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D
Rating: 4 out of 5
Article in accordance with the order and fast delivery. It's a shame to use so many sheets compared to the number of labels.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Everything was great except for the shipping.. which got lost and it was a challenge to find it.
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M
Rating: 4 out of 5
The bottle is difficult to open
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Response from Petit-Fernand
Hello Aline,
Thank you for your feedback regarding your order.
If you are experiencing difficulties with the ordered product, we invite you to contact our customer service via our contact form on our website.
We will be happy to assist you!
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback regarding your order.
If you are experiencing difficulties with the ordered product, we invite you to contact our customer service via our contact form on our website.
We will be happy to assist you!
Have a nice day,
Camille C-MonEtiquette
N
Rating: 4 out of 5
Great
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C
Rating: 4 out of 5
Very satisfied, but I find the price considerable for simple labels
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A
Rating: 4 out of 5
Very happy received quickly - waiting to see with the washing machine passages
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F
Rating: 4 out of 5
Fast delivery, the labels are pretty, I haven't stuck them on the clothes yet so I don't have any feedback on that yet.
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E
Rating: 3 out of 5
The labels peel off poorly, they tear when I try to peel them off their backing.... I did not have this issue with my previous orders...
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Response from Petit-Fernand
Hello Emilie,
I just sent you an email after reading your complaint.
Indeed, there was an anomaly, I assure you.
Everything is back to normal.
Thank you for alerting us :)
Have a nice summer to you and your little tribe.
Sandra C-MonEtiquette
I just sent you an email after reading your complaint.
Indeed, there was an anomaly, I assure you.
Everything is back to normal.
Thank you for alerting us :)
Have a nice summer to you and your little tribe.
Sandra C-MonEtiquette
M
Rating: 3 out of 5
The water bottles described should have a capacity of 450 ml, instead it says 350 ml on the bottom..what a shame
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Response from Petit-Fernand
Dear Annalisa,
The water bottle from your order is correctly 350 ml, as indicated on the bottom and on our website. Perhaps you are referring to the bottle with a straw, which has a capacity of 450 ml, but you ordered a different model.
Thank you for your understanding!
Chiara, Petit-Fernand
The water bottle from your order is correctly 350 ml, as indicated on the bottom and on our website. Perhaps you are referring to the bottle with a straw, which has a capacity of 450 ml, but you ordered a different model.
Thank you for your understanding!
Chiara, Petit-Fernand
S
Rating: 4 out of 5
New laminated labels very difficult to remove compared to previous orders ++
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J
Rating: 3 out of 5
On one bottle, the cap fell off after a few days, so that the needle is sticking out of the holder and the toddler can no longer use the bottle for safety reasons. On the second bottle, after about 2 months of use, the writing has peeled off (only hand washing, no machine). The product itself is nice, but the quality of the individual parts and the print leaves much to be desired.
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Response from Petit-Fernand
Good day Juana,
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins
P
Rating: 4 out of 5
Order arrived in a timely manner and well finished. This is not the first time I purchase these items (iron-on labels and bags with name print). The only flaw of the bags is that the print tends to get damaged even on a delicate wash, perhaps it should be made less "thick".
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Response from Petit-Fernand
I thank you from the bottom of my heart, Chiara!
Chiara, Petit-Fernand
Chiara, Petit-Fernand
P
Rating: 4 out of 5
Great product and arrived in a few days
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Response from Petit-Fernand
Thank you very much, Daniela, for your kind comment! We are happy that you liked the product and that it arrived in a few days.
Chiara – Petit-Fernand
Chiara – Petit-Fernand
L
Rating: 3 out of 5
The writing on the labels is 2 lines and really very small, almost unreadable while there is still space around the writings, it's a shame.
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Response from Petit-Fernand
Hello Laetitia,
Thank you for your feedback.
I am sincerely sorry that the labels you received do not fully satisfy you.
The font size indeed changes depending on the number of characters you add. I regret that your text is consequently smaller. This is also why we limit the number of characters on our products.
I have just forwarded your feedback to the relevant department so that it can be taken into account for future orders.
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback.
I am sincerely sorry that the labels you received do not fully satisfy you.
The font size indeed changes depending on the number of characters you add. I regret that your text is consequently smaller. This is also why we limit the number of characters on our products.
I have just forwarded your feedback to the relevant department so that it can be taken into account for future orders.
Have a nice day,
Camille C-MonEtiquette
P
Rating: 4 out of 5
Satisfied with the order but after washing the adhesive labels have come off.
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C
Rating: 3 out of 5
The labels are really great, I order them every year... but the stamp is useless, despite its €30! It makes a big ink stain next to the first name...
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Response from Petit-Fernand
Hello Clémence,
Thank you for your trust.
I am sincerely sorry to read your feedback regarding our stamp.. This is one of our new products, so I have just contacted you by email to understand what happened.
Have a nice day,
Camille C-MonEtiquette
Thank you for your trust.
I am sincerely sorry to read your feedback regarding our stamp.. This is one of our new products, so I have just contacted you by email to understand what happened.
Have a nice day,
Camille C-MonEtiquette
M
Rating: 4 out of 5
Very satisfied however there were about ten unusable labels because they were poorly cut or the plastic was tearing.
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Response from Petit-Fernand
Hello Martine,
Thank you very much for your feedback and your loyalty.
As for your difficult-to-remove labels, I am sincerely sorry for this issue. I have just contacted you by email to assist you.
Have a nice day,
Camille C-MonEtiquette
Thank you very much for your feedback and your loyalty.
As for your difficult-to-remove labels, I am sincerely sorry for this issue. I have just contacted you by email to assist you.
Have a nice day,
Camille C-MonEtiquette
C
Rating: 4 out of 5
Effective
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Response from Petit-Fernand
Thank you very much :)
Sandra C-MonEtiquette
Sandra C-MonEtiquette
C
Rating: 3 out of 5
This is the second time I order the labels and I love them....the only thing is that the ones I received are very difficult to unstick and some break... Thank you
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Response from Petit-Fernand
Hello Cristina,
Thank you for your comment and your trust.
We are sorry to hear that you are having difficulties peeling the labels from their backing.
To help you as best as possible, I have just contacted you
Have a nice day,
Camille Petit-Fernand
Thank you for your comment and your trust.
We are sorry to hear that you are having difficulties peeling the labels from their backing.
To help you as best as possible, I have just contacted you
Have a nice day,
Camille Petit-Fernand
J
Rating: 4 out of 5
ok
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Response from Petit-Fernand
Dear Juliette, thank you for your positive feedback. I invite you to share your suggestions to further improve our service.
Sandra from C-MonEtiquette
Sandra from C-MonEtiquette
R
Rating: 4 out of 5
Shipping with tracking, it did not arrive at the recipient's address but at a post office. This was not indicated during the ordering process, I thought it would be delivered by a courier.
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Response from Petit-Fernand
We apologize for the inconvenience regarding the shipment, Rosa, thank you for the report.
Chiara, Petit-Fernand
Chiara, Petit-Fernand
N
Rating: 3 out of 5
Average quality, long delivery times
L
Rating: 3 out of 5
The quality of the bottle is good but disappointed that they are stuck stickers. They wear out quickly. I prefer the quality of the children's bottles I bought about 5 years ago where the design was painted into the mass. Otherwise very nice, true to the rendering.
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Response from Petit-Fernand
Hello Ludivine,
Thank you for your transparency.
I just contacted you by email to discuss with you.
Have a very nice day,
Sandra
Thank you for your transparency.
I just contacted you by email to discuss with you.
Have a very nice day,
Sandra
H
Rating: 4 out of 5
The iron-on labels don't hold, what a pity. I ordered some 1-2 years ago, they were durable, but this time they came off immediately.
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J
Rating: 4 out of 5
A long "term" in collective washing (Life Home) no longer holds! Too bad
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J
Rating: 4 out of 5
Happy..
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C
Rating: 3 out of 5
I ordered 2 packs of iron-on labels and the printing on one of the packs of all the labels has a symbol that hides the end of the name. It's a shame....
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Response from Petit-Fernand
Hello Céline,
Thank you for your feedback.
We are sorry to hear that the labels you received do not fully meet your satisfaction.
In order to understand the problem encountered and thus be able to assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
Thank you for your feedback.
We are sorry to hear that the labels you received do not fully meet your satisfaction.
In order to understand the problem encountered and thus be able to assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
C
Rating: 4 out of 5
In line with my expectations. I recommend this site.
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C
Rating: 4 out of 5
A format that was previously available is no longer (x40), but there are still quite a few options for these durable labels! I hope the quality is still up to par with the ones I ordered (not tested yet as I am finishing the old ones).
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G
Rating: 3 out of 5
I noticed a few days ago that you forgot to put the 'y' on Thierry
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Response from Petit-Fernand
Hello Gloria,
We are sorry to read your message.
Indeed, we see that the original order does not have a 'y', as received. You can check your order confirmation to verify the customization you chose.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
We are sorry to read your message.
Indeed, we see that the original order does not have a 'y', as received. You can check your order confirmation to verify the customization you chose.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
G
Rating: 4 out of 5
Nice website, a bit clunky
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F
Rating: 3 out of 5
very expensive
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V
Rating: 4 out of 5
For once I received the labels quickly and on time. Always happy with the products. The quality has slightly changed since my last order, I will see the result, I don't have enough perspective regarding washing and durability.
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M
Rating: 4 out of 5
The products are in accordance with the images and explanations. However, removing the ice pack from the picnic box was a real struggle! Another system should be considered... Otherwise, my son is delighted! :D
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D
Rating: 4 out of 5
Fab labels - we come back for them time and time again as they never peel off, and can also be put on lunchboxes and through the dishwasher. The only small drawback is sometimes they can be tricky to peel off the booklet they come in
P
Rating: 3 out of 5
I have been ordering for 3 years, always happy with the quality and speed of the shipments, except that in this last order, the cutting edge is not well done, I have to use scissors, which is really not practical.
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Response from Petit-Fernand
Hello Priscia,
Thank you so much for your loyalty.
As you may have noticed in the past, our self-adhesive labels for clothing are usually easy to use.
We have just contacted you by email to assist you!
Have a nice day,
Camille C-MonEtiquette
Thank you so much for your loyalty.
As you may have noticed in the past, our self-adhesive labels for clothing are usually easy to use.
We have just contacted you by email to assist you!
Have a nice day,
Camille C-MonEtiquette
H
Rating: 4 out of 5
Simply effective..the prices are a bit high
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M
Rating: 4 out of 5
good
C
Rating: 4 out of 5
We have used ur labels previously for my son when at nursery and school. I purchased this latest batch for my elderly dad in a care home. With this batch I couldnt peel off the individual labels, I had to pull off the entire backing to get to the labels. Otherwise they still work well when stuck and washed!
M
Rating: 4 out of 5
Very satisfied! Quick and efficient handling! The labels are great! Easy to apply and remove. However, it would be interesting to vary some images because for the past 4 years that I have been ordering, they are practically the same (for boys at least)
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