Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 801 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 3 and 4 stars

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Valentina
Rating: 3 out of 5
I have been ordering labels from you for years now and apart from a few minor hiccups in one order where the labels always came off , I have been fine. The only flaw , in this last order is the fact that the package arrived to me all ruined , half opened and crumpled. I had taken photos but then I left for vacation and can no longer find them as I had to delete photos
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Response from Petit-Fernand
Good morning Valentina, we thank you for your loyalty and sincerely regret the inconvenience you experienced with your last order. We apologize for the delivery-related mishap, although it is not directly our fault. We would like to assure you that our customer service team will contact you shortly to discuss the situation and offer you a business gesture as a token of appreciation for your understanding. Thank you again for your patience and we will do our best to improve your experience with us in the future. Sincerely, Chiara, Petit-Fernand
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Sophie Veiga
Rating: 4 out of 5
Ships on time, perfect labels. A bit expensive though...
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Gianna
Rating: 4 out of 5
Beautiful and practical products, fast shipping
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Julien Gazeau
Rating: 4 out of 5
I find the products to be of high quality. The downside is the delivery time. I think it could be quicker, especially with back-to-school approaching. However, I recommend the site and the products.
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Nadia Barnoussi
Rating: 4 out of 5
Good quality but expensive
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Vanessa Varnier
Rating: 3 out of 5
This year I was a little disappointed because I ordered the same labels for school supplies as last year and they were much larger.
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Response from Petit-Fernand
Hello, thank you for your feedback. We're sorry to hear that the label format did not meet your expectations this year. The format of the labels has remained constant, but it is possible that variations in perception may occur. We encourage you to send us photos of the labels you received by email so that we can better understand the situation and provide you with an appropriate solution. The C-MonEtiquette team
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Anne-Marie
Rating: 4 out of 5
Good idea, in line with current expectations. Well designed site. Delivery on time. BUT, on the 2nd day, the image application on the gourd was damaged (chip, probably from a small shock).
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Marina Poppins
Rating: 4 out of 5
Delighted with my purchase. The only downside is that the shoe tags don't hold.
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Lyndsay Keberle
Rating: 4 out of 5
Very good, I'm very happy
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Pascale Estela
Rating: 3 out of 5
I've been ordering from your site for several years now, and so far I've never been disappointed, and have even recommended it to friends and family. This year, I didn't receive the labels and I'm going back to school without them. Problem with the letter carrier? Address problem? I don't know. But you have quality products and I thank you for that.
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Response from Petit-Fernand
Hello, Thank you very much for your loyalty and recommendations. We are very sorry to hear that you did not receive your order this year. We hope, however, that the second shipment reached you! All the best, The C-MonEtiquette team
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Caroline
Rating: 4 out of 5
I've been ordering from c mon étiquette for 7 years and I've never been disappointed. The labels are dishwasher and washing machine resistant, respectively - top!
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Mrs S.
Rating: 3 out of 5
Ordered the stick on sticker this time but was really happy with them. They ar3 hard to peel off the backing paying resulting in 1 corner becoming crinkled and then they are easy to peel of the garment. Will be re ordering the iron on ones again as they were great
Response from Petit-Fernand
Hello Salina, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. We hope this order arrives very soon. Have a wonderful day!
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Marie Heraud
Rating: 4 out of 5
Sav au top 1st order not received. I was contacted by customer service who arranged for my order to be sent back to me, which arrived just before the start of the new school year, at no extra charge. Thank you, Sav!
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Miriam B.
Rating: 4 out of 5
Product arrived quickly.
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Response from Petit-Fernand
Hello, great, we're delighted! Have a nice day, ? Elise, EsIstMeins
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Pauline Tesson
Rating: 4 out of 5
Fast delivery, TOP labels and water bottles!
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Adeline Rigaud
Rating: 4 out of 5
Perfect for label quality
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Sarah Fleury
Rating: 4 out of 5
Fast and careful delivery, but still rather expensive for labels - what a shame!
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Lauriane
Rating: 4 out of 5
Product sent quickly, easy to use, but the iron-on labels come off after 2 washes, which is a shame.
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Samantha Villefayot
Rating: 3 out of 5
I ordered a snack box and I'm disappointed with the result: a simple label stuck on the box. I was expecting something better, too bad. Otherwise it is very beautiful and good quality to see in time.
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Response from Petit-Fernand
Hello, Thank you for your feedback :) Indeed, our snack and meal boxes are personalized with stickers. The aim is to allow you to change your personalization according to your children without having to repurchase the whole product ? Have a nice day, Camille C-MonEtiquette
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Rosine Mendontio
Rating: 4 out of 5
Fast delivery
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Client
Rating: 4 out of 5
easy ordering and correct delivery times
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Natacha Koehler
Rating: 4 out of 5
I received a free trial coupon, paid the 2 Euro delivery charge and here are 20 labels.
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Djienly Yang
Rating: 4 out of 5
Too discreet! Too bad the first name is too small. I'd have preferred a small image and a large first name. The first name isn't very prominent. The aim is to help children quickly find their belongings, backpack and clothes. Having the children see their own first name will avoid having to search too long. Otherwise, it's a good fit and there's plenty of choice in the images.
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Customer
Rating: 3 out of 5
I was disappointed that I bought to different name labels they came in the same book But were for two Different family's so not the best gift I could have given Then both I had to break the book re print the instructions
Response from Petit-Fernand
Hello Penelope, We're sorry to hear you are unhappy with your order. In order to help reduce the impact on the environment, we use as little paper as possible when making orders, which is why we put multiple labels with different names in a single booklet. If you wish to have separate booklets, the best way to guarantee it is by placing the orders separately. Our marketing department has been notified about this, in order to make this clear on our website. We apologise for this inconvenience, and thank you for your understanding. Have a wonderful day!
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Dydyne
Rating: 3 out of 5
I recently bought the school pack, but unfortunately I'm disappointed with the distribution of the labels. There aren't enough labels for clothes, and I only received one page of labels for shoes, which is insufficient. Conversely, there are far too many labels for objects. This unbalanced distribution has left me short of labels for essential needs. I really don't want to have to buy another 30-pack when this one isn't suitable.
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Response from Petit-Fernand
Hello, thank you for your comment. We are sorry that the Pack you have chosen does not meet your needs. ?? Your feedback is extremely important to us as it enables us to improve the products we offer you! Have a nice day, Camille C-MonEtiquette
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Jenni F.
Rating: 3 out of 5
I have ordered stickers from here before and they were great! However, this time the stickers I ordered are virtually impossible to unstick from the backing paper. Which means that by the time I've unstuck them they are all creased and don't stick as cleanly on the labels. I must admit I'm disappointed that the quality is not as good as previously.
Response from Petit-Fernand
Hello Jenni, We're so sorry about this issue with your labels. We have sent a new batch into production for you, and hope it will arrive soon. Have a wonderful day!
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Jemima O.
Rating: 4 out of 5
I received a poor batch of clothing stickers from this company, however once they were made aware they promptly apologised and sent me a new batch without fault. Really great customer service.
Response from Petit-Fernand
Hi Jemima, Our customer support has sent you an email to try to fix the situation. We hope we can still convince you we are a trustworthy company!
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Amélie
Rating: 3 out of 5
First order never received and no response from customer service... I gave myself a second chance with a second order by paying FDP for express shipping. I received my labels after 4 days. Luckily, I still received the labels for my son's first day of school. Product as created. I share....
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Response from Petit-Fernand
Hello Amélie, We are delighted that you have finally received your products ? However, we invite you to contact our Customer Service so that they can help you with the order that was not delivered to you by the postal services. We wish you an excellent day, Camille C-MonEtiquette
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Sonia
Rating: 4 out of 5
Beautiful labels for objects and clothing. Fast shipping. I think they are a bit lower quality than a few years ago.
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Nathalie Pompei
Rating: 3 out of 5
Over the customer service, the gourd arrived damaged and impossible to fill out the claim form because "temporary error" I tried several days to refile and I finally gave up.
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Response from Petit-Fernand
Hello Nathalie, We're sorry your product arrived damaged. Our Customer Service department has just sent you an e-mail to help you as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
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Simone Ö.
Rating: 4 out of 5
The price-performance ratio is great. Very nice stickers that can be customized. Only 1 star deduction for the delivery. I chose express delivery and paid accordingly. Unfortunately, the stickers arrived just as late as with the standard delivery.
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Response from Petit-Fernand
Hello, thank you for your review. We are very sorry that the order arrived late. However, we are pleased that you like the order. Have a nice day, Elise, EsIstMeins
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Jrr
Rating: 3 out of 5
The stickers are beautiful. The delivery time takes forever.........also if you order then allow plenty of time.
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. However, we are pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
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Customer
Rating: 4 out of 5
Found these quite difficult to get off the backing without damaging the edges. They do work well though.
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Mademoiselle Palmieri
Rating: 4 out of 5
Good quality I bought a back-to-school kit A lot of labels A little downside: I wanted to share them between my two children because it costs money and we were only able to have a different first name on the iron-on labels, which is a shame, hence the missing star. I think that at this price we could have a little more "freedom" to choose different first names. Otherwise top and very pretty, to be seen in use.
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Sarah T
Rating: 4 out of 5
Top-of-the-line self-adhesive label for back-to-school pencils and such! I didn't recommend a label for clothes because some of last year's labels came off...
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Mrs C.
Rating: 4 out of 5
Good service
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Augustine
Rating: 3 out of 5
I received my article
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Response from Petit-Fernand
Hello, We are delighted to read your message and hope that your order meets your expectations? Have a nice day, Camille C-MonEtiquette
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Stefanie Quignon
Rating: 4 out of 5
Overall, the product is satisfactory, but delivery times are too long.
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Invité
Rating: 4 out of 5
The labels arrived very quickly. Despite a name mistake on the label, the error was quickly rectified and I received the correct order in time for back-to-school!
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Julie Algret
Rating: 4 out of 5
Very good and practical product. It's a pity that there was a name inversion in the notebooks...
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