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G
Rating: 4 out of 5
Products made well, useful. Sometimes problems with thermoadhesive clothing labels But all in all good. The water bottle is also good
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Very good product, although a little expensive in my opinion. Long time frame, in my opinion, to receive the product.
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R
Rating: 4 out of 5
Lots of choice and good quality!
M
Rating: 4 out of 5
After an initial negative review for non-arrival of products ordered on September 6, I am now reviewing positively for the helpfulness of the staff and resolve the problem. The products were again shipped and arrived on time as stated. My children, who were impatiently waiting for them, are thrilled with them. Thank you for not giving up on us and solving the problem.
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Response from Petit-Fernand
Good morning, we are sorry for this late reply, we had not actually received your message. We have been in touch with you to find a solution to this inconvenience. Good day Alessio
M
Rating: 4 out of 5
Labels well made and arrived on time, some problems with the site when finalizing the order. For clothing labels, it would be nice if they could be ironed directly onto the fabric.
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C
Rating: 4 out of 5
Fast & easy order process & quick delivery, easy to apply and the kids love them theyre so cute but they are starting to peel off at the ends (probably my fault i wash the uniforms 2-3 times a week) other then that absolutely bang on xx
S
Rating: 4 out of 5
It took a while to arrive, otherwise great.
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C
Rating: 4 out of 5
Good service, unfortunately, shipping to Italy is a bit slow and, in the case of label orders, arrival is unpredictable due to non-tracking of the envelope.
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C
Rating: 4 out of 5
All ok but there is a few labels where the texts and the imagine seem a bit blurry in comparison with last year's order this would be the only small detail found that may be a production related issue at the time of the mold.
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R
Rating: 3 out of 5
Delivery time a little long. But the products are great!
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Response from Petit-Fernand
Hello RR. We are sorry if the delivery took longer than expected! Normally it should take 2-6 working days. We are glad you liked the labels!
S
Rating: 4 out of 5
Very nice and sturdy items. Maybe a little pricey but quality
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C
Rating: 4 out of 5
Petit-Fernand has excellent aesthetic taste, and the online booking service is easy to use, intuitive, and beautiful to look at. I ordered a number of labels for clothes and objects. I chose the background, colors, fonts, and designs. The labels that iron on fabrics hold up well, even to repeated washings. Only flaw to report: the printing graphics could be slightly improved, as they look a bit grainy.
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V
Rating: 4 out of 5
Valid adhesive and thermoadhesive labels for personalizing items. Very nice patterns and rendering of customized products. Competitive prices. On-time shipping.
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M
Rating: 3 out of 5
This year's narrow and long version labels have found poor adhesion on crayons and markers . They lift over the entire length. A real shame!
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
L
Rating: 4 out of 5
The stickers are very nice and hold well. However, this time the stickers are difficult to remove and get unsightly creases/cracks.
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M
Rating: 4 out of 5
Very beautiful and different kinds of labels useful for school
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V
Rating: 4 out of 5
Delivery was a little long, customer service efficient and quick to try to resolve. Thank you ??
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N
Rating: 4 out of 5
Everything great but I would like it to arrive sooner.
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A
Rating: 4 out of 5
I have been buying these labels for 3 years already and they are a good product, but not perfect because I have had them come off, especially the ones for clothes despite having followed the given procedure. The company is serious because once I exposed the problem, they promptly sent me back more labels free of charge, unfortunately, however, the problem recurred.
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J
Rating: 3 out of 5
They take longer than stipulated and the product is very good, I am delighted and my children even more so.
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Response from Petit-Fernand
We apologize for the delay of your order. Have a nice day.
F
Rating: 4 out of 5
Very cute labels ....long shipping times
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A
Rating: 4 out of 5
I would give 5 stars because the products are really original and quality, but one star was taken off because of the price, which seems a bit excessive.
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D
Rating: 3 out of 5
Unfortunately very small so shitty that you can hardly read names. Unfortunately, they didn't last long either... they look cute in themselves, so it's a shame that they didn't last properly with us
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Response from Petit-Fernand
Hello Daniella. We are sorry to hear that your labels are peeling off - of course this should not happen! We have more info via email please.
M
Rating: 4 out of 5
excellent product
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C
Rating: 4 out of 5
Always a little long delivery, not cheap, but durable.
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A
Rating: 3 out of 5
Helpfulness on the part of customer service in resolving shipping issues
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Response from Petit-Fernand
Good morning Antonio, we are sorry for this delivery anomaly by the postal service. We have contacted you proposing a solution. Have a nice day ? Alessio
A
Rating: 4 out of 5
Perfect in every way...except delivery.... Although I was already aware of the time it took to receive them (which was fine), it took even longer...thus delaying the delivery of the school supplies.
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G
Rating: 4 out of 5
Very nice thermoadhesive labels!!! I've already had some come off but it could be my fault too
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F
Rating: 4 out of 5
The labels are perfect, unfortunately, however, it took a long time for them to arrive, I was asked to provide proof of payment made by bank transfer, with only the date they could not find it.
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C
Rating: 3 out of 5
The order never arrived, I had to write several times through different channels until they finally replied that they will refund me the amount. It's a shame because the designs were beautiful and it is a store that had been recommended to me.
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Response from Petit-Fernand
Hi Miriam, we are sorry for the delay in delivery of your purchase. We hope to have you back in the future. Good day
A
Rating: 4 out of 5
Very good workmanship - delivery times slightly longer than stated
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C
Rating: 4 out of 5
Ottjmo product and speed in making and shipping
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K
Rating: 4 out of 5
Thank you, everything was fine so far. This is the 3rd time I've ordered. The sets, e.g. for school, can be used in a variety of ways. Too bad that you can only choose one motif within the labels in the set. However, the backgrounds could vary in color. There is still room for improvement with the delivery time. My nieces and nephews like the "Kleberle" and I will certainly order again. The quality is super!
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A
Rating: 4 out of 5
Beautiful and quality labels.
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A
Rating: 4 out of 5
The stickers look nice and are well printed. However, they are not particularly well pre-punched and therefore really difficult to remove from the backing film.
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V
Rating: 4 out of 5
Simple, useful and quick!
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G
Rating: 4 out of 5
Hi found the adhesive product really good and d aesthetically beautiful. The clothing labels a little less so because already after the first wash they came off at the ends despite the fact that I followed the instructions to apply them to the letter.
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S
Rating: 3 out of 5
The package never arrived! But customer service was ready to meet me immediately!
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Response from Petit-Fernand
Good morning, we are sorry for this non-delivery. As per our exchanges, we can infer that the prblem is related to incomplete address. Waiting for your feedback Good day ? Alessio
M
Rating: 4 out of 5
I ordered some labels they were a little late compared to the minimum expected timeline but However they arrived within the maximums. Very nice and well made, easy to apply and resistant to first washes.
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V
Rating: 3 out of 5
I like the product less this time, it comes off badly and sometimes the clear film remains in my hand Too bad
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order is not up to your expectations. please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Good day Alessio