Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 3 and 4 stars

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isabelle
Rating: 4 out of 5
Order of labels to stick on clothes, labels conform, it's not my first order. The only downside is the delivery time, the post office is no longer fast enough...
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Sergio
Rating: 4 out of 5
It was easy to compose the labels, useful the simulation showing the finished appearance of the composition. On-time delivery and appreciated the complimentary stickers. I used the "object-school" labels, and it would be nice if new designs were included. Also, on the page for selecting animals, there are no drawings of the ones received as gifts, which are very nice, but I cannot reorder them.
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Saskia
Rating: 4 out of 5
This time I only give it 4 stars because the adhesive labels are difficult to remove from the booklet and the edges have already come loose after 1 wash. Some of the corners were bent a little when peeling them off and the last piece was slightly torn. This was not the case with my last order.
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Response from Petit-Fernand
Hello Saskia, thank you for your review. I would like to let you know that the labels should not come off the garment if the instructions have been followed correctly. Please let me know more details by replying to our email. We would like to identify the problem and find a suitable solution for you.
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Laeti
Rating: 4 out of 5
Always fast shipping
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CIVIER CELINE
Rating: 3 out of 5
I was delighted to receive the labels but bad luck, they didn't adhere well to my son's socks. Otherwise for the rest of the clothes no problem.
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Response from Petit-Fernand
Hi Céline, We'll be in touch by phone later today to help you with the labels :) Have a nice day, Sandra - C-MonEtiquette
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Invité
Rating: 3 out of 5
Aesthetically very beautiful thermoadhesive labels, but unfortunately not durable after the first wash some came off.
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Response from Petit-Fernand
Good morning Emanuela, I am sorry you have encountered anomalies with our labels. They should not come off. I have sent you an email so that I can propose a satisfactory solution. I wish you a good day. Margherita
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Sophie
Rating: 4 out of 5
As a customer for several years, I regularly buy iron-on labels for clothes and self-adhesive labels for objects. The products are perfectly in line with what is offered on the site (colors, patterns, fonts). The designs don't change often, but are varied enough to satisfy everyone. The quality of the labels is variable. Some series come unstuck after a single wash, while others are still clearly visible from one year to the next. Satisfied overall, I remain loyal to this brand.
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anne
Rating: 4 out of 5
Iron-on labels for clothing. Good quality. Fast delivery
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NICOLAS LEMOINE
Rating: 3 out of 5
I couldn't use the 10% discount code you sent me after my first purchase.
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Response from Petit-Fernand
Hi Nicolas, We've sent you an email about this :) Have a nice day, Sandra - Cmonetiquette
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Elbereth869
Rating: 4 out of 5
Lovely stickers, work great on clothes and school items! The design is beautiful and they are extremely easy to apply! Delivery time was a bit too long then expected - but still on time, and all due to Royal Mail strikes. Some of the stickers have peeled off at the tumble dryer, but this has been an exception instead of the norm - they usually stick on very well! I'll be buying more :-)
Response from Petit-Fernand
Thank you for this detailed feedback! We are glad to know that you like all about our labels. We also would like to mention that the labels should not peel off at all. We are offering you to resend the labels on our cost, please see more details over the email.
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cliente
Rating: 3 out of 5
Very good quality and quantity. Good glue. Beautiful design. Too bad I ordered for two brothers and they came mixed and messed up.
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Response from Petit-Fernand
We have just sent you an email to help you :) Hello, Sandra - Petit Fernand
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Perrine ROUSSELET
Rating: 4 out of 5
Quality: top quality and designs that appeal to children. Only small remark, for the camp pack, it would be more useful to have more labels for the linen rather than for the objects. (especially if you want to label socks! )
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Response from Petit-Fernand
Thanks for your suggestion Perrine :) Sandra - Cmonetiquette
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LEFRANC ELODIE
Rating: 3 out of 5
The experience is super I recommend you are adorable
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Response from Petit-Fernand
Hello Elodie, We are surprised by your message, as we contacted you on 8/02 regarding your order. I have just left you a message in order to help you as soon as possible :) A very nice day to you and many thanks for your trust. Sandra - Cmonetiquette
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Gertrud D.
Rating: 4 out of 5
The selection and prices are great. I was a bit impatient with the shipping, but the customer service was great. Direct, fast and friendly. Thank you very much!
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Response from Petit-Fernand
Hello Gertrud. Thank you very much for your review! We are pleased to know that you like our products! We also offer express delivery within 48 hours if standard delivery takes a little too long for you.
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Martina
Rating: 4 out of 5
Always original and good quality labels, although I have noticed that the thermoadhesive ones for clothes have changed from the past and I find that the material from before sticks more easily than now. All in all, however, I recommend them!
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BA
Rating: 4 out of 5
The stickers are great and can withstand the washing machine, dryer and dishwasher. I am very satisfied. Only the delivery time is worth a point. You should know that the package comes from France. I waited about two weeks.
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Response from Petit-Fernand
Thank you so much for taking the time to write this review! We are pleased to hear that you like our labels and we apologize for the long delivery time!!!
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Nuria Cullell Roca
Rating: 3 out of 5
I like the product very much, but the delivery times are not very much in line with what the website says.
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Response from Petit-Fernand
Hi Nuria, We apologize for the delay of the post office. In general it usually goes quite fast, but yours has unfortunately been delayed. Have a nice day, Sandra - Petit Fernand
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Betty MENTRE
Rating: 4 out of 5
Excellent products... the box and the insulated gourd are of very good quality... The only drawback is that it's a little difficult for a 3-year-old to open the bottle... but otherwise I'm delighted ????
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Simmone B.
Rating: 4 out of 5
Never received my order sadly :( customer service super quick in getting in touch and now sending more, looks like issue with postal service which is frustrating.
Response from Petit-Fernand
Hi Simmone. Thank you for letting us know. We are sorry to hear that the labels didn't arrive. Usually the delivery takes 2-6 working days. We assume that the letter got lost in the transit by the Royal Mail. Could you please check your emails and confirm us which option do you prefer in order to resolve this problem. Kind regards, Ana from Petit-Fernand
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manu
Rating: 3 out of 5
the order was easy, the name tags were as pictured, unfortunately there was no exact description of how to use them, how hot the iron has to be, I first googled, the shipping took 10 days, in a normal letter, I thought that was long.the mail came from France, I didn't know that either.The phone number I gave when I registered was on the outside of the envelope, so much for the fact that they promise to handle the data with care, anyone in the post could read it, I didn't think that was great, I didn't register in the phone book.....ich was on their site because of the instructions, only they don't say how hot the iron should be, each iron has several levels, I then took the highest, only with 8 seconds as described it was not enough, I pressed the iron with pressure on the supplied paper for 30 seconds, whether it survives the laundry I don't know yet, I have given the things to the nursing home ...I'll see if they tell me anything.
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Response from Petit-Fernand
Hello Manu. Thank you for the review. We appreciate any feedback so that we can improve. The phone number was indeed printed on the package and was mainly used by the post office. We have forwarded your suggestion to the management to review this information and from now on it will be removed. The instructions for using the labels are printed on the brochure you received, and you will also find all the information on the website with the video just below the various labels. Standard shipping usually takes 2-6 working days, depending on the postal service provider. Please let us know via email if you have any suggestions on where to place the information or anything else!!! We apologize for any inconvenience!!!
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Emilie
Rating: 4 out of 5
Bland colors, the proposed text was written in white, well contrasted on the site in preview, the printing is disappointing. The text is almost illegible, but the size of the labels and the stickiness is satisfactory. UPDATE post Customer service contacted me afterwards and refunded my order. I'm very happy with the customer service feedback.
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Response from Petit-Fernand
Hello Emilie, I'm sorry to read your message about our graphics. A message has been sent to you so that we can discuss it together and find a satisfactory solution for you. Have a nice day, Sandra - Cmonetiquette
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Nicola E.
Rating: 4 out of 5
Great quality product, perfect for labeling school drink containers, packed lunch boxes, and clothes, just takes over a week to get to you so order in advance.
Response from Petit-Fernand
Thank you for this feedback, Nicola. We are glad to hear that you like our products. And the delivery indeed could take between 2-8 working days!
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Claudia Biedermann
Rating: 4 out of 5
Order labels to stick directly onto garments. Very efficient. But the price is still high.
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Yessi G
Rating: 4 out of 5
It's the second time I order, very good, only this time I ordered two different names (one to give as a gift) and they came in the same block.
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Response from Petit-Fernand
Good morning Yessi, indeed, we send everything together for ecological reasons, and to facilitate the organization. We understand that if it is for a gift, you would have preferred to receive them separately. Have a nice day, Sandra - Petit Fernand
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Jennifer Rodriguez
Rating: 3 out of 5
the stickers are fine, they work, but the shipping was disastrous, arrived late, and got wet in the mailbox, ... the good thing is that it shows that they will hold up well. but it's a shame because the design and utility were good, I do not know if I will buy again.
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Response from Petit-Fernand
Good morning Jennifer, we just left you a voicemail :) Have a nice day, Sandra - Petit Fernand
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Sarah
Rating: 3 out of 5
Delivery arrived just before my son left for his discovery class I sent an e-mail and got a standard reply reminding me of the delivery times I have always been satisfied except this time.
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Response from Petit-Fernand
Dear Sarah, We're sorry about the delay in delivery with La Poste. I've just left you a voice message :) Very nice day to you, and thank you for your confidence. Sandra - Cmonetiquette
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SL
Rating: 3 out of 5
very long delivery time and a couple of labels are already peeling off on the second/third wash
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Response from Petit-Fernand
Good morning Stefania, I am sorry you found the delivery time too long. It is abnormal for the labels to come off, I have sent you an email to propose a satisfactory solution. I wish you a beautiful day. Margherita
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Invité
Rating: 4 out of 5
Great stickers, delivery time slightly longer than stated
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Response from Petit-Fernand
Thank you for your review. I am sorry if the delivery took a little longer. Normally they take 2-6 working days.
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Kenryozo
Rating: 4 out of 5
Fast delivery. Labels a bit big but we finally managed to place them on the clothes.
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Kunde
Rating: 3 out of 5
Unfortunately, they don't last in the dishwasher.
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Response from Petit-Fernand
Thank you for choosing Esistmeins. We are sorry that the labels are starting to peel off. Please read our email for details on how to resolve this issue. MFG, Ana from Esistmeins.
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Ganime
Rating: 4 out of 5
The stickers look good and stick well, the only thing is that they could be a little bigger because the logo is not easy to recognize.
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Response from Petit-Fernand
Hello Ganime. Thank you for your review! We are pleased that you liked our products. You ordered the labels that can only be applied over the care label, that's why they are small . If you would like to have a larger illustration and the label, we offer iron-on labels :)
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Gabi
Rating: 4 out of 5
Fast delivery, beautiful and practical labels. Hold very well!!!
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Barbara
Rating: 4 out of 5
I usually receive the order quickly and this took a long time. Impeccable quality as always.
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Virginie S.
Rating: 4 out of 5
Very cute labels and still hold up after repeated washing.
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Khadija HNINI
Rating: 4 out of 5
Very nice label, too bad it doesn't have the stickers with different shapes on the last page like before.
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Carole
Rating: 4 out of 5
Fantastic product, really easy to use and has great longevity despite a high volume of laundry! Delivery could have been faster though.
Response from Petit-Fernand
Hi Carole, thank you very much for your feedback. We are glad to hear that the labels are holding up well and that you like our products. We also work with local delivery services and rely on them. Delivery usually varies between 2 and 6 working days.
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Belén
Rating: 4 out of 5
Good product, lots of models to choose from, easy to use. I did not receive my shipment, I claimed it and they sent me another one right away. Good customer service.
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Response from Petit-Fernand
Thank you Belen :) Have a nice day, Sandra - Petit Fernand
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Tiphaine
Rating: 4 out of 5
Good quality labels. Delivery time longer than expected. New designs would be a plus!
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Response from Petit-Fernand
Thanks for your feedback Tiphaine . Our superb team of graphic designers are working on new illustrations :) Very nice day, Sandra - CmonEtiquette
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Yana T.
Rating: 3 out of 5
Great service overall, however stickers do not stick that great for that long. Also, sometimes is tricky to find some features on the website. For example, I wanted single line Max but couldn't fine the option for single line, so I got an empty space and my son's three-letters-name, not that great
Response from Petit-Fernand
Hi Yana, thank you for your review. We are sorry to hear that the labels started to peel off. This should not happen and we would like to find out more over the email. We always available to answer your questions in a case you can not find some products or require more information on our products. Kind regards, Ana
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Invité
Rating: 4 out of 5
Very pretty labels that wash off well
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