Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 3 and 4 stars

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Virginie
Rating: 4 out of 5
Complies with my order.
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natalie
Rating: 3 out of 5
No delivery arrived, despite the additional costs paid for fast delivery. But then the amount was quickly transferred back. So I can't say anything about the quality, but the rest was okay.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry that you had problems with the delivery. ?? We have refunded you the full amount and hope that things will go better next time. Have a nice day, Elise, EsIstMeins
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PIERRE LAURENT
Rating: 4 out of 5
Labels are correct and adhere well to the garment. Fades a little over time!!!
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Ylenia
Rating: 3 out of 5
The clothing labels arrived "unshaped" so I have to peel them off myself with scissors. The standard adhesive labels, on the other hand, are perfect.
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Response from Petit-Fernand
Dear Ylenia, We are sorry to hear that the clothing tags did not arrive as expected and we understand the inconvenience this may cause. Please be assured that we will take care of the situation and contact you as soon as possible to propose an appropriate solution. We thank you for your understanding. Clare, Petit-Fernand
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Nathalie Brechotteau
Rating: 4 out of 5
Hello, these labels were offered to me by Gemo. I had no use for them so I offered them to my daughter who is expecting a baby in November. She was delighted except that she didn't know the baby's name yet so we had to put just the surname. She thought they were nice. Fast delivery
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Martina
Rating: 4 out of 5
Nice and easy to use labels. I would like to have some new images to use and be able to customize different label shapes in the same package
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Sabrina R.
Rating: 3 out of 5
The product is as good as ever. But the product for another child was sent to me first. And that took forever - easily 2.5 weeks. However, the replacement with the correct name arrived quickly and without any problems.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry that such a problem has occurred. However, we hope that you are satisfied with your order. Have a nice day, Elise, EsIstMeins
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Hélène
Rating: 4 out of 5
Easy-to-use interface. Fast order delivery
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Laurence BEAUGERAUD
Rating: 4 out of 5
The product is very good it's just a bit expensive
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Estelle
Rating: 4 out of 5
Satisfied with the labels but still the same motifs
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caitlin W.
Rating: 3 out of 5
The stickers are fine but it takes 2 weeks to receive them if you live in the UK. If I was aware at checkout that the shipping would take so long I would not have purchased the labels. There is fine print that says shipping takes 10 business days but you have to looks for it
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Cindy Brunel
Rating: 3 out of 5
I use the labels to mark my big boy's clothes and they are very good, machine washable. Perfect
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback! We're delighted to hear that the labels meet your expectations and are perfect for marking your big boy's clothes. Thanks again for your confidence!
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Aurélie Clauss
Rating: 4 out of 5
Wide range of products to choose from and customize. Very good quality. Not overpriced.
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Christine G
Rating: 4 out of 5
All in all, everything went well, the delivery times were good and respected, and the product conformed to my order. However, these were iron-on labels, which are applied using the greaseproof paper normally supplied! And the label booklet didn't include any sheets. It's this drawback that tempers my satisfaction.
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Mathilde DUTEMPLE
Rating: 4 out of 5
C-MonEtiquette is an easy-to-use site. I ordered for the first time 3 years ago because I saw an advert on social networks, and I haven't been disappointed with my book of labels for everything (objects, clothes and shoes) this year I've only recommended object labels, and I've found it great to be able to choose the style of label you want rather than getting a book of different labels, and to be able to personalize them at any time.
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céline coté
Rating: 4 out of 5
very good product, very useful, products vary
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Annalisa
Rating: 4 out of 5
I paid extra to have tracking of the shipment. I had to contact customer service because the shipment has not yet been delivered and twice they replied that there is no tracking for my shipment. Very disappointed to have paid for a service that in fact was not given to me!!! ***Update of 13/09*** the company provided me with Italian tracking and apologized as the previous emails were automatic replies. The shipment arrived yesterday as they were responding to me. The product looks nice and neat and lives up to expectations. Aside from the hiccup, I would say that for the expense incurred the customer service is attentive.
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Causin E.
Rating: 4 out of 5
Price a little too high. That's why I don't give it the highest rating.
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Salma Jaafari
Rating: 4 out of 5
The only drawback is that the label has to be glued to another label to withstand washing. Otherwise perfect
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client
Rating: 4 out of 5
beautiful quality
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Julienne Oria
Rating: 4 out of 5
The product is small compared to the image, a little disappointed with the size, otherwise the rest is fine.
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Nathalie o
Rating: 4 out of 5
Very pretty and high quality water bottles. My only regret is that the straw bottle is a bit complicated to open for a 4 year old...it's not that logical and it leaks when you open it upside down. I also ordered 2 logs for the schoolbag, very pretty, but it's a shame they don't come with a little thread to hang them on. As for the labels, they're perfect - you can't really tell the size on the web, and in the back-to-school pack I'm missing labels for pencils and felt-tips.
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Julue Crambes
Rating: 4 out of 5
Labels received promptly but colors a little faded
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PERRINE
Rating: 4 out of 5
Perfect personalized water bottle, very pretty and very functional for my 2 1/2 year old little boy. First batch of labels arrived in the name of another child. I called customer service again and they sent me back the right batch of labels 10 days later. Too bad they arrived after school started. The labels are very pretty, my son loves them with the little gorilla.
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Mélanie
Rating: 4 out of 5
Very good value for money. The self-adhesive labels for clothing are great, they hold up through many washes. The labels for equipment are also good. Delivery is very fast. The choice is varied. I've been buying them for my 2 boys for several years now and I'm always satisfied.
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Bc
Rating: 4 out of 5
very cute, however don't stay in certain materials in the wash. Eg school skirts have had two new stickers in after the wash.
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Chantel D.
Rating: 3 out of 5
A little disappointing this time round. I've used Petit-Fernand since my son started school, however this year the quality doesn't seem as good. The stickers aren't cut out sufficiently and when I attempt to remove them from the sheet quite a few have ripped. Hopefully it's just a bad batch but being I buy them a year at a time I just have to suck it up and deal with it until next time!
Response from Petit-Fernand
Hello Chantel, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
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Crystal Deforges
Rating: 4 out of 5
Well received the labels I ordered for my daughters. Plenty of choice to personalize them as you like and enough to stick on all the clothes. Thank you
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Bignotti
Rating: 4 out of 5
Good quality and fast shipping!
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MAUD sardin
Rating: 3 out of 5
Hello, quality labels. Conforms to the visual. On the other hand, the big negative point is the delay. I'm used to ordering them and this is the first year it's taken so long.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We are pleased that the quality of the labels meets your expectations. However, we apologize for the longer-than-usual delivery time this year. We understand that this can be frustrating and apologize for the delay. The C-MonEtiquette team
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nadiia bilokin
Rating: 4 out of 5
The labels arrived, but it took a good 12 days... a little too long.
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Julie
Rating: 3 out of 5
Good self-adhesive labels, the quality is always there. The iron-on labels aren't as good, I was expecting something with more of a "fabric" feel, but they're still plastic. It's a pity, because I'd taken them for clothes where the label can itch on the neck, but in the end it's the same as the sticky ones, with less practicality. Maybe, on the other hand, they'll last longer... but that's not my intention, as clothes are meant to be worn. The new water bottles are great, but it's a shame we didn't adapt the new caps to the old bottles to take advantage of this evolution. Finally, the relay point didn't have the same opening hours as those indicated on the website, which is very problematic when you're working.
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Response from Petit-Fernand
Hello, Thank you very much for your detailed feedback. We are delighted that you like our self-adhesive labels and the new water bottles. However, we are sorry to hear that the iron-on labels and delivery service did not live up to your expectations. We have taken into account your comments about the feel of the iron-on labels and the lack of fit between the caps and the old bottles. This feedback is valuable to us and will help us to improve our products and services. As for the problem of your relay point's opening hours, we understand that this can be frustrating. The C-MonEtiquette team
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Mary Calais
Rating: 4 out of 5
Unfortunately "C-Monetiquette" reversed my order with that of someone else. But they quickly took charge of my complaint and called me quickly by phone. So I got my labels after the start of the school year, which was a pity. But the quality is good and the labels are great!
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Clémentine
Rating: 3 out of 5
The labels are very pretty. The ones for the objects hold very well, but the iron-on ones come off after just one wash. And yet I left the iron on the label for longer.
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Response from Petit-Fernand
Hello, Thank you for your positive feedback on the labels and their design. We are pleased that the object labels meet your expectations. However, we're sorry to hear that the iron-on labels don't hold up as expected after washing. To solve this problem, could you please contact us with photos of the labels peeling off? The C-MonEtiquette team
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Cindy Gaudinot
Rating: 4 out of 5
Top for putting on business
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Emilie M.
Rating: 4 out of 5
It's a shame there aren't any of the old formats, but otherwise top design and quality. I recommend it because it's so practical!
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Julie HUBERT DROMZEE
Rating: 3 out of 5
I've been ordering for a long time but I find that the quality is deteriorating a little. It's a shame. I'm still satisfied, but not 100%.
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Response from Petit-Fernand
Hello, Thank you for your loyalty and for taking the time to share your impressions. We're sorry to hear that you've experienced a deterioration in quality. We value your feedback and take it very seriously. We strive to maintain high standards and will pass on your comments to our team to assess where improvements can be made. The C-MonEtiquette team
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Julie Masetto
Rating: 4 out of 5
Very practical labels for my part sticky hold very well! The little bmole is a bit small for my taste! And the delivery was a bit long compared to the reviews I'd read before.
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Julie Domzalski
Rating: 3 out of 5
Labels never received, but reactive customer service for the refund (refund in 48h after my email) I would retenter to place order perhaps later to test the products.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to hear that you didn't receive your labels, but we're glad that our customer service was able to quickly resolve the issue with the refund. We look forward to welcoming you back and providing you with a better experience with your next order. The C-MonEtiquette team
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Ambre GAUMET MARANTE
Rating: 4 out of 5
Order received very quickly, but has a defect in the cutting area, there is a slight white border on the left side of each label.
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