Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 3 and 4 stars

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Egzona S.
Rating: 3 out of 5
Figures were unfortunately not so well pixelated
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Response from Petit-Fernand
Hello Egzona. We sincerely apologize! Could you please let us know more about this issue via email and we will endeavor to find a solution
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Davide C.
Rating: 4 out of 5
Great as always and I have been using them for years. The only note is that on the last supply they were not die cut very well so a tough one to take off.
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Federica
Rating: 4 out of 5
The labels are well made and very nice in graphics and design, they take a while to arrive but you just have to time them well based on when we need them
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PAOLA F.
Rating: 4 out of 5
ONLINE ORDER AND SHIPPING GREAT
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Barbara B.
Rating: 4 out of 5
This is my first time using this product and I found it very good. Only drawback that one clothes tag came off after washing in the washing machine. I think this is normal. I will try again with another label.
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LuxHei
Rating: 4 out of 5
Nice design and the quality is ok. It's a shame that the ice pack is no longer included, as was the case 2 years ago.
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Selina
Rating: 4 out of 5
The only thing to criticize is the long delivery time
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Alessandra
Rating: 4 out of 5
Very good quality product, accurate printing, many graphic variations available. I order often and have always been satisfied. Maybe to improve the shipping service, with fast delivery in Italy it took a little more than 5 working days.
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Alessia A.
Rating: 3 out of 5
Unfortunately, I received my order after 21 days and numerous emails
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Response from Petit-Fernand
Good morning Alessia, We are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ? Alessio
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N.N.
Rating: 3 out of 5
Some of the stickers are very difficult to remove from the sheet.
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Response from Petit-Fernand
Hello N.N, we are very sorry! This should not happen! We will send you the replacement and need some more information by e-mail, please!
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Anna C.
Rating: 3 out of 5
The labels very nice but with water they come off
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Response from Petit-Fernand
Good morning, It is not normal for labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
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Katharina M.
Rating: 4 out of 5
The labels are great! Unfortunately, shipping took a relatively long time. Because the shipment could not be tracked, we didn't know if and when the labels would arrive. But otherwise everything was great!
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Manuela B.
Rating: 4 out of 5
Nice labels and quick response. Would have preferred faster delivery. I will definitely order more
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Hatice Z.
Rating: 4 out of 5
Everything is great, as ordered. As we've only been using it for 3 weeks, I can't say anything about the product yet. It just took longer than 48 hours for us to receive it.
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Marta Z.
Rating: 3 out of 5
Compared to the previous experience I am not fully satisfied. Prompt shipment and everything fine. Product, on the other hand, not in line with what I had hoped for: - object labels: from the externally lacquered crayons come off - thermoadhesive labels: do not withstand the dryer
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Response from Petit-Fernand
Good morning, It is not normal for the labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
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Laura
Rating: 4 out of 5
Nice and convenient labels for kindergarten. They also stick on terry cloth bibs.
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Isa
Rating: 4 out of 5
Very easy and convenient to apply. On the first wash already several came off and I washed at 30 degrees ??
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Lili
Rating: 4 out of 5
Very good labels and easy to use I recommend
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Stefania B.
Rating: 4 out of 5
Nice and nettlesome labels, quality printing Great customer service Only downside, the packaging of the labels was not done well and the various sheets fell off the envelope
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JAMILA
Rating: 4 out of 5
Delighted with my order, quality product. I heard about this site via instagram. The parents I meet in the nursery have also ordered from this site to personalize their children's bottle clothes. The labels stay in place after several washes.
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Cass.
Rating: 3 out of 5
Ordered for the second time, sent very quickly so great. However, I had a small problem with the name on the isothermal bottle. I sent a message to customer service but never heard back... too bad.
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Response from Petit-Fernand
Hello, we're sorry to hear that the article didn't meet your expectations. Unfortunately, it seems that your email did not reach us. We have sent you a message in order to find a solution as soon as possible. Have a nice day Alessio
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Elia
Rating: 4 out of 5
All perfect. Only note: if I had known the box was meant as a game I would not have broken it open; so I recommend a sign on the outside on how to open it or caution. Thank you very much
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Shahnez Delici
Rating: 3 out of 5
Convenient, cute, fast shipping, but peels off too easily, especially after machines.
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Response from Petit-Fernand
Hello, we're sorry to hear that the article didn't meet your expectations. We have sent you an e-mail to try and find a solution as soon as possible. Have a nice day Alessio
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Allardcc
Rating: 3 out of 5
Disappointed by the quality of the labels, which do not peel off easily and many are lost.
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante If the problem persists, don't hesitate to contact us by email at [email protected] with a photo of the faulty product and we'll do our best to find a solution. Have a nice day Alessio
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Gabriele M.
Rating: 4 out of 5
Great product Printed well.. Only flaw is that it does not stick well on the edges....
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Anne B
Rating: 3 out of 5
I was satisfied with the fast service, I've been ordering from them since 2020 but at the moment I haven't received my order and it's been treated as finished on top of that with no response to my emails and calls since September 04. I had them on the phone after my comment, the shipment was sent according to what I was told in priority, but here's another 1 week without having received the product ...
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Response from Petit-Fernand
Hello Anne, we've left you a voice message to reassure you that your order has been returned. Have a nice day!
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Vanessa
Rating: 4 out of 5
I have renewed the purchase of labels I have priced more because sometimes the labels do not stand up to washing.
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Séverine
Rating: 3 out of 5
Ordered on Friday evening and received on Thursday of the following week, a far cry from the 48-hour delivery times advertised on the site. Three stars just because of that... The labels are pretty and just what I wanted.
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Response from Petit-Fernand
Hello Séverine, we're sorry to hear about the delay in your order. Unfortunately, the postal service can sometimes extend the delivery time. We're glad the labels are to your liking. Very nice day to you
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Prescilla Dupuis Bigey
Rating: 3 out of 5
Too bad the special shoe labels don't stick.
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Response from Petit-Fernand
Hello Prescilla, please contact us by email, and send us a photo of the labels in question, so that we can provide you with a solution as quickly as possible.
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Sabrina
Rating: 4 out of 5
The stickers are visually beautiful and of high quality. One star is deducted for the shipping. Normal shipping took forever. With the second order I chose express shipping (approx. 10!!!) and still had to wait a long time. The parcel didn't arrive on time.
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Christine VERDOUX
Rating: 4 out of 5
I'm quite happy, but I think it would be a good idea to offer a wider choice of label lengths. They are too long when, like me, a person only wants a short first name and a pictogram.
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Giulia
Rating: 4 out of 5
perfect labels
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Jennifer
Rating: 3 out of 5
Hello, I bought these labels (in packs of 10) (not iron-on) for my daughter's clothes (3 years old). When I received them, I discovered that they don't stick effectively to the fabric, but that they must be stuck to the care labels or to the garment brand labels, to resist washing. I hadn't seen/read this information before ordering. Unfortunately, I've either already cut out most of these care and brand labels, or they're missing because the brand is written directly on the fabric. The labels stuck on the care labels remain after the various washes. Those stuck on the fabric or on the brand labels come off in the wash. However, the labels have a practical format and a very cute design. My daughter chose the ladybug and loves these colorful labels.
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Response from Petit-Fernand
Hello Jennifer, an email has been sent to you to help you. Have a nice day!
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Invité
Rating: 4 out of 5
There was a slight delay due to an address error, but everything was back in order and everything was perfect. Thank you
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Giusy
Rating: 4 out of 5
The adhesive and iron-on labels that I routinely buy are very convenient there was a misunderstanding on the 'application of a promotion but they solved it brilliantly in no time. Very satisfied. I recommend it
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Audrey.
Rating: 3 out of 5
Very good site. Very good quality labels. However, I was a little disappointed by the price increase. And I was also a little disappointed by the price increase for the picnic boxes. But otherwise the products are of very good quality.
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Response from Petit-Fernand
Dear Audrey, an email has been sent to you regarding your order :) Thank you for taking the time to write to us. Have a nice day!
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Invité
Rating: 4 out of 5
As satisfied as ever
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Emilie Diarra
Rating: 3 out of 5
Perfect self-adhesive labels. Glue very well, nice aesthetics. Fast delivery. Iron-on label a little disappointed. It melts a bit despite the parchment paper and the iron being well adjusted. Does not adapt well to certain fabrics. I've seen that sticky labels for clothes have just come out. Would be nice to have designs for teenagers.
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Response from Petit-Fernand
Hello Emilie, we're sorry to read this about the quality of the thermo labels. We invite you to contact us by email, with photos of the labels in question so that we can help you. Have a nice day!
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Jeanne davis
Rating: 3 out of 5
The labels are attractive and consistent. The price is interesting. However, delivery times are much longer than indicated and customer service is non-existent as I never received a reply despite two emails sent several days apart...
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Response from Petit-Fernand
We are very sorry for our late response. We will contact you as soon as possible to help you. Have a nice day!
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Maura B.
Rating: 4 out of 5
I placed two separate orders for personalized stationery labels and for notebooks/books. Really very very nice, my daughter delighted. The first order in late August, I don't know for what reason, arrived on 9/15, several days after the second order arrived. some difficulty peeling off the small labels for pencils
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