The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning, Thank you for sharing your opinion, We are very happy that you are satisfied with the product. Good day, Chiara Petit-Fernand
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Madiha Hafoud
Rating: 3 out of 5
I am satisfied, the labels on the objects remained intact, but the labels on the clothes came off after the first wash, which disappointed me. Ps: they contacted me frankly, responded quickly and with great kindness, so the problem will be solved. Thank you
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Response from Petit-Fernand
Hello Madiha, Thank you for your message. We have just sent you an email to help you with your clothing labels. Have a nice day, Camille C-MonEtiquette
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Niemja
Rating: 3 out of 5
Very long delivery time! Labels don't hold really well compared to other manufacturers. However, my children like the design.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off. Please contact us by email and send us a photo of the problem so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Hayley W.
Rating: 3 out of 5
I bought a couple of packs of stick on labels. Some have stayed on but mostly the stickers end up coming off in the wash. I reapplied and followed instructions but still they come off Received a reply regarding this - thank you. However the refund mentioned has not been received.
Response from Petit-Fernand
Hi Hayley, Thank you for your comment. We are very sorry that you encountered problems with the quality of the labels. It must surely be an anomaly. Our labels are super strong. In any case, our customer service has already provided a full refund for this order. Have a nice day, Chiara Petit-Fernand
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Jennifer
Rating: 3 out of 5
The labels for objects are great, but the sticky labels for clothes aren't so great - they come off in the washing machine, even though I follow the instructions.
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Response from Petit-Fernand
Hello Jennifer, Thank you for your message. We're sorry your labels are coming off like this, it's not normal. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
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Laura D.
Rating: 3 out of 5
Easy to use website, delivery took a long time and I ordered two different names for Christmas presents but they came in one booklet so I had to cut them out and it looked a bit rubbish as a gift then. Labels are really lovely though and very easy to use.
Response from Petit-Fernand
Hi Laura, Thank you for sharing your opinion, we are happy you loved our labales and that you find them easy to use. A member of the Petit-Fernand team will contact you today to help. Have a lovely day, Chiara Petit-Fernand
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stephanie.M
Rating: 3 out of 5
I've already bought self-adhesive labels, nothing to say and fast delivery. I was disappointed with the bottle, especially the cap. I bought the first model with the pink cap when my daughter started school (recommended age 3). The cap must have broken in the first week of school (I found it hard to close myself). So much for using it that way. Then the black closing system now turns in a vacuum (after 3 months of use). I'd like the new screw cap, simpler I think, but I can't order it. There are only the first cap models or the bottle stoppers available alone, at the price of 8 all the same (the gourd is getting expensive lol). Mrs Marliot
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Response from Petit-Fernand
Hello Stéphanie, Thank you for your message. We're sorry that the stopper on your water bottle broke. We have just sent you an e-mail to try and find a solution. Have a nice day, Camille C-MonEtiquette
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Karine Le ray
Rating: 3 out of 5
I'm disappointed because it's not highlighted enough when it comes to iron-on and self-adhesive labels.
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Response from Petit-Fernand
Hello Karine, Thank you for your message. We are sorry that the distinction between our two types of labels is not easy. You can find on our site a tab for self-adhesive labels and another for iron-on labels with our instructions for use to avoid any confusion. We'll try to make the distinction clearer. Have a nice day, Camille C-MonEtiquette
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Anne
Rating: 3 out of 5
Nice labels in themselves, I just thought the writing looked a bit blurry and unfortunately 2 of them came off after the first wash, although I followed the ironing instructions.
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Response from Petit-Fernand
Hello Anne, We are sorry to hear that your labels are peeling off. ?? We have contacted you to help you in the best possible way. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Julia
Rating: 3 out of 5
The labels are very nice and the whole envelope with the instructions is very delicate. But the color of the name seemed a little off to me and I don't think they will last long on clothing. I would buy again as it makes a very nice detail on my baby's belongings.
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Response from Petit-Fernand
Good morning Julia, Thank you for your message. Our labels are created to resist washing and last over time. They do not peel off easily and the design does not come off either. Feel free to share your experience later :) Good day, Camille Petit-Fernand
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CHLOE PRERADOVIC
Rating: 3 out of 5
I bought 3 bottles with the colored cap. I had to buy a new cap because the others broke the first time they were dropped.
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Response from Petit-Fernand
Hello Chloe, We are very sorry that your plugs broke like this. We hope that our screw caps meet your expectations. Please do not hesitate to contact our customer service department if you have any quality problems. It will be a pleasure to answer you. Have a nice day, Camille C-MonEtiquette
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PAOLA S.
Rating: 3 out of 5
I recently purchased a lunch box with ice compartment, but on first use the base cracked I think it took a hit, not even a hard one, we taped it to continue using it. Promptly, customer service assisted me and assured me that it was definitely a product that was born defective, and I was immediately sent another replacement that is working fine. Thank you very much. Paola from Turin
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Response from Petit-Fernand
Good morning Paola, Thank you for your message and report. One of our perators will contact you later today to find a solution together. Have a good day ?? Chiara Petit-Fernand
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Uber R.
Rating: 3 out of 5
Very good Customer Service. Very bad the magazine of spedition.
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Response from Petit-Fernand
Good morning Uber, thank you for your message. We hope you will receive your new order very soon. Thank you for your patience and trust, Have a nice day ?? Chiara Petit-Fernand
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A B
Rating: 3 out of 5
Beautiful bottles, customization+++, super-fast delivery. Too bad the bottles are super fragile: after not even a week's use, the images peel off and the paint is damaged.
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Response from Petit-Fernand
Hello Alexandra, We are very sorry to read your message. It's not normal for your bottles to chip like this after a week's use. We have just contacted you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Clara
Rating: 3 out of 5
I bought for the second time two water bottles but they always have the same defect . They do not close the caps well the plastic used breaks easily. As for the part underneath of excellent quality
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Response from Petit-Fernand
Good morning Clara. Thank you for your message, we are very sorry for this anomaly. One of our operator contacted you we have sent you back the defective caps! Have a good day ?? Chiara Petit-Fernand
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Jess
Rating: 3 out of 5
Stickers are great value and really cute however I'm in the UK and it said delivery was 7-14 days and I waited 4 weeks for the stickers to come.
Response from Petit-Fernand
Hello, We are sorry that Royal Mail has taken so long to deliver. However, we hope that your order meets your expectations. Kind regards, Camille Petit-Fernand
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Larissa H.
Rating: 3 out of 5
I did not like the shipping. Took forever despite sending tracking could not be completed. Please improve.
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Response from Petit-Fernand
Thank you for placing your order with us. We are sorry that the delivery took longer than expected, but unfortunately we have no control over the postal service. ?? However, we hope you like our labels! Have a nice day, The EsIstMeins Team
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Sénéchal Camille
Rating: 3 out of 5
Everything was right from design to delivery, except for the color, which came out much flashier.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order did not completely meet your expectations. We hope, however, that the quality of our products is up to scratch. Have a nice day, Camille C-MonEtiquette
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37 maylin
Rating: 3 out of 5
Labels very good, pretty package but very disappointed with the delivery it was a day late although I had paid 9 extra because it was urgent to have ordered them on Thursday to receive them on Monday when it was scheduled for Saturday ... my son was able to go to school on Monday with his clothes marked with permanent marker. Too bad Sending a message to customer service: no reply To be continued
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Response from Petit-Fernand
Hello, We are very sorry about this delay from Chronopost. We confirm that your delivery charges have been reimbursed. Have a nice day, Camille C-MonEtiquette
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Barbara
Rating: 3 out of 5
The products are good but I paid for quick shipping and received the products after a week
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Response from Petit-Fernand
Buongirno Barbara, thank you for your comment. We are glad that our products meet your expectations. One of our operators will contact you within the day to resolve this shipping anomaly. Good day, Chiara Petit-Fernand
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PB
Rating: 3 out of 5
Very satisfied with the products purchased. However, the delivery went badly. Chronopost left the parcel on our doorstep without telling us. How did the delivery man get into the building? A mystery? C-MonEtiquette at its best... Chronopost big flop.
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Response from Petit-Fernand
Hello, Thank you for your message. We are very sorry to hear that your order was delivered this way. Have a nice day, Camille C-MonEtiquette
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Aïcha
Rating: 3 out of 5
I ordered 2 personalized water bottles for my children. The only downside is that the print is already starting to come off on one of the bottles. The white elastic around the stopper doesn't hold and keeps falling into the bottles! They're still pretty bottles though...
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Response from Petit-Fernand
Hello, We are very sorry that your water bottles have defects. We will contact you in the morning to help you. All the best, Camille C-MonEtiquette
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Iraida
Rating: 3 out of 5
Positive: I loved the products I bought, both the lunch box and the stickers! Negative: it took too long from my point of view to get the order at home!!!
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Response from Petit-Fernand
Good morning Iraida, We are sorry you had to wait so long to receive your product. However, we are delighted to hear that you liked them. Good morning, Camille Petit-Fernand
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Andrea F.
Rating: 3 out of 5
Unfortunately, I have not yet received an order for our daughter (although it was supposed to have been sent) ... it was supposed to be a gift for the start of school and has long since been paid for by bank transfer. The second order (a lunch box) for our other daughter was almost completely destroyed when it arrived...but it will probably be remade and resent.
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Response from Petit-Fernand
Hello, We have contacted you today to offer you the best solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Sephora Hamoum
Rating: 3 out of 5
I am extremely disappointed by the delay in delivery and I reported it 2 times to your sales department with no response.
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Response from Petit-Fernand
Hello, We are sorry that La Poste was late in delivering your order. We hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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LM
Rating: 3 out of 5
Product according to the description, they are of good quality. Negative point is that the shipment took more than 10 working days to arrive.
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Response from Petit-Fernand
Good morning Lydia, We sincerely regret this delay in delivery by the Post Office. However, we are pleased to know that everything is to your liking as far as our products are concerned. Hello, Camille Petit-Fernand
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Simona M.
Rating: 3 out of 5
Labels well made but delivery time longer than indicated
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Response from Petit-Fernand
Good morning Simona, thank you for your comment. We are sorry for the delay encountered in the delivery, unfortunately we can not intervene in the delays of postal services. However, we are glad that you are satisfied with the product, we hope you will receive your next orders on time. Good day, Chiara Petit-Fernand
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Stephanie GARREC
Rating: 3 out of 5
The quality of iron-on labels is poorer than before. They come off. Disappointed
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Response from Petit-Fernand
Hello, We're very sorry to hear that your iron-on labels have come unstuck. This is most likely a one-off production problem. We'll be in touch later today to help you. Have a nice day, Camille C-MonEtiquette
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Sara
Rating: 3 out of 5
The thermoadhesive labels for clothes have changed format and consequently the availability of characters has decreased (only 15 characters), and I have not been able to carry my daughter's full name and surname.
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Response from Petit-Fernand
Dear Sara, one of our operators will contact you later today to learn more about your experience with our products. Chiara Petit-Fernand
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Julia D
Rating: 3 out of 5
Self-adhesive labels don't stick very well. However, they were stuck on as instructed on the garment labels. After 2 washings, all labels were removed. Quite disappointed.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your labels have come unstuck. The quality of our products is our priority, so we will contact you today to help you. Have a nice day, Camille C-MonEtiquette
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Erika Lizandara
Rating: 3 out of 5
Because I paid to have it delivered in 48 hours and it took longer!
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Response from Petit-Fernand
Hi Erika, We are sorry that SEUR has delayed the delivery of your order. I can confirm that we have reimbursed you for the shipping costs you paid. However, as for our products, we hope that everything is to your liking. Good day, Camille Petit-Fernand
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Elisabetta L.
Rating: 3 out of 5
The labels are beautiful. But the package took at least 15 days to arrive
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Response from Petit-Fernand
Good morning, thank you for your comment. We are glad that you enjoyed our product. We apologize for the delay you experienced in the delivery time and thank you for your patience. Good day, Chiara Petit-Fernand
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Claire Majerus
Rating: 3 out of 5
Hello, Normally I am completely satisfied. However, this time, there were duplicate labels and others were not there that I had ordered. It's a shame. The quality is also sometimes not the same.
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Response from Petit-Fernand
Hello, We're very sorry to hear that the order you received is not what you asked for. We will contact you as soon as possible to help you. Have a nice day, Camille C-MonEtiquette
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ELISA
Rating: 3 out of 5
Until the order was completed on the site everything was perfect. Then in the shipping status it kept saying DELIVERED PRIORITY MAIL which is not clear whether it was delivered to the shipping service or to the user. Attempts made to get a response were all null and void....
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Response from Petit-Fernand
Good morning Elisa, thank you for your comment and your opinion. We are sorry that you encountered problems with the delivery, we hope you are still satisfied with your order. Customer service remains dsponibile for any clarification. Chiara Petit-Fernand
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Carine PARCQ
Rating: 3 out of 5
Satisfied with the product. But very long delivery time... My first order was received in 5 days, this one in 3 weeks ...
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived so late. However, we are delighted that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Carla Quiroga Redondo
Rating: 3 out of 5
Delivery too slow
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Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of the Post Office. However, as for our products, we hope that everything is to your liking. Good morning, Camille Petit-Fernand
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Giada
Rating: 3 out of 5
BEFORE:The product never arrived AFTER: I made arrangements for a refund which arrived immediately, it is true I did not get the product but, the service was efficient and timely. On a future occasion I will try to purchase again.
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Response from Petit-Fernand
Good morning Giada, thank you very much for your kindness and availability, see you soon for future purchases. Chiara Petit-Fernand
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Invité
Rating: 3 out of 5
Hello this year I'm a little disappointed with one wash the labels come off the garment whereas last year I ordered some and I was delighted because I washed them several times and the labels never came off.
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. I've just e-mailed you to discuss the problem and find a solution! Have a nice day? Luce C-MonEtiquette
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MARINA LUNA
Rating: 3 out of 5
Positive the quality. Negative the delivery time
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Response from Petit-Fernand
Good morning, We sincerely regret that Correos did not deliver your order on time. However, we are very pleased to hear that you liked our products. Hello, Camille, Petit-Fernand
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Marta
Rating: 3 out of 5
The labels are very nice with good print quality. Alas, the ones attached with the iron came off already after the first few washes at 30 degrees. We will try it with the stamp. EDIT: I was later contacted by customer service and received a second package of working labels free of charge.
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Response from Petit-Fernand
Good morning Marta, one of our operators will contact you within the day to find a solution together. We are very sorry. See you soon, Chiara Petit-Fernand
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