Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 898 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 3 and 4 stars

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C
Catherine C.
Rating: 4 out of 5
following a purchase from 19/07/2025
I received the open ink so it disappoints me a bit. The ink tends to fade when washed (is it related?)
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Francesca M.
Rating: 4 out of 5
following a purchase from 25/08/2025
Almost complete satisfaction except for the endless delivery times
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Alexandra D.
Rating: 3 out of 5
following a purchase from 02/09/2025
The format has changed and it does not stick at all on my son's school items. First year I am disappointed
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Response from Petit-Fernand
Hello Alexandra,

Thank you for taking the time to share your opinion. We are sorry to hear that the new format does not meet your son's needs. Your feedback is valuable, and we will make sure to review it to improve our products.

I confirm the reshipment of the entire order.

See you soon,
Sandra C-MonEtiquette
L
Laura R.
Rating: 3 out of 5
following a purchase from 25/08/2025
The stickers are hard to remove. Especially for children. Additionally, I find the whole booklet and the extra stickers unnecessary.
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Response from Petit-Fernand
Good day, Laura,
I ask you to contact our customer service and attach photos of the labels so that a solution can be offered to you. The additional labels are goodies. I wish you a nice day.
Best regards
Customer Service EsIstMeins
M
Marsano F.
Rating: 4 out of 5
following a purchase from 25/08/2025
I was unfortunate because the order did not arrive on time but with a 3-week delay and the labels were a bit bent because the envelope got wet. However, they refunded me immediately as soon as I contacted them via email to notify them of the delay and my son had already started school. Mistakes can happen but they behaved very correctly. Thank you! I will definitely order other things.
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Response from Petit-Fernand
Dear Francesca,

Thank you for sharing your experience with us. We sincerely apologize for the delay in delivery and for the damaged labels. We are glad to know that our customer service resolved the situation satisfactorily. We look forward to your future orders and will do our best to ensure you impeccable service.

Best regards,
Giulia from Petit-Fernand
D
De Angelis F.
Rating: 4 out of 5
following a purchase from 24/08/2025
Good product arrived on time
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Cesaro J.
Rating: 3 out of 5
following a purchase from 24/08/2025
Difficult to detach, especially the small ones. However, very beautiful and of quality
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Response from Petit-Fernand
Dear Jessica,

Thank you for your feedback and for appreciating the quality of our products. We apologize for the difficulties encountered in detaching the smaller labels; we will take your suggestion into account to improve further. We are always available for any further needs.

Best regards,
Giulia from Petit-Fernand
L
Lady C.
Rating: 3 out of 5
following a purchase from 03/09/2025
Disappointed with the water bottle because the tone-on-tone first name is not visible, I would have preferred a verification service to advise or alert us like the one that exists on some personalization sites.
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Response from Petit-Fernand
Hello Lady Cha,

Thank you for taking the time to contact us.
I am surprised, as it is the font you selected during your order.
I just sent you an email so we can discuss this.

Have a very nice day,
Sandra
M
M. Dolors C.
Rating: 4 out of 5
following a purchase from 23/08/2025
Good quality-price relationship. P.S.: This year I missed the self-adhesive labels for clothing. Measurements 2 x 2cm, 2 lines
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Lucie B.
Rating: 4 out of 5
following a purchase from 03/09/2025
I was missing the sulfur paper, yet it was indicated as provided.
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Response from Petit-Fernand
Hello Lucie,

Thank you very much for your feedback and for your rating of 4/5. We are sorry to learn that there was a mistake regarding the parchment paper. Your comment is valuable and we will make sure to correct this. Please feel free to contact us if you have any other questions or suggestions.

Best regards,
Loriane C-Monetiquette
C
Cernov T.
Rating: 4 out of 5
following a purchase from 24/08/2025
Happy with the product!
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Beatrice B.
Rating: 4 out of 5
following a purchase from 03/09/2025
The labels are good, however the sulfur paper was missing. Too bad for a first order.
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Magali S.
Rating: 4 out of 5
following a purchase from 01/09/2025
The order arrived very quickly. The labels are of good quality and hold up very well over time. A bit disappointed with this order, I ordered red labels and unfortunately they are more orange than red.
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Anne-Christin B.
Rating: 4 out of 5
following a purchase from 24/08/2025
I have been using you for several years and have always been very satisfied. But the new labels are no longer as fine and delicate in the writing.
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Response from Petit-Fernand
Good day, Anne-Christin,
thank you very much for your review, which we are happy to acknowledge. Please do not hesitate to send us photos to illustrate your impressions.
We wish you a nice day,
Customer Service EsIstMeins
É
Élise F.
Rating: 4 out of 5
following a purchase from 01/09/2025
Great
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Louise E.
Rating: 4 out of 5
following a purchase from 24/08/2025
Good items but a bit expensive for what they are.
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Brigitte P.
Rating: 4 out of 5
following a purchase from 03/09/2025
Great labels except that in low temperature washing they come off
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Mazza A.
Rating: 4 out of 5
following a purchase from 24/08/2025
Satisfied, cute.
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Ernestina C.
Rating: 3 out of 5
following a purchase from 24/08/2025
Unfortunately the labels don't stick like they should.
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
M
Maffezzoni P.
Rating: 4 out of 5
following a purchase from 23/08/2025
The purchased products are as always excellent, smart, very easy to use and fun. The home delivery was expensive, in previous years it was free with a minimum purchase.
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Danielle M.
Rating: 4 out of 5
following a purchase from 02/09/2025
A bit disappointed upon receipt as the envelope was very damaged and the notebook too, but customer service reacted very quickly to my complaint by sending me the products again, so ultimately very satisfied with the follow-up!
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Response from Petit-Fernand
Hello Danielle,

Thank you for your feedback and we are pleased to hear that our after-sales service was able to respond quickly to your concerns. We take note of your comments regarding the condition of the envelope and the products upon their arrival, and we will ensure to improve this experience in the future. Please do not hesitate to contact customer service if you encounter another problem.
We look forward to serving you again!

Best regards,
Loriane from C-MonEtiquette

Best regards,
Loriane C-MonEtiquette
K
Kadiatou W.
Rating: 4 out of 5
following a purchase from 31/08/2025
Very practical for children to find their clothing, holds up in the wash.
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Ana Bela G.
Rating: 4 out of 5
following a purchase from 02/09/2025
The labels are very nice, my son is delighted
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Cecilia B.
Rating: 4 out of 5
following a purchase from 01/09/2025
Super fast, but limited in terms of choice. My 7-year-old son has a hard time choosing between logos that are more for younger kids (other than sports).
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Amandine B.
Rating: 4 out of 5
following a purchase from 02/09/2025
They are nice but I expected them to be smaller. The ink is not very clear but it's okay
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Response from Petit-Fernand
Hello Amandine,

Thank you for your feedback, we are sorry to hear that the anchor is not working very well.
You can still contact our customer service if you encounter a problem again.

Loriane c-MonEtiquette
L
Lucile B.
Rating: 4 out of 5
following a purchase from 31/08/2025
The labels are a bit small but of good quality. The notebook format is very practical!
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Response from Petit-Fernand
Hello Lucile,

Thank you for your positive feedback, we are delighted to see that everything went well.
Do not hesitate to contact our customer service if you encounter a problem.

Looking forward to seeing you again.

Best regards,
Loriane C-MonEtiquette
F
FLORENCE G.
Rating: 4 out of 5
following a purchase from 02/09/2025
Very good! Matches the description!
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Response from Petit-Fernand
Dear Florence,

We sincerely thank you for your positive review and for taking the time to share your experience on our C-Monetiquette site. We are delighted to learn that our products met your expectations and matched the description. Your satisfaction is our priority, and we hope to see you again soon for new discoveries.

Best regards,
Loriane from C-Monetiquette
A
Ana M.
Rating: 4 out of 5
following a purchase from 11/08/2025
Correct.
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Yolène B.
Rating: 4 out of 5
following a purchase from 01/09/2025
meets my expectations and final visual as on the site during the design so very good
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Response from Petit-Fernand
Hello Yolène,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted to hear that our site and the final visual met your expectations. Your satisfaction is our priority. Please feel free to reach out to us for your future projects!

Best regards,
Loriane C-Monetiquette
G
Giglio A.
Rating: 4 out of 5
following a purchase from 19/08/2025
For now beautiful, let's hope they last
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Stefanie S.
Rating: 4 out of 5
following a purchase from 10/08/2025
I find the stickers overall very good. So far, I have ordered 4 times and always 100 pieces. I am very satisfied with the quality, and the selection of colors, designs, and fonts is very versatile. Development and progress are always important, but I find the new formats/sizes not as practical as before. There were always small rectangular stickers that were perfect. Best regards.
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Response from Petit-Fernand
Good day, Renate,
thank you very much for your note. However, I am surprised as the label formats have not been changed. Please do not hesitate to contact us via our contact form with photos so that we can learn more details.
Thank you very much and have a nice day,
Customer Service EsIstMeins
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 01/09/2025
Superb receipt quickly and in accordance with the description
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Katja B.
Rating: 3 out of 5
following a purchase from 22/08/2025
I have bought the labels for crayons before, but this time I am having difficulty getting them to stick.
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Response from Petit-Fernand
Dear Katja,
thank you for your feedback. We are sorry to learn that you have encountered difficulties with the mini labels for crayons. We would be happy to assist you further to find a solution to this problem.

Giulia Petit-Fernand
J
justine B.
Rating: 4 out of 5
following a purchase from 01/09/2025
Responsive after-sales service, very good communication addressed the problem but the problem was resolved very quickly I'm waiting for my new order Thank you
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nell V.
Rating: 3 out of 5
following a purchase from 01/09/2025
You really have to press super hard and hold for more than 10 seconds for the heat transfer to stick well
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Response from Petit-Fernand
Hello Nell,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties with our heat transfers. Your feedback is valuable and we will take it into account to improve our products. Please feel free to contact us directly if you need advice on their application.


Sandra from C-MonEtiquette
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Alessio F.
Rating: 4 out of 5
following a purchase from 22/08/2025
Great product
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Aurélie R.
Rating: 4 out of 5
following a purchase from 31/08/2025
Fast shipping. Great selection of designs. Perfect
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Marie C.
Rating: 4 out of 5
following a purchase from 29/08/2025
Very nice result
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Marie-Laure R.
Rating: 4 out of 5
following a purchase from 30/08/2025
A clear site, there is a choice. Good experience
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Pascale D.
Rating: 4 out of 5
following a purchase from 30/08/2025
Great
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