Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 56 670 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 3 and 4 stars

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Invité
Rating: 3 out of 5
Labels can be removed with the first wash.
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Response from Petit-Fernand
Hi Christelle, we're sorry that the garment labels are coming off. We've sent you an email about this. Have a nice day!
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Hanane
Rating: 4 out of 5
The water bottles, food boxes and labels were of better quality. I give 4 stars because the delivery charges were expensive 12, despite the fact that the sum of my order exceeded 100. We should think about free delivery for large orders. Best regards.
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Invité
Rating: 3 out of 5
I ordered two kits, and I'm a little disappointed with one. I don't understand it, but I've followed everything to the letter and the labels have already gone into the washing machine on three garments. Lovely evening
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Response from Petit-Fernand
Hello Eva, we have contacted you by email to find a solution together. Have a nice day!
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Invité
Rating: 4 out of 5
Superb order!
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Elodie
Rating: 3 out of 5
Prices have gone up and the format has changed, too bad.
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Response from Petit-Fernand
Hello Elodie, thank you for your message. We invite you to contact us by email, in order to better understand which products we are talking about. Have a nice day!
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Invité
Rating: 3 out of 5
The self-adhesive labels are very pretty. But unfortunately they come off in the washing machine... a little disappointed...
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Response from Petit-Fernand
Hello Gwendoline, we invite you to contact us by email to help you find a solution together.
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Annamaria B.
Rating: 4 out of 5
Great product i recommend it
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Chiara A.
Rating: 4 out of 5
Nice labels and also the bag. So far the labels are holding up in the washer and dryer. Delivery in a short time. I am satisfied.
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Alesandra A.
Rating: 3 out of 5
I am buying labels from this company for fourth time this year, but for the first time they got me disappointed because the stick on labels don't stay after the first wash!
Response from Petit-Fernand
Hi Alesandra, we are sorry to hear that you have a problems with your recent order! We can send the replacement or refund if you wish. More details by email.
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Pereira Paula
Rating: 4 out of 5
I'm very happy with the labels for my daughter, they're super pretty, ordering and payment very easy to do.
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Nathalie
Rating: 4 out of 5
I was looking for labels to mark my daughter's clothes and came across c-monetiquette.fr. The choice of labels is varied. I had no trouble placing my order and received it quickly.
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Audrey De
Rating: 4 out of 5
Between order and delivery I count about a week. Good quality labels, no defects but some stickers didn't stand up to the machine but it did the job during my child's school trip.
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Ah
Rating: 4 out of 5
Correct labels. We'll see how long they last, especially the clothing labels.
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Angela Greco
Rating: 3 out of 5
This year I am unfortunately disappointed. I'm not one for negative comments, but having received no reply from the company after two messages I'm writing my dissatisfaction here. I've been ordering from the site for years because I was satisfied with the self-adhesive labels, but here the labels don't stick properly, which is annoying when you're dealing with about 80 labels. I think it's a shame not to have any feedback from the company about this incident.
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Response from Petit-Fernand
Hello Angela, We're sorry for the late reply, we have an exceptional number of requests at this time of year. We will find a solution as soon as possible. Thank you for your understanding. Very nice day Alessio
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Hannelore
Rating: 4 out of 5
The adhesive labels are really great. Unfortunately, I didn't receive them after the first shipment. After informing the shipper, I actually received them a few days later without any problems. In the meantime, I received information about the processing status and was able to follow the progress of the delivery in detail.
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Raquel Rueda
Rating: 3 out of 5
I ordered the labels over 3 weeks ago and have not received them. I have contacted customer service to at least know the tracking number and the shipping company so I can find out where my order is and they won't even give it to me...I don't know what to do...there is no way to get an answer. I rectify: I have finally received a reply and they have offered to refund my money or reship. I appreciate the response, better late than never!
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Response from Petit-Fernand
Hi Raquel, we have sent you a proposal by email, we are waiting for your response.
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Marie Guelyne Fermil
Rating: 4 out of 5
Hello Order placed a bit late but the team works efficiently so I received the labels before the start of the school year. You're top notch. Just one small problem: ..... A bit small but it can be helped.
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Sandra Corvo Marques
Rating: 4 out of 5
I've been ordering for a few years now, and I'm very happy, good value for money.
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Torsten B.
Rating: 4 out of 5
Everything is ok. Great for school leavers.
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Susi
Rating: 4 out of 5
The product overall very nice! The only thing is that shipping took a very long time!
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Raquel Morales
Rating: 4 out of 5
The order has not arrived yet but they have already contacted me to solve it in a very kind way.
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Response from Petit-Fernand
Hello Raquel, we are sorry for the delay of the order. We hope we can help you to solve it as soon as possible.
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Cla
Rating: 3 out of 5
A huge delay to receive the order. Over 3 weeks. Unfriendly online advisor
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Response from Petit-Fernand
Audrey, sorry to read your message. We've just left you a voicemail to help you. Have a nice day!
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Marion
Rating: 3 out of 5
The self-adhesive labels are great, but the iron-on labels aren't as easy to use as with other brands. What's more, I chose a typeface with a visual that was legible on my screen, unfortunately in real life you have to squint. I'd order again, but only self-adhesive ones.
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Response from Petit-Fernand
Dear Marion, we've left you a voicemail to help you :)
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Charlène Bermond
Rating: 4 out of 5
Update: very responsive and accommodating customer service who called me very quickly and suggested several solutions; thank you very much for your responsiveness and kindness! Fast, careful dispatch, received less than a week after ordering. The labels are of good quality and are holding up well so far. The booklet system is very practical for storing them and not damaging them. The lunch box is huge! The customizable cotton bag is perfect for holding spare parts. On the other hand, the isothermal water bottle has 3 major faults: the cap cannot be closed, even by an adult (so the bottle is never closed!); - the rotation system for the leak-proof cap is very difficult for a 3-year-old to grasp; - the absence of an air release system makes it very uncomfortable, if not impossible, to use.
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Response from Petit-Fernand
Thank you for your availability on the phone. We hope your new gourd stopper will arrive very soon to please Camille :)
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Chomet Annie
Rating: 4 out of 5
Good value for money, fast delivery
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Marie Six
Rating: 4 out of 5
Product as described. Labels hold very well, fast delivery. 2nd year ordering and nothing to say, satisfied.
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Laura Dubois
Rating: 3 out of 5
I had to put sticky paper around all my son's pencils. The sides wouldn't stick. Too bad, because the labels are really nice.
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Response from Petit-Fernand
Hello Laura, An email has been sent to you to help you :)
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Elodie Russo
Rating: 3 out of 5
I think the labels are too large for pens, pencils, felt-tip pens and some school supplies.
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Response from Petit-Fernand
Hello Elodie, Thank you for your message. On the self-adhesive labels, you can select the size, in order to adapt them to different pens and pencils. Have a nice day!
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Sandrine Villier
Rating: 4 out of 5
It was my first time and I'm delighted with her help at the nursery for my 3 babies. I'll do it again next year for school.
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Client
Rating: 4 out of 5
I'm happy with the labels, the only downside being that the larger ones were badly precut. Apart from that, impeccable as always.
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Valentine Grenglet
Rating: 4 out of 5
Machine-peelable self-adhesive label ...
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Perrine
Rating: 3 out of 5
a little on the small 1-line adhesive labels. They're hard to peel off. For the others, the color is perfect and the little drawings are fun. My daughters have loved them for several years now.
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Response from Petit-Fernand
Dear Perrine, An email has been sent to you :)
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Sylvie Luis
Rating: 4 out of 5
Very good quality. However, the labels are a little large, especially for pens and pencils.
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Lucy White
Rating: 4 out of 5
The labels are very pretty and hold well to the clothes! Only hitch: no payment confirmation message... Received on time... Very satisfied?
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Filomena Varsalona
Rating: 4 out of 5
I like the tests are a little long compared to what is said ?? but we take in advance ??
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Sabrina Oros
Rating: 4 out of 5
Easy-to-use site and fast delivery
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Nathalie
Rating: 4 out of 5
Fast delivery, great labels, but way too much packaging/waste!
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Lynda Durie
Rating: 3 out of 5
I still love these labels, but this year they are badly cut on 1 booklet, so you almost have to tear them off or start cutting them again.
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Response from Petit-Fernand
Dear Lynda, An email has been sent to you :)
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Jessie Ducteil
Rating: 4 out of 5
Super responsive in case of problems and very understanding, I recommend
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Priscilla Morral
Rating: 3 out of 5
For orders received very good! On the other hand, I'm still missing an order and no return from the site.
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Response from Petit-Fernand
Hello Priscilla, An email has been sent to you this morning to help you track your order. Have a nice day!