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M
Rating: 4 out of 5
Long delivery time...great product
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 923 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Very good product but very long delivery
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N
Rating: 4 out of 5
Order conforms to the request a little long to receive in Belgium but good...
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C
Rating: 4 out of 5
The labels stick very well on clothes, are beautiful and eye-catching and do not peel off in the washing machine.
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T
Rating: 4 out of 5
Ordered for my 2 children's first day of school, very satisfied.
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K
Rating: 4 out of 5
The labels on some items of clothing are coming loose.
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Response from Petit-Fernand
Hello Kerstin, we are sorry to hear this. This should not happen. We will get in touch with you to resolve this issue. MFG, Ana
S
Rating: 4 out of 5
Practical and durable. Recommended by relatives for kindergarten material
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S
Rating: 3 out of 5
Purchase with delivery in 24h included Saturday, but not respected. So in the end I had to do without. And a customer service that does not respond to messages.
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Response from Petit-Fernand
Hello, We are very sorry to hear that your order did not arrive in time. We have contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
S
Rating: 4 out of 5
Positive experience for the third time. Very good graphics, colors and quality. The themes are always the same but the service very good.
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J
Rating: 3 out of 5
The gourds are beautiful but not delivered in 5 working days as advertised on the site. Annoying when you don't have the gift for the big day. The package was opened but nothing was missing.
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Response from Petit-Fernand
Hello Jérôme, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery anomaly. We have also contacted you by e-mail. Have a nice day, Ophélie C-MonEtiquette
V
Rating: 4 out of 5
I've been ordering for 7/8 years and I'm always satisfied. Quality products for a fair price. Fast service. I had a small problem and customer service is very responsive. I appreciate this type of service.
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P
Rating: 4 out of 5
Easy to stick on cloths
T
Rating: 4 out of 5
Super great stickers for school and the personalized lunch box made eyes sparkle. Only the delivery time was really very long, almost too long therefore 4 stars
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Response from Petit-Fernand
Thank you very much for this great review. Delivery always takes a little while because we are a French company sending the products from France, so delivery may take longer than expected. However, we have no control over the postal service. We are very pleased that you like the stickers! Have a nice day, ? Elise, EsIstMeins
L
Rating: 3 out of 5
Nickel label, correct delivery time. However, the gourd we received was damaged. We reported it and no reply. Too bad, I wouldn't recommend it and wouldn't recommend it either.
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Response from Petit-Fernand
Hello Laureen, Thank you for your message. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
S
Rating: 4 out of 5
Everything was great, except that shipping took longer than previously stated. But the labels are great.
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Response from Petit-Fernand
Thank you very much for this great review. We are very pleased that you like the stickers! Delivery always takes a little while as we are a French company. The products are shipped from France, so delivery may take longer than expected. However, we have no control over the postal service. Have a nice day, ? Elise, EsIstMeins
C
Rating: 3 out of 5
I usually order my labels and this year the delivery times were longer than normal.
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Response from Petit-Fernand
Hello, We're sorry for the delay due to the busy postal service. However, we have contacted you by e-mail to discuss this incident with you. Have a nice day, Ophélie C-MonEtiquette
N
Rating: 3 out of 5
Hello I paid almost 9 euros for a 24h delivery. Ok there was the weekend between but it took more than 6 days to receive the order.
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Response from Petit-Fernand
Hello Nadine, Thank you for your feedback. We're very sorry about this incident and have taken the liberty of contacting you by e-mail in order to propose a compensatory solution. Have a nice day, Ophélie C-MonEtiquette
A
Rating: 4 out of 5
Hello, I have nothing to say about the labels! It's always great! My downside is the delivery Jopte for fast delivery (?9) but not really! Order placed on Sept. 1st and received on Sept. 6th.
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C
Rating: 3 out of 5
The products are great but the delivery time was too long.
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Response from Petit-Fernand
Hello Sophie, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery incident. We have contacted you by e-mail to suggest a solution. Very nice day, Ophélie
M
Rating: 3 out of 5
I am very satisfied with the products. The labels are beautiful and stick well. However, I am disappointed with the delivery. I paid an additional delivery fee (10) to be delivered in 24h and I received my order 4 days later...
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Response from Petit-Fernand
Hello Alexandre, We are sorry that Chronopost did not meet its delivery commitments. However, we have contacted you with a solution for this incident. Have a nice day, Ophélie C-MonEtiquette
H
Rating: 4 out of 5
Great experience!
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S
Rating: 4 out of 5
I'm taking off one star because I paid for 48-hour delivery and didn't receive it until the 5th day.
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K
Rating: 4 out of 5
Great for identifying your child's belongings at school
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K
Rating: 4 out of 5
Nice selection of stickers. I would order again. Shipping took a little longer ( 14 days )
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? However, we are pleased that you like the labels. Have a nice day, ? The EsIstMeins team
N
Rating: 3 out of 5
It is all very nice design ... the bad thing is that the second day that the child returned from school had the bottle cap broken ... the good thing is that even if you do not have the cap if you cover it well does not lose water! But I would have liked it to be more resistant
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Response from Petit-Fernand
Good morning, We are sorry to hear that your bottle cap broke so easily. We have contacted you to help you. Hello, Camille Petit-Fernand
M
Rating: 3 out of 5
Great product but delivery time was too long
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Response from Petit-Fernand
Hello, We're delighted to hear that you like your order. However, the back-to-school season has lengthened the postal service's delivery times, and we apologize for this incident. Have a nice day, Ophélie C-MonEtiquette
V
Rating: 4 out of 5
Pleasant interface, almost infinite customization, easily accessible information on the stickers. On the other hand, the express delivery I chose for my 2nd order didn't live up to its promise.
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M
Rating: 4 out of 5
Very nice contact in case of problems. Super stickers. Only minus: long shipping.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, it is great that you like our stickers. Have a nice day, ? The EsIstMeins team
J
Rating: 4 out of 5
Impeccable label, however I had a coupon code but I had to go and find it, it would be nice if it appeared when I finalized my order so that I could take advantage of it.
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I
Rating: 4 out of 5
Very fast at replying at queries and sorted a new order out very quickly.
V
Rating: 4 out of 5
The labels are solid and can easily withstand a few months of washing, but the last two deliveries have had problems, with the last envelope arriving open. I'm getting fed up
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M
Rating: 4 out of 5
As much for the quality as for the dispatch, the perfect timing remains the accessories, which are a little expensive.
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P
Rating: 4 out of 5
The labels are as cute as we expected and the checkbook where they come is great. The only downside is the time it has taken to arrive, I think it is not warned when ordering about the estimated delivery time and, being, at least in my case living in Madrid capital, > 2 weeks, it is important to know.
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L
Rating: 3 out of 5
Order process was easy and the children enjoyed choosing their designs. Delivery isn't the fastest but that was made clear when I ordered. The extra fun stickers are a nice touch but I would rather have paid less or got more name stickers for my money as they will be wasted - my children are 9 and 11. Frustratingly, a couple of the and stickers I stuck into clothes came off in the first wash and I found them stuck to other things. I've never had this problem with the brand I usually use. If any more come off, I will approach the company for a refund. I probably won't order from here again.
Response from Petit-Fernand
Hello Louisa, We thank you for your review and are really sorry to hear the quality of some of the labels was unsatisfactory! We have contacted you by email to apologise further and offer a solution. Jessica, Petit-Fernand
T
Rating: 4 out of 5
Adhesives for clothing are cute in design. Easy to use. Hold well. Shipping took a long time. Unfortunately arrived 4 days after school started.
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Response from Petit-Fernand
Thank you for your order and your review. We are really sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? We wish you a happy new school year ? The EsIstMeins team
N
Rating: 3 out of 5
The stickers are cute, but the delivery took far too long.
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Response from Petit-Fernand
Dear Nina, thank you very much for your review. We are sorry to hear that the delivery took longer than usual. Usually it is 2 - 6 days. Unfortunately, we could not influence the postal service for standard delivery. However, we do offer express delivery within 48 hours. LG, Ana
G
Rating: 3 out of 5
I ordered two different names and it was only put in a booklet, which I didn't like because I put the name stickers in the school bags, so I won't be ordering anything from here again.
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Response from Petit-Fernand
Hello Gabi, We are sorry if you are not satisfied with your order. However, we only send a separate booklet if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several booklets for reasons of paper consumption and staples (ecological responsibility). You only had 20 labels, so logically we send them together. Would you like us to send you the labels separately? Ana
K
Rating: 3 out of 5
The product is very nice, but I thought I was ordering from a German website as it ends in .de. The fact that the product came from France meant that it took too long for me. Despite ordering on time during the vacations, the product only arrived after a good 2 weeks and school had already started.
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Response from Petit-Fernand
Dear Karina, Thank you very much for your review. We apologize for the long delivery times. We are indeed French company and the delivery most of the time takes 2-6 days. Nevertheless, we hope you like our labels. Ana
C
Rating: 4 out of 5
my order didn't arrive for some reason and didn't take long for them to reply to me about this and sorted it out straight away recieved them today and they are look so good
C
Rating: 4 out of 5
Fast and good quality, the stickers lack a bit of quality.
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