The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, I'm sorry that delivery is taking longer than usual at a time when the post office is overloaded. I will contact you this morning to make sure that you have received your order. Have a nice day? Luce C-MonEtiquette
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Melissa Renaud
Rating: 3 out of 5
I thought I'd get the labels in grey and the writing in white, but it's the other way round. I find it difficult to know which color to select. The names of the colors are not indicated. I'll do with those this time.
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Response from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
Delay too long order on 5/08 delivery on 16/08 .my daughter could not have her labels, she was leaving on the 16th in the morning for camp.
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Response from Petit-Fernand
Hello, I'm sorry to read that delivery seems to be taking a long time. Your order was shipped on August 09, 48 hours after you placed it. The post office then sent it to you in 6 working days! Please contact us at [email protected] so that we can discuss the situation. Have a nice day? C-MonEtiquette
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Audrey G
Rating: 3 out of 5
A difference between what I had done on screen and the final rendering. Now we'll see how well they match
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Response from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
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????
Rating: 3 out of 5
Disappointed And price a bit high
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Response from Petit-Fernand
We're sorry if our products don't meet your expectations, but we'll be happy to help you at [email protected]! Have a nice day? Luce C-MonEtiquette
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Alexandra CHEVALLET
Rating: 3 out of 5
The label is very practical but doesn't stick as well as before.
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Response from Petit-Fernand
We're sorry if our products don't meet your expectations, but we're always available at [email protected] if you'd like to give us any further details to help you out! Have a nice day? Luce C-MonEtiquette
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Rebecca F.
Rating: 3 out of 5
Unfortunately, the order did not arrive as announced. I wrote an email to ask what happened to my order and received no reply. Poor customer service.
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Response from Petit-Fernand
Hello Rebecca, We are sorry that you have not received your order as advertised. We have contacted you this morning to better identify the problem. We wish you a good day. Elise, ItIsMine
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L Vddaele DV
Rating: 3 out of 5
Delighted with the labels I bought previously Disappointed with the lunch box, perhaps I didn't read the description properly but I thought the design was engraved in the box when it's just a sticker on top, there were bubbles in it,! which I was able to remove myself by going over it with a square and so I redid the edges too. Otherwise, the box itself is fine. It's ideal because I can put a jar of compote in it, as it's quite high.
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Response from Petit-Fernand
Hello and thank you for your feedback. We are sorry that what you received was not what you expected. Please do not hesitate to contact us at [email protected] if you notice such a problem! We'll be able to help you better! Have a nice day? Luce C-MonEtiquette
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Céline Defoy
Rating: 3 out of 5
The personalization options are varied. However, I'm disappointed that the labels don't stick properly on pens.
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Response from Petit-Fernand
Hello! Our 1-line labels are designed to be applied to felt-tip pens, while our "mini" labels are suitable for pencils or crayons! Have a nice day? Luce C-MonEtiquette
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Cha
Rating: 3 out of 5
The stickers on the bottles come off very quickly when you put them in a bag.
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Response from Petit-Fernand
Hello. This problem is not normal. I will contact you in the morning to propose a solution. Have a nice day? Luce C-MonEtiquette
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Sabaah
Rating: 3 out of 5
Fast delivery, compliant products, but I find the bottle caps very hard to close.
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Response from Petit-Fernand
Hello and thank you for your feedback. We are in the process of redesigning this cap so that this problem no longer arises! Have a nice day? Luce C-MonEtiquette
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Blanca
Rating: 3 out of 5
I did not receive my order although I contacted customer service and the response and solution was very quick. I would have liked to be able to comment on the product.
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Response from Petit-Fernand
Good morning Blanca, Thank you for your message. We regret this delivery anomaly on the part of Correos. We hope that you will try again to give us your opinion about our products. Hello, Camille Petit-Fernand
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Elisa
Rating: 3 out of 5
Very good product and nice colors, honestly though I preferred the texture of other years. Now it is really plasticized adhesive, before it looked more like paper...I preferred it. Arrived in 10 days
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Response from Petit-Fernand
Dear Elisa, We are sorry to hear that your order did not meet your expectations. In fact, we have recently made some changes to improve the quality of the labels, some of them appear more glossy. Should you experience any problems, please feel free to send us photos of the affected products to [email protected]. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Emilie Chavanne
Rating: 3 out of 5
Hello, I have ordered labels several times without any problem. This time, I find that the quality of the printing is not great, it lacks color compared to last time. The delivery time and the delivery of the order are top notch. Do you have 1 label for socks?
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Response from Petit-Fernand
Hello. We haven't changed the colors themselves, so there was indeed a printing problem! I'll contact you to find out more! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
It remains to be seen whether this will hold.
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Response from Petit-Fernand
Please let us know at [email protected] as soon as you can! Have a nice day? Luce C-MonEtiquette
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Hiba
Rating: 3 out of 5
The gourds are pretty, too bad the two gourds I bought leak.
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Response from Petit-Fernand
Hello. Please contact our customer service department with photos of your bottles so that we can find a solution for you as soon as possible! Have a nice day? Luce C-MonEtiquette
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juliette
Rating: 3 out of 5
The labels ordered, nothing to complain about. However, I was disappointed with the wooden medallion. The wood was damaged, with a mark right down the middle.
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Response from Petit-Fernand
Hello and thank you for your feedback. It is indeed not normal that you have received a label with such a defect, I will contact you in the morning to find a solution! Have a nice day? Luce C-MonEtiquette
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Lisa
Rating: 3 out of 5
Stickers are great! The lunch boxes look great but unfortunately much too thick for a school bag.
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Response from Petit-Fernand
Hello Lisa, Thank you very much for your review. It is a pity that the box did not meet your expectations. Our lunch boxes for children measure 210mm (L) x 85mm (H) x 145mm (W) and we also offer the snack box which would have been better for you here. However, we are very happy that you like our stickers! Have a nice day, Elise, EsIstMeins
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Silvia
Rating: 3 out of 5
Labels arrived as ordered however over the years in my opinion they have lost some quality. The shoe labels were better when there was also the clear part to apply on top for more durability. Also the ones to iron on I preferred the earlier ones.
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Response from Petit-Fernand
Dear Silvia, We are sorry to hear that your order did not meet your expectations. Should you experience quality problems, please feel free to send us photos of the affected products to [email protected]. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Cz
Rating: 3 out of 5
Unfortunately, delivery took much longer than stated. The goods then arrived too late for the start of the daycare ?
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Response from Petit-Fernand
Hello Christine, Thank you for your order and your message. We are sorry that your order arrived late. We have contacted you this morning to have more information about it. Have a nice day, Elise, EsIstMeins
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Isabelle FELIX
Rating: 3 out of 5
Very nice print, but does not stick strongly enough to pencils, felt-tip pens, suitable for a flat surface.
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Response from Petit-Fernand
Hello! Our 1-line labels are designed to be applied to felt-tip pens, while our "mini" labels are suitable for pencils or crayons! Have a nice day? Luce C-MonEtiquette
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Da
Rating: 3 out of 5
It takes a long time to arrive. Order shipped July 28 and received August 16.
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Response from Petit-Fernand
Good morning, We are very sorry for this delay in delivery by Correos. We hope that, even so, our products meet your expectations. Hello, Camille Petit-Fernand
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Lb
Rating: 3 out of 5
Took a while to come but seem good quality! Hopefully they last many washes
Response from Petit-Fernand
Hello! We are very sorry your order took a long time to get to you but we are happy it was worth the wait! Have a nice day ? Luce Petit-Fernand
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Invité
Rating: 3 out of 5
I placed an order and after waiting a month I complained that they did not arrive. They sent it to me again and then when I thought they were lost, they arrived again. Great customer service, but the shipping...the rest is ok.
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Response from Petit-Fernand
Good morning, Thank you for your message. We sincerely regret this delay of delivery by the Post Office. We hope you liked our products. Hello, Camille Petit-Fernand
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Jess J.
Rating: 3 out of 5
Nice product but took ages to arrive
Response from Petit-Fernand
Hey Jess, thank you for your lovely message on our products ?? We are sorry to hear the delivery took a long time. We do recommand to allow 3 to 10 working days for delivery, however we are still dependant on the postal services. Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 3 out of 5
I loved the site, very easy to order, but I still have not received my order and where to see where it is?
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I will contact you this morning to give you more information! We are always available to help you. Luce C-MonEtiquette
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Shahaji
Rating: 3 out of 5
Overall designing and purchasing was great. However, the stickers were delivered in a paper envelope on a rainy day, therefore the envelope was soaked and so was the book the stickers came in. Maybe in future you change your packaging to plastic or maybe coat the book in a plastic layer.
Response from Petit-Fernand
Hello, we are sorry that your order was delivered like this. We do try to limit plastic use when shipping our products which is why your order arrives in a simple paper enveloppe. However, we will send your order back to you since we do not want you to be unable to use your stickers! Have a nice day ? Luce Petit-Fernand
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Invité
Rating: 3 out of 5
I loved being able to personalize the labels with my son's favorite colors and characters. The Maternelle kit is complete and I quickly received my order. The only downside is that the iron-on labels for the clothes don't hold up very well after a first wash, and half of them came off. ?? The rest of the labels (objects...) are perfect.
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Response from Petit-Fernand
Hello Sarah, Our customer service has contacted you by email so that we can find a solution to your problem. Have a nice day? Léa
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Megane
Rating: 3 out of 5
Disappointed with the personalized canvas bag, a bit expensive for so little! Doesn't seem to be very high quality. To be seen in time
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Response from Petit-Fernand
Hello and thank you for your feedback. Our natural cotton bag is made to last, so don't worry! We invite you to refer to the bag's 'Care and Use' tab on our site to find out the best way to enjoy your bag for as long as possible! Have a nice day? Luce C-MonEtiquette
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Jessica S.
Rating: 3 out of 5
Unfortunately, the labels are not what I expected, some of the plastic from the printout is stuck to them and is difficult to remove.
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Response from Petit-Fernand
We're sorry to hear about the problem with the labels. We would love to find out more details about the email and provide a solution for you! LG, Ana
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Invité
Rating: 3 out of 5
I'm pleased with the labels, but unfortunately a sheet of 10 mini labels was missing for one of my two daughters, which was a problem.
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Response from Petit-Fernand
Hello Julie, We're sorry you received an incomplete order. Our team has contacted you by email so that we can send you the missing labels as soon as possible. Have a nice day? Léa Cmonetiquette.fr
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Invité
Rating: 3 out of 5
They were as ordered only the adhesive strength was not really good had to help out everywhere with tesa
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Response from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you by e-mail to find out more details and find a solution for you! We look forward to your reply. Yours sincerely, Ana
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Sabrina
Rating: 3 out of 5
Parcel not yet received, I will give my opinion when I am in possession of it.
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Response from Petit-Fernand
Hello Sabrina, We're sorry you didn't receive your order. Our customer service has contacted you so that we can help you as best we can. Have a nice day? Léa C-Monetiquette
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Invité
Rating: 3 out of 5
Some of the stickers were quite difficult to remove
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off badly - of course this should not be the case! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Nadège
Rating: 3 out of 5
It's a pity that the greaseproof paper is missing to be able to use the clothes labels. Package incomplete
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Response from Petit-Fernand
Hello. We're very sorry about this production anomaly. I will contact you this morning to discuss the solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Client
Rating: 3 out of 5
I ordered for 2 children (not from the same family, so not the same name) and received everything in a single booklet. This made it difficult to detach the sheets without damaging them. My advice for next time is either to make a booklet for each child, or a system for detaching the sheets more easily.
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Response from Petit-Fernand
Hello and thank you for your suggestion. In order to protect the environment, we only send one checkbook. Don't hesitate to ask us beforehand! We'll be happy to help you. Luce C-MonEtiquette
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Mme GUILLOU Chloé
Rating: 3 out of 5
The labels are great, but unfortunately they weren't protected enough during delivery, and the dampness damaged the notebook.
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Response from Petit-Fernand
Hello. We are very sorry about this delivery anomaly. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Tiphaine Prugnier
Rating: 3 out of 5
The delivery was a disaster! Pay 10 to receive the product in 24 hours, I received it 5 days later ...
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Response from Petit-Fernand
Hello. We apologize for the delay in delivery by the postal service. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Pilar Cabrera Sanchez
Rating: 3 out of 5
This time when we ordered, things went smoothly, we couldn't change the typeface.
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Response from Petit-Fernand
Good afternoon Pilar, We are sorry to hear that your experience with us this time was not good. If you have any problem with the personalization of your products, please do not hesitate to contact us so that we can help you. Good day, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
Actually all good, only the shipping took a while.
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Response from Petit-Fernand
Thank you for your order! We are sorry again that the post is taking longer than it should. Normally it is 2 - 6 working days! We hope it will be much quicker next time;) LG, Ana
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