The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The long shipping time was unsatisfactory. Otherwise I was satisfied.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we hope you enjoy our products. Have a nice day, ? Elise, EsIstMeins
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Invité
Rating: 4 out of 5
The website is great, the products are of very good quality. Unfortunately the order disappeared the first time it was sent but I reported it and was rewarded with service. Great site, great service. Gladly again!
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Response from Petit-Fernand
Thank you for your order and your review. We are always here to help our customers in the best possible way! We are very pleased that you like our products. ? Have a nice day, Elise, EsIstMeins
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M.
Rating: 3 out of 5
I really liked the product itself when it finally arrived. The name stickers are well made and they were labeled correctly. However, the delivery took over 3 weeks - but as mentioned the product is really great!
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. However, we are pleased that you like our products. Have a nice day, ? The EsIstMeins Team
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Invité
Rating: 4 out of 5
Stickers very well. But yes, the order took quite a few days to arrive.
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customer
Rating: 3 out of 5
Lovely website & great products. They come from France & mine got stuck at customs so took 2 weeks to arrive. Customer service is all in French & didn't respond when I requested a tracking / replacement.
Response from Petit-Fernand
Hello Sarah, Thank you for your review! Your order was shipped as a standard letterbox delivery, so it shouldn't have gotten stuck at customs. We do apologise for not having answered your request on time and for the automated reply in French! I have forwarded your comments to our management team so we can improve in the future. Kind regards, Jessica, Petit-Fernand.
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Maëlis
Rating: 3 out of 5
The labels are of good quality. On the other hand, I had paid 9.50 for delivery and when it came to shipping I saw that my order had been sent by green letter. The site sent it back to me and fortunately because in the green letter I had neither the snack box I ordered nor the fabric bag! As a result, I received my complete order 1 week after the date initially announced.
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Response from Petit-Fernand
Hello Maelis, we are very sorry to read your review. We have just sent you an email in order to help you, and to find out if everything has been delivered. Please come back to us as soon as possible :) See you soon, Sandra C-MonEtiquette
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Paula
Rating: 4 out of 5
Although the first order never arrived. They immediately sent me another one free of charge.
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Sandra K.
Rating: 3 out of 5
Great stickers, but a delivery time of almost a month and two phone calls afterwards because the first shipment was probably lost and the second was sent out late.
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Response from Petit-Fernand
Thank you for your review. We are sorry that you had a bad experience with the delivery time. However, we are very pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
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claudia
Rating: 3 out of 5
The labels are visually very pretty and colorful. I have purchased them before and have been happy with them. I don't know what changed this time, maybe the type of adhesive used was changed, but either way all the labels did not adhere well to the surfaces I applied them to. I used them to label markers and pencils, and the edges all lifted up and did not stick to the surface even though I applied some pressure (the next day they were peeled off again) so much so that I finally secured them with clear tape.
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Response from Petit-Fernand
Good morning, we are sorry to hear that our products do not meet your expectations. You probably received a difttous batch, we have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Y. B.
Rating: 3 out of 5
Shipping 1 week. Far too long for stickers.
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Response from Petit-Fernand
Hello, Thank you for your review You have chosen standard delivery for your order, which takes up to 10 days, as advertised on our website. However, we also offer express delivery. Our products are shipped from France, so it takes a little longer than a week. We hope you like the stickers. Have a nice day, Elise, EsIstMeins
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Rowanne P.
Rating: 4 out of 5
Great product, lovely booklet that it comes in with explanations. Took a long time to arrive, longer than expected.
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Stephanie M.
Rating: 4 out of 5
Took a bit time to be delivered but product is great
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N G.
Rating: 3 out of 5
The adhesive labels no longer hold properly. Wash once and the label can be found in the washing machine again.
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Response from Petit-Fernand
Thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMein
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Janao
Rating: 3 out of 5
It was not immediately obvious to me that the order was coming from France. That's why shipping took a few days. Unfortunately, all the rectangular stickers at the top (1st row) in the sticker booklet sent to me, which is very nicely made, could not be removed properly, so some of them were ruined. Nevertheless, beautiful print quality, great design and some children's stickers were included free of charge.
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Response from Petit-Fernand
Thank you for your order and your review. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Mandy J.
Rating: 4 out of 5
Have used these labels for a few years now and love the convenience and longevity of them. Would have given 5 stars but for some reason the stickers for stationary etc aren't sticking so well to some items as they used to ??
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Mrs D.
Rating: 3 out of 5
Iron label came off after first wash
Response from Petit-Fernand
Hello Sabrina, We are very sorry to hear that the iron-on labels came off after the first wash! We have now contacted by email to find a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
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Mama
Rating: 3 out of 5
Everything went great, the goods arrived very quickly. Unfortunately, the stickers don't stick well to the pens and school utensils.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Anna S.
Rating: 3 out of 5
The stickers adhere very poorly or not at all to colored pencils. That is a great pity. I had expected much more here. We are very happy with the stickers on clothing and shoes.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Kerri
Rating: 4 out of 5
After a long wait for the stickers they arrived with two other children's names in and not the amount I ordered. They did resend the news ones out really quick and I was happy with the overall product once it was corrected.
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Marion
Rating: 4 out of 5
Fast delivery and easy-to-use labels
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Invité
Rating: 4 out of 5
I had a delivery problem. After contacting customer service, which is very responsive by the way, I was offered the option of returning my order or a refund. I preferred to send the order again because I absolutely wanted the labels and frankly, in less than 1 week I received my labels.
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Aurelie
Rating: 4 out of 5
Good experience. Nice label
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Invité
Rating: 4 out of 5
On-time delivery and packaging suitable for the type of contents.
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Perrine
Rating: 3 out of 5
A loyal customer, I'm a little disappointed this time with my order. The mini school supply labels are already coming off the pens (after 2 days of school). The "attached writing" font makes the labels look very small. Too bad
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Response from Petit-Fernand
Hello Perrine, We're sorry to hear that you've had a problem with your order. We have contacted you to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Mme D
Rating: 4 out of 5
Beautifully made labels. As ordered. Perhaps a slightly wider range of backgrounds and images for certain categories would be great. Otherwise a good product that I recommend.
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Anais B.
Rating: 4 out of 5
Received on time. Very nice labels
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Invité
Rating: 3 out of 5
On the crèche's label pack, not all the iron-on labels held... They went off after the first use or the first wash - a bit disappointed as I had to reinvest in a new system
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your iron-on labels. I'll be in touch to discuss how I can help! Have a nice day? Luce C-MonEtiquette
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Amélie Darodes
Rating: 4 out of 5
The labels were delivered promptly and conformed to my order. Happy with the result.
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Nayfey julie
Rating: 3 out of 5
The time between order3 and receipt was far too long, I think almost 3 weeks.
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Response from Petit-Fernand
Hello. We're sorry that your order arrived late, as the postal service was slightly delayed during the summer months. Please do not hesitate to contact us if your order takes too long to arrive! We'll be happy to help. Luce C-MonEtiquette
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Yasmine
Rating: 4 out of 5
Satisfied with my purchase. The thermo-heating labels hold after the 1st wash, to be seen over time.
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Elodie gourhand
Rating: 4 out of 5
Purchase of clothing labels, object and gourd. Very good product, one star less for the price which I find high. Loyal customer for several years.
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Jub
Rating: 3 out of 5
The print is sometimes not opposite the label backing, and the small design associated with the name is cropped on some labels... And the colors aren't always completely faithful, so visibility can be a little limited at times. All in all, nice and satisfactory labels.
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Response from Petit-Fernand
Hello, I'm sorry your labels arrived with such defects. I've just e-mailed you to discuss the matter with you. Have a nice day? Luce C-MonEtiquette
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Sandrine
Rating: 4 out of 5
Superb labels, pretty and of good quality. Delivery was just a bit long, with no real follow-up possible.
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Invité
Rating: 4 out of 5
Good products and received quickly as usual
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Corentin Moreau
Rating: 4 out of 5
I am more than delighted with the labels I ordered for my daughters. They love them. On the other hand, I was a little disappointed with the delivery because I had ordered in 24h which didn't arrive. But the service quickly replied that they were reprinting them and so I finally received them.
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Fernanda Espinosa Ilabaca
Rating: 4 out of 5
It is a normal service. It meets the deadlines and the result is of quality. I imagined the labels to be larger.
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Invité
Rating: 4 out of 5
I'm really very happy, it's been 3 years now that I've ordered labels for the school, this year we've added the nursery for the new kid in the family and I'm really very satisfied. This year we had an error in our order I immediately called the sav who have sent us immediately our good labels in the week we received them really great speed. I highly recommend
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Invité
Rating: 4 out of 5
Nothing to say! Maybe I'll give some advice on labeling depending on the supplies!
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Invité
Rating: 4 out of 5
After sticking the labels on my child's markers, I realized the next day that they were all peeling off without exception. I had to put extra tape on the labels. No problem for the pencils. Customer service was very responsive and listened carefully to solve my problem by sending a replacement product.
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Response from Petit-Fernand
Hello. I'm sorry you're having trouble with your labels. It is quite abnormal for them to come unstuck. I'll contact you to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
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Estefania
Rating: 4 out of 5
I would have liked the package to arrive sooner, the lead times are slow compared to today's lead times on other platforms or companies. Otherwise great
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