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C
Rating: 4 out of 5
I have been very happy with the thermostamped stickers, I have always ordered some on this site.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 913 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Hello, labels received quickly they are very pretty in a small notebook which allows to store them easily.
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A
Rating: 4 out of 5
Labels delivered quickly despite living in a country bordering France.
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U
Rating: 4 out of 5
Very good presentation, the only thing that took a little while.
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M
Rating: 4 out of 5
This is the 1st time I've ordered from your site. The result is exactly what I ordered and delivery was fast. The only drawback is the 2-line clothing labels, which are very difficult to remove from the backing and are therefore all corroded when I put them on my clothes.
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C
Rating: 3 out of 5
I've been ordering for 3 years now and have never had anything to say. However, this year they were all mixed up! I had taken some labels for my grandson, and I had to tear out the pages to find out what they were for his mom, instead of giving him a sheet directly! Too bad ...
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Response from Petit-Fernand
Hello Caroline, We're sorry to hear that you're not entirely satisfied with your order. In fact, we send our notebooks separately for individual packs. Have a nice day, Camille C-MonEtiquette
G
Rating: 4 out of 5
As always with this company, it was a really easy process to choose the options to create my labels. I also love the presentation of the labels when they arrive in their little book, and always with extra lovely stickers. The only thing that surprises me is that there aren't more options for the little images on the labels. It seems quite a random and limited range. Sometimes the labels are a little difficult to pull off the sheet as they haven't been perfectly cut from the surround. I'll still continue to order all my labels here though as they are very good quality and really do stay put on clothing labels.
E
Rating: 4 out of 5
Great customer service and lovely product.
N
Rating: 4 out of 5
Great, but it's a shame that each label with the child's name doesn't come with a separate notebook, which makes it difficult to give as a gift.
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Y
Rating: 4 out of 5
The stickers seem to be of good quality, although they took a long time to arrive.
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M
Rating: 3 out of 5
Too bad I only have the same label size. I would like several tampis for me.
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Response from Petit-Fernand
Hi Marina, Your order only includes labels for objects of the same size. You can find all our models by clicking on the "shape" tab when customizing :) Have a nice day, Camille C-MonEtiquette
C
Rating: 3 out of 5
The self-adhesive clothing labels were very difficult to remove from the plastic... and there's a page of iron-on labels that isn't close cut so I can't use them... unless I cut them myself = waste of time. I'm a bit disappointed because the labels are really beautiful and look good quality. To be seen over time.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. Your labels should not be difficult to remove from their backing. Therefore, our Customer Service has just contacted you by email in order to help you with your order. Have a nice day, Camille C-MonEtiquette
A
Rating: 3 out of 5
I received labels with a rainbow when I had ticked nothing because it's for a boy entering 6th grade and nothing was adapted to his age so I had to cut out all the rainbows?
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. The labels you ordered feature a rainbow as indicated in your confirmation email. If you wish to remove the illustration when personalizing, you can select the X in the "pets" category. Have a nice day, Camille C-MonEtiquette
A
Rating: 4 out of 5
Always so satisfied with the products ordered, the customer service is very reactive in case of problem, just TOP!
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A
Rating: 4 out of 5
Loyal to the company since 2017, I will not change, quality labels, I regret that you no longer make the bottles of before. Top quality even after several washes etc.
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M
Rating: 4 out of 5
Order received quickly. Very good label, very nice.
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J
Rating: 3 out of 5
I'm disappointed with the quality of the labels
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Response from Petit-Fernand
Hello Jennifer, We're sorry to hear that the quality of the labels didn't meet your expectations. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
T
Rating: 3 out of 5
The delivery time was not what it said on the website. It took longer... The product is fine but the presentation is not good.... They come in badly stapled packages, untidy and not even separated by names but mixed up. In cargoes for 5 children and one of them was missing stickers... I didn't really care about the latter because I had ordered enough... Regarding the utility of the product I think it is correct. But the presentation and the shipping places could be improved as I have already mentioned.
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Response from Petit-Fernand
Hi Teresa, Thank you for taking the time to write to us. We sincerely regret the delay in delivery by SEUR. As for your order, it should not have arrived badly stapled and incomplete, we apologize. Our Customer Service has just sent you an email to help you. Good day, Camille Petit-Fernand
V
Rating: 3 out of 5
I have ordered the stick on labels for the past 4/5 years and been happy, however this year the quality isn't as good with the labels harder to peel and ripping a bit.
Response from Petit-Fernand
Hi, Thank you for getting in touch about your recent order. We truly value your input and understand your concerns. We apologize for the challenges you've encountered regarding the product's quality. We noticed that your message on Trustpilot does not include the necessary information for us to assist you effectively. To help you with your inquiry, please provide us with your order number and the email address associated with your account. Once we have this information, our customer service team will be happy to assist you promptly. Warm regards, Chiara Petit-Fernand
C
Rating: 3 out of 5
Pencil label a little too large for my taste
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Response from Petit-Fernand
Hello Carine, We're sorry the labels didn't meet your expectations. Your order included labels for 1-line items. We offer Mini size labels, especially for pencils. We hope to see you soon on C-MonEtiquette! Have a nice day, C-MonEtiquette Customer Service
L
Rating: 4 out of 5
Fast, careful delivery. The gourd seems to be of good quality
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S
Rating: 4 out of 5
Very nice and durable stickers. Unfortunately made a mistake with the size, perhaps overlooked the instructions.
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Response from Petit-Fernand
Hello, we are sorry that the size you ordered was not the size you wanted. We still hope that you will be able to use the labels. ??? Have a nice day, Elise, EsIstMeins
M
Rating: 3 out of 5
The stickers did take a while to arrive and was worried they might not arrive before my little one started nursery.
Response from Petit-Fernand
Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in the delivery of your stickers. We understand how important it is for your little one to have everything ready before starting nursery, and we're sorry for any worry this may have caused. We constantly strive to improve our delivery times and appreciate your patience and understanding. If there's anything we can do to assist you further, please don't hesitate to reach out. We hope your little one enjoys their new stickers! Warm regards, Chiara Petit-Fernand
V
Rating: 4 out of 5
I would have liked quicker postage but the product is great.
A
Rating: 3 out of 5
The labels are fine but I placed 2 orders and the 2 packages arrived completely mixed up! Otherwise good quality.
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Response from Petit-Fernand
Hi Audrey, We're sorry to hear that the labels arrived mixed up. The important thing is that the quality is right for you! See you soon on C-MonEtiquette :) Have a nice day, C-MonEtiquette Customer Service
G
Rating: 4 out of 5
I'm quite happy I order every year
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A
Rating: 3 out of 5
The labels are just perfect! Nothing to complain about. However, the bottles peel despite the care taken, so it's a shame.
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Response from Petit-Fernand
Hello Amandine, We're sorry to hear that the illustrations on the bottles are peeling. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
J
Rating: 4 out of 5
As described. We'll see over time and with the machines if it holds up.
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T
Rating: 4 out of 5
Gourde is good quality in general, but the personalized stickers get damaged very quickly after only a few hand washes and cotodien use. The sticker for a snack box arrived with lots of bubbles... not very well applied, nor pretty.
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F
Rating: 3 out of 5
The labels are very nice. However, I bought a gourd and the patterns are already faded. I tried to contact customer service via the website and always got an error code.
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Response from Petit-Fernand
Hello Franck, We're sorry to hear that the patterns on the gourd are damaged. Our customer service department has contacted you to find a solution. C-MonEtiquette customer service
S
Rating: 4 out of 5
Fast delivery. Very good quality labels.
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N
Rating: 3 out of 5
I find that the self-adhesive labels don't stick very well this time.
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Response from Petit-Fernand
Hello Nadège, Thank you for writing to us. As you've seen with your previous orders, it's not normal for your iron-on labels not to stick. Consequently, our Customer Service department has just contacted you by e-mail to help you. Have a nice day, ? Camille C-MonEtiquette
C
Rating: 4 out of 5
Convenient, clear and fast, plus a promotional code that I was able to take advantage of. I'll tell everyone about it.
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A
Rating: 3 out of 5
Hello, it's a shame to offer a discount code and not generate it automatically at the time of payment. As a result, I did not benefit from the 20% discount.
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Response from Petit-Fernand
Hello Angélique, We're sorry you weren't able to take advantage of this offer. It was a promotional code that you had to enter at checkout. However, other offers will be available to prepare for back-to-school if you'd like to take advantage of them? Have a nice day, Camille C-MonEtiquette
E
Rating: 4 out of 5
Ordered for several years , Nothing to say perfect .
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I
Rating: 4 out of 5
Very practical and resistant to repeated washing. Fast delivery.
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A
Rating: 4 out of 5
Like every year, I place my order and I'm not disappointed.
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A
Rating: 4 out of 5
Hello, Despite a malfunction of paypal, which had initially made me give up my wish to buy, I placed an order anyway, because paypal has quickly recovered! I was completely satisfied with the receipt of our order.
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Y
Rating: 4 out of 5
The stickers are very difficult to remove. In some cases, the foil comes off with the rest.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you for more information. Have a nice day, Elise, EsIstMeins
A
Rating: 3 out of 5
I have ordered 3 times already because I like the design possibilities they offer as well as the quality, but they ALWAYS give a lot of problems with shipping. They should consider changing their shipping agency.
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Response from Petit-Fernand
Hello! We are very sorry for the delays and delivery problems during your orders! We take your feedback into consideration and we will see what we can do to provide a faster and smoother delivery. Good day, Monica