Customer reviews of Petit-Fernand

I wanted plain stickers with no logo and couldn't see where I could order these so in the notes I wrote what I requested. When they arrived they came with the logo and I was told the message I had written was only read at the packing stage. It would of been useful to know this (maybe a note by the box to say it won't be read until then) as I wouldn't have ordered them or would have sent the message some other way.

Very disappointed with the bottle gourd, which is normally isothermal but does not hold water either cool or hot.

I'm disappointed because I paid for an express delivery to Belgium to my home and DPD didn't deliver and I have to go pick them up at a relay point! why am I doing this? because the previous time I had to wait almost 1 month to have them delivered.

Unfortunately, the stickers are coming off

The labels are nice however 2 orders from them, 2 incomplete... They send back what is missing but no commercial gesture for the loss of time... Once it can happen, 2 times it starts to happen when it's an urgent order, I took care of it in advance but here... I won't order a 3rd time!

The selection option, order and delivery worked perfectly. However, the stickers came off the new pens after a few hours - very annoying! With the books, on the other hand, they do their job perfectly.

Hello it is not the first time I order and arrive quickly and are very good do not peel off and are very nice and varied, but this time they arrived with stains of being poorly printed the truth that a little disappointed I hope they improve that.

The labels do not stick to the pencils and notebooks, I have to stop all the labels.... I've been buying batches of labels for 5 years and this is the first year I've had this problem.... Otherwise the visual is nice

Stickers arrived quickly, easy to use. Unfortunately, the stickers for items in the dishwasher break after a very short time.

After a week, the decoration on my gourd was already extremely disappointing.

When confirming my order, I forgot to mention the promotional code sent by email. I sent a request to the service department but got no answer...

1 month later and still no delivery!

I find that the quality of the sticker has changed. I've been ordering for a few years now. It's a shame

Disappointed with the object labels. They come off!?? Iron-on labels are perfect.

They peel off very quickly for my taste if you put it on clothes that are not washed very well, but if you stick it on clothes that need to be washed a lot, it will peel off in no time.

Today, August 8. Order placed on July 30. Still not received. Tracking blocked. 50.97 debited. Are you serious? Or should I estimate the amount paid as lost. 2 emails sent to the customer support reply. Do you really exist? Please explain!

Labels do not always hold after washing. Received package much too late. Shipment took too long.

Two stars only because they respond to emails. There is a lot of competition in this area, more than someone like me not receiving labels. Ordered and paid for 50 pieces on July 16. To date nothing

Made order on July 16,to date nothing has arrived. I wrote to the customer service ,they replied that they were sorry for the disservice caused by the postal services,I requested either a refund or again a postponement of the order since I had already paid and never received anything. They rescheduled my order on the 28th and today August 2 they finally arrived. I am sorry that they outsource shipments to the post office which is more times the mail does not arrive than the times it does. I don't blame Petit because it didn't arrive the first time,but I recommend them to change couriers.

I received my order quickly. (Kindergarten pack) only the labels for the shoes were missing. I made a complaint on July 2 and to this day have not received a reply. I tried to contact by phone but impossible to get someone.

I am still waiting for my order and have had no response from customer service via email (they say will respond within 24 hours but haven't) and when I ring it says all agents are busy and to contact them via email. Whilst I acknowledge this is still within the advised delivery time (I ordered 8 days ago) I would really like an update on when I should receive them as required for nursery start date next week. I think the website is misleading in that it advertises they are ësent within 48 hours' which made me assume that even if sent second class I would receive the order within a week. It was only when I received the order confirmation email that it said delivery time was 2-10 working days so 2.5 weeks from ordering. I think it should be much clearer at the point of ordering how long the delivery process is as if I'd known I'd have chosen a different company where I'd be guaranteed to receive it within a week of ordering. Disappointed.

The labels are thick and peel off small objects, unlike those ordered from a competitor.

The labels come off in the wash, I'm disappointed?

I have purchased hot melt adhesive labels on several occasions. Always very good, but this one has been lifted in the first wash.

So far very satisfied with the site, I had a bad experience recently. I received an order from someone else. I did what was necessary to have my order returned. As a gesture of goodwill, I asked if it was possible to apply a promotional code that came out just after I'd placed the order. I was refused. It's a pity because I used to order every year, but unfortunately I'm going to change next year.

I'm disappointed. I took over 140 self-adhesive labels for my son's clothes that I couldn't use because they wash out.

The labels are great but the delivery service is terrible. Two weeks for delivery!!! The labels arrived after my daughter left for camp. As this is her last year as a "little one", the labels ended up as decoration. Over 20 euros down the drain! :-(

Quite disappointed, the colors are much blander than before. You can barely see the name.

Hello, I ordered iron-on labels and followed the recommendation to the letter so that they would stick to the clothes, then 3 days later I put one of the shirts on my son, then put it in the washing machine at the end of the day and out of the machine the label started to come off... I'm disappointed...

Very disappointing , aesthetically nice stickers, they come off very soon from any surface

This is the second time I have bought heat-sensitive labels and, unfortunately, it will be the last, as they do not stick well to clothing. In addition, it is a complicated system for fiber clothing that does not tolerate the high temperature of the iron. I think adhesive labels with a strong glue would be better. I will try to find them on the market.

i'm disappointed it washes out

I'm disappointed with the 1st wash, the labels come off.

Good morning, I've been waiting for the package a lot of days, I have written on the page and no one answers me, I called the phone and no one answers me, I do not get to track the package, and I have mosqueada.... I hope it is not a scam, because I've never bought anything in PETIT FERNAND and do not know how they work. Best regards

I am very disappointed with the labels for my daughter's green class. All the labels did not fit. I am very surprised because every year I buy from you and never disappointed.

They took a long time to ship it! More than 20 days after they sent it to me and it didn't even arrive in time for when I needed it. More than twice as long as it says. I think I deserve compensation

I have already written to you on the site and even an email,you make the advertisement saying that you can attach to all fabrics that you can withstand or the heat of the iron certainly but once I purchased while reading the instructions I saw that in fact they do not attach nor less to the cotton but only on the labels and I needed them to attach on the pocket of my uniform for that 2 stars,it was a nice idea but I just threw money away ,I'm sorry

I received labels from another customer. Customer service is returning the order. My son is going to camp, so I probably won't have time to use the labels.

Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.

Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.