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S
Rating: 4 out of 5
Excellent, friendly customer service. Selling lunchbox parts is a great idea!
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 700 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 3 and 4 stars
Reset filtersE
Rating: 4 out of 5
With the first order the delivery somehow didn't work out (postal strike), then I tried again and the goods arrived within 2 days, the labels are just great.
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S
Rating: 3 out of 5
To be honest, I didn't realize that there are only 30 stickers for the price. Unfortunately, I think it's quite expensive. Unfortunately, I can't say whether the stickers will last when washed.
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Response from Petit-Fernand
Hi Sandy, thank you for the review. You have indeed ordered 30 labels for a total price of 9 with free delivery. We hope you like the labels. Yours sincerely, Ana
T
Rating: 4 out of 5
Fast delivery, good product
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G
Rating: 3 out of 5
I got the labels for kindergarten. They are made well, they are very nice. But the thermal ones don't look very wash resistant to me ??
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Response from Petit-Fernand
Dear GIusy, Thermoadhesive labels are designed to resist washing. I have sent you an email so that we can bring you a satisfactory solution to your problem. I wish you a good day. Margaret
I
Rating: 4 out of 5
very practical label, sticks well
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M
Rating: 4 out of 5
Fast and careful delivery. A little too much packaging though, which is a shame.
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J
Rating: 3 out of 5
The stickers are very nice. I ordered for two children. Unfortunately, the stickers were delivered in a booklet, which is a bit difficult as I wanted to give them away separately. Now I have to take the booklet apart and it no longer looks so nice. What a pity.
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Response from Petit-Fernand
Thank you for your feedback. We are sorry to hear that you did not like the way we send the labels. We send the small orders together for the environmentally friendly reason. Thank you for understanding. MFG, Ana
C
Rating: 4 out of 5
Super beautiful label, but arrive very long ... fortunately arrive 2 weeks after shipment! Caroline
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J
Rating: 3 out of 5
Iron-on labels are pretty but come off too quickly. Not suitable for wool or nylon.
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Response from Petit-Fernand
Hello Jacques, thank you for your phone call. We apologize for this quality anomaly. Good day, Sandra C-MonEtiquette
D
Rating: 4 out of 5
I received what I had ordered in good condition and quickly.
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H
Rating: 4 out of 5
tout va bien, je préférerais des alphabets plus gras
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I
Rating: 4 out of 5
????Very happy and good quality labels, I will be back.????
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L
Rating: 4 out of 5
Everything was perfect!
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S
Rating: 3 out of 5
Spare parts seem too expensive to me. Since you can buy similar bottles for the price of one of your caps, for example.
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Response from Petit-Fernand
Good morning Manuel, we have just sent you an email regarding your claim. Have a nice day, Sandra Petit-Fernand
G
Rating: 3 out of 5
The name would have been better to be engraved as for the custom designs, I did not expect the 'sticker, the cap is very hard, the water bottle on the other hand is made well.
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Response from Petit-Fernand
Thank you for your feedback. We are sorry that you were not fully satisfied with our products.
C
Rating: 4 out of 5
Gourds quality materials respected colors However a defect on the smallest The one of my granddaughter ... in one place the unicorn ... missing ... or peeling off the pattern ... already Wash before use with clear water.... Disappointed .
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Response from Petit-Fernand
Hi Corinne, I've just left you a voicemail so that we can discuss this over the phone :) Good day, Sandra - C-MonEtiquette
V
Rating: 4 out of 5
Unfortunately, I find the round stickers too large.
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C
Rating: 4 out of 5
Ordering was completely hassle-free. Fast delivery. As it is a first order, I have no experience with washing. But the labels make a good impression.
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Response from Petit-Fernand
Hello, thank you for ordering from us. The labels should hold up when washed and dried. If you have any problem with the labels, please contact customer service directly.
V
Rating: 4 out of 5
Product quality great ,I have been sourcing from them for years. This year they sinned because my order was shipped to another customer,they quickly fixed it,but if they hadn't noticed maybe I would have never received my package
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I
Rating: 4 out of 5
Cute labels, unfortunately many labels came off after the 1st wash.
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Response from Petit-Fernand
Hello, thank you for ordering from us. The labels should hold up when washed and dried. We will contact you by email for further details and to offer you a replacement.
I
Rating: 4 out of 5
A clear response after placing an order and an interesting reactivity
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M
Rating: 3 out of 5
Cool designs and affordable prices. It takes too long to get home. On a positive note, it didn't take long to hear back from the team when I contacted them to find out about shipping.
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Response from Petit-Fernand
Thank you for sharing your opinion Maria Luisa. We hope that next time, the delivery will be faster. For anything you need, please write to us :) Sandra Petit- Fernand
N
Rating: 3 out of 5
They take 10 days to arrive and they say it will take 48 hours. The quality is very good but they take too long to arrive.
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Response from Petit-Fernand
We are sorry for the long delivery time with the post office. Thank you for your trust, Sandra Petit-Fernand
J
Rating: 4 out of 5
Unfortunately, the order took longer than stated. The labels contained foreign stickers, but these were resent after a complaint.
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Response from Petit-Fernand
Hello J., thank you for your review. We apologize again for the error during production. Thank you for contacting our customer service to find a solution.
J
Rating: 4 out of 5
The order arrives quickly and always compliant.
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S
Rating: 4 out of 5
Tags compliant, I'm glad
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C
Rating: 4 out of 5
I purchased the labels for pencils and school items, they are great! Durable and much better quality than others I have found. I highly recommend if you order them for the beginning of school to do so with plenty of notice because shipping times are not always fast.
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I
Rating: 4 out of 5
Order of labels to stick on clothes, labels conform, it's not my first order. The only downside is the delivery time, the post office is no longer fast enough...
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S
Rating: 4 out of 5
It was easy to compose the labels, useful the simulation showing the finished appearance of the composition. On-time delivery and appreciated the complimentary stickers. I used the "object-school" labels, and it would be nice if new designs were included. Also, on the page for selecting animals, there are no drawings of the ones received as gifts, which are very nice, but I cannot reorder them.
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S
Rating: 4 out of 5
This time I only give it 4 stars because the adhesive labels are difficult to remove from the booklet and the edges have already come loose after 1 wash. Some of the corners were bent a little when peeling them off and the last piece was slightly torn. This was not the case with my last order.
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Response from Petit-Fernand
Hello Saskia, thank you for your review. I would like to let you know that the labels should not come off the garment if the instructions have been followed correctly. Please let me know more details by replying to our email. We would like to identify the problem and find a suitable solution for you.
L
Rating: 4 out of 5
Always fast shipping
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C
Rating: 3 out of 5
I was delighted to receive the labels but bad luck, they didn't adhere well to my son's socks. Otherwise for the rest of the clothes no problem.
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Response from Petit-Fernand
Hi Céline, We'll be in touch by phone later today to help you with the labels :) Have a nice day, Sandra - C-MonEtiquette
I
Rating: 3 out of 5
Aesthetically very beautiful thermoadhesive labels, but unfortunately not durable after the first wash some came off.
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Response from Petit-Fernand
Good morning Emanuela, I am sorry you have encountered anomalies with our labels. They should not come off. I have sent you an email so that I can propose a satisfactory solution. I wish you a good day. Margherita
S
Rating: 4 out of 5
As a customer for several years, I regularly buy iron-on labels for clothes and self-adhesive labels for objects. The products are perfectly in line with what is offered on the site (colors, patterns, fonts). The designs don't change often, but are varied enough to satisfy everyone. The quality of the labels is variable. Some series come unstuck after a single wash, while others are still clearly visible from one year to the next. Satisfied overall, I remain loyal to this brand.
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A
Rating: 4 out of 5
Iron-on labels for clothing. Good quality. Fast delivery
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N
Rating: 3 out of 5
I couldn't use the 10% discount code you sent me after my first purchase.
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Response from Petit-Fernand
Hi Nicolas, We've sent you an email about this :) Have a nice day, Sandra - Cmonetiquette
E
Rating: 4 out of 5
Lovely stickers, work great on clothes and school items! The design is beautiful and they are extremely easy to apply! Delivery time was a bit too long then expected - but still on time, and all due to Royal Mail strikes. Some of the stickers have peeled off at the tumble dryer, but this has been an exception instead of the norm - they usually stick on very well! I'll be buying more :-)
Response from Petit-Fernand
Thank you for this detailed feedback! We are glad to know that you like all about our labels. We also would like to mention that the labels should not peel off at all. We are offering you to resend the labels on our cost, please see more details over the email.
C
Rating: 3 out of 5
Very good quality and quantity. Good glue. Beautiful design. Too bad I ordered for two brothers and they came mixed and messed up.
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Response from Petit-Fernand
We have just sent you an email to help you :) Hello, Sandra - Petit Fernand
P
Rating: 4 out of 5
Quality: top quality and designs that appeal to children. Only small remark, for the camp pack, it would be more useful to have more labels for the linen rather than for the objects. (especially if you want to label socks! )
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Response from Petit-Fernand
Thanks for your suggestion Perrine :) Sandra - Cmonetiquette