Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
It takes a long time to arrive. The stickers cost enough to separate them to take them one at a time. Difficult.
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Response from Petit-Fernand
Hello Gixane, we are sorry to hear that the delivery took so long with the post office. Have a good day, Sandra Petit-Fernand
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Vanessa Sidhoum
Rating: 2 out of 5
all the labels peel off the backing very badly, they stick. the transparent film on top wasn't cut correctly for the size of the labels, it's a pain to remove. and this isn't the 1st time i've ordered, previous times went well.
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Response from Petit-Fernand
Hello Vanessa, we have just contacted you by email to help you with the labels in question. Have a nice day, and thank you for your confidence. Alessio C-MonEtiquette
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Salomé Simón Gálvez
Rating: 2 out of 5
I have been buying stickers from this site for a long time because they are very nice. The problem is that the price of the stickers is the same, but there are fewer stickers than before in the booklet.
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Response from Petit-Fernand
Hello Salome, I am sorry, but we have not changed the quantities. We sell the labels by 10 at a time, and from 30 labels onwards they go down to -50 % for every 10 units. Good day :) Sandra Petit-Fernand
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Marta I.
Rating: 2 out of 5
honestly, I didn't like them because two years ago they were much better. now the ones with the iron are different and after a wash they come off, and then I made for two children and they mixed the names and there were two less. they had to make a notepad by name
Response from Petit-Fernand
Hi Marta, we are very sorry to hear about this issue. We would like to contact you over the email to find out more details and offer a suitable for you solution.
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Invité
Rating: 2 out of 5
Wrong labels received, not corresponding to the last choice made. I had deleted the wrong draft and kept the right one.
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Response from Petit-Fernand
Hi Pauline, we've left you a voicemail so that we can better understand your request. Have a nice day, Sandra C-MonEtiquette
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Boddaert
Rating: 2 out of 5
the products are clearly described and ordering is simple, but the products did not conform to my order, the personalization badge was missing
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Response from Petit-Fernand
Hi Rita Marie, I'm sorry to read your message, but the labels you've chosen don't have an illustration. In your order confirmation email, this was clearly indicated. We're sorry you didn't take this information into account. Have a nice day, Sandra C-MonEtiquette
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Christelle Bartholomé
Rating: 2 out of 5
Labels arrived too late 1 1/2 weeks after order My daughter was already at camp??????
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Response from Petit-Fernand
Hello Christelle, We are sorry for the delay in delivery of your order. We have just contacted you by email :) Have a nice day, Sandra C-MonEtiquette
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Shirley
Rating: 2 out of 5
Delay problem. Usually everything goes well, but I needed the labels within 48 hours and they didn't arrive. Coming back from vacation on Wednesday, I realized that I didn't have enough labels for the children's school outings. So I placed an order on Thursday morning. The kids went on a field trip the following Tuesday and the labels still weren't there. I'd have them in advance for this summer. But too bad. So they arrived between Tuesday lunchtime and Thursday. Next time I'll take a little more time.
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Response from Petit-Fernand
Hello Shirley, Thank you for your confidence :) Indeed, our labels are made in 48 hours, and then the delivery time will depend on the shipping method you choose. Have a nice day, Sandra - CMonEtiquette
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Invité
Rating: 2 out of 5
Stickers for objects are great, adhesive labels for clothes have all come off again after wearing them once. I had ordered years ago, but apparently the quality has also deteriorated considerably in the meantime. Purchase no longer recommended
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Response from Petit-Fernand
Hello and thank you for your review! We are sorry to hear that the labels have come off. We would like to find out more details and offer you a solution via email. Sorry for the inconvenience
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Sophie S.
Rating: 2 out of 5
My order arrived late after I had contacted them several times. In addition, the stickers hardly or not at all stick to the clothing, one of all the stickers is still in the clothing, but not where I put it, but rather creased and slipped a lot. The sticker for objects, on the other hand, holds very well (on the drinking bottle for kindergarten).
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Response from Petit-Fernand
Hello Sophie, thank you very much for your review. We are very sorry to hear that you had a bad experience. We would like to find out more about the issue with the labels and how you applied them to understand where the problem lies and find a solution for you. We don't see any contact, so please get in touch with our customer service team! We look forward to speaking with you!
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Ana
Rating: 2 out of 5
Very slow and some labels peel off
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Response from Petit-Fernand
Good morning Ana, we have contacted you by email to help you to better understand why they have come unstuck. Have a nice day, Sandra - Petit Fernand
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Galina I.
Rating: 2 out of 5
The printed name could hardly be seen
Response from Petit-Fernand
Hi Galina, thank you your review. We are sorry to hear that you are not satisfied with our labels. We will contact you over the email to find out more details.
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Invité
Rating: 2 out of 5
It doesn't wash well. However, ironing without steam, washing at 30°C...
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Response from Petit-Fernand
Hello Virginie, We are very surprised that our iron-on products are impossible to remove by hand once glued. I've just contacted you by email to discuss the matter with you and come up with a solution. Have a nice day, Sandra - Cmonetiquette
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Caroline Lenglois
Rating: 2 out of 5
I bought a lunchbox. It is very nice but a clip has already broken when I opened it the first time. I have contacted customer service 3 times and have had no returns. As far as I'm concerned, the box was defective to begin with...
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Response from Petit-Fernand
Hello Caroline, We're sorry, but we don't have any emails regarding your request. I can assure you that we will contact you later today to send you a clip, as your purchase is very recent. Have a nice day, Sandra - Cmonetiquette
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Alicia S.
Rating: 2 out of 5
The order is correct but it took much longer than they say it will
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Response from Petit-Fernand
Hello Alicia, thank you for trusting us. We apologize for the delay in delivery of the carrier. Good day, Sandra - Petit Fernand
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Giulia B.
Rating: 2 out of 5
I will preface this by saying that I followed the instructions (also because it doesn't take a genius). Thermoadhesive labels aesthetically beautiful and easy to apply. Too bad they last just 3/4 washes, then they start to peel off.
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Response from Petit-Fernand
Good morning Giulia, I am sorry you have encountered problems with our labels. It is abnormal for them to come off, I have sent you an email so that we can bring you a satisfactory solution. I wish you a good day. Margherita
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Nicole P.
Rating: 2 out of 5
Hello, we have already tried various adhesive labels. The design and size, as well as the customer service are very good. Unfortunately, we now often find that the labels come off. They simply end up in the washing machine or in the daycare backpack. Which is of course very annoying and also not useful. Therefore unfortunately only 2 stars because the actual purpose is not fulfilled.
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Response from Petit-Fernand
Hello Nicola, thank you for your honest review. We are very sorry that you had a problem with the labels. Did you contact customer service when this happened? Unfortunately we do not see an order number or your personal details and cannot contact you ourselves. Ana from Esistmeins
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Annette Tchokaklian
Rating: 2 out of 5
I WAS DISAPPOINTED WITH MY LABELS, WHICH WERE TOO SMALL. THE REPLICATION CHANGED AND I WAS MISINFORMED ABOUT THE DIMENSIONS, WHICH IS A SHAME BECAUSE I REALLY LIKED THIS SITE. WHY CHANGE THINGS WHEN IT WORKS WELL
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Response from Petit-Fernand
Hello Annette, we've tried to reach you by phone to help you better understand how we can help you. Our instructions for use have not changed. Good day, Sandra - C-monEtiquette
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Florida Manorofeno
Rating: 2 out of 5
Forced to iron, when before it wasn't necessary. I bought to label the boots The inside of the shoes
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Response from Petit-Fernand
Hello Florida, we're surprised to read your message, because on our site we offer two types of clothing labels: - self-adhesive labels, which can be stuck on top of other labels - iron-on labels, which can only be stuck on with an iron. We'd be delighted to advise you by phone if required. Have a lovely day, Sandra - C-MonEtiquette
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Hime Sama
Rating: 2 out of 5
I ordered two personalized Goudes 6 months ago. The drawings don't hold, the first names fade and one arrived with part of the drawing already damaged. I'm disappointed with the quality and price. At the price of personalization I thought at least to have quality and it is not the case. I'm disappointed with this purchase.
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Response from Petit-Fernand
Hello Sama, we're sorry to read that the first names don't fit. We invite you to contact us by email to help you, with a photo of the items in question: [email protected] Very nice day, Sandra - CmonEtiquette
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Invité
Rating: 2 out of 5
I ordered iron-on labels and received self-adhesive ones. And they don't hold
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Response from Petit-Fernand
Hello Régine, we're sorry to read that you didn't select the iron-on labels. I have just contacted you by email to help you. Have a nice day, Sandra - C-MonEtiquette
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Invité
Rating: 2 out of 5
My order did not arrive, they sent another one and I called to get it sorted out. I placed the order on December 10th and it arrived on January 3rd.
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Response from Petit-Fernand
Hi Maria, we apologize for the postal delivery incident. It arrived so late because we had to make it again and resend it to you. Have a nice day and thank you very much for your trust :) Sandra - Petit Fernand
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Nathalie Berlemont
Rating: 2 out of 5
3 gourds ordered, one of which had an indentation on receipt... what a shame! Mail sent but no reply...
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Response from Petit-Fernand
Hi Nathalie, I'm really sorry because we haven't received any emails about these products. I have just contacted you by email in order to help you. We look forward to hearing from you :) Have a nice day, Sandra - C-Monetiquette
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Dorset M.
Rating: 2 out of 5
Delivery took a very long time. Product is not double-sided, which means that the window stickers can only be seen indoors. Very disappointed. Just look like white splodges from the other side.
Response from Petit-Fernand
Many thanks for taking your time to write us a review. We are sorry to hear that you have expected something else. We do advice that the labels are repositioned but not double sided. Regarding the delivery time, it took all together 8 working days due to the strikes on the post and busy Christmas period. Usually, it is in a frame of 2-6 working days. Kind regards, Ana from Petit-Fernand.
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Gloria Maria Garcia Valverde
Rating: 2 out of 5
Labels do not stick to different materials/utensils properly
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Response from Petit-Fernand
Hi Gloria, we are sorry to hear that you are having difficulties with the labels. We will contact you during the day to help you. Hello, Sandra - Petit Fernand
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Invité
Rating: 2 out of 5
The order never arrived at my home address, so I made a complaint. The second shipment never arrived either (despite checking my delivery address). I'll have to make another claim for the same order. Quite disappointed, although I'd had good reviews.
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Response from Petit-Fernand
Hello Angélique, an email has been sent to you to help you. It is abnormal that the order did not reach you. Standard delivery is made by La Poste. Have a nice day Sandra, C-monetiquette team
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St.
Rating: 2 out of 5
I've made 2 complaints by e-mail and I still haven't had a reply for 2 weeks! No communication and yet it's important to satisfy customers, my products don't conform and have manufacturing defects and it's total silence!
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Response from Petit-Fernand
Hello Sylvia, We have just contacted you by email in order to help you. Unfortunately, we don't have any requests from you. Have a nice day, Sandra , Team C-monetiquette
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Jose Ramon Coca Hernandez
Rating: 2 out of 5
The quality of the labels has gone down. I have been using them for years and in this latest batch they have changed. They are no longer integrated with the fabric and are stiff, so that they are uncomfortable when in contact with the skin.
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Response from Petit-Fernand
Hi Jose Ramon, I am sorry to hear that you have had some difficulty with the labels. Please do not hesitate to contact us by email with a photo of the labels so we can help you. Good day :) Sandra , Petit Fernand Team
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Chaxiraxi Bacallado Rodríguez
Rating: 2 out of 5
I have not received my order yet.
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Response from Petit-Fernand
Good morning, we have contacted you by email to help you with the tracking of your order. We apologize for this delivery anomaly with the post office. Sandra , Petit Fernand Team
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Karolin M.
Rating: 2 out of 5
My order arrived incomplete. I then contacted them twice via the contact form with no result. Then I left a message on the machine, no response. Then I contacted them again by e-mail. And still tried my luck again by phone the next day. At the same time, I finally received an answer by e-mail. We then clarified the problem over the phone. 6 days later, the rest was finally in my letterbox. I wouldn't order from them again, it was just too much effort!
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Response from Petit-Fernand
Hello Karoline, thank you for your comment. We are sorry that you initially received your order incomplete. We replied to your emails on the same day you wrote them. However, in the first email when you selected the delivery of the order, you received general information about the delivery time. This email said to reply if you had any further questions and you never replied. Therefore, you could not get the answer you were looking for earlier. I hope you end up liking the labels and we will be happy to see you again. It's my team
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Nana Eve
Rating: 2 out of 5
The iron-on labels came off after a few washes. I did follow the instructions... The self-adhesive clothing labels also came off. I'm very disappointed and have to start all over again labelling clothes for school. Only the labels for objects are valid.
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Response from Petit-Fernand
Hello, have you contacted our Customer Service? We can help you. Sandra , C-monetiquette Team
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Katia P.
Rating: 2 out of 5
Labels not arrived, good on the customer care who made me send them back but I still remain in trouble having to wait again. Basically two months to get labels that I need every day for the nest. You should make standard shipments faster, 10 days not even riding a horse and carriage.
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Response from Petit-Fernand
Good morning Katia, we apologize for this delay on the part of the postal service. I can confirm that the postponed order should be in the home stretch. We remain at your disposal and wish you a good day Alessio
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Emanuela P.
Rating: 2 out of 5
The labels are beautiful but they come off alas!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day Alessio
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Julius C.
Rating: 2 out of 5
The booklet was in an envelope. It arrived totally curled and creased! As a result, all the pages I bought had a defect or blemish. The letter also looked like it had been wet once. What a pity. Not worth the money in this condition!
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Response from Petit-Fernand
It probably rained on the way! I have just sent you an email so that we can solve the problem.
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Sarah F.
Rating: 2 out of 5
After a few washes, the labels come off. I have problems with this new material, the ones from before were rough and stayed on without any problems. These are shiny and the hold is scarce.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. We have not changed the type of materials, so we can only assume it is a defect. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Cristina Muñoz
Rating: 2 out of 5
It has taken a long time, almost a month since I ordered them.
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Response from Petit-Fernand
Good morning Cristina, we have sent you an email to help you with the tracking of your order. We are sorry for the delivery delay with the post office. Good morning Sandra , Petit Fernand Team
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Li
Rating: 2 out of 5
After 2 weeks it still hadn't been delivered. I was supposed to get in touch again. I did so again after 2.5 weeks. Was then probably produced again. After more than 3.5 weeks, I still haven't received anything
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Response from Petit-Fernand
There has indeed been a delay in the second production run. You will soon receive an email informing you of the reshipment. We apologize for this delay.
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Delph
Rating: 2 out of 5
Hello, I have lots of labels that don't peel off properly... impossible to stick them on clothes because the paper comes with them! I regret my purchase.
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Response from Petit-Fernand
Hello Delphine, an email has been sent to you to help you as soon as possible with your order. Have a nice day!
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Marina K.
Rating: 2 out of 5
The labels did not match the color ??????
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Response from Petit-Fernand
We are sorry to read this. I have just contacted you by email so that we can resolve the problem.
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Cliente Mécontente
Rating: 2 out of 5
I stuck 1 label on one of my son's vests and after a day it wasn't stuck anymore. I ordered on purpose because he's going on a school trip and all the clothes have to be named.
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Response from Petit-Fernand
Hello Perrine, we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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