Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I ordered the label to stick with the iron unfortunately once in the machine comes off yet I do as it says! I'm disappointed.
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Response from Petit-Fernand
Hello Laura , we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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Lindsay Duez
Rating: 2 out of 5
Despite following the instructions, most of the labels peeled off when I washed them at 30 degrees, so I was really disappointed. I had to order elsewhere because it was for my son's first day of school.
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Response from Petit-Fernand
Hello Lindsay, we have just contacted you by email to help you with your order. Have a nice day!
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Elena D.
Rating: 2 out of 5
The order never reached its destination.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Faustine
Rating: 2 out of 5
The labels don't stick very well. Some didn't even wait for the first wash to come off. They're big and they stick out of the labels on the clothes, so it's not always possible to stick them on the label. I usually buy them from ludilabel, but I switched because I needed so many and it was cheaper. I'm very disappointed and will have to buy a lot more.
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Response from Petit-Fernand
Hello Faustine, we have just contacted you by phone to help you with the labels that are coming off. A very nice day to you
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Audrey Bertaux
Rating: 2 out of 5
I'm happy with the product but not so happy with the service. They made a spelling mistake on the first name and they kindly give me a promo code to buy a new one! Thanks but no thanks, I won't be buying from this site again.
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Response from Petit-Fernand
Hello Audrey, we're sorry that our commercial gesture did not meet your expectations. Have a nice day
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Rodberg Lyne
Rating: 2 out of 5
the labels come off after the 1st wash although I am very satisfied with the 1st purchase
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Response from Petit-Fernand
Hello , we invite you to contact us by email with your order number, in order to help you :)
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Giulia
Rating: 2 out of 5
Despite the fact that I meticulously and scrupulously followed the directions on the instructions and used neither high-turn spin dryer nor dryer, the labels came off (about half of them) and as a result I cannot be satisfied with my purchase. A real shame since the graphics are really quite nice!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have sent you an email to find a solution as soon as possible Good day ? Alessio
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Maria Belén De Armas Gutiérrez
Rating: 2 out of 5
Hi, I am very pleased with the quality of the product and the quality of the product, I have received my order and I am very happy with it. Best regards
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Response from Petit-Fernand
Good morning Maria Belen, we have contacted you by email as soon as we read your complaint. We are waiting for your response so we can help you. Regards
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Cati Rigo
Rating: 2 out of 5
The order arrived correctly, but with an excessive waiting time. Quality product
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Response from Petit-Fernand
Thank you for sharing your opinion Cati. We hope to improve with the delivery time, which may be longer depending on the post office delivery. Regards
V
Viktoriia
Rating: 2 out of 5
Despite that I paid 10 euros for express shipping I received the order after a week
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Response from Petit-Fernand
Good morning Valentina, We are sorry for this delay on the part of the postal services. We have proceeded to refund you the amount in question. Have a good day! ? Alessio
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Aleksandra
Rating: 2 out of 5
Quick delivery and labels looked exactly as on the picture, however came off from most of the items after 2 washes even though I followed instructions, it's a great shame they do not stay on for longer
Response from Petit-Fernand
Dear Aleksandra, our sincere apologies ! This not supposed to happen. Please, see a few offers over the mail in order to resolve this issue.
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Invité
Rating: 2 out of 5
Nice graphics, unfortunately though after 3 washes they all start to come off....?
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
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Veronica
Rating: 2 out of 5
Nice label colors but they come off the pencils
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Response from Petit-Fernand
Good morning Veronica, We are sorry to hear that our items did not meet your expectations. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Covadonga Parajon Suárez
Rating: 2 out of 5
Very nice and good quality stickers. But the delivery time was terrible. A month waiting for the stickers, which of course I could not use to mark the school supplies.
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Response from Petit-Fernand
We are sorry for the delay of your order Covadonga.
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Francesca D.
Rating: 2 out of 5
delivery time is too long.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. If you have not yet received your order please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day Alessio
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Ruben Nogales
Rating: 2 out of 5
Scored with two stars because in a week, some stickers have come off, even on clothes that have not yet been worn or washed. It is true that the material is polyester, a tracksuit, but it should stick well, I have seen other stickers on other children's clothes that have been on for years.
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Response from Petit-Fernand
We have contacted you by email to help you with the labels. Good day
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Noemi
Rating: 2 out of 5
I hope the company can still help me figure out what happened to my order
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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Laura R.
Rating: 2 out of 5
Very slow shipping.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by postal services. We hope you are satisfied with our products. We thank you for your understanding and wish you a good day Alessio
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Rocio Mateos
Rating: 2 out of 5
my order didn't arrive and they had to send me another one, what I didn't like is that they blame the post office and that the shipping address was a company when I always get everything right, I needed the order days ago and it still hasn't arrived, it's in process.
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Response from Petit-Fernand
We are sorry for this delivery anomaly. Your order has been manufactured again, and is about to arrive :)
I
Inma H
Rating: 2 out of 5
Very late responses to e-mail inquiries, exceeding 72 hours. No telephone line to contact. Delivery times that exceed estimates. In particular, my order was incomplete. After your complaint, I had to wait the respective times until I got it. Since I placed my order on September 1st, it has not been completed until October 4th. Excessive time!
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Response from Petit-Fernand
We are sorry for the delay of your order, and we hope you will receive it very soon. Due to numerous messages, we had to close our phone, but we are available again by phone since several days ago :) greetings
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Sara
Rating: 2 out of 5
Not what I expected. The ink smudges a lot and La Niña's name is not legible. I would have done it sooner by buying an indelible ink pen.
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Response from Petit-Fernand
Hi Sara, what ink do you mean? We do not sell any stamps or pens. We are waiting to better understand your request, so we can help you.
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Valeria
Rating: 2 out of 5
The labels are nice, however, unfortunately, the thermoadhesive ones despite following all the instructions do not stick well
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Response from Petit-Fernand
Dear Valeria, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Sonia
Rating: 2 out of 5
Very long wait time, quality not as described (they are plastic anyway).
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Response from Petit-Fernand
Good morning Sonia, we are sorry to hear that your order did not meet your expectations. We thank you for your understanding and wish you a good day. Alessio
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Mg
Rating: 2 out of 5
Lousy customer service
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Response from Petit-Fernand
Hi Marta, we have contacted you again by email to give you a solution. Regards
C
Costanza
Rating: 2 out of 5
I washed the labeled garments in the washing machine and some of the labels came off, I hoped it wouldn't happen. I don't think I will buy from this retailer again, at least no more labels for garments.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Ghuman
Rating: 2 out of 5
Arrived much too late, in addition much too small the font not clearly visible, the colors are also not intense enough I will not order again! It was definitely not worth the money!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the labels. Could you please email us some details so that we can find a solution?
C
Claudia M.
Rating: 2 out of 5
I placed the first order, which was LOST, the customer service was very fair to me re sending the order, which however has yet to arrive. i have heard very good things about this company, i gave it a negative rating because i hope they improve the shipping service
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Response from Petit-Fernand
Good morning Claudia, Thank you for your review, we will take it into account in order to improve the quality of our services. We hope to receive your order soon. Good day Alessio
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Nieves De Los Santos
Rating: 2 out of 5
The products are good and for that reason I have been buying your labels for about 7 years now. BUT the shipping is soooo slow, it always takes much longer than promised. You should look for another way of shipping, because looking at the complaints on the web, many people say the same thing.
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Response from Petit-Fernand
Nieves, we apologize for the delay. We are doing our best so that our deliveries are not so late. Good day
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Fr. H.
Rating: 2 out of 5
Ordered on 06.09.22 and after 20 days it was finally delivered successfully. As a gesture of goodwill, it was printed a second time and delivered again.
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Response from Petit-Fernand
Hello Melanie. We are very sorry that your first order was lost in the post. We hope that you have received the replacement and that you like the product!
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Macarena González García Baque
Rating: 2 out of 5
Took too many days to arrive
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Response from Petit-Fernand
We are sorry for the delay in delivery of your order Macarena
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Cliente
Rating: 2 out of 5
The purchase process, easy and with many options. I liked it. Now what I find deplorable is the shipping and delivery process. I spend a lot of money, big or small, it doesn't matter, and I don't even know when or if the package will arrive, I see it as third world. It has taken me a month to receive the package. It is a far cry from any other online shopping platform, where you are notified of the process, the day of receipt and it arrives in a timely manner. I will not buy any more if you do not change the system you currently have.
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Response from Petit-Fernand
Hello Carmen, we take into account all the messages from our customers, who trust our products, but in some cases, the delivery takes too long and damages our work. We hope to be able to change and offer our customers a faster and more qualitative service very soon. Regards
I
Isaac Del Pino
Rating: 2 out of 5
The truth is that the quality and the primer is quite good. That if the one in charge of making the brochure. A disaster. He mixed up my children's names and surnames wrong. So for that part a little dissatisfied.
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Response from Petit-Fernand
Good morning Isaac, we have written to you by email to help you :=) We apologize for this quality incident.
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Esther Santos
Rating: 2 out of 5
I have had to glue them several times, they peel off. I don't have any mail
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Response from Petit-Fernand
Hi Esther, we have contacted you by email to help you as best as possible.
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Diana V.
Rating: 2 out of 5
I got the kindergarten packet, all very nice. But the adhesive ones for fabrics, to put on the labels, after 2 washes they came off ?? I will see if the thermoadhesive ones are better. The ones for objects look better to me. Let's see how long they will last
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution. Good day Alessio
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Caterina I.
Rating: 2 out of 5
I ordered the labels for the second time ! I must say that the first time I had a great time The second time though, very bad ! They took more than 20 days to arrive ! Very slow in shipping ! Absurd ! But the labels are of good quality, that yes !
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Response from Petit-Fernand
Good morning Caterina, we are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ?
S
Sonia Vázquez Carral
Rating: 2 out of 5
It took me a long time to receive my order. I have written to them explaining it and they have not even answered me. Very unhappy with the service I'm sorry
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Response from Petit-Fernand
Sonia, we have contacted you by email, to help you. Greetings
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Lehrgeldzahlerin
Rating: 2 out of 5
The labels look very nice but don't last two washes. It's a shame, because they don't last long when used to mark clothes and are unfortunately not worth the very reasonable price. However, they stick very well (so far and for the last 4 weeks) on flat items and items that are less exposed to wear and tear or do not need to be washed. They can therefore be recommended. I can recommend them less for clothing. Therefore only 2.5 out of 5 stars.
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Response from Petit-Fernand
We apologize for the problem with the labels. Can you please contact our customer service to find a solution?
S
Stephanie H.
Rating: 2 out of 5
Ordered iron on labels for daughters school uniform. Look amazing however started peeling after first wash.
Response from Petit-Fernand
Dear Stephanie, our sincere apologies! Please, see the offer over the email.
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Patricia Vico
Rating: 2 out of 5
The quality of iron-on garment labels has declined dramatically.
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Response from Petit-Fernand
Patricia, contact us by email in private so we can contact you to better understand and help you. Greetings
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Loredana C.
Rating: 2 out of 5
This time I was very disappointed! I ordered the labels on September 2 I received them wrong (alas yes with another baby's name) and to this day I still haven't received the right ones!!!
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Response from Petit-Fernand
Good morning, we are sorry for this error. We have contacted you to find a solution. Have a nice day ? Alessio
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