The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I put only 3 stars because I did not receive the 3 of sharing sponsorship which are always waiting. I placed 2 orders in January and was not able to take advantage of the 3. We exchanged phone calls and emails. And the problem is still not solved
Translated reviews
Response from Petit-Fernand
Hello, I'm surprised to read your message, because the 3 sponsorship euros are automatically transferred to your customer account. To use them, just enter "3" at checkout. Have a nice day, Sandra - Cmonetiquette
M
Mylene
Rating: 3 out of 5
Good product, I recommend it. On the other hand, paying for fast shipping to receive it more than a week later is average.
Translated reviews
Response from Petit-Fernand
Hello Mylene, thank you for your confidence :) On the other hand, I'm sorry but on your order, you've selected free standard shipping with the post office. If you have two orders in progress, including one with chronopost, we invite you to contact us by phone to better understand and help you. Good day, Sandra - CmonEtiquette
I
Invité
Rating: 3 out of 5
Adhesive labels for clothes are resistant to washing,unfortunately,on the other hand,with the thermoadhesive ones I did not find very good because they almost all came off after the first or second wash.I recommend using them on light cotton to make them last a little longer.
Translated reviews
Response from Petit-Fernand
Good morning Chiara, I am sorry you have encountered problems with our labels. It is abnormal for them to come off if the instructions were followed correctly. I have sent you an email so that we can bring you a satisfactory solution. Have a good day. Margaret
I
Invité
Rating: 4 out of 5
Awesome labels!!! Too bad about the delay in delivery.
Translated reviews
J
Jenifer
Rating: 3 out of 5
Some iron-on labels don't really hold, I have to go over them several times. And the labels could have been a bit smaller.
Translated reviews
Response from Petit-Fernand
Hello Jenifer! That can't be :( I'll send you a private message right away so that we can find a solution.
T
tiana CLUZEAUD
Rating: 4 out of 5
I've been ordering this product for several years now and I'm very satisfied with it for my children's clothes. Adapted, easy to use, fast delivery, I am delighted and thank you to the team.
Translated reviews
Response from Petit-Fernand
Hello Tiana , We are delighted to read your message, and we sincerely thank you for your loyalty. We hope to get 5 stars next time ;) Sandra - CmonEtiquette
S
Sophie
Rating: 4 out of 5
Good, fast
Translated reviews
E
Elodie
Rating: 4 out of 5
Nice, practical labels. However, no free tracking. 2 weeks to arrive.
Translated reviews
C
Christelle
Rating: 4 out of 5
Good finish and quality labels. Holds well on both clothing and objects. I recommend
Translated reviews
I
Invité
Rating: 4 out of 5
Nice labels, fast delivery, but the stickers come off after a few washes (at 30 degrees).
Translated reviews
V
Virginie BENOIST
Rating: 4 out of 5
As ordered Too bad the labels are a little too long
Translated reviews
N
Nathalie
Rating: 4 out of 5
Good value for money
Translated reviews
P
Poli
Rating: 4 out of 5
It was a first, we will renew the order if necessary. Very satisfied
Translated reviews
C
Catherine Boutin
Rating: 4 out of 5
Just as I ordered and fast!
Translated reviews
I
Invité
Rating: 3 out of 5
Unfortunately, the first stickers have already fallen off during the 1st wash at 30 degrees !!!
Translated reviews
Response from Petit-Fernand
Good morning, we have just replied to your email and will resend the labels in the next 48 hours.
S
Sebastian
Rating: 3 out of 5
Unfortunately, the shipping costs are very high, so a lunch box actually costs 28.00. The first tin lasted almost 3 years.
Translated reviews
Response from Petit-Fernand
Hello Sebastian, thank you for your review! We are doing our best to reduce shipping costs.
A
Anne
Rating: 3 out of 5
Unfortunately I have to give a bad rating. I have never waited so long for an order. I have already written 2 emails. Where each time only a prefabricated automatic reply mail comes. So you can't do anything with it. We needed them so urgently by tomorrow. And then that's just extremely annoying! We are curious to see when they will finally arrive. And hope that at least the labels will do a good job.
Translated reviews
Response from Petit-Fernand
Hello Anne, unfortunately I can't find your order because your email address is invisible. You are welcome to reply to our email so that we can help you! It can sometimes take longer than planned between shipment and actual delivery.
I
Invité
Rating: 3 out of 5
Too slow shipping
Translated reviews
Response from Petit-Fernand
Good morning Barbara, I am sorry you found the shipment too slow. It may be a delivery anomaly, I have sent you an email. I wish you a good day. Margaret
I
Irati González Barcena
Rating: 4 out of 5
This is the second time I order and as always they are beautiful and of good quality.
Translated reviews
Response from Petit-Fernand
Thank you for your confidence Irati :) Have a nice day, Sandra - Petit Fernand
I
Invitée
Rating: 3 out of 5
Delivery takes almost 15 days
Translated reviews
Response from Petit-Fernand
We are very sorry for the delay in delivery. This is not usual. We usually deliver between 2 and 4 working days :) Have a nice day, Sandra - CmonEtiquette
F
FERNANDO GARCIA
Rating: 4 out of 5
The product is perfect, please change the shipping company. My letter was not in the mailbox, it was lying on the floor. The address was correct
Translated reviews
Response from Petit-Fernand
Good morning Fernando, thank you for sharing your opinion, and thank you for your confidence. The order should have been delivered correctly in the mailbox, we apologize . Have a nice day, Sandra - Petit Fernand
L
L M.
Rating: 4 out of 5
The products are great, unfortunately something is wrong with sending email communications so I have not received any confirmation of my order ne's to receive a reset of my password to access the site. The approval questionnaire arrived, so it's not an email address problem.
Translated reviews
H
H a secas
Rating: 4 out of 5
It took quite a long time for the shipment to arrive but it was fine.
Translated reviews
Response from Petit-Fernand
Hi Hugo, thank you for your confidence. We hope that next time the delivery with the post office will be more efficient :) Good day, Sandra - Petit Fernand
J
Jana
Rating: 4 out of 5
Unfortunately the delivery took a very long time and I had to ask twice where my order was. I'm still very unsure whether the iron-on name labels will hold. I am pleased that a 2nd replacement delivery was made today - as a gesture of goodwill?
Translated reviews
Response from Petit-Fernand
Hi Jana, we are pleased that you have received the labels. You contacted us over a week ago and mentioned that the labels had not arrived, so we have sent you the replacements. The delivery depends entirely on Deutsche Post and it looks like both envelopes were delivered in the end. And to make sure the labels hold when ironed on, please follow the instructions and make sure the iron is on maximum temperature without steam.
B
Berioska
Rating: 3 out of 5
The thermo adhesive stickers have mostly peeled off after washing the clothes in the washing machine. The others are still in place.
Translated reviews
Response from Petit-Fernand
Hi Virginia, I just contacted you by email to help you with your order. Good day and thank you for your confidence :) Sandra - Petit Fernand
S
Sarah
Rating: 4 out of 5
The name tags themselves are really good, but unfortunately the iron-on labels on the socks tear
Translated reviews
Response from Petit-Fernand
Hello Sarah, thank you for your review. Normally the iron-on labels should not come off. Can you please contact customer service with the picture of the product that is peeling off.
F
Fiammetta G.
Rating: 3 out of 5
I have purchased your object labels several times before, but this time I have difficulty removing the labels, more than one does not come off the backing well and the adhesive part remains attached which you can remove later.
Translated reviews
Response from Petit-Fernand
Good morning Fiammetta, I am sorry you encountered problems with our labels, this is an anomaly. I have sent you an email with a satisfactory solution to apologize for the inconvenience. I wish you a good day. Margherita
I
Invité
Rating: 3 out of 5
After the first wash, several labels unfortunately peeled off.
Translated reviews
Response from Petit-Fernand
Hi Estelle, I'll be in touch later today to help you with the order. Have a nice day, Sandra - CmonEtiquette
S
sylvie lambert
Rating: 4 out of 5
I love self-adhesive labels for clothes but I find that some don't stick enough and I sometimes find them in the machine .
Translated reviews
U
Uhuhu
Rating: 3 out of 5
The stickers are already usable. But there's far too much garbage around them: stapled with an envelope, space between the stickers and additional stickers that nobody needs.
Translated reviews
Response from Petit-Fernand
Hello Uhuhu. Thank you very much for the review. We will take your opinion about the presentation of the labels into consideration and try to improve it soon. We always include free labels with the order to bring more joy to the children and we are sorry to hear that you didn't like it. We hope you like the name labels!
C
Cros
Rating: 3 out of 5
Following a delivery problem, I never received my order. But after contacting the after-sales service, my order was reimbursed within 48 hours. Top-notch after-sales service.
Translated reviews
Response from Petit-Fernand
We're glad to have helped you in the end. I hope you have a wonderful day, and many thanks for your confidence, Christian. Sandra - CmonEtiquette
L
Luca C.
Rating: 4 out of 5
Clear and easy-to-apply labels
Translated reviews
A
Ate
Rating: 4 out of 5
Good quality but expensive
Translated reviews
C
CAULIER CHRISTELLE
Rating: 3 out of 5
I thought they were fabric labels, but they're plastic. I'm a bit skeptical about the length of time, so I'll see how long it takes.
Translated reviews
Response from Petit-Fernand
Hello Christelle, we're surprised by your message, because on the product sheet you've chosen, it's clearly indicated that these are self-adhesive labels and not sewing. Have a lovely day, Sandra - CmonEtiquette
I
Invité
Rating: 4 out of 5
Labels received quickly, as described. The colors and patterns are very pretty. However, they don't stick to certain garments, despite the fact that you leave the iron on longer, and they end up peeling off quickly. I still recommend them, I'm very happy with them.
Translated reviews
D
DESSEUX S
Rating: 4 out of 5
Last minute Christmas shopping arrived on time but follow-up was approximate (probably related to the period). Products received were of very good quality (as usual) but I was disappointed by the size of the large gift bags.
Translated reviews
S
Stefan
Rating: 4 out of 5
I am satisfied so far. Can withstand the first few washes.
Translated reviews
Response from Petit-Fernand
It's good;) The clothing labels should stay after multiple washes!!!
M
Merxe
Rating: 4 out of 5
Great, they hold up well in the washing machine and are quick to put on.
Translated reviews
Response from Petit-Fernand
Hi Merche, thanks for sharing your opinion :) Sandra - Petit Fernand
B
Barbara B.
Rating: 3 out of 5
Unfortunately, the new labels for objects (pencils specifically) no longer stick like the ones I used to take come right off.
Translated reviews
Response from Petit-Fernand
Good morning Barbara, we are sorry you had problems with our object labels. We have sent you an email to bring you a satisfactory solution. We wish you a good day. Margaret
A
A. M.
Rating: 3 out of 5
Very long wait times. Little clarity on shipping: free for my order (let's be clear, of 60E) but by regular mail and no tracking. From order to receipt took 20 days. For these prices they should provide fast shipping with tracking and free, like other sites
Translated reviews
Response from Petit-Fernand
Good morning Antigone, I am sorry that your order was delivered late and I understand your disappointment. I hope the solution proposed by email is to your liking. I thank you for your patience and wish you a good day. Margaret
We use cookies for audience measurement and improving user experience.
English 