The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
This is the second time I have purchased the same product because I was happy with it. This second time I evidently made a mistake with the label graphics so it is barely legible. The light text on a dark patterned background does not hold up. I was a little disappointed, but again, it was partially my fault.
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CONINX
Rating: 4 out of 5
Super quality . The kids love it Long delivery
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violene bellec
Rating: 4 out of 5
Order arrived incomplete but very responsive after-sales service. Congratulations!
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Not important
Rating: 3 out of 5
The status of the item was not up to date, it was still in "shipped" while I received the order. When we want to order it doesn't have many options and between sticky labels and for object it doesn't have the same models and we can't remove later the sticky labels.
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Response from Petit-Fernand
Hello, we're delighted to read that despite this minor computer glitch, you've received your order! Indeed, iron-on garment labels are designed not to be removed once applied. However, you can use self-adhesive garment labels if that's more to your liking. Have a nice day! Luce C-MonEtiquette
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Chiara B.
Rating: 3 out of 5
I entered the code for free shipping, but still paid the shipping cost. I wrote email, no response. Too bad I don't think I will buy again.The labels are nice and stick well.
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Response from Petit-Fernand
Dear Chiara, I invite you to check your junk mail, I can confirm we responded you well within 24 hours. The promo code you refer to did not cover the expedited shipping charges, you were able to see the total order amount before validating it. We are sorry for this misunderstanding. Good day Alessio, Petit-Fernand
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Nuria Montiila
Rating: 3 out of 5
Thanks to writing a bad review they replied 5 days later to my emails that I had not received stickers since August 31 Solved they will send them again.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you have not yet received your order. We replied to your email yesterday to help you. Hello, Camille Petit-Fernand
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Sabah Ayadi
Rating: 3 out of 5
Hello, I'm used to very fast delivery, I'm disappointed it took a bit long, but the quality of the product is always top notch! Sincerely
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Response from Petit-Fernand
Hello, we're sorry that your order was affected by a delay in delivery by the postal services. We are nevertheless delighted to read that you have finally received your order and that you are satisfied with it! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
Shipped on time, even if it seems a bit long for something from the country next door. The whole thing was put in a simple envelope, it arrived all twisted and perforated. The labels themselves are perfect, I love the look, they're easy to use, and the format doesn't take up too much space for storage. The labels are sturdy, as usual, and once stuck it's impossible to remove them. They're really, really good!
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FRANCOISE COINEAU
Rating: 3 out of 5
The labels are nice, but the invitation cards are very average. They are small, the cardboard is thin and the so-called envelopes are to be constructed and cannot be used for mailing. Very disappointing item?
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Response from Petit-Fernand
Hello, I'm sorry that you are not entirely satisfied with our products. Thank you for your comment, I'll pass it on to the relevant department! Have a nice day? Luce C-MonEtiquette
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Malu
Rating: 4 out of 5
Lots of choice of colors, patterns and shapes!
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Céline
Rating: 4 out of 5
Choice, quality labels. Delivery times a little longer than advertised, but still correct.
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Lola
Rating: 4 out of 5
Overall, the products are nice and practical, although the only downside is that the iron-on labels come off after washing at 40 degrees. Delivery time always a little longer than expected.
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Sara
Rating: 4 out of 5
Aesthetically beautiful and functional labels. Wide range of products and choice
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Homelover
Rating: 3 out of 5
Ordered on 29th Aug and still not received my order after nearly 3 weeks. Emailed them and no reply at all. Update: Since this post, I have received a reply from the seller. Stickers arrived at the end of September. The quality was good. It was sent from France hence the long wait.
Response from Petit-Fernand
Thank you for your review.We are so sorry your requests have been left unanswered so far; we are currently dealing with a high level of request so it is always best to reach us by phone. The phone number is indicated on the contact page, on our website. It would have been good to leave either your email address or order number on this review so we could contact you directly. Jessica, Petit-Fernand
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Mat
Rating: 3 out of 5
3 stars because the site is nice in itself, but I made a mistake on a letter for the label of the schoolbag, they did nothing to help me... So yes, the mistake wasn't theirs, but a little gesture would have been nice. ???????
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Response from Petit-Fernand
Hello, I'm sorry your order was placed in error. As we make personalized objects and labels, we cannot take them back or modify an order once it has been received! Thank you for your understanding, Luce C-MonEtiquette
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Diarra christelle
Rating: 3 out of 5
I've been ordering from Cmonétiquette for several years, and this is the 1st time I've needed a fast delivery, paid for in addition to my delivery. It didn't arrive on time, worse, it took longer than a normal delivery, because I wasn't able to pick it up, and the next day, I paid more for nothing.I'm disappointed.
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Stefany Montilla
Rating: 4 out of 5
The product is great. It is the second q I order something and I like the material this time it was because of the delivery date. It took a long time. And they only said 3 days. But well. Thanks
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Cm
Rating: 3 out of 5
The delivery time is a bit long and the price is a bit too high.
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Response from Petit-Fernand
Hello, We are sorry that you think the prices we charge are too high. We regularly make special offers on our website. You have the option of subscribing to the newsletter for this. We are also sorry that the delivery time was too long, but unfortunately we have no control over the postal service. We wish you a nice day. The EsIstMeins team
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Lucie BERTAUD
Rating: 4 out of 5
Superb labels, it remains to be seen how they will hold up over time...
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laure
Rating: 3 out of 5
Very disappointed by the manufacturing time. It was noted 2 working days and the delivery took more than a week. However, I was very satisfied with the products.
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Response from Petit-Fernand
Hello, it's true that production and postal services have been slightly delayed since the start of the school year. Don't hesitate to contact us via our contact form if you need more information! We're here to help. Have a nice day? Luce C-MonEtiquette
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VIVIANE
Rating: 4 out of 5
Delivery OK although a little long. On the other hand, there is no trace of my orders on my customer area.
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Invité
Rating: 3 out of 5
The water bottle I ordered lets the water out. My son's bag was completely wet on the first day of school? Update: They will send me a new water bottle. The customer service is very good, they quickly solved the problem.
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Response from Petit-Fernand
Hello, I'm sorry that your gourd has such a defect. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Loreal
Rating: 3 out of 5
I take labels every year, so I'm always happy with them, they hold up well. I'm just disappointed with the Christmas stickers because they're expensive for what they are. And I didn't choose the right color for the text on the website. It looked good but in real life you can't see the name very well, which is a shame. As for the quality, nothing to say.
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Response from Petit-Fernand
Hello, thank you for your comment, I'll pass it on to our production department right away. If you have any further questions, please contact us via our contact form! Have a nice day? Luce C-MonEtiquette
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Elodie
Rating: 4 out of 5
Very practical and reasonably priced
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Anaïs Doré
Rating: 4 out of 5
super product. my daughter's bottle top broke, so I bought only the caps, which is great. Only downside is the minimum purchase of 9. While the cap is 8.
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Laurie Demanet
Rating: 4 out of 5
Fast production and delivery
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Dami
Rating: 3 out of 5
The stickers are in themselves, like writing and color quality, but they can not stick well on pens for that I have deducted a star. In addition to the package I had ordered 60x2 (for 2 children) mini stickers for pens but instead of minis larger ones arrived. Unfortunately, the delivery time is quite long (10 days) that did not suit me at all, for that I also deduct a star. it would be nice if it was visible before purchasing now I have complained about these defects and it also came immediately a feedback. They are sending me stickers again at their expense and I hope that they stick well this time. I also liked the fact that they stapled it together as a booklet and described how to use it. All the stickers are waterproof. I have often washed the lunch boxes and bottles in the dishwasher and am satisfied. As a gift, they included their own logo as a sticker and lots of other colorful stickers. My boy was delighted and immediately decorated his lunch box with them. I can't fault the price because everything is expensive at the moment. Thank you dear Esistmeins team
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Response from Petit-Fernand
Hello, thank you for shopping with us and for your valuable feedback. ? We are always here to help our customers in the best possible way! Regarding the delivery time, shipping with tracking by letter or parcel takes between 3 and 10 working days after shipment. All information about delivery methods can be found in the delivery section of our general terms and conditions. However, we are sorry that delivery takes a little longer. We are a French company and all products are shipped from France, so it always takes a little while for the delivery to reach the customer. We wish you a wonderful day. ? The EsIstMeins team
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Isaline
Rating: 4 out of 5
Beautiful labels, easy to apply. It was also very easy to personalize them on the site, the choice of images, calligraphy and colors being very nice. My only drawback is that the orange I chose isn't orange enough - it's a little too brown for my daughter, who loves that color. The personalized water bottle is also very nice, my daughter can easily open and close the cap. Delivery was fast, even though I placed my order just a few days before the start of the new school year.
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Sabrina Ould-rabah
Rating: 4 out of 5
Label quickly received very satisfied
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Micky A.
Rating: 3 out of 5
Lovely Stickers but doesn't stick well. Some of my daughters stickers are falling out already!
Response from Petit-Fernand
Hello, I am very sorry that you are having problems with our labels, they should not be falling out. I sent you an email to provide you with further assistance! We are here to help, Have a very nice day ? Luce Petit-Fernand
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Mela
Rating: 4 out of 5
Fast delivery and ordered the correct dimensions and quantity thanks to the good description and pictures ????
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Response from Petit-Fernand
Thank you very much for this great review. Have a nice day, ? Elise, EsIstMeins
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P.A.
Rating: 3 out of 5
When choosing the shipping method it did not indicate that express shipping was almost 10. You didn't see it until after you paid in full. So, it almost cost as much for shipping as it did for the stickers.
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Response from Petit-Fernand
Good morning, Shipping is free for labels. Therefore, express shipping is optional. The cost is 9,50 euros and you can see it in the purchase summary before finalizing your order. We sincerely regret that it was not very clear. However, we hope that everything is to your liking. Good day, Camille Petit-Fernand
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Yoanna
Rating: 4 out of 5
The labels are beautiful and shipping is fast.
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Daniela Ortiz Pol
Rating: 4 out of 5
They were very helpful in resolving a couple of days of issues.
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Response from Petit-Fernand
Good morning, Thank you for your message. It's a pleasure to help you ! Hello, Camille Petit-Fernand
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Jorge Rodriguez
Rating: 3 out of 5
So the standard delivery failed by 8 days more than stated. The after-shipment service worked well.
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. We hope that you still liked our products. Hello, Camille Petit-Fernand
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Stellou Lénine
Rating: 4 out of 5
Nice labels that met my expectations, but there was a problem with the delivery between the advertised time and the actual delivery date...
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Natacha N
Rating: 4 out of 5
The proposals are interesting and well explained, so you know what you're ordering in terms of labels.
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Marta
Rating: 4 out of 5
Great product and delivery on time
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Delmastro C.
Rating: 4 out of 5
The product is great I had already been able to verify with previous purchases, this time I would add that the service was also great.
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Ophélie Bannier
Rating: 3 out of 5
So the labels are perfect, no worries on the site, it's easy, but I asked for delivery in 24 hours and paid 950 for delivery in 24 hours, and I waited 4 days for delivery, so not very cool, but they did what was necessary very quickly. I'd still recommend them because the clothing labels are objects.... Good help for back-to-school
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced. I have just sent you an email before helping you! Have a nice day? Luce C-MonEtiquette
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