The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, We're sorry to hear that one of your bottles is leaking. This is not normal and we understand your disappointment. In order to solve this problem quickly, we invite you to contact us by e-mail with photos of the faulty bottle, or by telephone. This will enable us to analyze the incident and offer you a suitable solution. The C-MonEtiquette team
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MrsCoope
Rating: 3 out of 5
i had to chase the order has i hadn't received it. they order them came through very quicly
Response from Petit-Fernand
Hello Jane, We are sincerely sorry for this issue with the postal services, and hope that your exchanges with customer service allowed you to get the fix you were looking for. Have a wonderful day!
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madou
Rating: 3 out of 5
I'm disappointed by the size of the lettering, which is too small on the square labels and doesn't match what the visual suggests.
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Response from Petit-Fernand
Hello, We're sorry to hear that the size of the writing on the square labels doesn't match your expectations. We understand that this can be disappointing. We will pass on your comment to our team to ensure that the visuals better reflect the products. The C-MonEtiquette team
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Louise E.
Rating: 3 out of 5
The designs are great! But the stickers are so hard to get off the sheet. Great once in the clothes
Response from Petit-Fernand
Hello Louise, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
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elodie
Rating: 3 out of 5
Great products! a must-have for kids Too bad that for my last order the delivery time indicated was not respected, receiving the labels after the start of the school year is not ideal.
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Response from Petit-Fernand
Hello, Thank you very much for your compliments on our products! We are delighted that you find them essential for your children. We are sorry that the delivery time of your last order was not respected and that this had an impact on your experience. We fully understand that receiving labels after the start of the school year is not ideal. The C-MonEtiquette team
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cam
Rating: 3 out of 5
too long to receive
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Response from Petit-Fernand
Hello, We're sorry that it took too long to receive your order. Generally, our deliveries take between 3 and 8 working days. We understand that it can be frustrating when delivery times are exceeded. Thank you for your understanding. The C-MonEtiquette team
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mgnmlou
Rating: 3 out of 5
Very pretty labels, arrived quickly, but quality to be reviewed despite the wait before wearing the clothes or shoes, from the first wash the labels come off I finish the packs but I don't think I'd recommend, shame.
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Response from Petit-Fernand
Hello, Thank you for your compliments on the design and speed of delivery of our labels. We are sorry to hear that you are experiencing quality problems with the labels after washing. This is not normal and we would like to solve this problem. Could you please email us photos of the labels concerned? This will help us understand what has happened and find a suitable solution. The C-MonEtiquette team
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Rebecca S.
Rating: 3 out of 5
The quality of the stickers themselves are very high. They remain on the items well and always last the full accademic year. However they are really hard to peel off the sheets often bending corners and edges in the process. The perforations need to be deeper to allow the sticker to be removed cleanly.
Response from Petit-Fernand
Hello Rebecca, So sorry about this quality issue. We have sent a new batch of labels into production for you, and hope you receive them soon. Have a wonderful day!
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emmanuelle MEGUIRA
Rating: 3 out of 5
Nice labels, but the latest version means you can only put one unique logo on all the labels. And in the pack, the number of object labels has been reduced to allow the addition of thermo-heating clothing labels. A pity.
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Response from Petit-Fernand
Hello, We're sorry that the label changes didn't meet your expectations this year. We have indeed changed the content of the packs to better meet the varied needs of our customers, but we understand that this may not suit everyone. Your feedback is valuable and will be taken into account to improve our offers in the future. The C-MonEtiquette team
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Samantha Conne
Rating: 3 out of 5
The finish is perfect, but after one wash the labels came off the clothes. It's great for the rest.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback regarding the finish of our labels. We're sorry to hear, however, that they came unstuck after washing. To better understand the problem and find a solution, could you please email us photos of the faulty labels? All the best, The C-MonEtiquette team
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Noémie Deldicque
Rating: 3 out of 5
The labels are nice but the ones we received did not match our order. Positive points: communication and quick refund.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that our communication and refund were up to your expectations, but we are sorry for the confusion regarding the labels received. The C-MonEtiquette team
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Loli
Rating: 3 out of 5
We love this store and have been using their products (especially the clothing labels) since our little one entered kindergarten. However, the change this year of having to pick up the order at a collection point seems to us a complication (especially since the improvement in delivery time does not affect us as we are in another country). For us that it will arrive by mail to the mailbox was a very favorable point to buy in this store.
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NICOLA E.
Rating: 3 out of 5
The stickers are too difficult to get off the sheet, always resulting in the edges being crumpled. This doesn't look very good when used on drinks bottles etc
Response from Petit-Fernand
Hello Nicola, Our customer support has sent a new batch for you, and has emailed you to fix this issue. Sorry about this issue with quality. Have a wonderful day!
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Melanie
Rating: 3 out of 5
The labels are always great, but the wooden balloon-shaped one, the text wasn't really centered - a bit disappointed for the price.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that you are satisfied with the labels in general. However, we are sorry that the text on the wooden balloon label is not centered properly. Please send us a photo of the label so that we can examine the problem in more detail and suggest a solution. The C-MonEtiquette team
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AMANDINE
Rating: 3 out of 5
Fast, careful dispatch, very reasonable prices, but the self-adhesive labels for clothing come off in the wash.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're glad you found our shipping fast and our prices reasonable. We're sorry to hear that the self-adhesive clothing labels come off in the wash. To solve this problem, please contact us by e-mail with photos of the labels in question. We're here to help! The C-MonEtiquette team
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Anna
Rating: 3 out of 5
This is the 3rd time I've ordered the stickers and I've always been very satisfied. The selection of colors and images is good and the kids are always happy with the combination. This time (07.2024), however, it is almost impossible to get the small square stickers for clothes off the sheet, which makes it bumpy to use and takes some of the fun out of it. It also took a very long time for the stickers to arrive - it was much quicker in previous years
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Veronique F.
Rating: 3 out of 5
The stickers are very easy to remove from the backing paper
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Response from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. I have just contacted you to suggest a solution so that you can enjoy your labels. Have a nice day, Elise, EsIstMeins
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Hazel
Rating: 3 out of 5
Currently nothing to say about labels for objects. But the iron-on labels suck. No matter how well I follow the instructions for use, they come off after a while. I've wasted my money on these labels.
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Response from Petit-Fernand
Hello, We're sorry to hear that the iron-on labels didn't meet your expectations, even though you followed the instructions for use. This is an unusual problem. In order to resolve this situation, please send us photos of the labels concerned by e-mail. This will help us to better understand the problem and propose an appropriate solution. The C-MonEtiquette team
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Manuela B.
Rating: 3 out of 5
This it the third time a buy this product and I've always been impressed. However, this time around I am struggling to get the stickers out and some of them are breaking. It might be a specific issues with these particular ones.
Response from Petit-Fernand
Hello Manuela, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. The order you received probably suffered from an issue with the cutting machine, which have since fixed. We hope this order arrives very soon. Have a wonderful day!
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Lucía CF
Rating: 3 out of 5
It is fine, although a few years ago for my older daughter the labels could be ordered without any drawing, and in the economic PAC, now you have to do it one by one and it is more expensive if you want the option without drawing.
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Response from Petit-Fernand
Hi Lucia, Thank you for writing to us. You can choose your labels without any drawing. To do so, you just need to click on the cross in the category "Pets" without any additional cost? Hello, Camille Petit-Fernand
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Anne-Sophie
Rating: 3 out of 5
Everything is fine except that I had ordered the labels with two different first names. Unlike the previous order, we received everything in a single booklet with a single sheet of fun stickers. My children would have liked to have their own booklet, especially as last year they had taken it to school to stick their labels there.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that you are satisfied with your order as a whole. However, we understand that receiving the labels in a single booklet when you had ordered with two different first names is not ideal. We take note of your suggestion to send one booklet per first name. This could indeed improve our customers' experience. The C-MonEtiquette team
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Fanny Luis Gorrin
Rating: 3 out of 5
I did not like the delivery method, because I was not allowed to put my home address, unlike in previous years. I had to choose a local store and when the package arrived there they told the postal worker that they were no longer receiving them there, the postal worker contacted me and I had to contact him to pick up my package, so the delivery was quite cumbersome. The products arrived well, but I tell you, the delivery of the products should be improved.
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Response from Petit-Fernand
Hi Fanny, We have indeed decided to change our shipping methods to ensure a faster and safer delivery than before. We are sorry to read that you had so many problems and we will take it into account. However, we are not changing our products and we hope you will continue to like them ! Good day, Camille Petit-Fernand
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Jouvin Ludivine
Rating: 3 out of 5
Order real to my expectations delivery on time
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback! We are delighted that your order met your expectations and that delivery was made on time. The C-MonEtiquette team
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Lana J.
Rating: 3 out of 5
Order and delivery ok and fast The quality (color, feel, adhesive strength, etc.) is ok. Unfortunately, it is difficult to remove the adhesive from the booklet and the edges are often torn. Cutting solves the problem but is not practical.
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Response from Petit-Fernand
Hello, thank you for your review. We have just contacted you to offer you a solution. I look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Vanessa Del valle Ramírez
Rating: 3 out of 5
All very good and fast, the only thing is that I got the wrong labels because I didn't want them to be thermoadesivas but I will wear them anyway because I liked them and this way I can try them and compare which ones are better.
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Response from Petit-Fernand
Hi Vanessa, Thank you very much for your message ! We hope you like both labels ? Good morning, Camille Petit-Fernand
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LAURA KERVAGORET
Rating: 3 out of 5
Purchased kindergarten water bottle, much too big for a ps child, and heavy in the bag once full.
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Response from Petit-Fernand
Hello, We understand that the size and weight of the water bottle may not be ideal for a child in early childhood, depending on their habits and build. The water bottles are designed to be suitable for general use, but we take note of your feedback to improve our products. The C-MonEtiquette team
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PRISCILLIA Bernhard
Rating: 3 out of 5
Very nice gourds, shipped quickly. Solid except for the drawings. Barely used the 1st days, the drawings come off, which is a real shame.
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Response from Petit-Fernand
Hello, We are delighted that you find our water bottles beautiful and sturdy. However, we're sorry to hear that the designs are deteriorating rapidly. To help us understand and solve this problem, could you please e-mail us photos of the damaged designs? We'd love to find a solution that will fully satisfy you. Thank you for your understanding and patience. The C-MonEtiquette team
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Rachel L.
Rating: 3 out of 5
I like the stickers and the ordering process, but I've just washed my first t-shirt with an iron on label and it's already peeling off. Not impressed
Response from Petit-Fernand
Hello Rachel, We're terribly sorry to hear that your order was unsatisfactory, and we have sent a replacement order into production for you. We hope it arrives very quickly. Have a wonderful day!
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H M.
Rating: 3 out of 5
The girls (11 and 13) loved the choices of designs, they stuck well to the their clothes. They are both really happy with them. I felt they were more difficult to remove from the pack this year, several became misshapen getting them out - I didn't have this problem last time I ordered. If this had been my first order I wouldn't order them again. As it is - I'll get a similar product but maybe from a different company.
Response from Petit-Fernand
Hello Helen, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. The order you received probably suffered from an issue with the cutting machine, which have since fixed. We hope this order arrives very soon. Have a wonderful day!
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Vanessa Demesmaeker
Rating: 3 out of 5
Hello, I have always been satisfied with my orders, but unfortunately this one I received labels from another person. Does this happen? I just couldn't label my daughter's things for school. That won't stop me from recommending ?
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Response from Petit-Fernand
Hello [Customer's first name], Thank you for your message and your loyalty. We are very sorry to hear that you received labels for someone else. This is not normal and we understand the inconvenience it may have caused, especially with the start of the new school year. We apologize again for this incident, and thank you for your understanding. The C-MonEtiquette team
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Valentina
Rating: 3 out of 5
I have been ordering labels from you for years now and apart from a few minor hiccups in one order where the labels always came off , I have been fine. The only flaw , in this last order is the fact that the package arrived to me all ruined , half opened and crumpled. I had taken photos but then I left for vacation and can no longer find them as I had to delete photos
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Response from Petit-Fernand
Good morning Valentina, we thank you for your loyalty and sincerely regret the inconvenience you experienced with your last order. We apologize for the delivery-related mishap, although it is not directly our fault. We would like to assure you that our customer service team will contact you shortly to discuss the situation and offer you a business gesture as a token of appreciation for your understanding. Thank you again for your patience and we will do our best to improve your experience with us in the future. Sincerely, Chiara, Petit-Fernand
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Vanessa Varnier
Rating: 3 out of 5
This year I was a little disappointed because I ordered the same labels for school supplies as last year and they were much larger.
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Response from Petit-Fernand
Hello, thank you for your feedback. We're sorry to hear that the label format did not meet your expectations this year. The format of the labels has remained constant, but it is possible that variations in perception may occur. We encourage you to send us photos of the labels you received by email so that we can better understand the situation and provide you with an appropriate solution. The C-MonEtiquette team
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Pascale Estela
Rating: 3 out of 5
I've been ordering from your site for several years now, and so far I've never been disappointed, and have even recommended it to friends and family. This year, I didn't receive the labels and I'm going back to school without them. Problem with the letter carrier? Address problem? I don't know. But you have quality products and I thank you for that.
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Response from Petit-Fernand
Hello, Thank you very much for your loyalty and recommendations. We are very sorry to hear that you did not receive your order this year. We hope, however, that the second shipment reached you! All the best, The C-MonEtiquette team
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Mrs S.
Rating: 3 out of 5
Ordered the stick on sticker this time but was really happy with them. They ar3 hard to peel off the backing paying resulting in 1 corner becoming crinkled and then they are easy to peel of the garment. Will be re ordering the iron on ones again as they were great
Response from Petit-Fernand
Hello Salina, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. We hope this order arrives very soon. Have a wonderful day!
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Samantha Villefayot
Rating: 3 out of 5
I ordered a snack box and I'm disappointed with the result: a simple label stuck on the box. I was expecting something better, too bad. Otherwise it is very beautiful and good quality to see in time.
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Response from Petit-Fernand
Hello, Thank you for your feedback :) Indeed, our snack and meal boxes are personalized with stickers. The aim is to allow you to change your personalization according to your children without having to repurchase the whole product ? Have a nice day, Camille C-MonEtiquette
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Customer
Rating: 3 out of 5
I was disappointed that I bought to different name labels they came in the same book But were for two Different family's so not the best gift I could have given Then both I had to break the book re print the instructions
Response from Petit-Fernand
Hello Penelope, We're sorry to hear you are unhappy with your order. In order to help reduce the impact on the environment, we use as little paper as possible when making orders, which is why we put multiple labels with different names in a single booklet. If you wish to have separate booklets, the best way to guarantee it is by placing the orders separately. Our marketing department has been notified about this, in order to make this clear on our website. We apologise for this inconvenience, and thank you for your understanding. Have a wonderful day!
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Dydyne
Rating: 3 out of 5
I recently bought the school pack, but unfortunately I'm disappointed with the distribution of the labels. There aren't enough labels for clothes, and I only received one page of labels for shoes, which is insufficient. Conversely, there are far too many labels for objects. This unbalanced distribution has left me short of labels for essential needs. I really don't want to have to buy another 30-pack when this one isn't suitable.
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Response from Petit-Fernand
Hello, thank you for your comment. We are sorry that the Pack you have chosen does not meet your needs. ?? Your feedback is extremely important to us as it enables us to improve the products we offer you! Have a nice day, Camille C-MonEtiquette
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Jenni F.
Rating: 3 out of 5
I have ordered stickers from here before and they were great! However, this time the stickers I ordered are virtually impossible to unstick from the backing paper. Which means that by the time I've unstuck them they are all creased and don't stick as cleanly on the labels. I must admit I'm disappointed that the quality is not as good as previously.
Response from Petit-Fernand
Hello Jenni, We're so sorry about this issue with your labels. We have sent a new batch into production for you, and hope it will arrive soon. Have a wonderful day!
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Amélie
Rating: 3 out of 5
First order never received and no response from customer service... I gave myself a second chance with a second order by paying FDP for express shipping. I received my labels after 4 days. Luckily, I still received the labels for my son's first day of school. Product as created. I share....
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Response from Petit-Fernand
Hello Amélie, We are delighted that you have finally received your products ? However, we invite you to contact our Customer Service so that they can help you with the order that was not delivered to you by the postal services. We wish you an excellent day, Camille C-MonEtiquette
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Nathalie Pompei
Rating: 3 out of 5
Over the customer service, the gourd arrived damaged and impossible to fill out the claim form because "temporary error" I tried several days to refile and I finally gave up.
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Response from Petit-Fernand
Hello Nathalie, We're sorry your product arrived damaged. Our Customer Service department has just sent you an e-mail to help you as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
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