Customer reviews of Petit-Fernand

I paid for 24h delivery and received my item 5 days later.

Order received quickly and conformed to our expectations in terms of visuals. The labels are very pretty and make it easy to personalize baby's items for the nursery. However, I'm very disappointed with how well the labels hold up on clothes! They came off in the 1st wash, even though I followed all the instructions. I wouldn't recommend it at all, as it's not financially advantageous...

Labels are pretty, but they come off... Whether it's object labels or clothing labels.

The colors aren't as pretty as my previous orders (less choice and less quality) w In addition, the quality of the labels I bought this time is really inferior (they come off with difficulty and there are still bits of "glue" on the self-adhesive clothing labels). I'm really disappointed with this purchase, whereas I was completely satisfied with the last 2 orders.

I did not receive all of my order!!!

I've been a customer for many years, but in recent months the quality of iron-on labels has changed, and not for the better. The print is less sharp, coarser, more pixelated and less elegant, but also the quality of the backing is really less good, thinner, more plasticized, the label melts on the fabric losing its shape, it "dislocates" and drools. When I placed my second-to-last order, I thought it was a serial problem. I didn't want to make a complaint, as I'd already had to do one for a gourd (and the after-sales service had done a good job on that one), I didn't want to act like a never-satisfied customer, so I made do with these labels, which I was moderately satisfied with, hoping that it would be better with my future orders (with 3 children, I use a lot of labels). But with my new and latest order, I see that it wasn't just a serial defect, but a change in quality. So I don't think I'll be ordering again, as the result on the clothes is really unfortunate. It's a pity, because up to now I've been more than satisfied!

Having ordered elsewhere, I was disappointed! Not many labels ... especially for items, I had to buy others... I'll go back to pepehart.

The label doesn't hold much after ironing and hangs on the net for more than 10 seconds, but after 1 wash it's completely gone! Very disappointed considering the price and time spent! Would not recommend

We ordered the labels before leaving on vacation. They arrived while we were away. When we got home, we discovered that they didn't have the unicorns we wanted to go with the child's name.

My labels never arrived

I don't recommend... what a disappointment Order placed, shipped the next day. 13 days later still nothing received even though the site tells me that the order has been delivered. Positive points: the price and customer service that responds quickly.

It took forever to arrive. The stickers were great as always but this time they took too long.

I ordered a gourd, a snack box and 30 iron-on labels, and while the gourd and the box are great quality, I'm very, very disappointed with the labels because, despite following the instructions to the letter, I've already got 4 of them peeling off my clothes. I wouldn't recommend them at all.

Thermo-adhesive labels don't stick

The delivery took a disproportionately long time and did not arrive within the specified period, which meant it was too late for the school enrollment gift.

The envelope took on water in the letterbox, delivered during my vacations... so the labels warped... Maybe rethink the packaging: one of your competitors, from whom I also ordered labels, uses envelopes with bubble wrap. No problems.

I ordered labels as I do every year and did not receive my order. But I called customer service and they issued a refund, which I received.

Poor customer service.

I have not reveived my order.

Ridiculously long time between order and delivery.

The labels come off in the wash. I waited more than 24 hours with the wash.

I bought the stickers, but unfortunately I find them more and more often in the washing machine or dryer or on other items of clothing. What a pity

Unfortunately the stickers arrived really late (12 days)

concern the labels do not hold i left 72h before washing at 30 ALL AND PART, and not practical that sticks directly on the labels i would prefer the one to iron but good

I have already purchased from this site but I am not completely satisfied. I bought 2 races for my son which are extremely difficult to open and close. They are already damaged after 1 year of use. I lost the cap of the gourd I sent a msg via Instagram never answered! So I had to buy another 8euros!!!! Knowing that the gourd costs almost 18euros! When the labels to stick to clothes it does not hold either! I won't order from them anymore!

Hello I can't give my opinion because I haven't received my labels yet, is this normal?

Very long shipping, stickers do not deliver what is promised

It has arrived more than a month late and with the stickers mixed up from two children. All in all the stickers are the ones I like the most and have good quality.

I still haven't received anything

I followed all the instructions so that the labels would stick, but in the end I washed a garment twice and the label came off. I wash at 40 degrees, so I'm really disappointed with my investment for my son's first day of school. I had to buy a pad to anticipate the others coming off.

I received the order quickly, but one of the bottles arrived broken at the top. I'm very disappointed because it's the one for my son who's starting kindergarten. The rest of the order was fine, but I wouldn't recommend it in view of the broken bottle.

Hello, Very disappointed this time the printing was not done correctly. Last time everything was fine and the delivery was very long. But this time it's the opposite

I'm disappointed by my daughter's name tags. On the visual, her name was clearly visible with the chosen colors. On the real labels, it's very hard to read, it's very small and the colors don't make it easy to distinguish.

UPDATE: 14.8.23 Customer service has contacted me. I have asked for my delivery to be sent to me by express, as I can't wait another 14 for an order. Unfortunately, my request could not be granted! I now have my money back. But I am disappointed. I would have preferred the goods as they are really great. A real shame! And of course it's very easy to blame everything on the German postal service. Perhaps the French postal service also makes mistakes ;-) It's impossible to trace where the error lies, as the parcel is sent without tracking. I ordered on 31.7. According to the system, my order should arrive on 5.8. However, it also said that it could take up to 10 working days. I wonder how that can be? So I haven't received an order to date and have already contacted customer service after the 10 working days have expired. I received a standardized email. I contacted customer service again today. I will definitely use a different provider next time! School has been in session for a week and the teacher is causing me stress. You really don't need something like that.

Delivery far too slow - not at all clear dispatch is outside of UK Actual stickers are good when they eventually arrive

I haven't received my order yet, so I'll give you my opinion.

Not received order placed 26th July

Never received order

I haven't received my parcel and they keep telling me the same thing and slightly different.

The labels look great, there's plenty to choose from, but there's a BIG BEMOL over time, despite all the precautions I take to install the labels on the garments according to the instructions, IT DOESN'T LAST OVER TIME... After 2 washes, it's all gone, a real shame...