The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Overall positive experience, shipping was fast and the parcel well protected. However, no telephone response when I try to call customer service, promotional offers that regularly arrive just after I've placed an order, games to get discounts that don't work or don't work any more. It's a shame about that.
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ingrid Miniere
Rating: 4 out of 5
Very pretty and good quality. I take off one star because the flower motifs are cut and do not appear entirely on the label, which is a shame.
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Claudine
Rating: 4 out of 5
Very good products, easy to use and do not come off or wash off. Prefer glue-on labels to iron-on labels. ????
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Marie
Rating: 4 out of 5
Super quality labels, arranged in a handy little leaflet. The only downside was the 9.5 extra charge for a 24-hour delivery, which arrived 5 days later.
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Maryse Villet
Rating: 4 out of 5
To personalize clothing...
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Cc
Rating: 4 out of 5
To 30.11: I was contacted by customer service who returned a bottle and the two caps very quickly. THANK YOU SO MUCH, but I stand by my opinion that the caps are very difficult to close. This was not the case with my first purchase a few years ago. 31.10 I bought 2 personalized bottles. The 2 have trouble closing at the cap and on 1 of the 2 the personalization is not done correctly and does not hold in some places and this from the 1st day. I had already bought one a few years ago and was happy with it at the time. Now I'm disappointed
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that your gourd has a defect and that your stoppers are difficult to close. We will contact you in the morning to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Anne Bizet
Rating: 4 out of 5
The box is perfect and practical The labels are very pretty but it's a shame you can't order the label alone as I had the experience that it was damaged and I had to buy the whole box again.
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A B
Rating: 3 out of 5
Beautiful bottles, customization+++, super-fast delivery. Too bad the bottles are super fragile: after not even a week's use, the images peel off and the paint is damaged.
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Response from Petit-Fernand
Hello Alexandra, We are very sorry to read your message. It's not normal for your bottles to chip like this after a week's use. We have just contacted you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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ELIS
Rating: 4 out of 5
They are certainly the best looking and best quality labels but the order always takes longer than they say it does
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Response from Petit-Fernand
Hello Elisa, We are delighted to hear that you like our products :) Good morning, Camille Petit-Fernand
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Marianne
Rating: 4 out of 5
Delivery reimbursed following a problem with delivery too late despite payment of express charges and damaged box (even if product intact).
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Joane Gallucci
Rating: 4 out of 5
The items are good. However, the clasp on the flask is very hard for a child to close!
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Melissa Linck
Rating: 4 out of 5
Fast delivery
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Sarah R.
Rating: 4 out of 5
The labels are nice, but the crèche pack with the non-iron-on labels isn't great. The labels come off after only two washes.
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Nuria
Rating: 4 out of 5
I have ordered a few times already stickers for my nephews and nieces for school and daycare and the moms are super happy .... give much play and very good.
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Response from Petit-Fernand
Hello Nuria, It's a pleasure to read your message? Thank you for your confidence ! Good morning, Camille Petit-Fernand
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Virginie F.
Rating: 4 out of 5
I bought a "crèche pack" on the recommendation of our crèche. The labels work perfectly. I have two small regrets: the majority of the labels are iron-on, and when you're a young mother, self-adhesive clothing labels are much more practical. I also find the labels particularly large for clothes for a 4-month-old baby starting nursery. The pack could do with a few improvements. But I have to say that all the labels stick perfectly! Whether on clothes, objects or shoes. We're delighted! Once we've used them all, we'll probably opt for a pack containing only self-adhesive labels for greater convenience and speed.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback and recommendations :) Have a nice day, Camille C-MonEtiquette
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Clara
Rating: 3 out of 5
I bought for the second time two water bottles but they always have the same defect . They do not close the caps well the plastic used breaks easily. As for the part underneath of excellent quality
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Response from Petit-Fernand
Good morning Clara. Thank you for your message, we are very sorry for this anomaly. One of our operator contacted you we have sent you back the defective caps! Have a good day ?? Chiara Petit-Fernand
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Marta
Rating: 4 out of 5
Very fast and very good and resistant materials
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Response from Petit-Fernand
Good morning, We are delighted that you like them :) Hello, Camille Petit-Fernand
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Claire Fady
Rating: 4 out of 5
Order as requested, but the cap of the bottle stopper is difficult for a child to close... Fast delivery!
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Laura
Rating: 4 out of 5
I purchased the removable clothing labels and some came right off in the first wash. The other things I purchased instead excellent
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Response from Petit-Fernand
Good morning Laura, thank you for your comment. We are glad you liked our products. Your opinion is important to us. Good day, Chiara Petit-Fernand
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Julieska Anne Pierret
Rating: 4 out of 5
I loved the labels for their quality and color. They are very well priced and come in a good quantity. I don't give them 5 stars because for my taste they took too long to arrive.
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Response from Petit-Fernand
Hello, Thank you very much for your message :) Hello, Camille Petit-Fernand
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Ab
Rating: 4 out of 5
UPDATE: Very good responsiveness from C Mon étiquette, I'm raising the rating to 4 stars because customer service was efficient in dealing with my problem. I bought 2 water bottle stoppers and both are having trouble closing. My 7-year-old son, and us adults, are also having trouble. It's bad enough that the cap isn't solid (I bought replacement caps, the first one broke after 6 weeks), but if on top of that it's difficult to use, I'm disappointed...
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Response from Petit-Fernand
Hello, We are very sorry about the problem with our caps. We will contact you to help you. Have a nice day, Camille C-MonEtiquette
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M BOUBET JOHNNY
Rating: 4 out of 5
Quality products, exceptional customer service, unfortunately not always in stock so delivery sometimes takes a long time. A pity.
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Camilla
Rating: 4 out of 5
Despite the fact that they misplaced the order by sending me labels with another child's name on them, he made no complaint when I asked for the correct ones
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Response from Petit-Fernand
Buongirno Camilla, thank you for your message. The Petit-Fernand team thanks you for your patience, we are glad we made it up to you by sending you the right labels.
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fC
Rating: 4 out of 5
Speed.
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Marceline Loreau
Rating: 4 out of 5
It looks just the way I wanted it to, perfect for kids.
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Jess
Rating: 3 out of 5
Stickers are great value and really cute however I'm in the UK and it said delivery was 7-14 days and I waited 4 weeks for the stickers to come.
Response from Petit-Fernand
Hello, We are sorry that Royal Mail has taken so long to deliver. However, we hope that your order meets your expectations. Kind regards, Camille Petit-Fernand
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Mia
Rating: 4 out of 5
Impeccable quality, fast service and immediate response to requests.
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Response from Petit-Fernand
Hello, Thank you for your message! Have a nice day, Camille C-MonEtiquette
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Larissa H.
Rating: 3 out of 5
I did not like the shipping. Took forever despite sending tracking could not be completed. Please improve.
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Response from Petit-Fernand
Thank you for placing your order with us. We are sorry that the delivery took longer than expected, but unfortunately we have no control over the postal service. ?? However, we hope you like our labels! Have a nice day, The EsIstMeins Team
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Sandra
Rating: 4 out of 5
Very large selection, well thought out, practical, quality products. This is not my 1st order. Small downside: the price. The difference between the finished product and the total price. For example, the October promotion advertised 20% off everything. In the end, it covered the cost of delivery. I had the feeling I didn't get any promotion at all, so I was a bit disappointed. It would have been nice to be able to combine the October promotion with the free delivery on minimum orders. Which was 30 (after all)? That said, I recommend it for those who can afford it.
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Maria L.
Rating: 4 out of 5
Excellent products, easy to use practical and convenient to use.
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Response from Petit-Fernand
Good morning Maria Luisa, thank you for your positive comment. We are very pleased that you are satisfied with our labels.
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Sénéchal Camille
Rating: 3 out of 5
Everything was right from design to delivery, except for the color, which came out much flashier.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order did not completely meet your expectations. We hope, however, that the quality of our products is up to scratch. Have a nice day, Camille C-MonEtiquette
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37 maylin
Rating: 3 out of 5
Labels very good, pretty package but very disappointed with the delivery it was a day late although I had paid 9 extra because it was urgent to have ordered them on Thursday to receive them on Monday when it was scheduled for Saturday ... my son was able to go to school on Monday with his clothes marked with permanent marker. Too bad Sending a message to customer service: no reply To be continued
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Response from Petit-Fernand
Hello, We are very sorry about this delay from Chronopost. We confirm that your delivery charges have been reimbursed. Have a nice day, Camille C-MonEtiquette
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DANIELA D.
Rating: 4 out of 5
Excellent products.
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Response from Petit-Fernand
Good morning Daniela, We are glad that you are satisfied with the product we purchased. We thank you for sharing your opinion. Good day, Chiara Petit-Fernad
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Barbara
Rating: 3 out of 5
The products are good but I paid for quick shipping and received the products after a week
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Response from Petit-Fernand
Buongirno Barbara, thank you for your comment. We are glad that our products meet your expectations. One of our operators will contact you within the day to resolve this shipping anomaly. Good day, Chiara Petit-Fernand
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Cindy
Rating: 4 out of 5
Very responsive. Labels received in less than a week. However, despite our diligence in sticking them on with the iron, some labels come off after washing. You have to iron them again, and so on. In short, we have to make do!
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PB
Rating: 3 out of 5
Very satisfied with the products purchased. However, the delivery went badly. Chronopost left the parcel on our doorstep without telling us. How did the delivery man get into the building? A mystery? C-MonEtiquette at its best... Chronopost big flop.
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Response from Petit-Fernand
Hello, Thank you for your message. We are very sorry to hear that your order was delivered this way. Have a nice day, Camille C-MonEtiquette
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Aïcha
Rating: 3 out of 5
I ordered 2 personalized water bottles for my children. The only downside is that the print is already starting to come off on one of the bottles. The white elastic around the stopper doesn't hold and keeps falling into the bottles! They're still pretty bottles though...
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Response from Petit-Fernand
Hello, We are very sorry that your water bottles have defects. We will contact you in the morning to help you. All the best, Camille C-MonEtiquette
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Margery H.
Rating: 4 out of 5
Happy with the purchase and time it was delivered. Considering the fact that my previous purchase was delayed unduly
Response from Petit-Fernand
Hello, We are delighted that your order meets your expectations. Kind regards, Camille Petit-Fernand
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isabelle salomon
Rating: 4 out of 5
Beautiful labels, just as I'd chosen. Now we'll see how they stand up to washing!
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Lola Serrano
Rating: 4 out of 5
I had a problem with the delivery of the product, which was delayed more than it should have been, but as soon as I notified the customer service team attended me wonderfully and gave me a very quick solution. I finally received my labels which are very nice and of good quality. In the end it was worth the wait?
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Response from Petit-Fernand
Good morning, Thank you very much for your message. We are glad to hear that everything is to your liking :) We are sorry for this delivery anomaly. Hello, Camille Petit-Fernand
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