The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The gourds are beautiful but not delivered in 5 working days as advertised on the site. Annoying when you don't have the gift for the big day. The package was opened but nothing was missing.
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Response from Petit-Fernand
Hello Jérôme, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery anomaly. We have also contacted you by e-mail. Have a nice day, Ophélie C-MonEtiquette
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LP
Rating: 3 out of 5
Nickel label, correct delivery time. However, the gourd we received was damaged. We reported it and no reply. Too bad, I wouldn't recommend it and wouldn't recommend it either.
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Response from Petit-Fernand
Hello Laureen, Thank you for your message. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Carole MARCELINE
Rating: 3 out of 5
I usually order my labels and this year the delivery times were longer than normal.
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Response from Petit-Fernand
Hello, We're sorry for the delay due to the busy postal service. However, we have contacted you by e-mail to discuss this incident with you. Have a nice day, Ophélie C-MonEtiquette
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Nadine Aubinais
Rating: 3 out of 5
Hello I paid almost 9 euros for a 24h delivery. Ok there was the weekend between but it took more than 6 days to receive the order.
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Response from Petit-Fernand
Hello Nadine, Thank you for your feedback. We're very sorry about this incident and have taken the liberty of contacting you by e-mail in order to propose a compensatory solution. Have a nice day, Ophélie C-MonEtiquette
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CHAOUAT SOPHIE
Rating: 3 out of 5
The products are great but the delivery time was too long.
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Response from Petit-Fernand
Hello Sophie, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery incident. We have contacted you by e-mail to suggest a solution. Very nice day, Ophélie
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M. PORCHET Alexandre
Rating: 3 out of 5
I am very satisfied with the products. The labels are beautiful and stick well. However, I am disappointed with the delivery. I paid an additional delivery fee (10) to be delivered in 24h and I received my order 4 days later...
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Response from Petit-Fernand
Hello Alexandre, We are sorry that Chronopost did not meet its delivery commitments. However, we have contacted you with a solution for this incident. Have a nice day, Ophélie C-MonEtiquette
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Nilda Sanchez
Rating: 3 out of 5
It is all very nice design ... the bad thing is that the second day that the child returned from school had the bottle cap broken ... the good thing is that even if you do not have the cap if you cover it well does not lose water! But I would have liked it to be more resistant
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Response from Petit-Fernand
Good morning, We are sorry to hear that your bottle cap broke so easily. We have contacted you to help you. Hello, Camille Petit-Fernand
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Mimi
Rating: 3 out of 5
Great product but delivery time was too long
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Response from Petit-Fernand
Hello, We're delighted to hear that you like your order. However, the back-to-school season has lengthened the postal service's delivery times, and we apologize for this incident. Have a nice day, Ophélie C-MonEtiquette
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Lula32
Rating: 3 out of 5
Order process was easy and the children enjoyed choosing their designs. Delivery isn't the fastest but that was made clear when I ordered. The extra fun stickers are a nice touch but I would rather have paid less or got more name stickers for my money as they will be wasted - my children are 9 and 11. Frustratingly, a couple of the and stickers I stuck into clothes came off in the first wash and I found them stuck to other things. I've never had this problem with the brand I usually use. If any more come off, I will approach the company for a refund. I probably won't order from here again.
Response from Petit-Fernand
Hello Louisa, We thank you for your review and are really sorry to hear the quality of some of the labels was unsatisfactory! We have contacted you by email to apologise further and offer a solution. Jessica, Petit-Fernand
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Nina G.
Rating: 3 out of 5
The stickers are cute, but the delivery took far too long.
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Response from Petit-Fernand
Dear Nina, thank you very much for your review. We are sorry to hear that the delivery took longer than usual. Usually it is 2 - 6 days. Unfortunately, we could not influence the postal service for standard delivery. However, we do offer express delivery within 48 hours. LG, Ana
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Gabi S.
Rating: 3 out of 5
I ordered two different names and it was only put in a booklet, which I didn't like because I put the name stickers in the school bags, so I won't be ordering anything from here again.
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Response from Petit-Fernand
Hello Gabi, We are sorry if you are not satisfied with your order. However, we only send a separate booklet if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several booklets for reasons of paper consumption and staples (ecological responsibility). You only had 20 labels, so logically we send them together. Would you like us to send you the labels separately? Ana
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Karina
Rating: 3 out of 5
The product is very nice, but I thought I was ordering from a German website as it ends in .de. The fact that the product came from France meant that it took too long for me. Despite ordering on time during the vacations, the product only arrived after a good 2 weeks and school had already started.
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Response from Petit-Fernand
Dear Karina, Thank you very much for your review. We apologize for the long delivery times. We are indeed French company and the delivery most of the time takes 2-6 days. Nevertheless, we hope you like our labels. Ana
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Patricia J
Rating: 3 out of 5
Very expensive. In addition, we pay taxes at the end of the order while the prices are TTC ... promo when you buy two products, but the promo on free shipping are not cumulative ... misleading advertising ... I do not think I will recommend ...!!
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Response from Petit-Fernand
Hello. The taxes indicated at the end of your summary are not charges that you pay in addition, it is simply the amount included in the price of your items that we pay to the State. This amount is provided for your information and is a legal obligation. Please do not hesitate to contact us at [email protected] if you require any further information. Have a nice day? Luce C-MonEtiquette
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Emily L.
Rating: 3 out of 5
The labels arrived when they said they would and the service was fine, but unfortunately they didn't stick on some of the things I needed them to and fell off in the washing machine (even though I followed the instructions to the letter). I have since ordered iron on labels from another company.
Response from Petit-Fernand
Hello Emily, we thank you for your review and are really sorry to hear the quality of our labels wasn't satisfactory! We have now contacted you by email to offer a suitable solution. Jessica, Petit-Fernand
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Emma
Rating: 3 out of 5
The stickers are perfect but delivery took over 2-3 weeks
Response from Petit-Fernand
Hello Emma, Thank you for your review! We do apologise for this issue with the postal services! Jessica, Petit-Fernand
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K
Rating: 3 out of 5
Ordered labels for school uniform and were marked as delivered after waiting 10 days but didn't receive them. Took several attempts of reaching out to the company before they offered to resend or a refund. Patiently awaiting my refund now and disappointed as I'd heard such good things and the labels looked great on the website.
Response from Petit-Fernand
Hello, we are terribly sorry there were some delays with the postal services, meaning you didn't receive your order within time! Jessica, Petit-Fernand
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VB
Rating: 3 out of 5
Labels took more than 3 weeks to arrive. Left a review and messaged regarding the labels and was offered a refund or for them to be shipped again but they arrived before that was needed. I've applied them to the clothes and they seem to be sticking ok.
Response from Petit-Fernand
Hello, We are sorry to hear you have not received your labels on time for the start of school! I cannot see any order number or email attached to this review so cannot contact you directly to offer a refund. I invite you to contact us on your side and we will be happy to assist! Jessica, Petit-Fernand
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Raquel Sacristán Álvarez
Rating: 3 out of 5
The heat adhesive labels are beautiful, the finish is great but the downside I find is that I do not end up fixing at all to the clothes and with washing and use they end up peeling off.
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Response from Petit-Fernand
Good morning, Thank you for your message. It is not normal for your labels to peel off like this. We will contact you to help you. Hello, Camille Petit-Fernand
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Anna
Rating: 3 out of 5
The delivery took a while.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Invité
Rating: 3 out of 5
Long processing times
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Response from Petit-Fernand
Hello, your order was produced within 48 hours, as announced on our website. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Sebastian B.
Rating: 3 out of 5
Unfortunately, I don't like the iron-on labels. The selection that was made on the homepage was not implemented as selected, so I now have labels that I didn't want. But maybe I made a mistake when I entered them. Apart from that, I found the delivery time of over two weeks too long for the price, so the product arrived later than required. The labels only fulfill their purpose to a limited extent when ironed on. However, customer service proved to be very friendly and accommodating and a solution was offered.
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Response from Petit-Fernand
Hello, we are sorry that the labels did not meet your expectations. We already contacted you on August 21 to get more information about these labels, but unfortunately we did not receive a reply. We have contacted you again today to try and help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins.
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Hazevedo
Rating: 3 out of 5
Took a long time to arrive, the stick on stickers aren't great and peel easily.
Response from Petit-Fernand
Hello Hannah, We are very sorry that the delivery took longer than expected and even more sorry the stick on stickers are peeling easily! We have contacted you by email to offer a satisfactory solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Jo M.
Rating: 3 out of 5
Get these every year and never had a problem with them however this year the arrived way after the date time and applied them as usual but the are all stuck inside my washing machine now for some reason. Customer services were amazing when they didn't arrive
Response from Petit-Fernand
Hello Joanne, thank you for your review! We do apologise the delivery took longer than expected and that your order then stuck inside your washing machine! We have now issue a refund of your order and we are very sorry for this bad batch. Jessica, Petit-Fernand
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Frau A.
Rating: 3 out of 5
Quite a long delivery time.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Tom B.
Rating: 3 out of 5
Site was easy to use, products look great but don't last long at all.
Response from Petit-Fernand
Hello Tom, thank you for your review. We are sorry to hear the labels you ordered didn't last long. We have now contacted you by email regarding this issue. Kind regards, Jessica Petit-Fernand.
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Magalie C
Rating: 3 out of 5
Order received quickly. The choice of colors and symbols is correct and the creation quick. Very disappointed with the mini labels for pencils which don't hold on to the pencils and markers (the long edges come off if the pencils aren't big), I had to add tape to each label which was a real pain!
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Response from Petit-Fernand
Magalie, we've just left you a voicemail to help you, and better understand why the labels came off. We look forward to hearing from you :) Have a nice day, Sandra C-MonEtiquette
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M.B.
Rating: 3 out of 5
Stickers do not stick to simple pens. Other brands hold better and do not come off after 1 day. Shoe stickers, on the other hand, hold quite well.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to get more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Margarita Martínez Columé
Rating: 3 out of 5
I am surprised that when you get the labels is when they warn that it is better to put them on the label and not on the clothes because they can peel off with washing. Otherwise everything is fine.
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Response from Petit-Fernand
Good morning, The labels you have chosen are hot melt labels and are ironed directly onto the garment, there is no need to stick them on the label. However, our self-adhesive labels, they do stick on the labels as explained in our product descriptions on our website. We hope you liked our products. Hello, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
The service was good, product arrived quickly.
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Response from Petit-Fernand
Thank you for your review :) Have a nice day, The EsIstMeins Team
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Mercè Mañes Muñoz
Rating: 3 out of 5
Order took a long time to arrive
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office took a long time to deliver your order. However, we hope you were able to enjoy our products. Hello, Camille Petit-Fernand
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Chantal
Rating: 3 out of 5
Positive the quality of the labels, as negative that I placed my order in the month of July and just today September 8 I had them in my mailbox. I think they should stop working with the post office or give some alternative mailing option even if you have to pay separately. Correos is not competent and it makes you guys look bad.
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Response from Petit-Fernand
Good morning, Thank you for your message. We are very sorry to hear that the post office delivered your order so late. We hope you were still able to enjoy your products. Good morning, Camille Petit-Fernand
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annoot severine
Rating: 3 out of 5
Super to apply and fast with the iron but small disappointment 1st clothes washed in machine 1 week later it was completely Sorry! I found it on the window of the washing machine!
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Response from Petit-Fernand
Hi Séverine, we've just left you a voicemail to help you :) It's not normal for iron-on labels to come off if the instructions are followed correctly. Have a nice day, Sandra C-MonEtiquette
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Florine
Rating: 3 out of 5
A little disappointed with the personalized snack box, I thought the printing was directly on the box but it's a sticker stuck on and there was a little air bubble so it wasn't as pretty. Could I have bought a snack box elsewhere and put an object label with the name on it? The labels are nice and high quality.
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Response from Petit-Fernand
Hello Florine, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Agata M.
Rating: 3 out of 5
Long waiting time for the order. Labels are peeling off after couple of washes. , they look very nice but i would not buy them again.
Response from Petit-Fernand
Hello Agata, we are sorry to hear the delays in delivery were long and that the quality was unsatisfactory. We have now contacted you by email regarding the quality issue. Kind regards, Jessica Petit-Fernand.
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Nina P.
Rating: 3 out of 5
Hello, delivery took almost 2 weeks, some labels were already in the wash. What a pity
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sandra
Rating: 3 out of 5
Something has changed in production compared to 2 years ago. The current stickers no longer stick to the pens, on bottles and clothing it's ok. Shipping is ok, not incredibly fast but not very long.
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Response from Petit-Fernand
Thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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M.
Rating: 3 out of 5
I really liked the product itself when it finally arrived. The name stickers are well made and they were labeled correctly. However, the delivery took over 3 weeks - but as mentioned the product is really great!
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. However, we are pleased that you like our products. Have a nice day, ? The EsIstMeins Team
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customer
Rating: 3 out of 5
Lovely website & great products. They come from France & mine got stuck at customs so took 2 weeks to arrive. Customer service is all in French & didn't respond when I requested a tracking / replacement.
Response from Petit-Fernand
Hello Sarah, Thank you for your review! Your order was shipped as a standard letterbox delivery, so it shouldn't have gotten stuck at customs. We do apologise for not having answered your request on time and for the automated reply in French! I have forwarded your comments to our management team so we can improve in the future. Kind regards, Jessica, Petit-Fernand.
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Maëlis
Rating: 3 out of 5
The labels are of good quality. On the other hand, I had paid 9.50 for delivery and when it came to shipping I saw that my order had been sent by green letter. The site sent it back to me and fortunately because in the green letter I had neither the snack box I ordered nor the fabric bag! As a result, I received my complete order 1 week after the date initially announced.
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Response from Petit-Fernand
Hello Maelis, we are very sorry to read your review. We have just sent you an email in order to help you, and to find out if everything has been delivered. Please come back to us as soon as possible :) See you soon, Sandra C-MonEtiquette
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Sandra K.
Rating: 3 out of 5
Great stickers, but a delivery time of almost a month and two phone calls afterwards because the first shipment was probably lost and the second was sent out late.
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Response from Petit-Fernand
Thank you for your review. We are sorry that you had a bad experience with the delivery time. However, we are very pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
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