The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I liked the fact that I could also design the signs in different colors and that, according to the description, they are also suitable for marking laundry in retirement homes, for example. That was the trigger for my purchase. After a fairly long delivery time, I held them in my hands. They are nice to look at and the name is easy to read. But now I have to point out that the stickers have to be stuck on the size or material label, otherwise they would not survive a wash. Rather impractical for a retirement home, as the name must always be stuck uniformly on the back in the neck area. I used them because I had no alternative, but I'm afraid that these name tags won't last long. ??
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Response from Petit-Fernand
Hello, Thank you for your review, which is very valuable to us. If we are not mistaken, you have ordered self-adhesive labels for clothing. Please note that we also offer iron-on labels that can be applied directly to the garment. This option is ideal for retirement homes. Have a nice day, Elise, EsIstMeins
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AURELIE FOUQUART
Rating: 3 out of 5
Order corresponding to my expectations but very disappointed with the delivery which cost me more than my order to be delivered in 48 hours but after waiting between 9am and 6pm on the day small SMS telling me delivery delay all to be put in my mailbox!! ??????
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Response from Petit-Fernand
Hello Aurélie, As explained during our telephone conversation, we are very sorry that the carrier delayed your delivery by 24 hours. However, we are delighted that our products are to your liking? Have a nice day, Camille C-MonEtiquette
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Fatdos
Rating: 3 out of 5
Several times during the label application process, glue has gotten onto the garment.
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Response from Petit-Fernand
Thank you for writing to us. We have contacted you to discuss this matter. No traces of glue should appear after applying your iron-on labels. We remain at your disposal. Have a nice day, Camille C-MonEtiquette
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Samantha
Rating: 3 out of 5
The products are good, but still expensive.
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Response from Petit-Fernand
Hello Samantha, Thank you for your message. We are constantly working to provide the best possible value to our customers while maintaining the quality of our service. We welcome any suggestions on how we can better meet your needs and thank you. Have a nice day, Camille C-Monetiquette
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Mme Marie -Laure
Rating: 3 out of 5
Disappointed some labels did not hold up to washing and peeled off...
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Response from Petit-Fernand
Hello Marie-Laure, We're very sorry that your labels are coming off like this. We've been in touch with you to find out what's going on and provide you with the best solution. Have a nice day, Camille C-MonEtiquette
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Céline
Rating: 3 out of 5
The purchase of the product was perfect (choice, personalization, delivery, fitting of the labels), but I was very disappointed by the resistance. The garments were washed at 40 degrees (not in a private washing machine, but in a commercial washing machine) and unfortunately the labels only held up to one or two washes at best.
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Response from Petit-Fernand
Thank you for writing to us. Further to our telephone conversation, we're sorry to hear that professional laundering has affected the quality of our labels on some of your towels. We hope that the solution we have proposed meets your expectations. Have a nice day, Camille C-MonEtiquette
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Liz
Rating: 3 out of 5
There was nothing wrong with the product, but I didn't realise it was being posted from France. Despite the French name, I'd checked it was a .Co.uk website, and noted you'd said Royal mail would be delivering, and that your dispatch was within 48 hours. I was under a deadline as my mum was moving to a care home. Due to it coming from France the labels didn't arrive in time, meaning the labels ordered can now not be used, and we had to pay again for an alternative. I wish I'd known postage would take longer than normal royal mail within the UK. Also, make your account before placing your order. I made it directly following my order, but it could not be linked to my order, meaning I couldn't track it.
Response from Petit-Fernand
Good morning Liz, Thank you for your message. We are very sorry that the order arrived late because of the mail. Unfortunately we cannot do anything about this. However, we hope that you are satisfied with the labels and their quality. Have a lovely day:) Chiara Petit-Fernand
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ylenia B.
Rating: 3 out of 5
Unfortunately, the product did not arrive on time. Despite this, the call center arranged for the order to be resubmitted at 0 cost, and on the third dispatch it finally arrived at its destination.
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Response from Petit-Fernand
Good morning Ylenia, Thank you for sharing your experience. We are glad you received your order and sorry for the delay due to the mail. However, we hope you are satisfied with the labels you received :) We thank you for your trust, Have a nice day ?? Chiara Petit-Fernand
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blandine S
Rating: 3 out of 5
Product arrived all wet so some labels are unusable shame Otherwise nothing to complain about.
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Response from Petit-Fernand
Hello Blandine, We're sorry to hear that you've received a damaged order. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Julien DUFRANE
Rating: 3 out of 5
The order was easy to place, but complicated to send and receive. The delivery times quoted are not always correct.
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Response from Petit-Fernand
Hello Julien, Thank you for your feedback. We are sorry to hear that the delivery took longer than expected. However, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Kiki
Rating: 3 out of 5
I'm a bit disappointed because the self-adhesive labels don't always stick well and I had to use several for one garment.
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Response from Petit-Fernand
Hello Hakila, Thank you very much for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you so that we can offer you a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Patrick GOURDON
Rating: 3 out of 5
The site asks for a delivery address that you fill in, and finally sends the parcel to another location far, far away from the one you want, and a day later than promised. Tip: don't pay extra for delivery.
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Response from Petit-Fernand
Hello, We are very sorry that you have experienced difficulties with the delivery of your order. Unfortunately, we have no influence over the postal service and carriers. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Mélanie Martin
Rating: 3 out of 5
Labels are difficult to separate from self-adhesive inserts
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Response from Petit-Fernand
Hi Melanie, Thank you very much for your feedback. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sarah Descamps
Rating: 3 out of 5
Nice, intuitive website. Fast shipping, but ecologically very shocking. I ordered 4 boxes of snacks, which were shipped in 2 cartons with tape firmly attached, even though all 4 boxes fit easily into a single carton. A waste of cardboard, Scotch tape and space in transit. It's worth noting, however, that the products are protected by cardboard rather than plastic bubble-wrap.
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Response from Petit-Fernand
Hello Sarah, Thank you very much for your feedback. We'll make a note of it and pass it on. Have a nice day, Elise, C-MonEtiquette
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Isabelle
Rating: 3 out of 5
So. Glad to have received the booklets of labels, except that I had to dismantle the two booklets ordered because the names of the children were mixed up, fortunately my husband saw it, not too cool ???
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Response from Petit-Fernand
Hello Isabelle, Thank you very much for your feedback. However, you can indicate when you order that you would like separate notebooks. You can also call us next time to make sure this is taken into account when assembling the booklets. Have a nice day, Elise, C-MonEtiquette
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pammam
Rating: 3 out of 5
I've been ordering all these labels for years, and the girls are delighted to be able to choose everything, from the color to the decoration.
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Response from Petit-Fernand
Hello Pascale, Thank you for your feedback. Unfortunately, after checking, we can confirm that you ordered self-adhesive labels for objects and not for clothing. Have a nice day, Elise, C-MonEtiquette
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hubert huleux
Rating: 3 out of 5
Very small bag a little disappointed
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Response from Petit-Fernand
Hello Élodie, Thank you very much for your feedback. However, all the dimensions of the bag you ordered can be found in the product description on our website. Have a nice day, Elise, C-MonEtiquette
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audguil
Rating: 3 out of 5
The labels are lovely, too bad the envelope arrived all wet. I hope they're not damaged.
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Response from Petit-Fernand
Hello Audrey, We've just contacted you to get more details about the status of your order. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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Giulia Z.
Rating: 3 out of 5
My first order was lost, so I waited more than 10 days unnecessarily, then customer service immediately replied that they would send me a new order, which arrived after 9 days. Great and professional customer service, but shipping to improve.
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Response from Petit-Fernand
Dear Giulia, Thank you for sharing your opinon and for positively rating our customer service ?? Good day, Chiara Petit-Fernand
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Flaviana
Rating: 3 out of 5
I had purchased clothing labels a few years ago for my first child. To date, unfortunately, I cannot be as satisfied as I was then. I made a purchase for my second child and many of the labels remain in the washing machine, peeling off from the clothes.
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Response from Petit-Fernand
Good morning Flaviana, Thank you for your comment. One of our operators will contact you in the day to help you :) I wish you a good day, Chiara Petit-Fernand
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Sonia
Rating: 3 out of 5
Received quickly. A little disappointed with the quality, as it comes off easily on some garments. What a shame!
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Response from Petit-Fernand
Hello Sonia, Thank you very much for your phone call. I can confirm that this is indeed a quality anomaly, and that's why we're sending the order back to you. Please keep us informed about the second shipment. See you soon! Sandra C-MonEtiquette
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Alexandra Mariage
Rating: 3 out of 5
I've ordered children's bottles before, and the drawings were printed on the bottle, but now they're glued on. Very disappointed. I have increased my rating because the customer service is really top notch and that's worth mentioning! Thank you
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Response from Petit-Fernand
Hello Alexandra, It was a pleasure to talk to you over the phone. Your feedback as a childminder is very valuable in helping us improve our products and services. See you soon, ? Sandra C-MonEtiquette
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Marie Anquetil
Rating: 3 out of 5
Good-quality labels, but I find that the sizes don't fit - too big to stick on most clothing labels.
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Response from Petit-Fernand
Hello Marie, We've just contacted you by email to find out a little more, and understand what size it is and for what type of garment. Have a nice day, ? Sandra C-MonEtiquette
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Jessica M.
Rating: 3 out of 5
I usually love these clothing labels but the last book I got just doesn't stick and come off in the wash. Never had problems before but with this latest batch I am. Shame really as I do love them.
Response from Petit-Fernand
Dear Jessica, Thank you for your message. A member of our team will contact you to help you. Have a lovely day, Chiara Petit-Fernand
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salima
Rating: 3 out of 5
My first two orders were just perfect, with incredible print quality and colors. The latest one is rather disappointing. The colors are far from what I had selected and the printing of the text is not as sharp. Disappointed...
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Response from Petit-Fernand
Hello Salima? We have just contacted you following your message, in order to help you and better understand what this is all about. We look forward to hearing from you, and assure you that a solution will be proposed. Have a nice day, Sandra from C-MonEtiquette
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Cc
Rating: 3 out of 5
The design is beautiful, however it didn't come with the ironing paper as stated on the card it came with. Everything else is brilliant
Response from Petit-Fernand
Hello Claudine, Thank you for your wessage. A member of our team will contact you to help you. Have a lovely day, Chiara Petit-Fernand
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ssn
Rating: 3 out of 5
I placed an order with the same symbols, colors and font as a previous order. But the labels I received had a print color that did not match what I wanted. Everything looked drained, the orange appeared mustard brown.
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Response from Petit-Fernand
Good morning Susana, Thank you for your message. One of our operators will contact you in the day to have more information about it. Good day, Chiara Petit-Fernand
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EugT.
Rating: 3 out of 5
On the whole I am very satisfied, the only thing I find a pity is that the stickers come off after one or two washes.
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off. Of course this should not happen! We have just contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Cristina Martínez Pérez
Rating: 3 out of 5
I am satisfied with the labels, but the prices seem a bit expensive to me.
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Response from Petit-Fernand
Hi Cristina, thank you for sharing your opinion. We would like to know a little more about what you think of our products, the quality and the price. We manufacture everything ourselves in Bordeaux, and we have our own team of graphic designers. We would love to talk to you on the phone. Regards, Sandra de Petit-Fernand
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Laura B.
Rating: 3 out of 5
Nice products, in my opinion the shipping however a bit expensive you should put it free for those who spend more than a tot for the rest the products are great and quality
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Response from Petit-Fernand
Good morning Laura, Thank you for your message and advice, your opinion is important. Please be happy that you are satisfied with our products. Have a good gionrnata ?? Chiara Petit-Fernand
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Chiara F.
Rating: 3 out of 5
Wash-resistant adhesive labels for clothes, good ones for shoes too but prices a bit too high
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Response from Petit-Fernand
Good morning Chiara, Thank you for your feedback, it is very important to us. We are very pleased that you tested the durability of our labels anyway. I wish you a good day ? Chiara Petit-Fernand
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Anna G.
Rating: 3 out of 5
Unfortunately I am not so satisfied, I have already had to scrape several out of my washing drum or they have come off and stuck to other items of clothing. I'm a bit disappointed
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Response from Petit-Fernand
Hello Anna, We are sorry to hear that your labels are peeling off. Of course this should not happen! We have contacted you for more information. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Canel
Rating: 3 out of 5
Delivery time not as stated.
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Response from Petit-Fernand
Hello, We are sorry that the delivery of your order has taken longer than expected. Please note that we have no control over the postal service, but we hope you enjoy your order! ? Have a nice day, Elise, EsIstMeins
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Mélissa
Rating: 3 out of 5
I really like the concept. Too bad there aren't more sales of spare parts. Buying a new bottle because the cap on your old one broke is expensive.
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Response from Petit-Fernand
Hi Melissa, I've just called you and left you a voicemail. I've also sent you an e-mail and look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Melanie Jacquemart
Rating: 3 out of 5
The labels are very pretty and the delivery time very fast, but the big HIC is that the labels are very, very hard to remove and stick on.
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Response from Petit-Fernand
Hello Melanie, Thank you very much for your feedback. We are very sorry to hear that you are experiencing this problem with your order. We have tried to contact you by phone, but will send you an email to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Loreto
Rating: 3 out of 5
The order always takes a long time to arrive
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Response from Petit-Fernand
Hello, We are sorry that the delivery took so long and we are doing our best to improve it. We hope that our products still meet your expectations. Hello, Camille Petit-Fernand
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Kathi V.
Rating: 3 out of 5
Positive: Beautiful motifs, clear colors, material great, booklet of stickers terrific Negative: Cold pack difficult to remove and closure of the bread box too difficult to open for my 3-year-old child, from order confirmation only French communication
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Response from Petit-Fernand
Hello, We take note of your opinion on the ice pack. However, could you send us the e-mail you received in French so that we can forward it to the relevant department? We look forward to your reply. Have a nice day, Elise, EsIstMeins
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Eloísa Barragán Hernández
Rating: 3 out of 5
Positive the quality of the product and variety of the same. On the negative side, it has taken me more than two weeks since the order was placed.
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Response from Petit-Fernand
Good morning Eloisa, Thank you for your message, we are delighted to hear that you like our products. However, we are sorry that the post office took so long to deliver your order. Good morning, Camille Petit-Fernand
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Ines
Rating: 3 out of 5
Long delivery time, and somehow it seems a bit small in font and image. Quick response on request.
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Response from Petit-Fernand
Hello Ines, We are sorry that the delivery took a little longer than expected. We have just contacted you to get more information about your quality issue. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Jennifer Rizzo
Rating: 3 out of 5
Delivery time too long
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Response from Petit-Fernand
Hello, We're sorry to hear that the delivery took longer than expected. We hope you enjoy your order. Have a nice day, ? Elise, C-MonEtiquette
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