Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 829 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 3 and 4 stars

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Ingrid
Rating: 4 out of 5
Very practical, good-quality labels.
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Response from Petit-Fernand
Hello Ingrid, Thank you very much for your feedback. ???? A lovely day to you, Elise, C-MonEtiquette
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Luisa
Rating: 4 out of 5
UX site up to the mark: well designed and easy to use. Poor product adherence (by ironing).
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you encountered problems with the labels. It is abnormal for them to come off if the instructions were followed correctly.We have contacted you for more information. Good day, Elise, Petit-Fernand
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Christelle
Rating: 3 out of 5
The clothing labels held up better when you ironed on them....sur ceux que j'ai reçues, elles partent déjà au 1er lavage!:(
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that you're having problems with your labels. Unless we are mistaken, the labels you ordered are self-adhesive and not iron-on. You don't need to iron them on. We'll get in touch with you for more information. Have a nice day, Elise, C-MonEtiquette
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Client
Rating: 4 out of 5
Large choice of labels Fast delivery Self-adhesive labels wash well
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Response from Petit-Fernand
Hello, Thank you very much for your positive review, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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Janine
Rating: 3 out of 5
The products look good and most of them last well. Unfortunately, I have now had 2 problems with the delivery. The first time nothing came at all. When I asked, they sent it again and it arrived. With the next order, nothing arrived again after 2 weeks! On request I should wait 24 hours. Then I got an email saying it had arrived. Still nothing there. But then the next day. Due to the annoying demand 2 stars deduction.
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Response from Petit-Fernand
Hello Janine, We are sorry that the delivery took longer than expected. Please note that we unfortunately have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. ?? However, we are pleased that you like the products. Have a nice day, Elise, EsIstMeins
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Petra P.
Rating: 3 out of 5
I liked the fact that I could also design the signs in different colors and that, according to the description, they are also suitable for marking laundry in retirement homes, for example. That was the trigger for my purchase. After a fairly long delivery time, I held them in my hands. They are nice to look at and the name is easy to read. But now I have to point out that the stickers have to be stuck on the size or material label, otherwise they would not survive a wash. Rather impractical for a retirement home, as the name must always be stuck uniformly on the back in the neck area. I used them because I had no alternative, but I'm afraid that these name tags won't last long. ??
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Response from Petit-Fernand
Hello, Thank you for your review, which is very valuable to us. If we are not mistaken, you have ordered self-adhesive labels for clothing. Please note that we also offer iron-on labels that can be applied directly to the garment. This option is ideal for retirement homes. Have a nice day, Elise, EsIstMeins
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Aurelie Fouquart
Rating: 3 out of 5
Order corresponding to my expectations but very disappointed with the delivery which cost me more than my order to be delivered in 48 hours but after waiting between 9am and 6pm on the day small SMS telling me delivery delay all to be put in my mailbox!! ??????
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Response from Petit-Fernand
Hello Aurélie, As explained during our telephone conversation, we are very sorry that the carrier delayed your delivery by 24 hours. However, we are delighted that our products are to your liking? Have a nice day, Camille C-MonEtiquette
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Sara
Rating: 4 out of 5
We are very satisfied :-)
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Response from Petit-Fernand
Hello Sara, Thank you very much for your very nice review! Have a nice day, ????? Elise, ItIsMine
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Dosda Sandra
Rating: 4 out of 5
Speed and efficiency?
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Response from Petit-Fernand
Hello Sandra, Thank you so much! ????? A lovely day to you, Chiara, C-MonEtiquette
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Fatdos
Rating: 3 out of 5
Several times during the label application process, glue has gotten onto the garment.
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Response from Petit-Fernand
Thank you for writing to us. We have contacted you to discuss this matter. No traces of glue should appear after applying your iron-on labels. We remain at your disposal. Have a nice day, Camille C-MonEtiquette
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Lanie H.
Rating: 4 out of 5
The stickers make a very good impression. The names are clear and legible, the colors are bright and the motif is as described. However, it was supposed to be a gift for 2 children and the stickers were not sorted by name but as sticker type in 2 booklets. Therefore one star deduction.
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Response from Petit-Fernand
Hello Lanie, Thank you very much for your order at EsIstMeins and your very positive review. ????? Have a nice day, Chiara, EsIstMeins
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Chiara D.
Rating: 4 out of 5
the product is very good and durable, only flaw is the shipping time, biblical!
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Response from Petit-Fernand
Good morning Chiara, What a pleasure to read your comment. We are happy to know that our labels meet your expectations? Good day, Chiara Petit-Fernand
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Samantha
Rating: 3 out of 5
The products are good, but still expensive.
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Response from Petit-Fernand
Hello Samantha, Thank you for your message. We are constantly working to provide the best possible value to our customers while maintaining the quality of our service. We welcome any suggestions on how we can better meet your needs and thank you. Have a nice day, Camille C-Monetiquette
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Mme Marie -Laure
Rating: 3 out of 5
Disappointed some labels did not hold up to washing and peeled off...
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Response from Petit-Fernand
Hello Marie-Laure, We're very sorry that your labels are coming off like this. We've been in touch with you to find out what's going on and provide you with the best solution. Have a nice day, Camille C-MonEtiquette
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Céline
Rating: 3 out of 5
The purchase of the product was perfect (choice, personalization, delivery, fitting of the labels), but I was very disappointed by the resistance. The garments were washed at 40 degrees (not in a private washing machine, but in a commercial washing machine) and unfortunately the labels only held up to one or two washes at best.
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Response from Petit-Fernand
Thank you for writing to us. Further to our telephone conversation, we're sorry to hear that professional laundering has affected the quality of our labels on some of your towels. We hope that the solution we have proposed meets your expectations. Have a nice day, Camille C-MonEtiquette
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Lorina Avril
Rating: 4 out of 5
Fast ordering. Labels are easy to use
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Response from Petit-Fernand
Hello Lorina, Thank you for your feedback! We're delighted you like our products? Have a nice day, Camille C-MonEtiquette
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Liz
Rating: 3 out of 5
There was nothing wrong with the product, but I didn't realise it was being posted from France. Despite the French name, I'd checked it was a .Co.uk website, and noted you'd said Royal mail would be delivering, and that your dispatch was within 48 hours. I was under a deadline as my mum was moving to a care home. Due to it coming from France the labels didn't arrive in time, meaning the labels ordered can now not be used, and we had to pay again for an alternative. I wish I'd known postage would take longer than normal royal mail within the UK. Also, make your account before placing your order. I made it directly following my order, but it could not be linked to my order, meaning I couldn't track it.
Response from Petit-Fernand
Good morning Liz, Thank you for your message. We are very sorry that the order arrived late because of the mail. Unfortunately we cannot do anything about this. However, we hope that you are satisfied with the labels and their quality. Have a lovely day:) Chiara Petit-Fernand
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Anna
Rating: 4 out of 5
The print turned out very well, I really like it. lots of different design options. Even a little Grati sticker sheet was included, very sweet, thank you very much. I was a bit sad about the shipping, I didn't know that it comes from abroad and therefore takes a long time.
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Response from Petit-Fernand
Hello Anna, Thank you very much for your great review, which we are very pleased about. We wish you a nice day. ?? Chiara, EsIstMeins
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Audrey
Rating: 4 out of 5
Product conforms to order, fast delivery.
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Response from Petit-Fernand
Hello Audrey, Thank you so much for choosing us for your order, we are delighted to see that you like it. ???? Beautiful day to you, Elise, C-MonEtiquette
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Ludivine Thomas
Rating: 4 out of 5
The shipping is super fast!! and the labels are super pretty!! there's a lot of choice and that's great!! The only downside is that the clothing labels are a little difficult to remove from the backing, but apart from that it's very well explained and very fast! bravo!
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Response from Petit-Fernand
Hello Ludivine, Thank you very much for placing your order with us and for leaving us a positive note. We take note of your comment. Have a nice day, ???? Elise, C-MonEtiquette
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Aurore Limpas
Rating: 4 out of 5
Fast and accurate delivery. Choice of motifs but poor quality labels.
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Response from Petit-Fernand
Hello Aurore, We are sorry that your order did not meet your expectations. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Ropafadzo C.
Rating: 4 out of 5
We ordered some name labels from them from them to label my daughter's clothes. The labels look nice and easy to apply and strong in enough to survive the washing machine. My initial order didn't arrive in time, but when I mentioned it to them, they were understanding and sent a new batch to me which I did receive quickly.
Response from Petit-Fernand
Hi Chifamba, Thank you for your positive words, your opinion is important to us! We are glad to read that. Thank you for your trust. Have a nice day?? Chiara Petit-Fernand
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Vanessa M.
Rating: 4 out of 5
The stickers are great! Unfortunately, shipping took a little longer. Therefore 1 star less.
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Response from Petit-Fernand
Hello Vanessa, Thank you very much for your order and your great review, which we are very pleased about. ??? Have a nice day, Elise, EsIstMeins
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Francesca Reche Garcia
Rating: 4 out of 5
They are good, but I thought they were made of leather.
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Response from Petit-Fernand
Hello Francesca, Thank you ? Good morning, Camille Petit-Fernand
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Riya
Rating: 4 out of 5
I ordered stick on name labels for my daughter and they are great.Its just delivery can take bit of a time so need to order well in advance to get them on time.
Response from Petit-Fernand
Hello Riya, We are happy to read your feedback Thank you so much for sharing your opinion?? Have a nice day, Chiara Petit-Fernand
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Ylenia B.
Rating: 3 out of 5
Unfortunately, the product did not arrive on time. Despite this, the call center arranged for the order to be resubmitted at 0 cost, and on the third dispatch it finally arrived at its destination.
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Response from Petit-Fernand
Good morning Ylenia, Thank you for sharing your experience. We are glad you received your order and sorry for the delay due to the mail. However, we hope you are satisfied with the labels you received :) We thank you for your trust, Have a nice day ?? Chiara Petit-Fernand
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Jodie B.
Rating: 4 out of 5
Product as described, slow delivery but good quality.
Response from Petit-Fernand
Dear Natalie, Thank you so much for sharing your experience. It makes us happy to have you as customer and to know that you love our sitckers. Have a nice day ?? Chiara Petit-Fernand
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Maria L.
Rating: 4 out of 5
Very nice labels, however I find it limiting to have to choose one additional design that applies to all in packages of many formats. Give the opportunity to diversify
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Response from Petit-Fernand
Good morning Maria Luisa, Thank you for sharing your experience. I am very happy that you are satisfied with our labels. We also thank you for your advice, your opinion is important. Have a good day ?? Chiara Petit-Fernand
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Family S.
Rating: 4 out of 5
Shipping took a long time, but the stickers are also very good. Clothing labels even stick to the drinking bottle and it has been in the dishwasher several times ;-)
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Response from Petit-Fernand
Hello, thank you very much for choosing EsIstMeins for your order. We are delighted that you like your order. ????? Delivery takes longer than in Germany because we are actually located in France. Have a nice day, Elise, EsIstMeins
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Jill B.
Rating: 4 out of 5
Good product. Labels are a good price and so easy ! No more sewing hundred of names on school uniforms! Purchased drinks container and lunch box . Lovely item but heavy. My 3 yr old Grandson struggled . Had to put away until he is older sadly . So had to repurchase items more suitable. That said ….. I Would definitely recommend this company . Label delivery was free and items arrive in a timely manner
Response from Petit-Fernand
Hi Jill, We are glad to hear that! Thank you for your trust and for sharing your opinion. It's great to know that you are satisfied with the product and its quality. Have a nice day?? Chiara Petit-Fernand
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Dominique
Rating: 4 out of 5
I love the stickers! The only comment is that it would have been great to receive all the stickers in one booklet, like I did 2 years ago. Instead, I received several booklets, which is not practical (4 booklets for 2 children, one non-stick, one stick)
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Response from Petit-Fernand
Hello Dominique, Thank you for your message, we really appreciate it. ?? Unfortunately, the quantities of labels ordered did not fit into a single booklet. ?? Kind regards, Camille Petit-Fernand
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Blandine S
Rating: 3 out of 5
Product arrived all wet so some labels are unusable shame Otherwise nothing to complain about.
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Response from Petit-Fernand
Hello Blandine, We're sorry to hear that you've received a damaged order. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Maria F.
Rating: 4 out of 5
Fast and reliable service so far.
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Response from Petit-Fernand
Hello Maria, Thank you very much for your very positive review, which goes straight to our hearts. ????? Have a nice day, Elise, EsIstMeins
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Aska
Rating: 4 out of 5
All ok..........
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Response from Petit-Fernand
Good morning, Thank you for sharing your experience. Your opinion is important. See you soon? Chiara Petit-Fernand
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Julien Dufrane
Rating: 3 out of 5
The order was easy to place, but complicated to send and receive. The delivery times quoted are not always correct.
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Response from Petit-Fernand
Hello Julien, Thank you for your feedback. We are sorry to hear that the delivery took longer than expected. However, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Alexia Poggioli
Rating: 4 out of 5
The shipping is fast and the labels are super and pretty .??
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Response from Petit-Fernand
Hello Alexia, Thank you very much for your review, which makes us very happy. See you soon for a new order! Have a nice day, Elise, C-MonEtiquette
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Sf
Rating: 4 out of 5
Shipping very long. And the letter arrived broken and opened.
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Response from Petit-Fernand
Hello Sarah, We are sorry that the delivery took longer than expected. We are actually in France, so the delivery is longer than in Germany. We have just contacted you to get more information. Have a nice day, Elise, EsIstMeins
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María Luisa López Hoces
Rating: 4 out of 5
I like these labels because they don't need ironing and they are not customizable, as a complaint I liked the sizes that were there before better than the ones they have now.
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Response from Petit-Fernand
Hello Maria Luisa, Thank you for your loyalty ? Hello, Camille Petit-Fernand
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Karine Pertays
Rating: 4 out of 5
Very fast, very pretty labels, very practical sticky version on clothes.
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Response from Petit-Fernand
Hello Karine, Thank you for trusting us and leaving us a positive review. It means a lot to us. Have a nice day, ???? Elise, C-MonEtiquette
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Popclient
Rating: 4 out of 5
Never received my order, they replied to my email offering me a new order or a refund, quick response and kind staff! Thank you
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback. We are always here to help you and your satisfaction is our priority. Have a nice day, ? Elise, C-MonEtiquette