The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Satisfied with the product, a little less satisfied with the delivery time
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Response from Petit-Fernand
Buongirno Luisella, We sincerely thank you for your feedback and for sharing your experience with us. We are glad to hear that you are satisfied with the product. However, we are sorry to learn that the delivery time did not meet your expectations. We are constantly striving to improve our service and will take your report into consideration to optimize our processes. We thank you again for your support and hope to serve you again in the future. Clare, Petit-Fernand
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Ute
Rating: 3 out of 5
Delivery takes an extremely long time (10 days) Response to complaint comes very quickly, the promised replacement has still not arrived (just over 1 week)
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope that you will like the replacement order. Have a nice day, Elise, EsIstMeins
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Carly T.
Rating: 3 out of 5
I've stuck the name stickers on the clothes labels as it says to do and after 2-3 washes I've had to put new ones on as they have come off.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Victoria
Rating: 3 out of 5
The envelope arrived quite damaged, fortunately the stickers were fine.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the box of your order has been damaged during delivery. However, we are pleased to know that your labels have not been damaged. Good day, Camille Petit-Fernand
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Riva P.
Rating: 3 out of 5
I wanted stick-on labels but I thought they were the iron-on ones I had already bought from you. Instead they came to me to stick on and on some fabrics they don't stick. For me the iron-on ones were more useful!
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Response from Petit-Fernand
Good morning Paola, We are sorry to hear that the labels you received did not meet your expectations. We would like to clarify that you received the adhesive clothing labels that you ordered. These labels are designed to be applied on the clothing label and not directly on the fabrics. We are available for any further questions or needs. We thank you for your understanding. Clare, Petit-Fernand
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Donatella D.
Rating: 3 out of 5
I have never received the tags, but it is probably a frequent occurrence because they have a service that automatically when making a claim offers a refund.
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Response from Petit-Fernand
Dear Donatella, Thank you for contacting us. We apologize for the inconvenience encountered. We confirm that at the time of opening the complaint, you were offered two solutions and you opted for a refund. Remaining at your disposal, we send you our best regards. Clare, Petit-Fernand
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Alice H.
Rating: 3 out of 5
I've been ordering my kids' labels from this site for a while now. The labels are very good, they stick pretty well and resist washing. But the only downside, for which I'm only giving 3 stars, is the delivery time! 10 days for delivery is particularly long. You don't want to run out at home, so anticipate your needs!
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. ?? Have a nice day, Elise, C-MonEtiquette
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C. P.
Rating: 3 out of 5
Good quality of products that I have been using for four years already. Less happy with the waiting time that lasted over fifteen days with free shipping.
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Response from Petit-Fernand
Dear Cristina, Thank you for your feedback and we are pleased to know that you appreciate the quality of our products. We are aware that waiting times can be a source of inconvenience and want to assure you that we are actively working to improve these aspects. Unfortunately, delivery delays are not directly our fault, but we are committed to doing our best to reduce shipping time. Your patience and understanding are very valuable to us. Clare, Petit-Fernand
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RAQUEL
Rating: 3 out of 5
The product very well, I had already made other orders before and very well, the transport bad, slow, the first shipment did not arrive and I had to send it back from petit
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Response from Petit-Fernand
Hello Raquel, Thank you for your comment. We are sorry for this delay in delivery and hope that everything is to your liking :) Good day, Camille Petit-Fernand
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ELISABETTA B.
Rating: 3 out of 5
È il secondo ordine che passo, rispetto al precedente (2020) ho trovato che la qualità delle etichette sia peggiorata.
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Response from Petit-Fernand
Salve, La ringraziamo per il Suo feedback. La invitiamo a contattarci per fornirci i suoi commenti, che ci sono molto utili per migliorare il nostro servizio. Le auguro una buona giornata, Elise, C-MonEtiquette
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Sarah B.
Rating: 3 out of 5
Really nice labels & fonts to choose from. Unfortunately, an iron on label fell off after washing an item just once. I'd prefer them not to feel as plastic & shiny also. The look is great though, especially being able to choose the same colour background as the item of clothing.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Alex
Rating: 3 out of 5
The labels never arrived, I claimed the refund and in about 5 days I got my money back, but we were very sad that they did not arrive because we thought they were beautiful.
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Response from Petit-Fernand
Hello, We are sorry you were not able to enjoy our products. We hope you will try again next time ! Good day, Camille Petit-Fernand
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Luisinha F.
Rating: 3 out of 5
When I booked the order it was mentioned 7-10 days to get it . Only after I made payment later in week when I was following up on email I got to know it will b longer than the expected period and I left UK to travel back to my home country . I had to then arrange someone to pick it from sis in law and have it reach me and I eventually got it today Appreciate this is updated upfront so customer can decide before paying . Now that I received the items all looks great , however on bottle I see there is some paint faded already when I took it from box which is shocking to see on new product
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Gwenaelle L.
Rating: 3 out of 5
Lots of choice in personalization, lots of items on offer, which is great, but the labels don't wash well (for those to be ironed on), or come off (for those to be stuck on), even though I wash at 30 degrees. It's a real shame.
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Response from Petit-Fernand
Hello, Thank you for your feedback. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
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claire
Rating: 3 out of 5
the envelope arrived damaged but the labels are in good condition. This isn't my first order, and I've noticed a deterioration in the quality of the labels, and less choice of graphic options, which is a shame.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We invite you to contact us so that you can give us your comments which are very useful to us to improve. Have a nice day, Elise, C-MonEtiquette
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Elodie O.
Rating: 3 out of 5
It's a shame it doesn't stick well.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Miriam
Rating: 3 out of 5
The courier service was terrible. They took much longer than the stipulated time. The customer service was quick to answer, but they did not give me any solution. Very bad that they don't send orders home, even if they charge shipping costs. MRW/Seur are a disaster.
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Response from Petit-Fernand
Hi Miriam, We are sorry to hear that your order took so long to arrive. We hope that your order is still to your liking :) Good morning, Camille Petit-Fernand
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Natalie R.
Rating: 3 out of 5
I liked the ease of the website, the designing of them (not thousands of choices which is good) delivery was good, the product is nice but I'm disappointed when you remove them from the backing sheet. They seem strong but they misshape when you remove them from the adhesive backing sheet which is a tad annoying, it doesn't sit neat/straight on my items. It's like it's not really cut properly. Everything good prior just a slight disappointment with the removing of labels.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Stephanie S.
Rating: 3 out of 5
The delivery times are too long.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Kévin D.
Rating: 3 out of 5
On the whole I like all the items I order except the bento where I am really disappointed by the quality of this one. The flocking is really very badly done (bubbles, sticky hairs, a real horror for a child's box).
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Mihaila C.
Rating: 3 out of 5
A good experience..I waited almost a month to get my order
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Response from Petit-Fernand
Good morning, Thank you for sharing your experience with us. We sincerely apologize for the delay in the delivery of your order and understand how frustrating it can be to wait. We are constantly working to improve our shipping times and ensure that our customers receive their orders in a timely manner. Your patience is greatly appreciated and we are glad to know that despite the delay, you had a good experience with us. If you have any further questions or needs, please do not hesitate to contact us. Good day, Clare, Petit-Fernand
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SONIA
Rating: 3 out of 5
Very good as always the labels that I have been ordering for 8 years, but this time they took 15 days to arrive.
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Response from Petit-Fernand
Hello, Thank you very much for your loyalty We are sorry for the delay in delivery this time Good day, Camille Petit-Fernand
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Christina S.
Rating: 3 out of 5
This is the third time I have ordered the name labels and I am very happy with them, only the last delivery took three weeks to arrive.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Frances M.
Rating: 3 out of 5
Lovely design of stickers, huge selection. I followed the ironing instructions completely and on first wash some fell off. Quite disappointing for the price of the product
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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RV
Rating: 3 out of 5
Labels were very nice but delivery was extremely slow.
Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are a French company and are located in Bordeaux. We are happy to see that you like your order. Have a nice day, Elise, Petit-Fernand
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Andrea C.
Rating: 3 out of 5
Unfortunately, the delivery time was not met and arrived after school started. A maximum of 10 working days was expected, but it arrived after three weeks
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Response from Petit-Fernand
Good morning Andrea, Thank you for your feedback and we apologize for the mishap regarding the late delivery. We are aware of the importance of receiving orders on time, especially during a sensitive time like the beginning of the school year. Unfortunately, unforeseen issues sometimes arise that can affect delivery times. We are actively working to improve our processes and ensure that similar situations do not occur in the future. Please contact us if you have any further needs; we will be happy to offer our assistance. Clare, Petit-Fernand
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Claire
Rating: 3 out of 5
Unfortunately this pack of stickers are not lasting and keep coming off in the wash
Response from Petit-Fernand
Hello, We're sorry to hear about this problem. We have just contacted you to help you as best we can. Have a nice day, Elise, Petit-Fernand
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Karolina
Rating: 3 out of 5
Nice printed but Unfortunately the stickers come off from the clothes after washing.
Response from Petit-Fernand
Hello, We're sorry to hear about this problem. We have just contacted you to help you as best we can. Have a nice day, Elise, Petit-Fernand
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Adeline B.
Rating: 3 out of 5
1st order not received. Call to after-sales service. They send me back a batch of labels...which takes 1 week to arrive...SMS chronopost not received...label put on, 1st wash...label taken off....
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Vanessa M.
Rating: 3 out of 5
Good reception of the 2nd order! Satisfied, the colors are nice and the writing is easy to read... For the 1st order, it's a flop!... never received my order...
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Response from Petit-Fernand
Hello, Thank you very much for your email. Please do not hesitate to contact our customer service department so that we can help you with the order you did not receive. We hope the second order gives you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Berrin O.
Rating: 3 out of 5
I like the concepts of water bottles and design however after using bottles, one of my kids came from school and said it smells metal and the taste of water was different. I checked it and my kid was right. It smells unpleasantly and the taste of the water inside seemed different from fresh water. Unfortunately, since then, my kids stopped using bottles.. shame, I was so excited these bottles to arrive and hopeful about the quality. To be honest, I am slightly disappointed and gutted as even the delivery costed me a lot. I am happy with the labels though. They are nice and good qualities .
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Ferretti S.
Rating: 3 out of 5
products arrived in eleven days, just in time to be used
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Response from Petit-Fernand
Dear Serena, We are sorry that the delivery time did not meet your expectations. We are committed to continuously improving our service. We thank you for your feedback. Chiara, Petit-Fernand
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Elvira
Rating: 3 out of 5
They arrived very late the courier service very bad
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Response from Petit-Fernand
Hello Elvira, Thank you for your message. We are sorry for this delivery delay but we hope you like our products. Good day, Camille Petit-Fernand
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Elena
Rating: 3 out of 5
It took a long time to arrive
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Response from Petit-Fernand
Good morning Elena, We are sorry to hear that the carrier took a long time to deliver your order. We hope that as far as the products are concerned, everything is to your liking :) Good morning, Camille Petit-Fernand
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Tequilla H.
Rating: 3 out of 5
There just ok wouldn't say there great the ends start to flick up on the end once washed etc
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Utilisateur
Rating: 3 out of 5
Really expensive. Printing of extra drawings unnecessary and not environmentally friendly... The rest is fine.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We'd love to hear more about your opinion of our products. Please don't hesitate to send us your comments, which are essential for our teams. Have a nice day, Elise, C-MonEtiquette
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Silvia S.
Rating: 3 out of 5
Order placed August 28 and received September 18.
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Response from Petit-Fernand
Good morning Silvia, We are very sorry for the delay in the delivery of your order. Unfortunately, mail delays are beyond our control, and we understand how frustrating this can be. To accommodate the situation, we have already sent you a new order at our expense. We are always here to assist you and will do our best to avoid inconvenience in the future. Thank you for your understanding. Clare, Petit-Fernand
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leila
Rating: 3 out of 5
Good, except that it's a shame not to specify on the site that you need an iron.
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Response from Petit-Fernand
Hello, Thank you for your feedback. This is well mentioned on our website as follows: "Identifying and marking your child's belongings will no longer be an ordeal thanks to our iron-on labels, labels that can be ironed and stuck on in 8 seconds!" Have a nice day, Elise, C-MonEtiquette
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Jeff A.
Rating: 3 out of 5
Lovely item but very slow delivery, missed the start of our girls school year
Response from Petit-Fernand
Hello, We're sorry your order arrived late. We are located in France and it may take longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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Giovi
Rating: 3 out of 5
The iron-on labels hold extremely well, unfortunately I can't say the same about the other adhesives. I would have expected better quality for the price. Unfortunately, I won't be ordering any more
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