The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, we're sorry to read that you're having trouble with the labels. In order to help you, we have contacted you by email :) Have a nice day
L
Laura Gutiérrez Quinteros
Rating: 3 out of 5
I have not yet received the order, I understand that it is due to customs problems and is unrelated to the company itself, but I can not evaluate the product.
Translated reviews
Response from Petit-Fernand
Hi Laura, I am sorry to hear that you are delayed due to customs control. We hope it arrives soon. Good day
J
Johanna
Rating: 4 out of 5
Perfect, I've been ordering labels for over 2 years now and they're perfect.
Translated reviews
M
Maria E.
Rating: 3 out of 5
I have been buying Petit-Fernand labels for my daughter since she was in daycare. I find them to be beautiful and comfortable. Unfortunately, with the last 2 supplies I have noticed that the glue on the stickers is not what it used to be, on the school pencils they would peel off and I had to tape them down. The old ones also resisted the washer, dryer and even the dishwasher. The graphics, on the other hand, are always beautiful. I recommend them and will still buy them again.
Translated reviews
Response from Petit-Fernand
Good morning Maria Eleonoora, We are very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution ! Have a nice day ? Alessio
A
Adeline
Rating: 4 out of 5
I was delighted with my order, which arrived in 48 hours.
Translated reviews
N
Nelly Lombard
Rating: 4 out of 5
Fast delivery and quality labels. I took a school trip pack and ran out of iron-on labels.
Translated reviews
S
SW
Rating: 4 out of 5
Lovely stickers and amazing customer service. Thank you!
S
Sara M.
Rating: 4 out of 5
Adhesives ottiimi Even if there was a mistake.. They send everything back to you.. Great service
Translated reviews
L
lyhiah karlson
Rating: 3 out of 5
Various problems when ordering, the payment method chosen at the start did not work. 2nd payment method, the discount did not work. Fortunately, after contacting customer service, they refunded the difference.
Translated reviews
Response from Petit-Fernand
We are sorry for this technical anomaly. Very nice day
M
Megane
Rating: 4 out of 5
I love these labels, very pretty and fast delivery. The only downside, and this is just my personal opinion, is that they don't stick very well. As soon as I put them in the washing machine for the 1st time, they start to peel off.
Translated reviews
C
Cédric
Rating: 4 out of 5
Nothing to say great
Translated reviews
A
Alessandra
Rating: 3 out of 5
The labels are wonderful, as always! Too bad the shipping by regular mail has been worse. Last year they arrived in a paper envelope, inside a hard cardboard envelope. This year in a plain envelope which, with the rain in the mailbox, failed. Most of the labels were saved but part of the pad was damaged. With what the order cost, it is a shame.
Translated reviews
Response from Petit-Fernand
Good morning Alessandra, we are sorry for this inconvenience with postal services. We have sent you an email to find a solution. Have a nice day ? Alessio
B
BÉATRICE JOST-SCHMITT
Rating: 4 out of 5
Personalized water bottle for three people after ordering the labels. I'm very satisfied with the quality of the products, but I'm a little disappointed that I had to pay the shipping costs. This does not encourage me to place another order.
Translated reviews
S
Samia V.
Rating: 4 out of 5
Great product, only delivery a little slow.
Translated reviews
K
Kare
Rating: 3 out of 5
Good product but VERY slow shipping.
Translated reviews
Response from Petit-Fernand
We are sorry for the delay in the delivery of your order. Good morning Kare
L
Laura
Rating: 3 out of 5
Stick on labels haven't stayed on care labels during normal washing cycle this time as they have done with previous orders.
Response from Petit-Fernand
Dear Laura, we are sorry to hear about this. We can send the replacement or refund if you wish. We have more information over the phone.
M
Maldo
Rating: 4 out of 5
It was my first purchase.
Translated reviews
L
Ligia De Lima Bezerra
Rating: 3 out of 5
The labels are very cool but you have had some that after washing (40°) have peeled off the clothes.
Translated reviews
Response from Petit-Fernand
Good morning Lidia, we have just contacted you by email to help you as soon as possible. Greetings and thank you for your confidence.
C
Celeste
Rating: 3 out of 5
10 days delivery time. Quality ok.
Translated reviews
Response from Petit-Fernand
Hello Celeste. We are sorry that you had to wait 10 days before you received your order. Normally the delivery time is 2-6 working days, but can sometimes be extended by the post office. We are working on this problem and looking for other suppliers. We apologize for the inconvenience.
V
Vanessa C.
Rating: 4 out of 5
I really like the ease and design aspect, unfortunately the iron on labels I purchased didn't all stay put but the company was kind enough to send me the stick on labels and I think as a busy mom those will be my new go to. Going to order some for my daughter too. Thanks!
Response from Petit-Fernand
Dear Vanessa, our apologies if you had encountered the quality problems. Please, see a few solutions over the email.
A
Alba Lopez de la calle
Rating: 4 out of 5
The shipment was quite late, otherwise everything was fine.
Translated reviews
Response from Petit-Fernand
Thanks Alba :)
G
giorgia S.
Rating: 4 out of 5
Although the shipment arrived late due to the postal service, I received constant and friendly assistance. I have purchased stickers for school supplies and they are great.
Translated reviews
P
Patricia Carolina Gamboa Villa
Rating: 4 out of 5
They are beautiful and super nice.
Translated reviews
O
Olga
Rating: 4 out of 5
I have always been happy with them, I have tried various types of stickers over time, all of them ok. They last a long time without fading, and if applied correctly they certainly won't disappoint. It happened that there were some pages with labels that were difficult to peel off because they were not shaped and cut properly. However, we always managed to use them. My son loves choosing and composing his future labels! The quality is very good and I have never had any problems with shipping.
Translated reviews
K
Kathrin N.
Rating: 4 out of 5
Very nice quality. I have ordered the stick-on labels very often. They even stick to the lunch box and don't come off, which I think is very good. There is only one problem when ordering. If different names are selected, then these should also be packaged separately. I had to tear everything apart to pass on a gift.
Translated reviews
P
Patricia Carolina Gamboa Villa
Rating: 4 out of 5
All very nice.
Translated reviews
C
Caterina C.
Rating: 3 out of 5
Very nice product and appreciated since it was a gift. It would be to improve the communication of when the package is shipped since for a few days I did not hear anything more about the order and going to the customer area in the track your order section what appeared was only "shipped by priority letter" and it was not clear at what point the shipment was. Anyway product much appreciated!
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this inconvenience. We thank you for sharing your experience and look forward to seeing you again soon! Alessio
A
A A.
Rating: 3 out of 5
Last years batch worked really well, this year,aside from the iron on labels. this year all of the stick on labels apart from the shoe labels have failed, same shirts, same washing, same use, labels started to peak off after second wash. I emailed via the website, with no reply, emailed direct, with no reply, facebooked awaiting a reply. I just want them to reprint as there was an issue!
Response from Petit-Fernand
Dear AA, we are sorry to hear about this inconvenience. Can you please provide with your name or order number so we can contact you and offer a solution? We do answer all the inquries within 48 hours so for some reasons we did not receive your claim.
J
JORGE
Rating: 4 out of 5
everything is perfect, the shipping was a little slow, but the stickers are going very very well.
Translated reviews
F
Fabie Mj
Rating: 3 out of 5
Mixed opinion! - The labels are nice. - The bottles are not at all suitable for a 4/5 year old, the stoppers are too difficult to 'clip on'! So beware of leaks in the schoolbag! - Ophélie in Customer Service is very helpful.
Translated reviews
Response from Petit-Fernand
Dear Fabie, thank you for taking the time to write to us. We wish you an excellent day and thank you for your confidence.
E
EHoj
Rating: 4 out of 5
Great company and good experience! I have used this company for a few years now. The sticker/name tag designs are great for younger children especially the girls. Boys, the choices feel more limited. Sometimes the shipping can take a while.
Translated reviews
S
Serena
Rating: 3 out of 5
The labels are very nice but unfortunately since they arrived late I have not yet been able to use them and understand their quality
Translated reviews
Response from Petit-Fernand
Good morning Serena, we are sorry to hear about this shipping delay. We thank you for your understanding Have a nice day ? Alessio
C
Consuelo
Rating: 4 out of 5
I must say that the quality has decreased a bit, I bought these labels a couple of years ago and they were really the top! This year I was a little disappointed, they are still good and compared to others they give the possibility to be customized in more ways, however they lack that feeling of quality that was there to the touch, before the print was embossed now it is smooth. It may be that in all this my feeling is wrong, anyway I give 4 stars instead of 5 for this reason.
Translated reviews
S
sabrina
Rating: 4 out of 5
A little bigger than I expected but good quality
Translated reviews
A
Alba Hernández Santana
Rating: 4 out of 5
Very good product received, I have put them on the clothes now I hope they do not fall off. The rest is fine!
Translated reviews
C
Carmen
Rating: 3 out of 5
The first time it took 20 days, and the second time it didn't arrive at all.
Translated reviews
Response from Petit-Fernand
Hello Carmen, we apologize for this logistical incident. We confirm the refund of your order. Good day
R
Roberta M.
Rating: 4 out of 5
Cute personalized plates, convenient.shipping arrived on time! Recommended
Translated reviews
E
Elena V.
Rating: 4 out of 5
There was a problem with shipping but they solved it by sending me the product again at no additional cost! Very understanding and helpful
Translated reviews
I
Irene
Rating: 4 out of 5
The labels did not arrive, but the company was quick and very helpful in remedying this!
Translated reviews
D
Deborah D.
Rating: 4 out of 5
Labels done well. A little slow on shipping
Translated reviews
We use cookies for audience measurement and improving user experience.
English 