The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The stickers are great, there's nothing wrong with them. However, shipping took a really long time (over 2 weeks). That's very annoying if you depend on it.
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Response from Petit-Fernand
Hello Jasmin, We are sorry that the delivery took longer than expected. As announced on our website, we are in France and delivery takes longer than within Germany. However, we hope you enjoy our items! ???? Have a nice day, Elise, EsIStMeins
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Laure
Rating: 4 out of 5
I'm always satisfied with my labels, which I've been ordering for a few years now.
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Rahel Thalmann
Rating: 4 out of 5
Very nice choice but the stickers don't stick well. The ones on the back are gone after the first wash. Too bad if not satisfied
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Response from Petit-Fernand
Hello Rahel, We're very sorry to hear about this problem with your order. We have contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Charlotte Bedoret
Rating: 4 out of 5
It should be possible to keep old label templates, so you don't have to start from scratch every time (previous orders and the same colors and patterns from one kind of label to another).
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. It's quite possible, as long as you have a customer account with us ? Have a nice day, Elise, C-MonEtiquette
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Fanny Do
Rating: 3 out of 5
I can't evaluate my experience, as I still haven't received my order, and when I go to the site to go to my account it tells me that there's a problem with the file and that I need to check the form...
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Laurent Beguin
Rating: 4 out of 5
A small delay but otherwise no problem! :-)
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Response from Petit-Fernand
Hello laurent, We are sorry to hear that the delivery took longer than expected. However, we hope you enjoy your order. ?? Have a nice day, Elise, C-MonEtiquette
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CORINNE VANCOLBERT
Rating: 3 out of 5
I didn't get the right labels. I sent a message on messenger but no answer and it's for Monday.
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Response from Petit-Fernand
Hello, We have taken note of your message on Messenger and have just processed your request and replied to you. Have a nice day, Elise, C-MonEtiquette
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Jennifer
Rating: 4 out of 5
Easy, customizable ordering, fast shipping, quality products. Too bad there's no sticker sheet left as a gift!
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Response from Petit-Fernand
Hi Jennifer, Thank you very much for your feedback. We are sorry for this oversight, as normally the gift label sheet is always delivered with the order. However, we hope that this will not affect your trust and loyalty. Have a nice day, ? Elise, C-MonEtiquette
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Joy
Rating: 4 out of 5
Quite practical and sticks well
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Response from Petit-Fernand
Hello Joy, Thank you for ordering from us and leaving us a review. It means a lot to us. ?? Have a nice day, Elise, C-MonEtiquette
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Safya
Rating: 4 out of 5
Beautiful labels! Very practical!
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback, it means a lot to us! ???? Beautiful day to you, Elise, C-MonEtiquette
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Magali
Rating: 4 out of 5
The labels are great!
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Response from Petit-Fernand
Hello Magali, Thank you for choosing us for your order and for leaving us a review. ?? Have a nice day, Elise, C-MonEtiquette
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Invité
Rating: 4 out of 5
Fast service and good quality. Small bug in the account connection, no access to the ...
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Response from Petit-Fernand
Hello Delphine, We're delighted to hear that your order has met your expectations. You can contact us regarding your customer account problem so that we can help you. ?? We wish you a pleasant day, Elise, C-MonEtiquette
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Emanuela
Rating: 4 out of 5
On-time delivery!
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Response from Petit-Fernand
Good morning Emanuela, Thank you for sharing your opinion, We are happy that you are satisfied with the shipment. Your opinion is important. Have a good day, ? Chiara Petit-Fernand
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LAPLAGNE
Rating: 4 out of 5
Quality labels
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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ANJA
Rating: 4 out of 5
I have ordered the labels again for my boys because they are easy to wash and the design is simply beautiful
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Response from Petit-Fernand
Hello Anja, Thank you very much for your order and your kind review. It's just perfect that you like our products. ?? Have a nice day, Elise, EsIstMeins
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STIEVENART AURELIA
Rating: 4 out of 5
Fast delivery, order conformed to my request. Practical and easy to use. Thank you
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Response from Petit-Fernand
Hello Aurélia, Thank you for choosing us for your order and for leaving us a review. ?? Have a nice day, Elise, C-MonEtiquette
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Virginie Erny-Simon
Rating: 4 out of 5
Happy with the results and the different label formats
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Response from Petit-Fernand
Hello Virginie, Thank you very much for your positive feedback! ?? We wish you a lovely day, Elise, C-MonEtiquette
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Claire- Marie Masdupuy
Rating: 3 out of 5
Not satisfied, product too slow to arrive, I ordered it and it took 2 weeks to arrive, right on the day my daughter left on her trip.
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Response from Petit-Fernand
Hello Claire-Marie, We are very sorry that your order arrived on the day your daughter left. We hope, however, that the product you received meets your expectations. Have a nice day, Camille C-MonEtiquette
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Edwina Kruk
Rating: 4 out of 5
The items ordered are beautiful, well finished and of high quality! I recommend them. If I had to say one small "negative" point, it would be that the delivery time is a bit long.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, it means a lot to us! We're sorry that delivery took longer than expected ???? Have a nice day, Elise, C-MonEtiquette
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Corine B
Rating: 4 out of 5
Easy to order, fast shipping, fair price, simple application. The quality will depend on use.
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. See you soon for another order. ?? Have a nice day, Elise, C-MonEtiquette
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Izie
Rating: 4 out of 5
The labels are very pretty and perfectly match the visuals on the website. However, the iron-on labels are impossible to attach unless the iron is extremely hot (I have a steam iron, so I can't attach the iron-on labels). In this case, only self-adhesive labels are suitable. They hold up relatively well to machine washing.
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Response from Petit-Fernand
Hello Izie, Thank you very much for your positive comment. The iron-on labels do indeed hold up under a 200° iron, as indicated in the instructions. We're delighted to read that you like our products?!?? Good day, Elise, C-MonEtiquette
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Julie Durocher
Rating: 4 out of 5
I'm pleased with the quality of the labels.
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Jessica
Rating: 3 out of 5
The labels are pretty and well represented in a notebook, the only drawback is that I didn't receive the greaseproof paper as indicated on the notebook.
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Response from Petit-Fernand
Hello Jessica, Thank you for your message. We apologize for this oversight. For your information, you can replace our parchment paper with edible parchment paper. Have a nice day, Camille C-MonEtiquette
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Dominique Zugmeyer
Rating: 4 out of 5
For my part, the labels stick better than my previous orders.
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Response from Petit-Fernand
Hello Dominique, Thank you very much for your feedback. We are delighted to see that you like your order! Have a nice day, ? Elise, C-MonEtiquette
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NAIBEN
Rating: 3 out of 5
Rather long delivery but the product is of high quality and very attractive. I don't regret my purchase at all.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that you like our products and we apologize for the delay in delivery. Have a nice day, Camille C-MonEtiquette
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ASG
Rating: 4 out of 5
Very nice labels for objects and garments. Too bad you can't reduce the label length any further. Otherwise very good quality. Very happy with the customizable snack box. Just the little box inside that my 2.5 year old daughter can't open by herself, so we can't use it at the moment.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We're sorry to hear that the labels are too long, but we hope you'll be able to use them properly. Have a nice day, Elise, C-MonEtiquette
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Marlène LABEILLE
Rating: 4 out of 5
Manufacturing time announced as less than 48 hours when it was almost 1 week. Fortunately, delivery was quicker. The labels are of good quality.
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Response from Petit-Fernand
Hello, We're sorry to hear that delivery took longer than expected, but we hope you're completely satisfied with your order...? Good day, Elise, C-MonEtiquette
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Celine Raucoules
Rating: 3 out of 5
Good experience but delivery time a bit long, too bad!
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Response from Petit-Fernand
Hello Céline, Thank you for your message. We are very sorry for the delay in delivery. We hope our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Julie Zimmermann
Rating: 4 out of 5
Less convinced than usual. The joystick seems blurred and the labels cracked a lot when glued...I never had this problem with my previous controls.
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Response from Petit-Fernand
Hello, Thank you so much for your feedback, we really appreciate it! ?? Have a nice day, Elise, C-MonEtiquette
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Aurélie Rappez
Rating: 4 out of 5
Perfect except for the express delivery, which was not at all.
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Response from Petit-Fernand
Hello Aurélie, We're sorry to hear that the express delivery took longer than expected. Unfortunately, we have no influence over the Chronopost service. However, we have reimbursed you for the shipping costs. ?? Have a nice day, Elise, C-MonEtiquette
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Marion Letailleur
Rating: 4 out of 5
Ordered for our daughter's first day of school. The design is great and there's a wide choice of creations. The fusible web holds super well and is very easy to make.
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Response from Petit-Fernand
Hello Marion, Thank you for choosing us for your order and for leaving us a review. We are very happy to read that you liked your order. ?? Have a nice day, Elise, C-MonEtiquette
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Silvia
Rating: 3 out of 5
Only the delivery time needs to be improved. Otherwise nothing to say
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Response from Petit-Fernand
Good morning Silvia, Thank you for sharing your opinion, your advice helps us understand our strengths and areas for improvement. We are glad you are satisfied with the labels. :) Good day, Chiara Petit-Fernand
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Solène
Rating: 3 out of 5
The children's bottles are very pretty. Very disappointed, however, by the caps. Considering the price, it's a shame. I bought one for 8 euros and it broke on the 2nd day in the schoolbag. Too bad
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Response from Petit-Fernand
Hello Solène, Thank you for your message. We are very sorry that your cap broke. Following our telephone conversation, I can confirm that your cap will be returned. Have a nice day, Camille C-MonEtiquette
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Patricia Lopez Doncel
Rating: 3 out of 5
The quality and design of the labels are very good. Very easy to put on and they hold up to a lot of jogging. The only negative point is that they took forever to arrive.
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Response from Petit-Fernand
Hi Patricia, Thank you for your message. We are delighted to read that you like our products. However, we regret this delay on the part of the post office. Good day, Camille Petit-Fernand
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Virginie MARCHISET
Rating: 4 out of 5
Fast delivery, usually I take the labels to stick on with the iron but here I just took to stick on the label of the garment we'll see if it holds!
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Response from Petit-Fernand
Hello Virginie, Thank you very much for your order and your opinion which means a lot to us. ?? Beautiful day to you, Elise, C-MonEtiquette
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client
Rating: 3 out of 5
I placed an order on January 4. On January 5th I received an email confirming that the parcel had been dispatched and announcing that it would be received within 8 working days. Today is the 22nd and still nothing. I contacted customer service and the automated message promised a reply within 24 hours. I'm still waiting... What's more, the tracking link doesn't work. This isn't my first order on Cmonétiquette, the previous ones have always gone well (which is why I'm giving it a 3). However, I'm a little disappointed with the tracking of this order. 240 labels paid for and no news.
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Response from Petit-Fernand
Hello Caroline, Thank you for your message and your loyalty. We are very sorry about this delivery anomaly. Our customer service department has just replied to your message to offer you a solution. Have a nice day, Camille C-MonEtiquette
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Anabela Rodrigues
Rating: 4 out of 5
Very satisfied with the heat-sensitive labels. However, the ones that stick directly on the labels of the clothes do not stand up to washing.
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Response from Petit-Fernand
Hello Anabela, Thank you very much for ordering from us and for your review. We are very sorry to hear about the inconvenience concerning your order. We have contacted you to get more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Emilie MARTINEZ
Rating: 3 out of 5
The order was simple, convenient and was delivered correctly. However, I am disappointed with the product as I am not satisfied with the durability.
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Response from Petit-Fernand
Hello Emilie, Thank you for writing to us. We are sorry that our products do not fully meet your expectations. We have just contacted you in order to help you. Have a nice day, Camille C-MonEtiquette
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BODSON Daniele
Rating: 4 out of 5
Fast, but it's a pity that the material is not precise. For iron-on labels, it is not possible to sew a few stitches as requested in some homes.
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Response from Petit-Fernand
Hi Daniele, Thank you very much for your order and your feedback. We have taken good note of it and have passed on your suggestion to the team. ? Have a nice day, Elise, C-MonEtiquette
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Marie
Rating: 4 out of 5
First time on the site. I do not find the order tracking simple There is no notification on the progress / steps. 1x/2 on the site it was said that I had not made any order!!! In the end it happened and it corresponds to the description.
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Response from Petit-Fernand
Hello, Thank you very much for your order and your feedback. You are actually notified of the steps. As soon as you have finalized your order, you will receive an order confirmation by e-mail and you will also receive a shipping confirmation e-mail informing you that your order has been sent. In addition, your order does not appear in your customer account, as you placed it as a guest, without being logged in. However, we're delighted that you enjoyed your order. ?? Have a nice day, Elise, C-MonEtiquette
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