English 
F
Rating: 4 out of 5
Everything went well
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
This is the 1st time I've ordered from this site, and the prices are affordable! Navigating the site is easy, and the choice of writing, colors and motifs is top-notch. I've already tested a few labels on my daughter's clothes and they fit!
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A
Rating: 4 out of 5
Everything was fine, except for the delivery information. It took about 2 weeks to arrive
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N
Rating: 3 out of 5
Delivery time too long! But the products are ok.
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Response from Petit-Fernand
Hello Nora, sorry for the long delivery time! We would like to offer you a discount as an apology! Further details by e-mail.
M
Rating: 4 out of 5
Rituel de rentrée, c mon étiquette has been with me for 4 years! I'm completely satisfied! For my son, after the firemen, the pirates, then the rocket. For my daughter, mermaid, fairy and Hawaiian flower. If possible, I'd like the site to offer a range of designs "for older children", because they're growing up fast and I'd still like to keep going back to school with c mon étiquette!!!!
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M
Rating: 4 out of 5
Quality is great! Shipping took a little longer, but otherwise everything was good!
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D
Rating: 3 out of 5
Some of the labels come off after the first wash, so I probably didn't follow the instructions properly.
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Response from Petit-Fernand
Hi Daniele, We're very sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to program your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
M
Rating: 4 out of 5
They have been very punctual and the product meets my expectations.
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L
Rating: 4 out of 5
Lovely labels and really good quality I've never bought from this company but I'm impressed and will definitely use them again . Lots of lovely designs and fonts too . Definitely recommend!
M
Rating: 4 out of 5
I'm not disappointed, fast delivery, quality stickers, good value for money, shimmering colors.
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S
Rating: 3 out of 5
I'm always very happy with the quality of the products. The only little problem is that I usually receive a booklet with the name of each of my boys and this time all the labels are mixed up, so it's a lot less practical!
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Response from Petit-Fernand
Hello Cassandra, Sorry to hear that your order did not fully meet your expectations. We have sent you an email with a small commercial gesture to thank you for your loyalty! Have a nice day? Alessio, Customer Service
C
Rating: 3 out of 5
I made a mistake in the order, the site asks me to return the labels at my expense and it will be refunded, I do not see the point of returning them since they will be thrown away.
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Response from Petit-Fernand
Hello Cassandra, Sorry to hear that your order did not meet your expectations. This procedure does not work for us, but we will do our best to find a solution for you. Have a nice day? Alessio, Customer Service
C
Rating: 4 out of 5
Great product, great quality and exactly as described. The only reason I didn't give 5 stars is that I didn't got any shipping update until I received it. Just an email saying that the order is shipped would be great. I will definitely order here again.
J
Rating: 4 out of 5
Not enough communication to know where the parcels are, but very satisfied with the labels.
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J
Rating: 4 out of 5
Everything is perfect !
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C
Rating: 4 out of 5
Too thick to fit on pencils? Otherwise as requested and therefore ideal for flat surfaces?
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D
Rating: 3 out of 5
The font size does not match my labels. My previous label purchase was more interesting. A complete booklet with a font and size that matched my choices.
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Response from Petit-Fernand
Hello Dali, we're sorry to hear that your order did not meet your expectations. However, when you placed your order, you were able to see the labels on the summary page before payment. We have therefore produced and dispatched the order as requested. We remain at your disposal and wish you a nice day? Alessio, Customer Service
V
Rating: 4 out of 5
Machine peels off after 10 washes
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L
Rating: 4 out of 5
Super good product , very happy with the quality of durability on the objects .
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S
Rating: 4 out of 5
The label and delivery were top notch, but I got one star because I don't find the packaging ideal... I received two pouches but as some formats are not grouped together I don't find this practical. As for the rest, I have nothing to say thank you for everything?
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L
Rating: 4 out of 5
As satisfied as every year
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B
Rating: 4 out of 5
Order as expected. I think it's a shame to use so much cardboard to deliver the bottles.
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M
Rating: 3 out of 5
Hello it is not the first time I order and arrive quickly and are very good do not peel off and are very nice and varied, but this time they arrived with stains of being poorly printed the truth that a little disappointed I hope they improve that.
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Response from Petit-Fernand
Hello Manuela, we are sorry to hear that you have encountered problems with the printing of the labels, you can contact us via the contact form.
S
Rating: 4 out of 5
This is the second time I have used your service and I am very happy.
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V
Rating: 4 out of 5
Lovely brand stickers work really well. Stuck onto bottles and sippy cups they withstand the dishwasher and steriliser! Nursery love that everything is named. Great deals and lovely designs- would recommend to others!
B
Rating: 4 out of 5
Product corresponds to the order, very satisfied. Only downside is the delivery tracking. I was unable to track my order despite creating an account and an email address corresponding to the order. Nevertheless, the parcel arrived safely and in a relatively short time for the DOM thank you.
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A
Rating: 4 out of 5
I edit my opinion to thank Sandra from customer service for the trouble she took to attend my complaints. After waiting a bit longer than expected, I finally got the stickers ?
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Response from Petit-Fernand
Hi Alba, We have seen that you have contacted us a while ago by email. Don't worry, we will resend it to you again. Regards
C
Rating: 4 out of 5
Received promptly. Good quality label, nice print
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P
Rating: 4 out of 5
Good product speed delivery
C
Rating: 4 out of 5
A wide range of products. Fast delivery.
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A
Rating: 4 out of 5
The labels seem to be of good quality, although I have not used them yet. Package shipping and notifications were not synchronized.
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L
Rating: 4 out of 5
Quite happy with my order but the pencils are not so good.
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C
Rating: 4 out of 5
Very good product
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P
Rating: 3 out of 5
Fast and accurate delivery, but after several years of orders I was disappointed this time with the quality of the self-adhesive clothing labels. Many of the labels did not stand up to the first wash. Very disappointed.
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Response from Petit-Fernand
Hello Perrine, We invite you to contact us by email in order to help you . Very nice day
P
Rating: 4 out of 5
All is well!
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F
Rating: 3 out of 5
Beautiful presentation as a booklet, good quality. Unfortunately, the small labels are not very easy to read despite the high-contrast colors. Other fonts or the option to display in bold would be good. I would have liked more flexibility in the design in general as far as spaces etc. are concerned
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Response from Petit-Fernand
Hi Frauke, We are sorry to hear that you are not satisfied with the labels for the pens. We offer 11 different fonts and many different colors. We have sent you more information via email.
G
Rating: 4 out of 5
Problem with the delivery of my order but efficient customer service. Thank you for responding and helping me.
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Response from Petit-Fernand
Hello Gaelle, we're sorry for the delay in your order. We contacted you by email this morning to help you as soon as possible. Have a nice day!
F
Rating: 3 out of 5
I am satisfied with my last purchase concerning the labels for objects except that I had chosen black writing and I had white writing damage because you can hardly see what is written. After being contacted, the service asked me to send a photo of what I had received. Once I had opened my message, they replied that I would receive new ones in accordance with my order, and I received them within 48 hours. Nothing to say about the after-sales service, they are efficient.
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Response from Petit-Fernand
Hi Fanny, I've just left you a voicemail to chat with you and help you :) Have a nice day
S
Rating: 4 out of 5
Good quality stickers that last even with frequent use
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C
Rating: 4 out of 5
We could do with a few more labels that stick on without an iron.
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