Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
A little disgusted I wanted labels that stick by hand and not iron because more work but ...
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Response from Petit-Fernand
Hello, we offer iron-on AND self-adhesive clothing labels. We're sorry if the ones you've chosen don't suit you. Please do not hesitate to contact our customer service department by e-mail ([email protected]) or by telephone (05 19 88 01 72) for this type of problem! Have a nice day? The C-MonEtiquette team
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Virginie Bontade
Rating: 2 out of 5
I placed my order on 07/07 and to this day I still have not received my order although it is normally quicker. My order number is 1002951693. I hope I will receive it soon...
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Response from Petit-Fernand
Hello, we're sorry you haven't received your order yet. We have just contacted you by email to propose solutions. Please do not hesitate to contact us directly for this type of problem! Have a nice day? Luce C-MonEtiquette
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Eva Cristina Gonzalez Montero
Rating: 2 out of 5
I'm missing the paper for the plate, they were badly stapled and are badly die-cut, when removed from the sheet, they are quite damaged.
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Response from Petit-Fernand
Good morning Eva, We will contact you to help you. Best regards, Camille Petit-Fernand
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Mari
Rating: 2 out of 5
I ordered thermoadhesive labels for my daughter but they arrived late, my daughter left and the labels arrived after she left, which was July 12 I had ordered them on June 26. Now I have the labels but I don't need them anymore.
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Response from Petit-Fernand
Good morning Mari, we are really sorry for this delay by the postal services. Please do not hesitate to contact us for any information on [email protected] A good day Alessio, Petit-Fernand
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Émilie Odelot
Rating: 2 out of 5
I find the result blurred, although I wasn't disappointed with my first order.
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Response from Petit-Fernand
Hello Emilie, we don't fully understand your request. We invite you to contact us by email via [email protected] so that we can help you and better understand what this is all about. Have a nice day, Sandra C-MonEtiquette
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Guest
Rating: 2 out of 5
We have been loyal for years, but this time, the thermal stickers are of poor quality, they peeled off in the first wash. I do not recommend them
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Response from Petit-Fernand
Good morning Maria Isabel, thank you very much for your message. We have just contacted you by email to help you. Regards, Sandra Petit-Fernand
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Invité
Rating: 2 out of 5
Delivery unfortunately did not arrive. Nevertheless, quick refund.
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Response from Petit-Fernand
We are sorry that the labels have not arrived. Unfortunately, we are dependent on the delivery partner and could not influence the delivery by the post office. As the order has been lost, we have refunded you the total amount. However, we can always offer to resend the labels at our expense to find a solution. LG, Ana
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Anna R.
Rating: 2 out of 5
I have purchased several times from your site but lately I am not finding it as good as initially.... The adhesive labels tend to lift very easily while the ones to put on with the iron after the first few washes discolor
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Response from Petit-Fernand
Good morning Alessandra, we are sorry to hear that your order did not meet your expectations. We have contacted you by phone to propose a solution, we hope you will be satisfied. Good day Alessio, Petit-Fernand
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Angélique Durand
Rating: 2 out of 5
I received the labels half-tied in the notebook, not very presentable I think and especially not practical.
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Response from Petit-Fernand
Hello Angélique, we're sorry about this error. We have just contacted you by email. Have a nice day, Camille C-MonEtiquette
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Rating: 2 out of 5
The delivery did not go well, I paid for delivery in 24 hours, but it took at least 5 days to receive it. Delivery is expensive
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Response from Petit-Fernand
Hello Claire, We have just refunded your shipping costs. Your order should have been delivered on time. Have a nice day, Camille C-MonEtiquette
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Hannah
Rating: 2 out of 5
I was sent someone else's labels that I can't use. I finally got the labels I ordered. I would like to order again, but now I'm stuck with labels I can't use or give away, so they will be going in the bin.
Response from Petit-Fernand
Hello Hannah, we are very sorry that you were sent the wrong order the first time around and that you are now left with an unwanted set of labels. This mistake was unfortunately due to a human error. We appreciate that throwing the labels in the bin is a waste and goes agaisnt our values to be as eco-friendly as possible, however, for data protection, we cannot share third party personal details. Please do not hesitate to contact us by telephone so we can discuss this matter with you! Kind regards, Jessica
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Leïla
Rating: 2 out of 5
Fast delivery, and quick creation of the labels nevertheless I am disappointed the labels come off as of the first washing the labels objects are too large for the toothbrushes it is not really practical.
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Response from Petit-Fernand
Hello Leïla, we have just sent you an email to help you. We apologize for this quality anomaly. See you soon, Sandra C-MonEtiquette
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Mylène De Berdt
Rating: 2 out of 5
Very long delivery time. Light packaging, at the price I paid for the labels (400), a reinforced envelope would have been the minimum, it arrived trampled and torn on the sides. The labels are very nice, but I just hope they hold up better than the previous ones which came off too easily after a few washes (without a tumble dryer).
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Response from Petit-Fernand
Hello Mylène, following our telephone conversation I can confirm the return :) Our apologies for this delivery anomaly. See you soon, Sandra C-MonEtiquette
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Ar
Rating: 2 out of 5
The delivery times have not been met. They indicate 48 hours and it has taken 15 days, so I have not been able to use them for what I needed.
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Response from Petit-Fernand
Good morning Aránzazu, we regret the delay of delivery by Correos. The 48 hours correspond to the manufacture of our products. Best regards, Camille Petit-Fernand
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Zahara
Rating: 2 out of 5
Order placed with a 24h delivery service that I paid extra for, only to receive my order 4 days later. I consider it a big scam that made me waste my time and money.
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Response from Petit-Fernand
Hello Zahara, we have just refunded your chronopost delivery charges. Your order should have been delivered in 48 hours. Our apologies for this anomaly on their part. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 2 out of 5
Very bad assistance. I didn't try the stickers because they arrived way after the due date so they didn't help.
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Response from Petit-Fernand
Good morning, we are sorry to hear that you are not satisfied with our services. If you have any concerns or questions, please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
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Shola
Rating: 2 out of 5
Super quality like a few years ago Unfortunately, it feels like the magazine has been reduced by half while the price has remained the same? A note on the page would be nice
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Response from Petit-Fernand
Hello Schola, thank you for your order. We offer different sets with different numbers of labels. You have chosen the starter pack with 80 labels. We would like to know more details about your problem and will contact you by e-mail. LG, Ana
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Allison Jaune
Rating: 2 out of 5
Hello, your iron-on labels for clothes don't hold at all after one wash, everything has come off and yet I didn't follow your instructions which are in the leaflet, so I'm a bit disappointed with my purchase.
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Response from Petit-Fernand
Hello Allison, we're sorry your iron-on labels have come off when they shouldn't have. We have just contacted you by email to help you. Have a great day, Camille C-MonEtiquette
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Angélique Boiron
Rating: 2 out of 5
A quality service, with parcel tracking. Too bad I had to pay 25 euros in customs fees on top of my delivery. I live in French Guiana, so France! 6 euros for delivery, and 10.60 euros for VAT and 25 euros extra for ordering outside the department. Sorry, but I won't be ordering from your site again, even though your products are of very high quality.
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Response from Petit-Fernand
Hello, we are sorry for this error on the part of the post office in French Guyana. As the delivery charges were already included in the order, the tax charges should not have been added. We have contacted you by email to find a solution together. Sincerely, Jessica - C'MonEtiquette
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Antje
Rating: 2 out of 5
I ordered the goods on 29.5.23 with express delivery in 48 hours for an extra 9.50 surcharge. On 02.06.23, 4 days later, you marked the goods as shipped. It arrived on 06.06.23. By then it was already too late and our son was already on a school trip. I don't think it's right to demand 7 days and an express delivery surcharge for this. Otherwise, the product is functional and good.
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Response from Petit-Fernand
Dear Antje! You are absolutely right, the order should not take so long. I am very sorry for this situation and I will refund you the 9.50. Please let me know if you still want to use your labels or if you need the full refund. I am here to help you! LG, Ana
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Invité
Rating: 2 out of 5
It took me almost 1 week to receive my order, so I didn't need it when the time came?
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Response from Petit-Fernand
We apologize for the delay in delivery. Have a nice day, Sandra C-MonEtiquette
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Alyson Tedeschi
Rating: 2 out of 5
Extremely long delivery time, order placed on June 1 and received on June 14
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Response from Petit-Fernand
Hello Alyson, we're sorry about the delay with the post office. Have a nice day, Sandra C-MonEtiquette
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Fanny
Rating: 2 out of 5
Very good product but received 2 weeks after ordering!!!! My son has already returned from the trip I ordered!
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Response from Petit-Fernand
Hello Fanny, we're sorry for the delay. Have a nice day, Sandra C-MonEtiquette
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Luigi
Rating: 2 out of 5
The product ordered did not arrive. After reporting the problem the refund arrived quickly.
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Response from Petit-Fernand
We apologize for this delivery anomaly. Good day, Sandra Petit-Fernand
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C.m
Rating: 2 out of 5
Unfortunately not waterproof and keep coming off
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Response from Petit-Fernand
We are very sorry to hear this. Something like this should not happen. Can you please email us how hot your dishwasher was and any other relevant details? We will try to find a solution after your reply. MFG, Ana
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Audrey Fauvel
Rating: 2 out of 5
I had chosen a black spider logo and to my great surprise the logo is all white so you can't see anything disappointed
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Response from Petit-Fernand
Hello Audrey, we've just sent you an email to help you understand your request. Have a nice day, Sandra C-MonEtiquette
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Maurine Costa
Rating: 2 out of 5
Very disappointed by my last order, my first experience had been perfect but this time I received my labels all blurred and with a big delay in shipping ... too bad.
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Response from Petit-Fernand
Hello Maurine, we're sorry about this? Can you send us some photos? I've just sent you an e-mail. Good day to you, Mathilde
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Mel
Rating: 2 out of 5
Hello, the last labels did not stick once put in the machine.
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Response from Petit-Fernand
Hello, you ordered self-adhesive labels for objects. Or is this another order? I'll send you an e-mail to clarify the matter. Have a nice day, Mathilde
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Nina
Rating: 2 out of 5
Very long waiting time, never happened to us before. Ordered the goods on 29.04.3023, transferred the money on 05.05.2023, the goods were sent on 10.05.2023 (3-10 working days) and I still haven't received the goods today (31.05.2023). This doesn't make me all that happy.
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Response from Petit-Fernand
Good morning, we are sorry if the delivery took longer this time :( We have not changed anything on our part. Have you received the goods in time? I will send you an e-mail shortly
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Invité
Rating: 2 out of 5
The stickers come off easily after 2-3 washes. I have already found one in the machine.
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Response from Petit-Fernand
We are very sorry to hear this. This should not happen if all instructions have been followed. We would like to find out more details and email you with a solution. We look forward to your reply! MFG, Ana
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Mme Houzelle
Rating: 2 out of 5
Two orders placed a week apart and both arrived at the same time. Because there was a problem when paying for the first order. Mail sent to customer support, who didn't get back to me. As a result, the labels arrived and my son had already left on his school trip.
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Response from Petit-Fernand
Hello Pauline, we're sorry to read your message. We apologize for the technical problem. Have a nice day, Sandra C-MonEtiquette
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Typhaine Gimbert
Rating: 2 out of 5
Very long delivery times
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Response from Petit-Fernand
Hello Typhaine, we hope that despite the postal delay you have received your order. Have a nice day, Sandra C-MonEtiquette
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Vanessa
Rating: 2 out of 5
Received the parcel too long, ordered a week in advance for my son's school trip, I couldn't use the labels on his clothes because I received them too late.
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Response from Petit-Fernand
Hello Vanessa, thank you again for your availability by phone. See you soon. Sandra C-MonEtiquette
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Invité
Rating: 2 out of 5
The labels didn't arrive on time. I had to find another solution (Amazon, ordered on Saturday and received on Sunday) to label my son's things before he left. This is due to an inconsistency in the display of delivery times on your site. When choosing the delivery method on the site, before paying for the order, the delivery time indicated by green letter is 2-4 days. Once the order has been paid for, the site indicates a delivery time of 3 to 10 days. I would have chosen chronopost if I'd known beforehand that it could take 10 days! I'm very disappointed.
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Response from Petit-Fernand
Hello Laura, sorry again for the misunderstanding about the delivery. Thank you for your availability by phone. Have a nice day, Sandra C-MonEtiquette
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Stéphanie G
Rating: 2 out of 5
I am always satisfied with the labels. However, I was surprised not to automatically benefit from the offer that was advertised on the site for my spontaneous order.
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Response from Petit-Fernand
Hello Stéphanie, we're very surprised by your message. For a promo code to be applied, it must be entered manually in the space provided. Please contact us by phone or email if necessary. Have a nice day, Sandra C-MonEtiquette
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Dedoncker Ingrid
Rating: 2 out of 5
This isn't the first time I've ordered from them, but it's the second time it's taken more than 3 weeks to arrive. I'm up to 12 working days for a postal shipment. So I can't yet tell you if the work is well done, but I think it's too much, even if the post office isn't the fastest, they'll have to find another solution. 3 to 4 days seems reasonable to me, but no more.
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Response from Petit-Fernand
Hello Ingrid, we are sorry to read that your order was delivered late with the Post Office. We are surprised because our shipments are usually fast. We apologize for the delay. Very nice day to you, Sandra C-MonEtiquette
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Julie Wingerter
Rating: 2 out of 5
Hello, There was a buzz after I paid for the order. Nothing appeared on my account about my orders, no confirmation email. I waited and refreshed the pages. There was nothing. So I started again and ended up with 2 identical orders and 60 labels. It really annoyed me.
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Response from Petit-Fernand
Hi Julie, we've just got off the phone with you to talk. Have a nice day, Sandra C-MonEtiquette
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Librada
Rating: 2 out of 5
On my first orders, the greaseproof paper was included in the booklet with the labels. It's a pity that this is no longer the case...
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Response from Petit-Fernand
Hello Librada, we apologize for this oversight on our part. Please contact us by phone and we'll send you some free of charge. Have a nice day, Sandra C-MonEtiquette
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Sharon H.
Rating: 2 out of 5
Delivery was fast and efficient but most of the labels have started to peel off after only one wash
Response from Petit-Fernand
Dear Sharon, as agreed over the phone we are waiting for the results from your side in a few upcoming days. Kind regards, Ana
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Invité
Rating: 2 out of 5
Hot-melt adhesive stickers are released
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Response from Petit-Fernand
Hi Ines, we have just contacted you by email so we can help you. It is not normal for them to come loose. Good morning, Sandra Petit-Fernand
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