Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
In the first wash in the washing machine (cold water and normal program) the labels have gone on several garments of different fabrics. I followed the instructions, but they did not give me a good result. I don't give them one star because they are nice and arrived well but the quality of the glue is not what I expected.
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Response from Petit-Fernand
Hello We appreciate your message. We really appreciate it when customers give us feedback. It is not normal for them to peel off, could you please contact us by email so we can help you? Regards, Sandra from Petit-Fernand
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Laura B.
Rating: 2 out of 5
My child's first name on the gourd comes off after 3 weeks of use. Yet it hasn't been machine-washed, only washed under water without a sponge!!!! I don't recommend
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Response from Petit-Fernand
Dear Laura, I've just sent you an email about the printing problem. I assure you, it's a quality anomaly. Have a good Monday? Sandra C-MonEtiquette
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Severine
Rating: 2 out of 5
I ordered two pouches, one blue which is gorgeous with pretty patterns and writing. And a second one in beige. The color is dull and the writing is hardly noticeable.
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Response from Petit-Fernand
Hello Séverine, It is indeed not normal that your second bag is not as legible as your blue bag. We are very sorry about this. We have just contacted you by e-mail and by phone to help you as soon as possible :) Have a nice day, Camille C-MonEtiquette
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Smog
Rating: 2 out of 5
I ordered at the beginning of the year, and the labels never arrived. However, I received a pleasant customer service which offered me a re-delivery or a refund of the order. I opted for a re-delivery, and the labels just arrived today, although delivery was estimated between the 20th and the 25th. In short, a month to receive a few labels, a very slow and dubious service (depends no doubt on the services of the post office - free letter with no tracking).
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Response from Petit-Fernand
Hello, Thank you for your review. We are sorry for the delay in receiving your order and hope that they correspond to your expectations. Our Customer Service remains available to help you? Have a nice day, Camille C-MonEtiquette
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Nathalie L.
Rating: 2 out of 5
Hello, I think the design is really nice, but I'm a bit disappointed because when I washed my daughter's clothes, a lot of the labels didn't stick. I waited more than 48 hours and they didn't stick directly on the fabric.
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Response from Petit-Fernand
Hello Nathalie, Following our telephone conversation, we can confirm that your replacement labels will be sent to you. It's not normal for your labels to come off like this :) Have a nice day, Camille C-MonEtiquette
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N.r.
Rating: 2 out of 5
The labels never arrived at my home. On the plus side: very responsive after-sales service! However, to return the labels by express delivery, I had to pay the 9.50 charge. I don't think it's my responsibility to pay the express shipping costs in order to receive the labels in time at my home. I have therefore requested a refund. I will not be ordering from this site again.
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Response from Petit-Fernand
Hello Noémie, Thank you for your feedback. We are very sorry about this delivery incident. As exchanged together, we could return your order at our expense with the same delivery method you had initially chosen. We're sorry that this solution didn't work out for you and hope to see you again when you place your next order? Have a nice day, Camille C-MonEtiquette
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Jessica G.
Rating: 2 out of 5
Iron-on labels don't stick at all. First wash and nothing.
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Response from Petit-Fernand
Hello Jessica, We're very sorry to read your message. Our iron-on labels are designed to last over time. For this reason, and in order to help you, we have just contacted you by phone and e-mail? Have a nice day, Camille C-MonEtiquette
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María
Rating: 2 out of 5
Resending to the Canary Islands
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Response from Petit-Fernand
Hello, Thank you for writing to us. Indeed we had to remove this option until we find a secure shipping method to get your orders without any problem. Sorry for the inconvenience. Hello, Camille Petit-Fernand
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Sk
Rating: 2 out of 5
I did not receive the order.
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Response from Petit-Fernand
Hello Sabine, Our customer service has taken your complaint into account and has sent your order at its own expense so that you can enjoy it within a few days. We hope you enjoy it. Have a nice day, Elise, C-MonEtiquette
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Caroline B.
Rating: 2 out of 5
Order placed at the beginning of January and never received. However, after contacting customer service, they gave me the choice of redoing the order at their expense or getting a refund. I needed them for my son's ski trip with the school and as I didn't receive them, I asked for a refund. So I'm waiting a few days to be sure I've received it.
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Response from Petit-Fernand
Hello Caroline, We're sorry to hear that your order did not arrive. We hope you will receive your refund soon. Have a nice day, Elise, C-MonEtiquette
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Alessia C.
Rating: 2 out of 5
I was disappointed that the order that was supposed to be guaranteed by Christmas arrived later, I wrote several times and you told me (only after I picked up the package, because you didn't respond before) that I could return it at my own expense. I don't see why I should have to pay for a mistake that was not mine.
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Response from Petit-Fernand
Dear Alessia, Thank you for sharing your experience and we sincerely regret that you were not satisfied with the service you received. We would like to clarify that, as stated in our communication, we responded to your message on Monday (customer service is closed on weekends) suggesting that you not pick up the package. That way, the package would have been returned to us and we could have proceeded with the refund. Unfortunately, since it was picked up, we cannot proceed with the automatic refund. We would like to emphasize that purchased products are personalized and, as a rule, are not refundable. However, in your specific case, we wanted to make an exception and offered you the opportunity to return the product at your own expense, guaranteeing you a refund once we received the return. We apologize for this inconvenience and confusion. Our goal is always to provide high quality service and to assist our customers in the best way possible. We thank you for your understanding and are available for further clarification or assistance. Sincerely, Chiara, Petit-Fernand
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M.-C. B.
Rating: 2 out of 5
After 11 days I asked when I can expect the order. It was uninsured shipping, so I should please be patient until today. Strangely enough, my order arrived today as registered mail? Strange, then it wasn't sent the day after I ordered it, as I was told! If I hadn't asked, the goods wouldn't have arrived today. Too bad! I'm out for dishonesty. I have ordered 3 times in the past and everything always went smoothly. This is just not honest for me. You could have communicated openly that it wasn't sent.
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Response from Petit-Fernand
Hello, thank you for your feedback. We have resent your order at our expense. We always check our information before forwarding it to the customer. However, it seems that you are not contacting the right place as we do not offer registered mail shipping. Have a nice day, Elise, EsIstMeins
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Guillou
Rating: 2 out of 5
I selected a gourd on the site because it had a spout rather than a straw. It was this feature that motivated my purchase! I had carried out the necessary checks to ensure that the product corresponded to what I needed (reading the specifications, questioning your site's AI). The product is not faulty, but it does not correspond to the specifications indicated.
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Response from Petit-Fernand
Hello Lorelei, Thank you very much for your feedback. We have taken your comment into account and passed it on to the relevant department. In the future, we invite you to contact us directly by phone or e-mail if you have any doubts about one of our products. We're here to help and guide you through the purchasing process. ?? Good day, Elise, C-MonEtiquette Customer Service
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Kelya M.
Rating: 2 out of 5
Hello for 4 years that I order from them is the 1st time I have not received why I do not know ???
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Response from Petit-Fernand
Hello, according to your tracking number, your order has been returned to us. We have just sent you an email for more information. Have a nice day, Elise, C-MonEtiquette
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Christelle P.
Rating: 2 out of 5
Disappointed. Simple transparent sticker with patterns and badly stuck, too. Very dissatisfied.
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Response from Petit-Fernand
Hello, We are sorry to see that your order did not meet your expectations. We take good note of your feedback. Have a nice day, Elise, C-MonEtiquette
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Aurelie
Rating: 2 out of 5
Disappointed... Stickers in the middle not centered once the gourd is closed. I expected a nicer result.
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Response from Petit-Fernand
Hello Aurélie, Thank you for contacting us. We're very sorry to hear about this incident with your gourd. To help you as much as possible, we have just contacted you by e-mail :) Have a nice day, ? Camille C-MonEtiquette
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Annie
Rating: 2 out of 5
Iron-on and self-adhesive labels are not clear enough. Very long delivery time despite the extra cost. Delivery announced on Monday received on Thursday. Too late.
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Response from Petit-Fernand
Hello, thank you very much for your feedback. ?? The self-adhesive and iron-on labels appear in two separate tabs on our website, and are also mentioned on the respective product description sheets. We have also just refunded your shipping costs. Happy holidays. ?????? Elise, C-MonEtiquette
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Parodi Y.
Rating: 2 out of 5
Very nice apparently , when the iron-on labels arrived I immediately used them. But on the first wash half the label came off. Sorry to hear that.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you encountered problems with the labels. It is abnormal for them to come off if the instructions were followed correctly. We have just contacted you for more information. Have a good day, ?????? Elise, Petit-Fernand
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Roseline G.
Rating: 2 out of 5
The labels peel off very, very easily, so I'm not at all satisfied with these products R. GROS
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Araitz
Rating: 2 out of 5
I never received my order and requested a refund. It was promptly returned to me. However, I would have liked to receive a compensation, a detail for the inconvenience caused.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you were not able to enjoy our products. However, we are glad that the refund arrived so quickly. We hope to see you again in the future. Hello, Camille Petit-Fernand
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Nathalie
Rating: 2 out of 5
Very disappointed with the items received. Very expensive for what they are. I ordered toiletry bags I thought would be waterproof inside but no but still it could pass if the inside was well done but no all the seams are visible. A horror I don't even dare offer them.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Angelique B.
Rating: 2 out of 5
Labels print well but peel off except on paper or cardboard. Disappointing.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Axelle.d
Rating: 2 out of 5
I ordered 2 bottles and one broke not even 2 days later (lid)... For the price I'm still disgusted.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Mt
Rating: 2 out of 5
The product never arrived. I contacted them after three wks and they did respond quickly offering to resend or full refund. I received a full refund.
Response from Petit-Fernand
Hi Maria, Thank you for your feedback. We apologize for the inconvenience caused by the delay in receiving your product. We're glad to hear that our customer service was able to assist you with a full refund. If you have any further questions or need assistance, please feel free to reach out. ?? Chiara, Petit-Fernand
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Carole
Rating: 2 out of 5
I ordered two bottles and labels for my son's first day of school. The bottle with the spout is fine, and the labels are as described. However, the bottle with a straw is a failure. It leaks all the time and has to be upright all the time. Don't think about putting it loose in your bag or your child's bag, as the whole thing will get soaked. I'm extremely disappointed. As a result, it's unusable for the purpose I had in mind (carrying it to school every day). I regret my purchase!
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Response from Petit-Fernand
Hello, We are sorry to read your message. Our bottles are specially designed not to leak. It is therefore not normal for yours to leak. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Elise, C-MonEtiquette
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Anne-Christin H.
Rating: 2 out of 5
Order was not complete. No availability by phone and no response to emails!
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are very surprised to read your review as we did reply to your email on November 15th. We are always at your disposal. Have a nice day, Elise, EsIstMeins
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Ln
Rating: 2 out of 5
Having ordered a kindergarten pack, I find that the labels are moderately well designed. For example, the clothing stickers are too large, while a large part of the surface is taken up by the image. It's often difficult to stick them on properly. But the worst thing is the number of messages you get after you buy! I've just unsubscribed from the mailing list and there's a text message. All that for a book of labels))) I won't do it again, that's for sure.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that your purchase experience did not give you complete satisfaction. We take note of your comments and will pass them on to the relevant departments. Have a nice day, Elise, c-MonEtiquette
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Sabrina
Rating: 2 out of 5
I haven't received them yet it's been more than 10 days.
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Response from Petit-Fernand
Hello, Thank you for your feedback. Our customer service has sent you a reply informing you that, according to the tracking of your order, your package was dropped off at your relay point on 08/11. We hope you will be fully satisfied with this reply. Have a nice day, Elise, C-MonEtiquette
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Victoria
Rating: 2 out of 5
Clothes labels come off in the wash.. followed instructions precisely. It's unfortunate but they stay on my child's water bottle so not completely useless. Expected better.
Response from Petit-Fernand
Hello Victoria, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
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Lola R.
Rating: 2 out of 5
I'm very disappointed because I had ordered iron-on labels. They are very easy to put on the garment but unfortunately they don't hold at all. After just 2 washes, the labels are already starting to peel off and are barely holding on. I'm really disappointed.
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Response from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Camille C-MonEtiquette
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Erika
Rating: 2 out of 5
Labels to be attached to garment wash tags, or to be attached to the label that sits behind the neck of garments, should be smaller and horizontally. And have a more malleable material. Thanks
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Response from Petit-Fernand
Dear Erika, Thank you very much for your suggestion! ?? We will take it into consideration to further improve our products. Our customer service team will contact you shortly to get more information about it and to assist you in the best way possible. Clare, Petit-Fernand
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Aida
Rating: 2 out of 5
They made a mistake in my order, did not answer the customer service phone and after a while they called me back. They sent me the labels again but without further delay and without offering a shipment to my home, only to the pick up point.
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Response from Petit-Fernand
Hello, We deeply regret the error in your order and the inconvenience caused. We understand how frustrating the situation must have been, especially with the lack of initial response. We apologize for the delays and for not being able to offer a more convenient shipping solution. We take your comments into consideration to improve our service in the future. We remain at your disposal for any further questions or problems you may have. Best regards, Chiara, Petit-Fernand
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Isii B.
Rating: 2 out of 5
Unfortunately, the stickers do not stick to the clothing as advertised and described on the page. Too bad for this amount.
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Response from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. We have just contacted you to help you. Have a nice day, Elise, EsIstMeins
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Cristina
Rating: 2 out of 5
I always have some problem... Either they don't get to me right... or they make a mistake with the labels. In this case, I wasn't the one who was harmed; they sent me the labels I ordered plus another envelope in my name with labels of another boy or girl...
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Response from Petit-Fernand
Hi Cristina, We hope your labels are to your liking. As for the labels received along with yours, we apologize, they have already been resent. Have a nice day, Camille Petit-Fernand
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Andre
Rating: 2 out of 5
Always bought from here. But this time the quality of the iron on labels is different, not nearly as good as previous years (first started buying in 2018). They even look different as there is more of a sheen, suffice to say they didn't stay on the clothing for long. First wash and they started to peel off.
Response from Petit-Fernand
Hello, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand
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Locatelli L.
Rating: 2 out of 5
The product is great but the service is bad. For the second time, for the second order, my purchase was not delivered and I had to ask for a second shipment
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Response from Petit-Fernand
Dear Luke, We are truly sorry for the negative experience you had with our service. We understand how frustrating it can be to deal with delivery delays, and we would like to assure you that this situation is not our fault. To try to remedy this, we have already sent you a new order at no charge. We hope that this time everything will go smoothly and that the product can reach you as soon as possible. We thank you for your patience and understanding. If you have any further questions or need assistance, please do not hesitate to contact us. Chiara, Petit-Fernand
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Laure M.
Rating: 2 out of 5
Nice labels but they don't stick... in any case they don't hold on my son's comforter, I have to put 1 label back on after each wash. Maybe I didn't see the iron-on label tab, which is a shame because they might have been more effective than the stick-on labels. Otherwise, they're very pretty.
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Response from Petit-Fernand
Hello, Thank you for your comment. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Cliente
Rating: 2 out of 5
Concerning the lunch box, I'm disappointed that it's just a sticker stuck on it and that it comes off very easily... A bit expensive for what it is...
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to see that your item does not meet your expectations. In fact, it's a customizable sticker. Have a nice day, Elise, C-MonEtiquette
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Val
Rating: 2 out of 5
I requested expedited shipping, paid 10 euro , arrived 5 days after purchase. Poor quality, after two washes they either peel off or crack and no longer read. I do not recommend the purchase
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Response from Petit-Fernand
Dear Valentina, We would like to inform you that customer service will get in touch with you shortly. We apologize for the inconvenience. Chiara Petit-Fernand
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Esther
Rating: 2 out of 5
They sent me the labels with some with my daughter's name and others with someone else's, then when they sent me the correct ones they sent them to a delivery point that was far away from where I lived, I will not order any more.
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Response from Petit-Fernand
Hello, Thank you very much for your email. First of all, we are sorry for the cancellation of the order. We sent it to the address you confirmed to us, but we are not responsible for the delivery error of the carrier. Please contact the carrier for more information. Have a nice day, Elise, Petit-Fernand
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