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P
Rating: 4 out of 5
Speed in shipping and just as it appeared in the test. The only thing... the quality is a little lower than I expected.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very nice label, a bit worried about the delivery times but there were holidays. My daughter is happy
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M
Rating: 4 out of 5
Fast delivery, and satisfied with the ordered products.
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Response from Petit-Fernand
Hello Myriam,
D
Rating: 4 out of 5
Very pretty, matches the requested color.
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Response from Petit-Fernand
Hello Dominique,
M
Rating: 4 out of 5
very satisfied with my order, however the packaging is a bit 'light'.
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Response from Petit-Fernand
Dear Monique, we sincerely thank you for your feedback and are delighted to hear that you are very satisfied with your order. We take note of your comment regarding the packaging and will ensure to improve this aspect to guarantee an optimal experience for our customers. Please feel free to reach out to us if you have any other suggestions.
N
Rating: 4 out of 5
Very well, thank you.
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Response from Petit-Fernand
Hello Nermin,
D
Rating: 4 out of 5
Great labels! I just made a mistake in choosing the format, but it's not a problem!
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M
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
Very good label. The best would be to have a notebook with detachable pages.
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Response from Petit-Fernand
Hello Émilie,
C
Rating: 4 out of 5
It's just that we don't really realize the size of certain fonts.. And sometimes the labels are too big. Also, not everything is perfect, fast delivery.
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J
Rating: 4 out of 5
Super many design options, far away from pink and blue. Fast delivery, look great. Unfortunately, the stickers keep coming off in the washing machine, despite following the instructions.
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Response from Petit-Fernand
Good day,
F
Rating: 3 out of 5
The sticker is too small and with so much information (name, mobile number, and drawing) nothing is understandable.
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Response from Petit-Fernand
Hello Fernanda,
We are sorry to read your message.
We try to provide you with all the possible features of our products.
Regarding the font size, we limit the number of characters you can enter so that the label is clearly visible.
However, the more text you enter, the smaller the size will be.
We remain available for more information.
Have a good day,
Petit-Fernand
We are sorry to read your message.
We try to provide you with all the possible features of our products.
Regarding the font size, we limit the number of characters you can enter so that the label is clearly visible.
However, the more text you enter, the smaller the size will be.
We remain available for more information.
Have a good day,
Petit-Fernand
N
Rating: 3 out of 5
This is the third or fourth time I order and this time I find it quite difficult to remove the labels one by one to stick them, as if the pre-cutting had a defect. Additionally, a transparent film comes every time. This is the case on the entire first page of the large notebook purchased.
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Response from Petit-Fernand
Hello Noémie,
We regret to read your message.
Our labels are normally designed to be easy to use.
Therefore, our teams have just contacted you to assist you as quickly as possible.
Have a nice day,
C-MonEtiquette
We regret to read your message.
Our labels are normally designed to be easy to use.
Therefore, our teams have just contacted you to assist you as quickly as possible.
Have a nice day,
C-MonEtiquette
I
Rating: 4 out of 5
Well received the ordered labels meet my expectations. Fast shipping and nicely presented.
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I
Rating: 4 out of 5
In this delivery, the stickers are very difficult to detach from the border. It was much easier with the first order. Otherwise, they hold up great and are nicely printed.
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Response from Petit-Fernand
Good day,
F
Rating: 4 out of 5
Very nice label and very practical, I highly recommend it for parents with messy children.
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A
Rating: 4 out of 5
I am very happy with my purchase, just a small downside about the bag because the colors do not look the same at all.
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S
Rating: 3 out of 5
I had already ordered from this site and I was satisfied. This time I ordered and was supposed to receive my order on Thursday or Friday at the latest, having paid for expedited shipping; I received a green letter envelope on Monday and it was not my order. Not receiving it on the expected date, I requested a refund for the shipping costs, which were refunded to me, and upon receiving the order that was still not mine, I filed a complaint for a refund and that was refunded to me. I was disappointed with this order.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences encountered during your last order. This is absolutely not the level of service we wish to provide, especially since you had already been satisfied in the past.
We fully understand your disappointment regarding the delivery delay and the error in sending your order. Our teams did their best to assist you as quickly as possible.
Your feedback is valuable and allows us to strengthen our controls to prevent this type of situation from happening again. We hope to have the opportunity to regain your trust during your next order.
Have a nice day,
C-MonEtiquette
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences encountered during your last order. This is absolutely not the level of service we wish to provide, especially since you had already been satisfied in the past.
We fully understand your disappointment regarding the delivery delay and the error in sending your order. Our teams did their best to assist you as quickly as possible.
Your feedback is valuable and allows us to strengthen our controls to prevent this type of situation from happening again. We hope to have the opportunity to regain your trust during your next order.
Have a nice day,
C-MonEtiquette
J
Rating: 4 out of 5
I love the products, especially the labels which are great 👌 but the caps of the water bottles with straws are very fragile... Already 2 have broken (the first one received a small bump, and for the second, a piece of plastic came off in my hand while opening it, yet I am much gentler than my children 😜) and 1 is leaking.. Luckily the water bottles are great and we can order extra caps! I ordered the snack box which is really pretty, but I'm afraid that the print (P'tit Loup) will peel off quickly and that the closures on the sides won't hold up long against little hands.. we'll see over time as they seem fragile to me 🤞
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M
Rating: 4 out of 5
Very good site with a lot of choices. It's very clear, easy.
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A
Rating: 4 out of 5
I regularly order from C-mon-etiquette and I am always pleased with the result. This time, I wanted to buy a water bottle with P’tit Loup, the mascot of my son's class. I give it a rating of 4/5 because unfortunately the stickers on the bottle peeled off even before the first use. I find it a shame given the price of the bottle. It won't stop me from ordering again, but I will only stick to buying labels.
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C
Rating: 4 out of 5
The labels are nice but a bit big. I thought they were smaller.
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M
Rating: 4 out of 5
Always delighted, thank you.
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M
Rating: 4 out of 5
Easy to use site
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L
Rating: 4 out of 5
The snack container is of good quality, but I expected the customization to be printed directly on the lid, not on a sticker that was then applied. In any case, it is very nice. The experience with customer service was certainly positive, as they were immediately available to replace the damaged product. Thank you!
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N
Rating: 4 out of 5
Super nice water bottle! Snack box is nice too, but when opening it, one of the sides is already broken.
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B
Rating: 4 out of 5
Ras
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L
Rating: 4 out of 5
Great stickers!
F
Rating: 3 out of 5
The adhesive clothing labels are very hard to remove and this is not the first time I have lamented this problem.
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Response from Petit-Fernand
Hello Florie,
We regret to read your message.
Our labels should not be difficult to remove from their backing but rather easy to use.
We have just contacted you to assist you!
Have a nice day,
C-MonEtiquette
We regret to read your message.
Our labels should not be difficult to remove from their backing but rather easy to use.
We have just contacted you to assist you!
Have a nice day,
C-MonEtiquette
C
Rating: 3 out of 5
Not yet tried the labels when cleaning clothes.
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Response from Petit-Fernand
Hello Catherine,
Thank you for your order, we look forward to your feedback 😊
Have a nice day,
C-MonEtiquette
Thank you for your order, we look forward to your feedback 😊
Have a nice day,
C-MonEtiquette
Y
Rating: 3 out of 5
Good. This is the second time I order a water bottle for my daughter this year. They are very pretty and sturdy, however the inscriptions do not last a full school year, which is annoying given the price. The last one I ordered has my daughter's name already partially worn off and yet I do not put it in the dishwasher. But my daughter loves her personalized water bottles.
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Response from Petit-Fernand
Hello Yasmina,
Thank you for your feedback. We are sorry that the inscription did not last as long as expected. We have just contacted you to assist you 😊
Have a nice day,
C-MonEtiquette
Thank you for your feedback. We are sorry that the inscription did not last as long as expected. We have just contacted you to assist you 😊
Have a nice day,
C-MonEtiquette
D
Rating: 4 out of 5
Effective
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S
Rating: 3 out of 5
Despite my claims, I still have not received the cap corresponding to my order to this day.
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Response from Petit-Fernand
Hello Séverine,
Following our email exchanges, we confirm the reshipment of the cap corresponding to your order.
We sincerely apologize for this error and remain available if needed.
Have a nice day,
C-MonEtiquette
Following our email exchanges, we confirm the reshipment of the cap corresponding to your order.
We sincerely apologize for this error and remain available if needed.
Have a nice day,
C-MonEtiquette
D
Rating: 4 out of 5
Very satisfied
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C
Rating: 4 out of 5
Order received with a few days delay but overall I am satisfied.
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Response from Petit-Fernand
We appreciate your feedback and are happy that you are satisfied with your purchase, Laura! 🙌
M
Rating: 3 out of 5
2 : Child's backpack arrived on time, beautiful but the straps are way too long despite the adjustment and a rather tall child. Too bad!! Disappointed
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Response from Petit-Fernand
3 : Hello Marie-Ange,
Your feedback is very important to us.
The relevant service has just been informed of your experience. We only have one size for our backpack and we are sorry to learn that it is currently too big for your child 😔
Have a nice day,
C-MonEtiquette
Your feedback is very important to us.
The relevant service has just been informed of your experience. We only have one size for our backpack and we are sorry to learn that it is currently too big for your child 😔
Have a nice day,
C-MonEtiquette
S
Rating: 4 out of 5
Everything was correct except that the color of the label was not exactly what I expected; I ordered red and it was more of a bright orange. Other than that, everything was fine.
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J
Rating: 4 out of 5
Perfect. Labels that hold very well.
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L
Rating: 4 out of 5
Satisfied with the received labels, they stick perfectly on most materials, a bit long delivery...
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A
Rating: 3 out of 5
2: Label quality is very good, however despite the extra cost for express delivery, it was not only not delivered on time but to a different pickup point. Running around the city for a standard envelope upset me. The outer envelope was disgusting but despite that, the product quality is impeccable. Only the delivery is not good. Best regards
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Response from Petit-Fernand
3: Hello Angélique,
We are sorry for this delivery delay 😔
If you notice any anomalies with your labels, please do not hesitate to contact our customer service so we can assist you!
Have a nice day,
Camille C-MonEtiquette
We are sorry for this delivery delay 😔
If you notice any anomalies with your labels, please do not hesitate to contact our customer service so we can assist you!
Have a nice day,
Camille C-MonEtiquette