The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Very good product, too long shipping and delivery time
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Response from Petit-Fernand
Good morning Michela, I am sorry that the delivery time turned out to be too long. I have sent you an email to apologize. I wish you a good day. Margaret
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Lise Deparis
Rating: 3 out of 5
Good reactivity following my complaint about defects: lack and defective material. Quick return of these items but the replaced lunch box lid is the wrong color.
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Response from Petit-Fernand
Hello Lise, we apologize for this quality anomaly. We invite you to contact us by phone to help you with the color of your lunchbox. Have a nice day :) Sandra - Cmonetiquette
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Valeria L.
Rating: 3 out of 5
I would have asked for adhesive cloth labels to put on fabrics Instead I got everything in paper Please explain Thank you Valeria Lauro
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Response from Petit-Fernand
Good morning Valeria, we have sent you an email so that we can bring you all the help you need. We wish you a good day. Margaret
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NoName
Rating: 3 out of 5
Unfortunately not convincing in terms of quality.
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Response from Petit-Fernand
We are sorry to hear that there is something wrong with the window stickers. Can you please provide us with more details by replying to our email. Ana from Esistmeins
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Louarn Alicia
Rating: 3 out of 5
Fast, careful delivery, the labels are very pretty. The big problem: they come off in the first wash, which took place a week after ironing.
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Response from Petit-Fernand
Hello Alicia, we have just contacted you by email to help you with the labels in question. Have a lovely day, Sandra - CmonEtiquette
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bordes christian
Rating: 4 out of 5
fast service,easy to use,RAS,I would definitely recommend
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BM
Rating: 4 out of 5
Very nice idea to have tags to help the Wise Men wrap. I wish they were twice as big even if they fit less and had more shine, but happy with the purchase. They could speed up the shipping a little more and it would be perfect.
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Response from Petit-Fernand
Hi Beatriz, thanks for sharing your opinion :) Have a nice day, Sandra - Petit Fernand
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Chrislaine
Rating: 4 out of 5
Fast, on-time delivery. Very satisfied with the rendering of the stickers. I had to pay customs fees when the package arrived.
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Maud
Rating: 3 out of 5
I ordered yellow labels with white writing. On the web, it looked good but in reality you can't read anything ! I would have appreciated if the quality department or another Petit Fernand had warned me of the poor visibility before receiving the labels at home.
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Response from Petit-Fernand
Hello Maud, we will contact you during the day to help you with your order. Have a nice day and happy holidays, Sandra - Petit Fernand
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Silvia C.
Rating: 4 out of 5
I have been using your online site to create adhesive labels for nursery clothing. Congratulations on the variety! Seen in person they are even more beautiful! Only note:faster shipping
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Nathalie JACQUES
Rating: 3 out of 5
does not wash well, even at 40°.
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Response from Petit-Fernand
Hello Nathalie, we'll be in touch later today to help you. Have a nice day, Sandra- C-MonEtiquette
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B.RBC
Rating: 3 out of 5
The delivery time announced was not respected. The labels I needed for my son's camp arrived 1 day after his departure. No e-mail was sent to inform me of the delay, which could have enabled me to cancel the order, which was becoming unnecessary. I had to contact customer service and hope to receive the parcel in time, but it was in vain....
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Response from Petit-Fernand
Hi Barbara, we'll be in touch later today to help you with the follow-up. Have a nice day, Sandra- C-MonEtiquette
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Laetitia Thouvenin
Rating: 4 out of 5
I ordered some Christmas mugs for my children and dogs, and I'm very happy with them. The only small problem is that one of the mugs is missing part of the design, but I have no regrets. A personalized mug was a hit and has been used every day since.
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Response from Petit-Fernand
Hello Laetitia, we are sorry to read that our product does not meet your expectations. We'll be in touch later today to help you. Have a nice day, Sandra - C-MonEtiquette
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la.
Rating: 4 out of 5
Good experience, nice labels, fast shipping. However, I sponsored a friend who placed an order and received it more than a week ago and the amount of 3, for sponsoring, is still pending. I don't understand why.
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Response from Petit-Fernand
Hello Adeline, we invite you to contact us by phone to help you, as sponsorship is automatic. Have a nice day, Sandra - C-MonEtiquette
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Valentin C.
Rating: 4 out of 5
Seriosity and quality
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DAMARIS
Rating: 4 out of 5
The product is very cool but it took me a long time to receive it.
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Response from Petit-Fernand
Good morning Damaris, thank you for sharing your opinion with us. I'm sorry it took a while to arrive. I hope that next time the delivery will be faster :) Have a nice day, Sandra - Petit Fernand
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Gimena Gómez Curti
Rating: 4 out of 5
Very good price and product quality
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Response from Petit-Fernand
Hi Gimena, thanks for sharing your opinion :) Good morning, Sandra - Petit Fernand
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Laura
Rating: 4 out of 5
Incomplete shipment, I contacted the SAV never had a return Finally following my comment I had the service SAV which offered me a refund which was made directly! Thank you so much!
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Response from Petit-Fernand
Hello Laura, we're sorry we haven't received a message from you regarding your order tracking. We have just contacted you by email in order to help you as soon as possible. Have a nice day, Sandra , Equipe C-monetiquette
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Nadège Bourdet
Rating: 4 out of 5
Very well done as usual!!!!!
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Anna P.
Rating: 4 out of 5
Very nice items. Cotton could be heavier.
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Cova
Rating: 4 out of 5
I love the labels and am super happy with the result. I would have liked each child's name to have come on its own cardboard, but otherwise great.
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Response from Petit-Fernand
Thank you very much for sharing your opinion Cova. For ecological reasons, we ship in a single package. If you need to separate next time, do not hesitate to contact us to separate it. Have a nice day and happy holidays. Sandra - Petit Fernand
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Turtle
Rating: 4 out of 5
Order arrived rather quickly, counting custom manufacturing. Really beautiful and eye catching products. I got the preschool label set and the wooden one to hang on my backpack....beautiful all of them! Plus nice giveaways!!!
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Monica Fernández
Rating: 4 out of 5
As always, the window stickers are unbeatable! They stick and peel off super well and have an unbeatable print. The only downside is that I thought they were transparent, so that you could see the drawing on both sides. But they look beautiful anyway.
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Response from Petit-Fernand
Thank you Monica :) Sandra- Petit Fernand
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Valentine
Rating: 4 out of 5
The items I ordered are really very pretty. Despite a clerical error at the outset, it was sorted out by return without a hitch.
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Mélissa B.
Rating: 4 out of 5
Always beautiful design. Received it so quickly. Second time I've ordered. A little disappointed with the colour of the writing I've chosen but my fault not theirs ;) Overall I would strongly recommend
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Giulia C.
Rating: 4 out of 5
Nice label customization, easy to use, fast shipping
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Leticia de Cendra
Rating: 4 out of 5
All good except that it takes a little while to arrive.
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Response from Petit-Fernand
Hi Leticia, thank you for trusting us :) Hopefully your next order will be delivered faster.
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Valeria R.
Rating: 4 out of 5
The water bottle has a wonderful thermal seal, both in summer and winter (also tested on another purchased in the summer), the cap on the other hand is weak, not so much because of the seal, but because it dents easily.
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Claudia
Rating: 4 out of 5
On-time delivery and quality products. Wonderful personalized Christmas bags.
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MAVI
Rating: 4 out of 5
Superb customer service
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Response from Petit-Fernand
Aiii that illusion. It has been a pleasure to help you Mavi. Greetings
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Desire Davila Hernandez
Rating: 4 out of 5
Fast delivery. Good quality.
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Response from Petit-Fernand
Good morning Desire, thank you for sharing your opinion with us :) We hope to earn one more star next time :) Good morning, Sandra - Petit Fernand
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Lise
Rating: 4 out of 5
Super happy with the order! Very good quality and multiple choice of models. Delivery took a little while, but it was worth it.
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Alexa
Rating: 3 out of 5
I like the large selection and the ease of use. Unfortunately, some stickers quickly disintegrated into their layers. Overall, it fits.
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Response from Petit-Fernand
Thank you for your review, Alexa! We're sorry to hear about the problems with the labels. This should not happen! Can you please tell us exactly which ones so we can send the replacements by replying to our email?
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Ana
Rating: 4 out of 5
I am happy with the stickers but they took a long time to arrive.
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Response from Petit-Fernand
Thanks for your message :)
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Ana
Rating: 4 out of 5
Good quality product, but it took forever to arrive. It was ordinary mail, but still...
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Response from Petit-Fernand
Thank you very much for your confidence Ana. We hope to improve our deliveries with the post office. Have a nice day, Sandra - Petit Fernand
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I.LL
Rating: 4 out of 5
Everything perfect, arrived in a few days in the mailbox. The stickers are holding up very well despite washing.
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Response from Petit-Fernand
Thank you very much for your message :)
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Paola A.
Rating: 3 out of 5
Unfortunately, the thermoadhesive labels start to peel off already after the first wash slightly, while the adhesive labels are too big x enter to be attached on all the inner labels
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Response from Petit-Fernand
Good morning Paola, we thank you for your time by phone. We have sent you an email so that we can propose a satisfactory solution. We wish you a good day.
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Emanuela
Rating: 4 out of 5
We were able to choose from very nice backgrounds, fonts and designs. On-time delivery. All satisfied!!!
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Valérie henriot
Rating: 4 out of 5
I ordered the labels to stick on the windows. It's a shame there wasn't an explanation on paper, as it would have made assembly much easier.
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Danielle
Rating: 4 out of 5
I purchased clothing stickers in 2018 from Petit-Fernand and returned to them because the quality and durability are superb.
Response from Petit-Fernand
Thank you for been our customer, Danielle!
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