The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The products are of good quality, the patterns should be renewed, and above all, the delivery time should be accelerated and free shipping guaranteed from a minimum amount
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Response from Petit-Fernand
Dear Maria Claudia, We thank you for your feedback. We are glad that you appreciate the quality of our products. We will consider your comments regarding patterns, delivery time and shipping costs. Your opinion is valuable to us and helps us to improve. Chiara, Petit-Fernand
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giovanna P.
Rating: 4 out of 5
The product ordered matched the description and met my expectations. A little bit long waiting time
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Enigma
Rating: 4 out of 5
Great products and great customer service. Unfortunately having purchased in the early school term the shipping was delayed about two weeks.
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Frosoni V.
Rating: 3 out of 5
Compared to other labels used the hold is not very good at all. After one wash they are already in the process of coming off despite the fact that all the isteuzinodel of the supplier have been respected
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Response from Petit-Fernand
Good morning Valentina, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
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Liz W.
Rating: 3 out of 5
This is a decent product but took far to long to dispatch. Though ordered in, what I thought was plenty of time, my children had returned to school for over a week before I received them. I would suggest more transparency about the length of time it takes to dispatch and the method of postage so that an informed decision can be made about whether its feasible ot even worthwhile waiting.
Response from Petit-Fernand
Dear Liz, Thank you for your feedback. We sincerely apologize for the delay. We are actively working to improve our shipping processes to ensure that our customers receive their products in a timely manner. Your suggestion for greater transparency regarding dispatch times and postage methods is invaluable, and we will take it into consideration as we strive to enhance our service. We appreciate your understanding and patience, and we hope to provide you with a better experience in the future. Best regards, Chiara, Petit-Fernand
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A Y.
Rating: 3 out of 5
Sadly the stickers don't stick very well.
Response from Petit-Fernand
Hello Ayah, Thank you for your inquiry. I wanted to let you know that our customer service team will get back to you soon to address your needs. Best wishes, Chiara Petit-Fernand
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Valentina S.
Rating: 4 out of 5
Really helpful, attentive and supportive customer service/post sales!!! We had some problems with delivery, but we were always supported and found a solution in our favor. Super recommended!
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Miss L.
Rating: 4 out of 5
Great product as described. Lots of designs to choose from. Delivery took a long time but was within the window advised.
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Virginia
Rating: 3 out of 5
The labels for items are great so far, we've been using them for just under 3 weeks. For clothes it's 50:50 so far, unfortunately some of the stickers have already come off after the first wash.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sara
Rating: 3 out of 5
The thermoadhesive labels are nice and for the moment they also seem quite durable (only one came off during washing). The thing to improve is the shipping time: I took advantage of standard shipping, without further payment, but 10 working days is really a long time!
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Response from Petit-Fernand
Dear Sara, Thank you for your feedback! ?? We are happy that the labels are to your liking. We take note of your comment about the shipping time, we will work to improve it. Thank you again! Best regards, Chiara Petit-Fernand
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La S.
Rating: 4 out of 5
Shipping times and modes to be improved. Customer service answers not too relevant.
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Nadine D.
Rating: 4 out of 5
Quick delivery, easy to place in linen and well explained.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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cliente
Rating: 3 out of 5
I believe the delivery time can be improved.
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Response from Petit-Fernand
Dear Federica, Thank you for your feedback! ?? We will strive to improve the delivery time. Your opinion is important to us! Chiara Petit-Fernand
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Laura
Rating: 4 out of 5
Very cute to well made stickers! Detailed and simple sticker booklet and explanation! Shipping a little slow...
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Aditya A.
Rating: 4 out of 5
Product is great but delivery not
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. However, we are a French company and delivery times can sometimes be longer. Nevertheless, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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client
Rating: 3 out of 5
Satisfied a few years ago, I didn't hesitate to order a notebook for my youngest daughter's entry into the crèche... But I was disappointed this time. I had ordered for the practicality of the notebook, but all the pages detached, leaving me with loose pages... Not great
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Response from Petit-Fernand
Hello, thank you for your feedback. We're sorry to see that the pages were assembled incorrectly. We hope, however, that your order is complete and that you like it. Have a nice day, Elise, C-MonEtiquette
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MICHAELA M.
Rating: 3 out of 5
I chose for the package to be shipped to a pickup point near me, but I was not notified when the package was shipped nor consequently when it arrived.
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Response from Petit-Fernand
Dear Michaela, Thank you for your feedback and we sincerely apologize for the inconvenience you experienced in the delivery of your package. We understand how frustrating it can be to not have timely information on the status of your shipment. We always strive to provide the utmost transparency and assistance to our customers. Even if the delay was caused by the courier, we are happy to have helped you in any way we could. We care about making sure that our customers are satisfied, and we assure you that we will consider your suggestion to improve our service. We thank you again for your patience and understanding. Clare, Petit-Fernand
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Anna
Rating: 4 out of 5
All good, but considering that the delivery time is one week, you have to take your time.
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Geoffrey V.
Rating: 4 out of 5
Quality labels in terms of printing, delivery time a little longer than expected of 2 days, this is not a tragedy, I recommend the site and I would place new orders.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're sorry that delivery took longer than expected. Have a nice day, Elise, C-MonEtiquette
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Théo M.
Rating: 4 out of 5
The products are excellent!
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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SLU
Rating: 4 out of 5
The labels, already bought 3 years ago for her sister, are of good quality, the only thing that disappointed me a bit is that this time there were no stickers of the various animals as gifts. There were only stickers with names and that's all ??
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Petronille M.
Rating: 3 out of 5
More than 2 weeks to be delivered, I expected a fast service.
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Response from Petit-Fernand
Hello, thank you for your e-mail. After checking, you have opted for standard delivery, which is the slowest shipping service: 48 hours of production and a delivery time of 2 to 10 working days after sending the order. Have a nice day, Elise, C-MonEtiquette
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Guyader C.
Rating: 4 out of 5
Labels ordered through an offer. The choice of personalization is great. Quality seems good. We'll have to see over time, with washing, how it behaves. I haven't tested everything yet.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Paula
Rating: 4 out of 5
fast shipping and everything perfect. thank you
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback. We are delighted that you liked your order and that you received it quickly. Have a nice day, Elise, Petit-Fernand
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Gérard V.
Rating: 4 out of 5
Received the labels fairly quickly, very happy
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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PM
Rating: 3 out of 5
The cards arrived 3 weeks later than expected. It took them a week to confirm the issue and resend the order. The last person was very responsive.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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Giorgia
Rating: 4 out of 5
Speed in delivery time and quality of products received very high. only suggestion provide the ability to ship to "pickup points"
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Alessandra
Rating: 4 out of 5
Very durable object labels, even dishwasher safe; some disappointment on shoe labels that have much less grip than 5 years ago.
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Alberto
Rating: 4 out of 5
I ordered labels for clothes and objects. Always very good quality. Quick deliveries.
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Estela
Rating: 4 out of 5
I have been buying the labels for clothes for quite some time and I always repeat because I love them. The only thing I don't like is that now they charge shipping costs. Before they were delivered to my mailbox and I didn't have to worry about it, now I have to wait for the courier and working is complicated. I don't understand why if the envelope arrives in the mailbox, they don't leave it there, besides having to pay the shipping costs, I don't like this system.
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Response from Petit-Fernand
Hello, your opinion is very important to us, thank you for your continued support! Kind regards, Chiara, Petit-Fernand
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Ma?gorzata S.
Rating: 4 out of 5
Great product, fast delivery and good price
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Aurélie
Rating: 3 out of 5
The labels for the clothes come off as you wash them. Too bad
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Response from Petit-Fernand
Hello, We are sorry to see that your order did not meet your expectations. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Lili
Rating: 4 out of 5
Very good label quality
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Virginie
Rating: 4 out of 5
Delighted. Easy delivery and lots of choice and very regular promotions! A slight downside: there are no different sizes of erasable labels, which is a bit of a shame.
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback! ?? We'll take note of your suggestion. Have a nice day, Elise, C-MonEtiquette
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KM
Rating: 4 out of 5
Does what it promises. Delivery went well. I didn't really like the designs and colors. But the children like it.
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Response from Petit-Fernand
Hello, Please do not hesitate to send us your feedback. It is valuable so that we can improve our products. ?? Have a nice day, Elise, EsIstMeins
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CHRISTINE P.
Rating: 3 out of 5
Ordered these stickers last year and had no problems with them at all, stuck to shoes, jumpers, t-shirts. Ordered more for this year and they are not sticking to shoes or jumpers. So far staying on the t-shirts. Same type of shoes and jumpers as last year, quite disappointment and am back to using a pen
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Noëlle
Rating: 3 out of 5
Unusually slow service The labels are always beautiful, but on my previous orders, delivery was always very fast. This time, with no news after a week, I had to phone and wait another week for delivery.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that the delivery is taking longer than expected. However, we have no influence on the postal service. We hope you will receive it very soon. Have a nice day, Elise, C-MonEtiquette
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Lola
Rating: 4 out of 5
The courier service was a disaster, but I spoke to Customer Service (Camille) and they sorted it out quickly.
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Response from Petit-Fernand
Hello! It's great to know that we have exceeded your expectations! Thank you for trusting us! ️ Best regards, Chiara, Petit-Fernand
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monti E.
Rating: 3 out of 5
Very nice items but very slow and untraceable shipping
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Response from Petit-Fernand
Good morning Elizabeth, Thank you for your feedback and we apologize for the inconvenience you experienced with shipping. We are glad that you enjoyed our items, but we understand how important it is to have an efficient delivery service. Please be advised that for future times you can opt for tracked shipping, available on our site, which will allow you to track your order. We will do what we can to improve our delivery service and hope to serve you better in the future. Thank you again for your feedback. Clare, Petit-Ferand ?
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Lamperti
Rating: 4 out of 5
easy, fast, functional and beautiful!
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