The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The product is of good quality, but to wait 15 days and when you make the purchase it says 48 hours, it is misleading.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait 15 days to receive your order. Hello, Camille Petit-Fernand
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anna P.
Rating: 4 out of 5
Great selection of products and good value for money.
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Nora B
Rating: 4 out of 5
Delivery took too long but as usual the labels are perfect.
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Nicole
Rating: 3 out of 5
Labels are great Shipping took way too long...! Approx. 10 days for an envelope is too long
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Response from Petit-Fernand
Thank you for your purchase and your rating. The delivery time actually takes up to 10 days. As we are a French company that manufactures the products in France and ships from France, delivery may take longer than expected. However, we are very pleased that you like our products. Have a nice day, ? The EsIstMeins team
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Claudia F.
Rating: 4 out of 5
Delivery took a very long time, otherwise all good
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Response from Petit-Fernand
Hello, Our products are made in France and shipped from France, so delivery may take longer than expected. However, we hope that you will enjoy our products. ? Have a nice day, The EsIstMeins team
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Graziella
Rating: 4 out of 5
Easy label design, a little slow for shipping
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Jasmin D.
Rating: 3 out of 5
Long delivery time
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Response from Petit-Fernand
Thank you for your order and your review. Our products are actually made in France and shipped from France, so delivery may take longer than expected. However, we hope you enjoy our products. ? Have a nice day, The EsIstMeins team
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elisa F.
Rating: 4 out of 5
VERY fast compared to other service tried, maybe stickers for pencils are a little few in the envelope. High quality though, friendly and efficient service
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Isabell
Rating: 4 out of 5
Cute stickers, exactly as described and selected. However, shipping took a very long time.
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Response from Petit-Fernand
Hello, Thank you for your order and your review. We are sorry that the delivery time took longer than expected. However, we are pleased that you like the stickers. Have a nice day, ? Elise, EsIstMeins
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Dada
Rating: 4 out of 5
I ordered the box for lunch and 2 boxes for snacks, which I find too large for snacks. Otherwise, in terms of quality and design, they are very beautiful.
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Adélie Lecerf
Rating: 4 out of 5
Fast as usual Very happy with my order
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N.L
Rating: 3 out of 5
Delivery time very long
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry that you received your order late, but unfortunately we have no control over the postal service. ?? However, we hope you enjoy our products. Have a nice day, The EsIstMeins Team
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Invité
Rating: 3 out of 5
The labels are attractive and well-made. The clothing and shoe labels stick well. As for the clothes, I put them in the washing machine and the labels stuck well :-)
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It's not normal for them to come off if they've been correctly applied. I will contact you in the morning to help you. Have a nice day? Luce C-MonEtiquette
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Mme Marielle
Rating: 4 out of 5
Very pretty flask and practical spout opening system. It seems to last over time. On the other hand, my eldest son got the better of the cap, which broke off. Perhaps it needs to be stronger? Otherwise, there's nothing wrong with the labels.
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Jazmin Burga Recuenco
Rating: 3 out of 5
The order took much longer to arrive than I was told at the time of purchase.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has been late in delivering your order. However, we hope that everything is to your liking. Hello, Camille Petit-Fernand
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Francis
Rating: 4 out of 5
All good but the order arrived a week late
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cliente
Rating: 4 out of 5
Everything is perfect, they just take a long time to arrive. It is the only downside. If you want to have them, order them in time.
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Julie Masset
Rating: 4 out of 5
The labels are great, but I'm disappointed with the iron-on labels, which don't stick at all.
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Isabel G
Rating: 4 out of 5
Good quality products. Nice designs and good adhesion to fabrics, slippers and objects. I repeat every year.
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Clara GUYOT
Rating: 4 out of 5
I find the labels qualitative, but when you take the kindergarten pack it's quite fair in terms of material labels and also in primary school. Especially the thin labels. Otherwise, for primary school too, it's perfect. Very happy with my order. Thank you very much. Just when the postage is free, the wait for the package is very long, more than a week. Otherwise, the background colors and fonts are clear and colorful, which is good.
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Valentina Z.
Rating: 4 out of 5
The thermoadhesive labels that were sent to me were faded and poorly printed, with poorly defined outlines and blurry designs. I wrote two emails to customer service and they replied with an automated message that did not respond to my problem, then they did not respond again. I also tried to contact them through the IG page, same result. I am very disappointed. I will not buy again.
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Response from Petit-Fernand
Good morning Valentina, we are so sorry for this anomaly. We hope that the new order we sent back to you will meet your expectations. The opinion of our customers is very important to us.
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Invité
Rating: 4 out of 5
Took longer to be delivered that expected.
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FEDERICA M.
Rating: 4 out of 5
Labels resistant to many washes, with well-defined designs and lettering.
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Viaud
Rating: 4 out of 5
I'm very happy with the products. It's a pity that the wooden binder labels don't have more gender-neutral designs.
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SYL
Rating: 3 out of 5
In fact, my labels were sent to someone else! Fortunately, the person who received them had the good sense to send me an SMS to let me know (my number was written on the labels!) and was kind enough to send them to me by post. All's well that ends well, but I don't know what happened on your side to make my order end up with someone else...
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Response from Petit-Fernand
Hello, I'm sorry that your order was subject to such a human error. Indeed, enveloping is done by humans and it is possible for an error to occur. We're delighted that you were able to get your order! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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K.
Rating: 3 out of 5
Express shipping is not adhered to Customer service does not respond to the e-mail The products are nice and hold up so far But the rest well customer friendly looks different
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Response from Petit-Fernand
Hello, thank you for your message. We are sorry that you received your order late, but unfortunately we have no control over the postal service and therefore cannot be held responsible for delays in delivery by Chronopost. ?? We have refunded the shipping costs. However, we are pleased that you like our articles! Have a nice day, The EsIstMeins team
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Belén
Rating: 3 out of 5
All good, although I don't like that they send it by regular mail. You are not sure if and when it will arrive.
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Response from Petit-Fernand
Good morning, Thank you for your message. Good morning, Camille Petit-Fernand
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Maria Jose Sotelo Lopez
Rating: 4 out of 5
Good material
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Arantxa Díez Rios
Rating: 4 out of 5
The first experience was not satisfactory but they immediately contacted me and solved it quickly and very efficiently, I am very happy.
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VS
Rating: 3 out of 5
I always order with you for my kids, this time I also ordered something for a friend - so the names in teh order were obviously different. But you put them all in one booklet, so for the present of my friend it looked a bit weird.
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Response from Petit-Fernand
Hello, thank you for your comment. We only produce separate booklets when value packs are ordered! You can however contact our customer service and ask for separate booklets right after ordering. We are here to help, Have a nice day ? Luce C-MonEtiquette
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Marta M.
Rating: 3 out of 5
Product arrived on time. Well made and seems durable too! I recommend it
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Response from Petit-Fernand
Good morning Marta, We are glad you are satisfied with our products. We thank you for your trust and hope to see you again soon! :-) Alessio, Petit-Fernand
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Sophie
Rating: 4 out of 5
The labels are very pretty and easy to use. They wash very well. The only little problem that makes me lose a star is the delay in processing the order and delivery... whatever the size of the order, it takes at least a week to get it home. But I think the problem is with the post office, so there's not much you can do about it.
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Sandra R.
Rating: 4 out of 5
I waited to do my review because my order, placed at the end of August, when the maximum time expired was not delivered to me, despite the order status giving it as such. I contacted customer service who responded within 48 hours (as indicated), they sent my order back to me again which arrived today (4 business days after shipment). Unfortunately, they arrived late for the start of school, but I still feel like giving a good review because the labels are beautiful, the customer service is really efficient, and because I found them to be reliable. I'm afraid the delivery issue is not up to them; in fact, they may have even lost out.
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Miriam Siekappen
Rating: 4 out of 5
They're nice in any case. My daughter liked
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Camille TOURRES
Rating: 4 out of 5
I received my labels quickly and in excellent quality. The booklet format is ideal for carrying around and reduces packaging.
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Isabel
Rating: 3 out of 5
The presentation is very good, but the object labels, after only a week of using them in the canteen and tupperware, have come unhooked....
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Response from Petit-Fernand
Good morning, It is not normal for your item labels to have peeled off. We have just contacted you to help you. Hello, Camille Petit-Fernand
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Monica
Rating: 4 out of 5
C-MonEtiquette is a great way not only to keep your school stuff together, but also to get your dishes back from friends when they can't remember whose box it was... too bad you don't make separate notebooks for each name, or at least propose a separation of orders.
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Response from Petit-Fernand
Hello, we're delighted to read such a nice comment! Your remark is well noted, we thank you for this suggestion ;) Have a nice day? Luce C-MonEtiquette
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Michela Machado Barros
Rating: 3 out of 5
The order was supposed to arrive on the 11th and it arrived on the 18th, I am not happy with the delay.
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Response from Petit-Fernand
Good morning, We are sorry it took so long for the post office to deliver your order. However, we hope that everything is still to your liking. Good day, Camille Petit-Fernand
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catherine sneessens
Rating: 3 out of 5
Usually very happy with the labels, here I'm disappointed with the sticky labels for clothes. They don't stick to textiles at all compared to the old ones. On the other hand, the labels for objects are great.
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with our self-adhesive garment labels. Please note that these labels are not designed to be applied directly to the textile, but to the care label or brand label of the garment! I'll be in touch with you to discuss the problem further. Have a nice day? Luce C-MonEtiquette
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FloF
Rating: 4 out of 5
Good quality and easy to use, good value for money.
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