English 
J
Rating: 4 out of 5
It took quite a while to arrive but I love the labels!!!!!
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 923 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Several adapted packs that my child was able to create with his colors and character! Following the order, delivery and receipt were very quick! Everything was perfect, although the only negative point was the rather high price.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Don't hesitate to subscribe to our newsletter to benefit from exceptional offers ? Have a nice day, Elise, C-MonEtiquette
C
Rating: 3 out of 5
Wash-resistant adhesive labels for clothes, good ones for shoes too but prices a bit too high
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Response from Petit-Fernand
Good morning Chiara, Thank you for your feedback, it is very important to us. We are very pleased that you tested the durability of our labels anyway. I wish you a good day ? Chiara Petit-Fernand
A
Rating: 3 out of 5
Unfortunately I am not so satisfied, I have already had to scrape several out of my washing drum or they have come off and stuck to other items of clothing. I'm a bit disappointed
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Response from Petit-Fernand
Hello Anna, We are sorry to hear that your labels are peeling off. Of course this should not happen! We have contacted you for more information. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
H
Rating: 4 out of 5
We prefer thicker labels but recently they seem thinner. We would prefer more fonts and better legibility. More designs would also be appreciated. We only buy when they offer discounts.
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Response from Petit-Fernand
Good morning, Thank you so much for ordering from us and for your positive feedback. It goes straight to our heart. ?? I wish you a good day, Chiara, Petit-Fernand
C
Rating: 3 out of 5
Delivery time not as stated.
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Response from Petit-Fernand
Hello, We are sorry that the delivery of your order has taken longer than expected. Please note that we have no control over the postal service, but we hope you enjoy your order! ? Have a nice day, Elise, EsIstMeins
M
Rating: 3 out of 5
I really like the concept. Too bad there aren't more sales of spare parts. Buying a new bottle because the cap on your old one broke is expensive.
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Response from Petit-Fernand
Hi Melissa, I've just called you and left you a voicemail. I've also sent you an e-mail and look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
A
Rating: 4 out of 5
Great stickers but delivery time was very long.
Response from Petit-Fernand
Hello, We thank you for sharing your opinion and for your trust! See you soon for a new order ?? Chiara Petit-Fernand
S
Rating: 4 out of 5
Quick and easy
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Response from Petit-Fernand
Hi Sonia, Great, thank you so much for your feedback! Have a nice day! Elise, C-MonEtiquette
N
Rating: 4 out of 5
I bought a snack box in August and bought back the 2 clips on the side of the box, which had unfortunately broken and were very hard to fit together, but this meant I didn't have to buy the whole box again, especially when it's personalized. The labels for clothes and shoes are very practical for school and leisure centers. The first and last names help the teacher and atsem and the drawing helps my 3 year old to find his things.
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Response from Petit-Fernand
Hello Anne, Thank you very much for your review, which makes us very happy. We're always here to help you in any way we can, so please don't hesitate to contact us if you have any queries about your order. Have a nice day, ? Elise, C-MonEtiquette
J
Rating: 4 out of 5
Love the products but the delivery is always painfully slow
Response from Petit-Fernand
Hello Jayne, I am really happy you are satisfied with our product. Thank you for your trust and for sharing your feedback! Have a lovely day ?? Chiara Petit-Fernand
C
Rating: 4 out of 5
Too bad shipping error, otherwise they would have 5 stars. Beautiful, clear, durable labels that fit all needs. I have always been happy with them. This time I was sent another person's labels. So I had to make a complaint and my labels were sent back correctly. Overall 30 days. Fortunately, I was not in a hurry....
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Response from Petit-Fernand
Buongirno Chiara, Thank you for sharing your opinion. We are happy that you are satisfied with your order despite the initial mishap. We thank you for your trust! Have a great day ?? Chiara Petit-Fernand
A
Rating: 4 out of 5
Fast delivery, good quality.
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Response from Petit-Fernand
Hello Anaïs, Thank you very much for your review, we're delighted! Have a nice day, ? Elise, C-MonEtiquette
I
Rating: 4 out of 5
This isn't my first order and I'm always satisfied. The only downside this time is the 6 postage for the water bottles, which I find very high.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us and for your positive feedback. ?? The delivery charge is 6 for items that require more packaging for delivery. But we're delighted you enjoyed your order. Have a nice day, ?? Elise, C-MonEtiquette
F
Rating: 4 out of 5
The order arrived a first time wrong but after reporting it was promptly resent corrected
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Response from Petit-Fernand
Good morning, Thank you very much for your comment, which is so valuable to us. I wish you a good day ? Elise, Petit-Fernand
F
Rating: 4 out of 5
Great products with really nice graphics and done well. Some delay in shipping however solved :)
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Response from Petit-Fernand
Good morning Francesca, Thank you very much for sharing your opinion, We are glad you are satisfied with our products and generally with the service. We wish you a good day! ?? Chiara Petit-Fernand
C
Rating: 4 out of 5
Unfortunately, some labels are too expensive. I bought the mini labels for marking pencils and markers and three euros is too much for 10 labels, considering that there are 36 colors in a case. If they cost a little less over the years I would have bought your product many more times. Your material is beautiful and of good quality, I like it very much
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Response from Petit-Fernand
Good morning Chiara, Thank you very much for sharing your experience, your opinion is important to us. We are glad you enjoyed our labels and the service in general. I wish you a good day ? Chiara Petit-Fernand
T
Rating: 4 out of 5
Product arrived on time but still to be tested
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Response from Petit-Fernand
Good morning Tatiana, Thank you for sharing your opinion, your feedback is important to us. We are happy that you are satisfied with the shipment! See you soon ?? Chiara Petit-Fernand
E
Rating: 4 out of 5
very good rendering quality labels
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Response from Petit-Fernand
Hello, Thank you so much for your feedback, we really appreciate it! ?? Have a nice day, Elise, C-MonEtiquette
M
Rating: 3 out of 5
The labels are very pretty and the delivery time very fast, but the big HIC is that the labels are very, very hard to remove and stick on.
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Response from Petit-Fernand
Hello Melanie, Thank you very much for your feedback. We are very sorry to hear that you are experiencing this problem with your order. We have tried to contact you by phone, but will send you an email to suggest a solution. Have a nice day, Elise, C-MonEtiquette
C
Rating: 4 out of 5
Fast service. Labels look exactly what i askrd for
Response from Petit-Fernand
Hello, Your opinion is important for us, thank you for sharing. We are really happy that you are satisfied with our products. Have a nice day ?? Chiara Petit-Fernand
L
Rating: 3 out of 5
The order always takes a long time to arrive
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Response from Petit-Fernand
Hello, We are sorry that the delivery took so long and we are doing our best to improve it. We hope that our products still meet your expectations. Hello, Camille Petit-Fernand
S
Rating: 4 out of 5
It took a long time to arrive but otherwise fine.
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Response from Petit-Fernand
Good morning, Thank you for writing to us. According to the tracking of Correos, your order is in delivery. It will be in your mailbox today :) We hope everything is to your liking ! Hello, Camille Petit-Fernand
B
Rating: 4 out of 5
Delivery on time It takes some skill to break the label (some labels are lost when not applied correctly) Writing too small. You can't see it on the screen. Perhaps a warning message to alert the customer, or larger labels.
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Response from Petit-Fernand
Hello, thank you very much for your message. However, you can see what your labels will look like, thanks to the customizer preview. We wish you a nice day. Elise, C-MonEtiquette
N
Rating: 4 out of 5
After an initial order with some hiccups, the customer service has been exceptional and they have resolved it very quickly. We are very happy with the new stickers. Thank you.
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Response from Petit-Fernand
Hi Natalia, Thank you for writing to us and for your loyalty. After our conversation, I confirm that we will resend you your stickers because they do not have to be peeled off like this. Will you also have the gift stickers as usual? Hello, Camille Petit-Fernand
S
Rating: 4 out of 5
Despite not receiving my order, the after-sales service was very reactive and I received a new order at their expense. Thank you very much for your responsiveness and exemplary order handling.
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Response from Petit-Fernand
Hello Sarah, We are always here to help you in any way we can. We hope you enjoy your order! ?? Good day, Elise C-MonEtiquette
E
Rating: 4 out of 5
The decals Excellent as always, now shipping takes a little longer than they anticipate.
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L
Rating: 4 out of 5
Being a loyal customer I am a little disappointed with my order this time because it arrived after the allotted time and moreover it was an urgent order for that I put just one star less but I am delighted and I will always order from you.
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Response from Petit-Fernand
Hello Laetitia, Thank you very much for your feedback. We're sorry to hear that the delivery took longer than expected. After checking, you had opted for standard delivery, but please note that we also offer express delivery for urgent shipments. Have a nice day, ???? Elise, C-MonEtiquette
F
Rating: 4 out of 5
Highlight the quality of the product The only criticism is that the time it takes to receive the order is excessively long.
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K
Rating: 3 out of 5
Positive: Beautiful motifs, clear colors, material great, booklet of stickers terrific Negative: Cold pack difficult to remove and closure of the bread box too difficult to open for my 3-year-old child, from order confirmation only French communication
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Response from Petit-Fernand
Hello, We take note of your opinion on the ice pack. However, could you send us the e-mail you received in French so that we can forward it to the relevant department? We look forward to your reply. Have a nice day, Elise, EsIstMeins
E
Rating: 3 out of 5
Positive the quality of the product and variety of the same. On the negative side, it has taken me more than two weeks since the order was placed.
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Response from Petit-Fernand
Good morning Eloisa, Thank you for your message, we are delighted to hear that you like our products. However, we are sorry that the post office took so long to deliver your order. Good morning, Camille Petit-Fernand
I
Rating: 4 out of 5
My daughter was pleased with the label on her bag.
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. That's great! We're delighted that she likes our product. ?? Good day to you, Elise C-MonEtiquette
C
Rating: 4 out of 5
Customer service punctual and thorough in resolving shipping-related mishaps.
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Response from Petit-Fernand
Good morning Chiara, Customer service would like to thank you for your kind thought! Have a great day!!! Chiara Petit-Fernand
N
Rating: 4 out of 5
I had a complaint because the labels had come off. I was then refunded the money without any problems. The customer service is great. I have now attached the labels differently and they hold well. Even in the dryer.
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Response from Petit-Fernand
Hello Nadine, Thank you for your review. We are always here to help you in the best possible way. ? Have a nice day, Elise, EsIstMeins
I
Rating: 4 out of 5
I have been ordering from you for a long time and am always satisfied and will continue to order from you. I have already told others
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Response from Petit-Fernand
Hello Ilona, thank you for choosing us for your order, we are delighted! ?? Have a nice day, Elise, EsIstMeins
L
Rating: 4 out of 5
the design and backing are good. wash-resistant labels.
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. We hope to see you again soon! ?? Have a nice day, Elise, C-MonEtiquette
I
Rating: 3 out of 5
Long delivery time, and somehow it seems a bit small in font and image. Quick response on request.
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Response from Petit-Fernand
Hello Ines, We are sorry that the delivery took a little longer than expected. We have just contacted you to get more information about your quality issue. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
J
Rating: 3 out of 5
Delivery time too long
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Response from Petit-Fernand
Hello, We're sorry to hear that the delivery took longer than expected. We hope you enjoy your order. Have a nice day, ? Elise, C-MonEtiquette
E
Rating: 4 out of 5
Good value and after-sales service
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. See you soon for another order. ?? Have a nice day, Elise, C-MonEtiquette
C
Rating: 3 out of 5
Received promptly. This is the fifth time I have ordered. This time I was disappointed because the labels are very difficult to remove. They are damaged because they are not cut properly. I have two sheets of paper that are of no use to me.
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Response from Petit-Fernand
Hello Céline, We're sorry to hear about the inconvenience concerning your order. We contacted you this morning to get more details. ?? We look forward to hearing from you. Elise, C-MonEtiquette