The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
This isn't the first time I've ordered labels for my son's clothes that we put on with the iron, I've ordered a large number, I look carefully at the clothes that match, as usual, but this time it's poor quality, I've also respected the pressure time, waiting before washing, but this time, nothing good. I've even washed some of my clothes twice, but nothing holds after washing. I'll order from someone else next time, because I've lost about 40 euros.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Patrizia
Rating: 2 out of 5
The color you see on the website is deceptive! It looks orange, when the water bottle arrives it looks pink
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Response from Petit-Fernand
Good morning Patrizia, Thank you for contacting us and sharing your feedback. We have sent an email and are awaiting your response so that we can best assist you. We are sorry to hear that the color of the water bottle you received does not match your expectations. Please be advised that we are trying to ensure that the color representation on our site is as accurate as possible. However, variations may occur due to factors such as light and device settings. We remain available to resolve this as best we can. Please check your email and reply to us so we can proceed. Clare, Petit-Fernand
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Claudia
Rating: 2 out of 5
I purchased thermoadhesive labels but after one wash they came off. I still thought they were to be able to stick on the clothes and instead I read once they arrived that they could only be attached to the label and in some garments I don't have that.
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Response from Petit-Fernand
Good morning Claudia, We are sorry for the inconvenience you experienced with the labels. We make a clear distinction on our site between thermoadhesive labels, which are designed to be attached directly to clothing, and adhesive labels, which are intended for application to labels. We apologize if this information was not clear at the time of purchase. Our customer service team will contact you to better understand the situation. Thank you for your understanding. Clare, Petit-Fernand
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Angela
Rating: 2 out of 5
The delivery time was quite long, couldn't use them for marking mu kid's school supplies because took ages to arrive.
Response from Petit-Fernand
Hello Angela, I'm sorry the delivery took longer than expected. As our products are manufactured in France, they can take some time getting delivered to the UK. Orders should not take over two weeks to arrive after placing them. Thank you for understanding. Have a wonderful day!
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Sylvia R.
Rating: 2 out of 5
Labels go in the washing machine
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Carmen
Rating: 2 out of 5
The order was lost and no explanations were given and on top of that they sent it again and of course it arrived when school had already started two weeks ago. The labels are no longer of any use to us. Money lost.
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Response from Petit-Fernand
Hi Carmen, We are sorry for this incident in the delivery of your order. We will try to send you your order as soon as possible. We are sorry that you have arrived late ... We hope it is still to your liking. Good day, Camille Petit-Fernand
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Kunde
Rating: 2 out of 5
Disastrous experience from start to finish. Never again.
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Response from Petit-Fernand
Hello, We are sorry that the delivery of your order was not successful. We would also ask you to contact Chronopost, who processed your order from our warehouse. Unfortunately, once the delivery has been dispatched, we no longer have any influence over this. Have a nice day, Elise, Customer Service EsIstMeins
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Rossella D.
Rating: 2 out of 5
Two orders placed, the first with ordinary delivery (always used in previous years) never arrived; the second order with express delivery payment at 9 arrived a week later than scheduled delivery. First time such a disservice has happened with this company. Excellent customer service, responded quickly and clearly. Refunded all the first order, and refunded shipping charges of the second order.
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Response from Petit-Fernand
Dear Scarlett, Thank you for sharing your experience. We are very sorry for the problems you experienced with the delivery of your orders. We understand how frustrating it can be. However, we are glad that you are satisfied with our customer service, which worked to resolve the situation as best as possible. We strive to constantly improve our services and your report is very helpful to us. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Alexis K.
Rating: 2 out of 5
The labels do not hold up to the first wash at 60 degrees.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Kim T.
Rating: 2 out of 5
I ordered a drinking bottle as a gift for my nephew. Unfortunately, the turquoise bottle is much greener and the print more yellowish than shown. As the bottle smells quite chemical and the packaging was clearly damaged, we will probably not be ordering from them again. I would have liked to order a bottle for my niece, but the options for the font color don't match the preferred design either.
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Response from Petit-Fernand
Hello, thank you for your opinion. We kindly ask you to contact us by e-mail so that we can find out more details about this problem. Unfortunately, we have not received a complaint from you by e-mail or telephone. Have a nice day, Elise, EsIstMeins
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Jennifer F.
Rating: 2 out of 5
Shipping too long, I could not track the order: the site gave it delivered but the item arrived after many days
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Response from Petit-Fernand
Good morning Jennifer, Thank you for contacting us and we sincerely apologize for the inconvenience experienced with the shipment of your order. We understand how frustrating it can be to not be able to track your package and wait beyond the expected time frame. We are committed to constantly improving our services and we greatly appreciate your feedback, which will help us avoid similar situations in the future. We thank you for your understanding. Clare, Petit-Fernand
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Kerry M.
Rating: 2 out of 5
I was very happy with the stick on clothes labels they have done the job perfectly however the website was advertising order now for an expected delivery date of xxx however having placed my order the previous week and having not received them I thought it was a bit misleading as to how soon you would receive them.
Response from Petit-Fernand
Hello Kerry, We're so sorry about this issue with the estimated delivery dates shown on the website. Thank you for bringing this problem to our attention, I have informed out IT department so they can look into fixing this. Have a wonderful day!
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Danielle S.
Rating: 2 out of 5
Stickers come off in the wash
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Marion
Rating: 2 out of 5
The labels are nice and easy to put on, but the problem is that they don't stick after washing in the washing machine. I did follow the instructions for sticking them on, however, and even waited more than 24 hours before putting the clothes in the washing machine.
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A.
Rating: 2 out of 5
Faulty stitching. Considering the price, I'm disappointed.
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Stephanie
Rating: 2 out of 5
Very satisfied the 1st time, on this new order the self-adhesive clothing labels are no longer effective at all :(
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Claudia P.
Rating: 2 out of 5
wrong order at the first time, sent back for free and dispersed, at the third time I managed to get what I ordered. service anyway good
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maéva Mauduit
Rating: 2 out of 5
I ordered self-adhesive labels, but after 1 wash some of them are already coming off, even though I did everything right beforehand. Maybe the thermo-adhesive ones are more effective.
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Angela R.
Rating: 2 out of 5
I got the normal adhesive labels and many of them come off after the first wash
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Julia S.
Rating: 2 out of 5
The stickers work and they are legible. However, I wanted to order labels for pens, the format kept changing when I was selecting the product and I can't use the labels produced as they are far too big. I also find the glossy coating really awful. The labels for clothing are a bit blurred and also coated. Why do you make something specially for clothing and then they look identical to those for pens? I prefer to order from Kleberli again, I like everything there. It took a total of 13 working days.
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Response from Petit-Fernand
Hello, After checking your order, I see that you have indeed ordered the labels you received. If you were expecting to receive the mini-labels, unfortunately this is not the case. In future, please check your order confirmation to make sure everything is in order before you receive your order. Have a nice day, Elise, EsIstMeins
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Benoit R
Rating: 2 out of 5
For the past 2 years, I've been promised delivery at the start of the new school year, and for the past 2 years, I've had a consequent delay, receiving the product several days after the start of the new school year. Moreover, the customer service I contacted told me that the parcel had been sent by chronopost, whereas I received an email 3 days later telling me that it had been dispatched. Really not serious.
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Olfa SAHTOUT
Rating: 2 out of 5
Lengthy dispatch and insufficient communication
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Vanessa MARANTE
Rating: 2 out of 5
The labels do not wash out... I didn't make a claim for an order of 10, I ordered other labels from a competitor.
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Beatriz Escat
Rating: 2 out of 5
The delivery was a real disaster, they took more than a week, they changed the delivery address unilaterally and then every day they delayed the delivery without any justification. The worst thing is that when I asked for help to solve the problem they did nothing. Finally I had to pick up the package in an unknown office far away from my home.
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Vanessa THÉRY
Rating: 2 out of 5
This isn't the first time I've ordered here. Last year, everything went well, the font was quite small, but the labels held well (some came off, but only after several washes). This year, however, even though the font is slightly larger and more legible, the labels don't stick properly. I often find them and have to systematically check that the clothes are marked before going to the nursery. It's a shame, because the format is practical and the colors pleasant.
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Client
Rating: 2 out of 5
Very nice towels, but unfortunately they don't hold up after machine washing - too bad.
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Laura C.
Rating: 2 out of 5
Unfortunately the label doesn't stick to the water bottle I brought. And has come off my son's shoes after wearing them. Won't be ordering them again. Found that some of the labels in the washing machine.
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Maria Inmaculada Luis García
Rating: 2 out of 5
My order never arrived, although the reimbursement was fast and without incident.
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Thomas
Rating: 2 out of 5
Disappointed with the delivery time. I paid an extra fee when ordering for fast delivery. Despite the fact that the delivery was supposed to be "express", the time indicated was far exceeded. I therefore paid 5 euros for a shipment that arrived at the timing of a "normal" order.
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chant
Rating: 2 out of 5
Very fast shipping. Nice design, but the labels don't stick, they go in the wash and dryer!
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ANNIE
Rating: 2 out of 5
I order from them every year. Unfortunately this year I was disappointed. Sending the 4 notebooks would have required a more rigid envelope. The package I received was in terrible condition. I had pickup relay problems. We ask customer service for information but they take a long time to reply. We don't understand why there is so much time between dispatch and receipt. In short, this time will probably be the last.
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Fátima González Pagola
Rating: 2 out of 5
Not very well glued
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Yahya
Rating: 2 out of 5
I am disappointed because a friend spoke to me and I was happy to order but the order arrived much later than expected, I ordered mainly for the so-called speed but sincerely disappointed. The labels are pretty and useful
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Anne-L Jo
Rating: 2 out of 5
Fast delivery, but labels come off after 2 washes.
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Maryna H.
Rating: 2 out of 5
I am now very surprised that one page is missing from my order! I do not have a page with iron-on labels! I checked my order and they were ordered and paid for. But they weren't printed!
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Julie Bourgeois
Rating: 2 out of 5
Hello I came to your brand because you said you could deliver orders in 48 hours and time was a criterion in my choice. However, my order took more than two weeks to arrive. If I had known about this delay I would have gone to another supplier.
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Caroline
Rating: 2 out of 5
I wasn't delivered at all to the place I'd expected, which really annoyed me.
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Nini
Rating: 2 out of 5
The site is great, and label customization is quick and easy. However, I don't find the packs very suitable, especially the distribution of label types. I'd also like to point out that the quality has deteriorated a lot. Last year the labels were of much better quality: washing machine and tumble dryer OK. This year, they've already peeled off after one run through the washing machine.
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Anne-Laure
Rating: 2 out of 5
The labels are very pretty, but the iron-on ones don't wash well, even though I followed the instructions.
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Karen
Rating: 2 out of 5
First order I spent over £20. Order came wrong (different child's name). I understand mistakes happen but no money off or voucher. New order was sent but very long wait time by the time order eventually came second time around my children had started school so stickers were wasted.
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