The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The site is not well done, I wanted to order labels for clothes, impossible to find so I ordered labels for objects I hope it will go.
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Response from Petit-Fernand
Hello Laury, I'm sorry to hear that you've had problems finding the garment labels on our website. I've just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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Beatriz
Rating: 3 out of 5
always liked it very much, but at the time of buying an extra cap for a bottle, which I had already done a few years ago, I got it wrong because they really took off the line and I didn't notice since it was there before. To give it back, though, I have to pay shipping and it's not convenient for me, so I have a new bottle without a cap and two more caps that I don't need in either of the two different stylus bottles I have.
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Response from Petit-Fernand
Good morning Beatriz, Thank you for your message. We are sorry for what happened. Our customer service has offered you the return solution to meet your request. We remain available for any information and wish you a good day, Chiara Petit-Fernand
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Bijou
Rating: 3 out of 5
Hello, I haven't yet used the labels I ordered for my daughter, but the visual is very nice.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We hope you will be completely satisfied with your labels. Have a nice day, Elise, C-MonEtiquette
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Sandy B.
Rating: 3 out of 5
Faster delivery service as took quite a few days to receive name labels
Response from Petit-Fernand
Hi Sandy, We are very sorry that you experienced a delay due to the mail. Thank you for sharing this suggestion, your feedback helps us to improve. Our customer service is always available, Have a lovely day, Chiara Petit-Fernand
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Marie
Rating: 3 out of 5
Quality products and fast dispatch (as evidenced by the postmark). However, it took the post office 20 days to bring me the labels (even though they were priority items). I contacted the after-sales service, which never replied (normally within 24 hours)!... but which didn't hesitate to call me back so that I could evaluate the after-sales service. In conclusion, C mon etiquette is a serious and reliable site... but you shouldn't encounter any problems because the after-sales service is non-existent. From now on, the rule will be "work it out for yourself!"
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Response from Petit-Fernand
Hello, We're very sorry that you've experienced delivery problems. Unfortunately, we have no influence on the postal service. We are also available by telephone to deal with your queries and complaints. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Joan Laisné
Rating: 3 out of 5
Average quality - see how the labels hold up in the wash
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Response from Petit-Fernand
Hello, Thank you for your feedback. We hope your labels meet your expectations. Have a nice day, Elise, C-MonEtiquette
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AO'R
Rating: 3 out of 5
Name stickers are great, but hard to get off the page and often the corners curl up.
Response from Petit-Fernand
Hello Anna, Many thanks for your feedback. Your opinion is important for us to improve and meet your expectations.?? Thank you for your trust and for choosing us for your order. Have a nice day?? Chiara Petit-Fernand
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Murielle Mezrai
Rating: 3 out of 5
Hello, Having ordered several times, I have always been delighted with the adhesive textile labels you offer. I'm very disappointed with the latest ones I've received. For one of the two models, nothing to complain about. However, on the other, the labels don't stick to the garment and if by chance they manage to hold on after a day, they all come off when you put them in the washing machine... Is this a production problem?
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Response from Petit-Fernand
Hello Murielle, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Charlotte Vande Wiele
Rating: 3 out of 5
As for the gourd, I'm very disappointed... I received it yesterday. I washed it by hand for the first time this morning. And I've already noticed dents at the base of the gourd... even though I didn't "mistreat" it. Knowing that these are water bottles designed for children, I wonder how long the color will hold up... if after only 2 minutes of use (washed in a stainless steel sink with a brush) it's already showing signs of knocks...
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Response from Petit-Fernand
Hello, We are sorry to hear that you are experiencing problems with your gourd. You have confirmed that you received the gourd in perfect condition and you noticed scratches after cleaning it. So this is a problem of use and cleaning and not a problem of manufacture or quality. Have a nice day, Elise, C-MonEtiquette
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Client
Rating: 3 out of 5
I'm disappointed. I found several labels in the washing machine. I thought they were washable. For your information, I wash my clothes at 40 degrees
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Response from Petit-Fernand
Hello Isabelle, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Tim
Rating: 3 out of 5
Unfortunately, after a short period of use, there is a distinct taste from the silicone straw. The bottle is very high quality and our little one drinks very well from it. The imprint of the name and the design are also very appealing.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you for more information. Have a nice day, Elise, EsIstMeins
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Didier Tourneur
Rating: 3 out of 5
The delivery time for my order had passed. We thought the shipment had been lost. As I absolutely needed the labels, I placed a second order. The first arrived 3 days later. I therefore find the delivery times too long and poorly respected. The product, on the other hand, is beyond reproach.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We are very sorry that you had problems with the delivery. Unfortunately, we are not responsible for postal delays. However, we are happy to see that you like your order. Have a nice day, Elise, C-MonEtiquette
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A.P.
Rating: 3 out of 5
I am very satisfied with the labels. However, when I placed my order, the site wouldn't load and I had to refresh the page. Thinking that the payment wouldn't be taken into account because my bank hadn't asked me for authorization to validate the transaction, I repeated the order later. The order appeared in my "C-monetiquette" account, but I received two order acknowledgements by e-mail. In fact, the site validated my two orders even though I hadn't authorized payment via my bank application. I ended up with twice the number of labels I had originally ordered, and it's impossible to cancel an order on this site. The products are fine, but the site needs to be updated regarding payment.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. It is not possible to cancel an order directly from your customer account. However, if you had contacted us by e-mail or telephone, we would obviously have been able to cancel one of the two orders to avoid you receiving a duplicate. Please do not hesitate to contact us if this problem occurs again. We'll be happy to help. Have a nice day, Elise, C-MonEtiquette
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Sabrina Salvador
Rating: 3 out of 5
I don't know, I haven't received anything yet...
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Response from Petit-Fernand
Hello Sabrina, Thank you very much for your feedback. We have taken care of your e-mail complaint. We look forward to hearing from you. Have a nice day, Camille C-MonEtiquette
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MARION RICHARD
Rating: 3 out of 5
Fast service, but two books of labels delivered in a simple envelope instead of a cardboard envelope, labels that have greatly lost in quality....
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. You have chosen to have your labels sent with tracking. This is done in a plain envelope with tracking, which La Poste delivers directly to your letterbox. Cardboard envelopes are only used for orders including objects. We wish you an excellent day, Camille C-MonEtiquette
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Marie Chery
Rating: 3 out of 5
Great for kids! It's great for kids' stuff, and doesn't lose them any more.
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Response from Petit-Fernand
Hello Marie, Thank you so much for your positive feedback! Lovely day to you, ? Elise, C-MonEtiquette
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Elm
Rating: 3 out of 5
I order every year. Very good product but the new parcel delivery format is not suitable. Sending by post was much more practical and above all quicker. With the bank holidays, it took me over a week to get my order, whereas before I used to receive it in my letterbox within 48 hours. The order was processed quickly, but it took too long to receive it at a relay point.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We take note of your comment. We hope your order meets your expectations. Have a nice day, Elise, C-MonEtiquette
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Erika Bermont
Rating: 3 out of 5
Overall disappointed. As the site suggests, my wish was to have personalized labels for guest gifts for a christening. When I received my order, one of the two designs I'd chosen was cut in half. Customer service was reactive, but first told me it was impossible to do better. A refund of 1.35 was granted. After a negative review on trustpilot, customer service called me back and offered to reissue the labels, removing the motif that had caused printing problems. The result is a bit sad, but at least I can use them...
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Response from Petit-Fernand
Hello Erika, I've tried to call you, without success. I've just sent you an e-mail so that we can discuss this directly by phone. I look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Lindsay
Rating: 3 out of 5
Order/receipt very good. Excellent packaging and great result. BUT one letter of the first name on the gourd is already damaged since I only received it a few days ago and I only washed it in hot water.
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Response from Petit-Fernand
Hello Lindsay, Thank you very much for your feedback. We're very sorry to hear about the inconvenience with your order. We have just contacted you to find out more. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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BOOBA
Rating: 3 out of 5
Delivery time too long
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Response from Petit-Fernand
Hello, We're sorry to hear that the delivery took longer than expected. Unfortunately, we have no influence over the postal service and therefore cannot be held responsible for delays in delivery by the post office. However, we hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Client mécontent
Rating: 3 out of 5
Delivery was quite fast. I've been ordering from c mon étiquette for years, but this time I'm a bit disappointed by the quality of the product. The labels come off the clothes very easily.
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Response from Petit-Fernand
Hello Nadège, We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Kaleigh W.
Rating: 3 out of 5
Very slow delivery
Response from Petit-Fernand
Hello, We are very sorry that your order arrived late. However, we hope that our products meet your expectations. Kind regards, Camille Petit-Fernand
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Marchar
Rating: 3 out of 5
The label book arrived stapled askew, so some labels have staple holes. ?? After 2 washes, some iron-on labels began to show signs of weakness and peel off slightly. ?? The free stickers are a good idea?
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had problems with your labels. We have contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sarah M.
Rating: 3 out of 5
Nothing to say about the quality of the products which I also recommended to acquaintances (labels items and kindergarten clothes). I would improve the timing of delivery, it went over 10 days, and most importantly I had no way to track the products.
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Response from Petit-Fernand
Good morning, Thank you very much for your feedback. We are sorry to hear that the delivery took longer than expected, but we will do what we can to improve the situation. Good day, Elise, Petit-Fernand
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Jade
Rating: 3 out of 5
I use them for both children for quite some years now and are brilliant and don't wash out and lift so really good product. But the waiting for them to come was like nearly 3 weeks. Really slow.
Response from Petit-Fernand
Hello Jade, Thank you for yuor message. We are really happy that you like our products :) However, we are really sorry for the delay with Royal Mail. Kind regards, Camille Petit-Fernand
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Laura J.
Rating: 3 out of 5
My initial order wasnt posted out. Then when I chased this I was sent the wrong order. However, responses were very prompt and this was rectified
Response from Petit-Fernand
Hi Laura, Thank you for your feedback. We are really sorry for this. However, we are pleased that you received your order and hope you are satisfied with it. Thank you for your trust, Chiara Petit-Fernand
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ES
Rating: 3 out of 5
I have ordered from EsIstMeins several times and have always been satisfied. This time shipping took two weeks and the print is unfortunately blurred (white on dark green). That's why I was quite dissatisfied this time.
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Response from Petit-Fernand
Hello Elizabeta, We are very sorry that our products are causing you problems. We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
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Edward H.
Rating: 3 out of 5
Delivery took a long time.
Response from Petit-Fernand
Hi Edward, We are very sorry for this delay, and thank you for sharing your feedback. Unfortunately, we cannot intervene in mail delays that are beyond our control. We are glad that you have received your order. Have a lovely day, Chiara Petit-Fernand
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Amelia G.
Rating: 3 out of 5
The water bottle is very nice too bad the name is off-center ??
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Response from Petit-Fernand
Good morning Amelia, Thank you for your message. One of our operators has already contacted you in order to help you. We look forward to your reply to bring you a solution as soon as possible. Good day, Chiara Petit-Fernand
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estelle
Rating: 3 out of 5
I'm very happy with the labels as always, but I asked for a relay point delivery to get it in 2 or 3 days and it took over a week.
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Response from Petit-Fernand
Hello Estelle, Thank you very much for your review. We are sorry that your order took longer than expected. ?? Unfortunately, we have no influence on the postal service, but we are happy to see that you like your labels. ?? Have a nice day, Elise, C-MonEtiquette
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Yannick Leroy
Rating: 3 out of 5
The labels are of good quality, but the delivery time is not respected. I therefore advise you to order in advance.
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Response from Petit-Fernand
Hello Yannick, We're sorry to hear that delivery took longer than expected. However, we're pleased to see that you're happy with the quality of our labels. Have a nice day, Elise, C-MonEtiquette
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Manon
Rating: 3 out of 5
Very happy with my labels. Very nice. A wide choice of personalized ones. After that I think it might take a little time to receive them, from the moment they are sent.
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Response from Petit-Fernand
Hello Manon, We're sorry to hear that your order took longer than expected to arrive. However, we're delighted to see that you like your labels ? Have a nice day, Elise, C-MonEtiquette
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Marie-Pierre F.
Rating: 3 out of 5
Never rceieved my order almost a month later Update: Customer sevice conatcted me swiftly (thanks for this) and offereed new shipment at their cost or refund, I opted for new shipment so hopefully this time the parcel won;t get lost!
Response from Petit-Fernand
Hello Marie-Pierre, Thank you for your message, We are very sorry for that. A member of our team has contacted you to help. Have a lovely day, Chiara Petit-Fernand
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julie fontaine
Rating: 3 out of 5
Delivery time too long. Order received too late
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Response from Petit-Fernand
Hello Julie, Thank you for your feedback. We are sorry that your order was delivered too late. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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Nicole Suárez
Rating: 3 out of 5
My order has not arrived, did not let me send form so I got in touch by Instagram, they offered me the refund of the amount paid, or send again, I am a regular customer is the first time that happens to me but it's a shame I was urgent and I had to order elsewhere.
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Response from Petit-Fernand
Hi, We are sorry this experience did not go as planned. We hope the next one will be good. Have a nice day, Elise, Petit-Fernand
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Marlène
Rating: 3 out of 5
I bought "qty 10" shoe labels, but they only fit 5 pairs of shoes. I went back to the site and it actually said in the detailed description "sold in packs of 5" (you had to scroll down to see the description...). So if someone wants 10 pairs of shoes, they have to order "20"... in the end it's too expensive for only 5 pairs. The other object labels are ok, but once I'd started using them, I should have gone for minis, but then again, they'd be too long and ill-proportioned. And they cost the same as the big ones! There are other sites for the same price: 150 better-proportioned mini labels for the price of 50 at c-mon étiquette... But I only saw this after ordering. Too bad.
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Response from Petit-Fernand
Hello Marlène, We're sorry to hear that your order did not meet your expectations. We do however take note of your comments. We wish you a pleasant day, Elise, C-MonEtiquette
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Michelle nd
Rating: 3 out of 5
Shipping could be offered for large orders. I had to order 3 water bottles, 1 lunch box and 2 sets of labels. Because of the shipping costs, I just took the labels. Too bad.
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Response from Petit-Fernand
Hello Michelle, We have just contacted you by phone to help you. We offer free delivery to your point relais for orders over 45 euros. We wish you an excellent day. See you soon, Sandra C-MonEtiquette
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Manue
Rating: 3 out of 5
The labels are pretty, but not very easy to peel off... They get damaged easily when you peel them off.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're having trouble with your labels. ?? We've just contacted you for more information on this subject. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Christelle
Rating: 3 out of 5
The clothing labels held up better when you ironed on them....sur ceux que j'ai reçues, elles partent déjà au 1er lavage!:(
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that you're having problems with your labels. Unless we are mistaken, the labels you ordered are self-adhesive and not iron-on. You don't need to iron them on. We'll get in touch with you for more information. Have a nice day, Elise, C-MonEtiquette
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Janine
Rating: 3 out of 5
The products look good and most of them last well. Unfortunately, I have now had 2 problems with the delivery. The first time nothing came at all. When I asked, they sent it again and it arrived. With the next order, nothing arrived again after 2 weeks! On request I should wait 24 hours. Then I got an email saying it had arrived. Still nothing there. But then the next day. Due to the annoying demand 2 stars deduction.
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Response from Petit-Fernand
Hello Janine, We are sorry that the delivery took longer than expected. Please note that we unfortunately have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. ?? However, we are pleased that you like the products. Have a nice day, Elise, EsIstMeins
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