The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning, we have contacted you by email to help you with the tracking of your order. We apologize for this delivery anomaly with the post office. Sandra , Petit Fernand Team
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Karolin M.
Rating: 2 out of 5
My order arrived incomplete. I then contacted them twice via the contact form with no result. Then I left a message on the machine, no response. Then I contacted them again by e-mail. And still tried my luck again by phone the next day. At the same time, I finally received an answer by e-mail. We then clarified the problem over the phone. 6 days later, the rest was finally in my letterbox. I wouldn't order from them again, it was just too much effort!
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Response from Petit-Fernand
Hello Karoline, thank you for your comment. We are sorry that you initially received your order incomplete. We replied to your emails on the same day you wrote them. However, in the first email when you selected the delivery of the order, you received general information about the delivery time. This email said to reply if you had any further questions and you never replied. Therefore, you could not get the answer you were looking for earlier. I hope you end up liking the labels and we will be happy to see you again. It's my team
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Nana Eve
Rating: 2 out of 5
The iron-on labels came off after a few washes. I did follow the instructions... The self-adhesive clothing labels also came off. I'm very disappointed and have to start all over again labelling clothes for school. Only the labels for objects are valid.
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Response from Petit-Fernand
Hello, have you contacted our Customer Service? We can help you. Sandra , C-monetiquette Team
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Katia P.
Rating: 2 out of 5
Labels not arrived, good on the customer care who made me send them back but I still remain in trouble having to wait again. Basically two months to get labels that I need every day for the nest. You should make standard shipments faster, 10 days not even riding a horse and carriage.
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Response from Petit-Fernand
Good morning Katia, we apologize for this delay on the part of the postal service. I can confirm that the postponed order should be in the home stretch. We remain at your disposal and wish you a good day Alessio
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EMANUELA P.
Rating: 2 out of 5
The labels are beautiful but they come off alas!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day Alessio
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Julius C.
Rating: 2 out of 5
The booklet was in an envelope. It arrived totally curled and creased! As a result, all the pages I bought had a defect or blemish. The letter also looked like it had been wet once. What a pity. Not worth the money in this condition!
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Response from Petit-Fernand
It probably rained on the way! I have just sent you an email so that we can solve the problem.
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Sarah F.
Rating: 2 out of 5
After a few washes, the labels come off. I have problems with this new material, the ones from before were rough and stayed on without any problems. These are shiny and the hold is scarce.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. We have not changed the type of materials, so we can only assume it is a defect. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Cristina Muñoz
Rating: 2 out of 5
It has taken a long time, almost a month since I ordered them.
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Response from Petit-Fernand
Good morning Cristina, we have sent you an email to help you with the tracking of your order. We are sorry for the delivery delay with the post office. Good morning Sandra , Petit Fernand Team
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Li
Rating: 2 out of 5
After 2 weeks it still hadn't been delivered. I was supposed to get in touch again. I did so again after 2.5 weeks. Was then probably produced again. After more than 3.5 weeks, I still haven't received anything
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Response from Petit-Fernand
There has indeed been a delay in the second production run. You will soon receive an email informing you of the reshipment. We apologize for this delay.
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Delph
Rating: 2 out of 5
Hello, I have lots of labels that don't peel off properly... impossible to stick them on clothes because the paper comes with them! I regret my purchase.
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Response from Petit-Fernand
Hello Delphine, an email has been sent to you to help you as soon as possible with your order. Have a nice day!
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Marina K.
Rating: 2 out of 5
The labels did not match the color ??????
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Response from Petit-Fernand
We are sorry to read this. I have just contacted you by email so that we can resolve the problem.
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Cliente mécontente
Rating: 2 out of 5
I stuck 1 label on one of my son's vests and after a day it wasn't stuck anymore. I ordered on purpose because he's going on a school trip and all the clothes have to be named.
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Response from Petit-Fernand
Hello Perrine, we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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Laura Berlemont
Rating: 2 out of 5
I ordered the label to stick with the iron unfortunately once in the machine comes off yet I do as it says! I'm disappointed.
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Response from Petit-Fernand
Hello Laura , we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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Lindsay Duez
Rating: 2 out of 5
Despite following the instructions, most of the labels peeled off when I washed them at 30 degrees, so I was really disappointed. I had to order elsewhere because it was for my son's first day of school.
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Response from Petit-Fernand
Hello Lindsay, we have just contacted you by email to help you with your order. Have a nice day!
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Elena D.
Rating: 2 out of 5
The order never reached its destination.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Faustine
Rating: 2 out of 5
The labels don't stick very well. Some didn't even wait for the first wash to come off. They're big and they stick out of the labels on the clothes, so it's not always possible to stick them on the label. I usually buy them from ludilabel, but I switched because I needed so many and it was cheaper. I'm very disappointed and will have to buy a lot more.
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Response from Petit-Fernand
Hello Faustine, we have just contacted you by phone to help you with the labels that are coming off. A very nice day to you
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Audrey Bertaux
Rating: 2 out of 5
I'm happy with the product but not so happy with the service. They made a spelling mistake on the first name and they kindly give me a promo code to buy a new one! Thanks but no thanks, I won't be buying from this site again.
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Response from Petit-Fernand
Hello Audrey, we're sorry that our commercial gesture did not meet your expectations. Have a nice day
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rodberg lyne
Rating: 2 out of 5
the labels come off after the 1st wash although I am very satisfied with the 1st purchase
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Response from Petit-Fernand
Hello , we invite you to contact us by email with your order number, in order to help you :)
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Giulia
Rating: 2 out of 5
Despite the fact that I meticulously and scrupulously followed the directions on the instructions and used neither high-turn spin dryer nor dryer, the labels came off (about half of them) and as a result I cannot be satisfied with my purchase. A real shame since the graphics are really quite nice!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have sent you an email to find a solution as soon as possible Good day ? Alessio
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Maria Belén De Armas Gutiérrez
Rating: 2 out of 5
Hi, I am very pleased with the quality of the product and the quality of the product, I have received my order and I am very happy with it. Best regards
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Response from Petit-Fernand
Good morning Maria Belen, we have contacted you by email as soon as we read your complaint. We are waiting for your response so we can help you. Regards
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Cati Rigo
Rating: 2 out of 5
The order arrived correctly, but with an excessive waiting time. Quality product
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Response from Petit-Fernand
Thank you for sharing your opinion Cati. We hope to improve with the delivery time, which may be longer depending on the post office delivery. Regards
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VIKTORIIA
Rating: 2 out of 5
Despite that I paid 10 euros for express shipping I received the order after a week
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Response from Petit-Fernand
Good morning Valentina, We are sorry for this delay on the part of the postal services. We have proceeded to refund you the amount in question. Have a good day! ? Alessio
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Aleksandra
Rating: 2 out of 5
Quick delivery and labels looked exactly as on the picture, however came off from most of the items after 2 washes even though I followed instructions, it's a great shame they do not stay on for longer
Response from Petit-Fernand
Dear Aleksandra, our sincere apologies ! This not supposed to happen. Please, see a few offers over the mail in order to resolve this issue.
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Invité
Rating: 2 out of 5
Nice graphics, unfortunately though after 3 washes they all start to come off....?
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
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Veronica
Rating: 2 out of 5
Nice label colors but they come off the pencils
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Response from Petit-Fernand
Good morning Veronica, We are sorry to hear that our items did not meet your expectations. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Covadonga Parajon Suárez
Rating: 2 out of 5
Very nice and good quality stickers. But the delivery time was terrible. A month waiting for the stickers, which of course I could not use to mark the school supplies.
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Response from Petit-Fernand
We are sorry for the delay of your order Covadonga.
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Francesca D.
Rating: 2 out of 5
delivery time is too long.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. If you have not yet received your order please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day Alessio
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Ruben Nogales
Rating: 2 out of 5
Scored with two stars because in a week, some stickers have come off, even on clothes that have not yet been worn or washed. It is true that the material is polyester, a tracksuit, but it should stick well, I have seen other stickers on other children's clothes that have been on for years.
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Response from Petit-Fernand
We have contacted you by email to help you with the labels. Good day
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Noemi
Rating: 2 out of 5
I hope the company can still help me figure out what happened to my order
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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LAURA R.
Rating: 2 out of 5
Very slow shipping.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by postal services. We hope you are satisfied with our products. We thank you for your understanding and wish you a good day Alessio
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Rocio Mateos
Rating: 2 out of 5
my order didn't arrive and they had to send me another one, what I didn't like is that they blame the post office and that the shipping address was a company when I always get everything right, I needed the order days ago and it still hasn't arrived, it's in process.
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Response from Petit-Fernand
We are sorry for this delivery anomaly. Your order has been manufactured again, and is about to arrive :)
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Inma H
Rating: 2 out of 5
Very late responses to e-mail inquiries, exceeding 72 hours. No telephone line to contact. Delivery times that exceed estimates. In particular, my order was incomplete. After your complaint, I had to wait the respective times until I got it. Since I placed my order on September 1st, it has not been completed until October 4th. Excessive time!
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Response from Petit-Fernand
We are sorry for the delay of your order, and we hope you will receive it very soon. Due to numerous messages, we had to close our phone, but we are available again by phone since several days ago :) greetings
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Sara
Rating: 2 out of 5
Not what I expected. The ink smudges a lot and La Niña's name is not legible. I would have done it sooner by buying an indelible ink pen.
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Response from Petit-Fernand
Hi Sara, what ink do you mean? We do not sell any stamps or pens. We are waiting to better understand your request, so we can help you.
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Valeria
Rating: 2 out of 5
The labels are nice, however, unfortunately, the thermoadhesive ones despite following all the instructions do not stick well
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Response from Petit-Fernand
Dear Valeria, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Sonia
Rating: 2 out of 5
Very long wait time, quality not as described (they are plastic anyway).
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Response from Petit-Fernand
Good morning Sonia, we are sorry to hear that your order did not meet your expectations. We thank you for your understanding and wish you a good day. Alessio
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Mg
Rating: 2 out of 5
Lousy customer service
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Response from Petit-Fernand
Hi Marta, we have contacted you again by email to give you a solution. Regards
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Costanza
Rating: 2 out of 5
I washed the labeled garments in the washing machine and some of the labels came off, I hoped it wouldn't happen. I don't think I will buy from this retailer again, at least no more labels for garments.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Ghuman
Rating: 2 out of 5
Arrived much too late, in addition much too small the font not clearly visible, the colors are also not intense enough I will not order again! It was definitely not worth the money!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the labels. Could you please email us some details so that we can find a solution?
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claudia M.
Rating: 2 out of 5
I placed the first order, which was LOST, the customer service was very fair to me re sending the order, which however has yet to arrive. i have heard very good things about this company, i gave it a negative rating because i hope they improve the shipping service
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Response from Petit-Fernand
Good morning Claudia, Thank you for your review, we will take it into account in order to improve the quality of our services. We hope to receive your order soon. Good day Alessio
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Nieves de los Santos
Rating: 2 out of 5
The products are good and for that reason I have been buying your labels for about 7 years now. BUT the shipping is soooo slow, it always takes much longer than promised. You should look for another way of shipping, because looking at the complaints on the web, many people say the same thing.
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Response from Petit-Fernand
Nieves, we apologize for the delay. We are doing our best so that our deliveries are not so late. Good day
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