The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Quality products saving me time. Fast delivery. Point for improvement: it would have been nice to receive the booklets of labels sorted by child, especially when you have several children and the labels are all mixed up, it's really not practical. Thank you for taking my opinion into account for next year's order?
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Response from Petit-Fernand
Hello and thank you for your comment! Don't hesitate to contact us directly at [email protected], so that your notebooks can be sorted by name! We'll be happy to help. Have a nice day? Luce C-MonEtiquette
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Gwladys Rousseau
Rating: 3 out of 5
an error in the first name on part of the booklet (sibling inversion)
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Response from Petit-Fernand
Hello, we're very sorry about this production anomaly. I've just tried to contact you in order to send you back your good labels! Have a nice day? Luce C-MonEtiquette
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Billy C.
Rating: 3 out of 5
Took longer than expected for delivery. Needed to send a few e-mails as I was beginning to panic. This item was for my holiday, unfortunately it didn't come in time.
Response from Petit-Fernand
Following our phone conversation, you mentioned that you was reviewing the cushions. We do manufacture the labels and we hope you enjoy our products!
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Cardi
Rating: 3 out of 5
Too bad the notebooks are no longer separated for each first name and last order my notebook was damaged.
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Response from Petit-Fernand
Hello! Don't hesitate to contact us directly at [email protected], so that your notebooks can be separated for each first name! We'll be happy to help. Have a nice day? Luce C-MonEtiquette
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Sophia
Rating: 3 out of 5
I think it's a shame that the personalization is just a sticker. I was expecting something else.
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Response from Petit-Fernand
Hello Sophia, Thank you for your order and your review. We are sorry that the personalization did not meet your expectations. I have taken note of your comment and will pass it on to the relevant department. Have a nice day, Elise, EsIstMeins
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Diana F.
Rating: 3 out of 5
I wasn't aware that I would have to pay taxes for the product when entering Switzerland.
Response from Petit-Fernand
Hello Diana, I am sorry you had to pay taxes on your order. We have contacted you by email regarding this issue. Kind regard, Jessica, Petit-Fernand
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Deligne anais
Rating: 3 out of 5
Product quality and choice are perfect. However, delivery took an extremely long time (2 weeks).
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Response from Petit-Fernand
Hello Anais, We're delighted that you like our products. We are, however, sorry to hear that your order took a while to arrive. This is obviously not how we want our customers' experience to be. Please do not hesitate to contact us if you have any questions or need any assistance. Have a nice day, Léa C-Monetiquette
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Stephanie Ferreira
Rating: 3 out of 5
I think school supply labels are too big
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Response from Petit-Fernand
Hello and thank you for your comment. I will contact you directly in the morning to find out more about your opinion and pass it on to our development department! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
I'm a little disappointed by the rendering, which doesn't match the original simulation (there's a nice font difference between the first and second lines on the final product). It's a shame, because the labels are really pretty otherwise.
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Response from Petit-Fernand
Hello. We're sorry that our labels don't match what you ordered. I will contact you in the morning to discuss the solutions I can offer you. We're here to help. Have a nice day? Luce C-MonEtiquette
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mi alexandra
Rating: 3 out of 5
The labels don't stick very well, which is a shame... The same goes for clothes... Either I'm in bad luck because I'm told it's not normal at customer service...
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Response from Petit-Fernand
Hello. We are sorry that you are not completely satisfied with our products. It is emotionally abnormal for our labels to come off. I will contact you directly in the morning to discuss the problem with you. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
For the price of the pack, I would have liked more small pencil labels.
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Response from Petit-Fernand
Hello and thank you for your message. We take our customers' suggestions into account and I'll pass this one on to the relevant department! Have a nice day! ? Luce C-MonEtiquette
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Martuki G
Rating: 3 out of 5
I placed my order as it was estimated to arrive by the estimated date, but it did not arrive by that date so I cannot use it and I had to look for an alternative. However, I have to say that the customer service team was very responsive to my questions and resolved the incident.
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Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that you were unable to use your products in time. We are here to help you. Good morning, Camille Petit-Fernad
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Invité
Rating: 3 out of 5
I think the labels are really nice. The thing is, some of them come off easily.
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Response from Petit-Fernand
Hello Aurélie, We have contacted you by email so that we can find a solution together. Have a nice day? Léa C-Monetiquette
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Delphine MOTIN
Rating: 3 out of 5
Very nice labels and fast delivery. On the other hand, it's very difficult to peel off the small labels (mini format) to stick on objects. No problem with other formats, but this one is a real pain. I had the same problem last year. It's a pity, because it wastes time and is a bit discouraging.
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Response from Petit-Fernand
Hello Delphine, I have just contacted you by email so that we can find a solution to your problem. Have a nice day! Léa C-Monetiquette
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Invité
Rating: 3 out of 5
Hello, trustworthy site, but it's a shame we can't put more characters for people with long names.
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Response from Petit-Fernand
Hello and thank you for your message! We've taken your comment into account and will pass it on to the dedicated department! Have a nice day? Luce C-MonEtiquette
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Jane V.
Rating: 3 out of 5
Product is fine but delivery took over a week
Response from Petit-Fernand
Hello Jane, We are sorry to hear your delivery took a long time! Our delivery times to the UK are between 3 to 10 working days, as stipulated on our website. Kind regards, Jessica
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Audrey
Rating: 3 out of 5
Pen labels are very difficult to remove
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. Please don't hesitate to contact us via our contact form to explain the problem in more detail so that we can find a solution for you! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Valentina
Rating: 3 out of 5
I've been getting labels from you for 5 years but with the previous order I encountered a problem. the adhesive clothing labels hardly came off the envelope you sent , it took minutes before I could do it and when I could it all remained ruined and folded. still I redo the order giving you confidence. hope for the best
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Response from Petit-Fernand
Dear Valentina, we are sorry to hear that you have experienced a problem in previous orders, this is definitely a defect. Should you ever have a problem on the labels again, we remind you that you have 3 months to report it to us as stated in the general terms and conditions. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Invité
Rating: 3 out of 5
I've been ordering for several years, but this year I was super disappointed with the item labels. They were much thinner go on the pencil and glued harder. Disappointed this year. On the other hand, I have nothing to say about the clothing labels.
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Response from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our labels. Indeed, the one-line labels for objects are not adapted to pencils and pens, the "minis" labels correspond better. Please do not hesitate to contact us directly at [email protected] so that we can advise you on our products! Have a nice day? Luce C-MonEtiquette
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JM
Rating: 3 out of 5
I still haven't received my order...so I can't rate the product They have replied quickly to resolve the issue
Response from Petit-Fernand
Hello Julia, I have contacted you via email regarding this matter. Kind regards, Jessica, Petit-Fernand
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Lempereur
Rating: 3 out of 5
Satisfied with the fast delivery and the self-adhesive labels are nice, but several of them stick to the backing and are therefore unusable.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. Please do not hesitate to contact us at [email protected] with photos so that we can help you as best we can! We're here to help. Have a nice day? Luce C-MonEtiquette
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Marcela C.
Rating: 3 out of 5
I received another customer's product and my order was also sent to a different address. But fast replacement and free of charge!
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Response from Petit-Fernand
Hello Marcela, We are sorry that you received a different order than yours. We hope you like our labels. Have a nice day, Elise, EsIstMeins
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Rousse
Rating: 3 out of 5
The choice of labels was easy, and the order was dispatched and received very quickly. On the other hand, I found the labels a little too large for my intended use: sticking them on my daughter's clothes. They take up too much space to write a first name. I also realize that some of them don't stick well. Probably my fault... But I had done everything as indicated and they seemed to stick perfectly. Except that in the first wash, many of them came off by themselves.
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Response from Petit-Fernand
Hello. We're sorry to hear that you're not entirely satisfied with our labels. I'll be in touch to discuss how we can help. We're here to help. Have a nice day? Luce C-MonEtiquette
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Angelina MANTOVANI
Rating: 3 out of 5
Product very well made, fast shipping, nice personalization :) but none of my 3 year old's clothing labels are big enough to stick on... and my son is often disturbed by the clothing information labels so I often have to cut them off. Too bad the labels don't stick directly onto the garment, I hadn't paid attention to this important detail.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. We've taken note of your comment about the size of the labels and will pass it on to the relevant department. Have a nice day? Luce C-MonEtiquette
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Sig.Ra L.
Rating: 3 out of 5
Having to make more little gifts, receiving one booklet with labels with different names was not helpful. The quality is good. Thank you
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Response from Petit-Fernand
Good morning, We are sorry if your order does not fully meet your expectations. I can confirm that we produce a separate block only when it is a savings package (nursery, kindergarten...). For other cases, and even if the order includes several names, we do not necessarily send multiple pads, for reasons of paper consumption and staples (eco-responsibility). We thank you for your understanding. Have a nice day. Alessio, Petit-Fernand
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Invité
Rating: 3 out of 5
The shipping time was not met. The labels for marking items are smaller than what I ordered.
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Response from Petit-Fernand
Good morning Melanie, We have just sent you an email to help you. Hello, Camille Petit-Fernand
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Flora
Rating: 3 out of 5
As much as I would have given them 5 stars with last year's labels, I'm a bit disappointed here. I washed clothes that had been labeled several days before, and the labels came off and stuck elsewhere, on other clothes. It did it for 2 labels, I hope the others will hold.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. I will contact you this morning to better understand the problem and propose solutions. We're here to help. Have a nice day? Luce C-MonEtiquette
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Juliane L.
Rating: 3 out of 5
Relatively fast delivery, but it's a real bummer when you order 2 different names, which are then stapled together in a colorful mess and you have to painstakingly take everything apart. If they were both gifts, then only one could receive the stickers and one the "cover sheet". There's definitely room for improvement...
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Response from Petit-Fernand
Hello Juliane, thank you for your review. We send the labels for ecological reasons together in a booklet. We will write you an email to suggest a solution. But we hope you like the labels. Have a nice day. Elise, EsIstMeins Team
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Mehrak R.
Rating: 3 out of 5
Shipping has taken 10 days for every order so far.
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Response from Petit-Fernand
Hello, we are sorry that the postal service is taking a while to deliver your order. But we hope you like your order. Have a nice day, Elise, EsIstMeins
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Marie-France &Nbsp;
Rating: 3 out of 5
Hello, the labels are a bit large for pencils and small materials.
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Response from Petit-Fernand
Hello and thank you for your feedback. One-line labels are not made to be put on pencils! The "mini" size labels are what you need for pens. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
Original gift but poor presentation
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Response from Petit-Fernand
Hello, thank you for your comment. We've forwarded it to the development department! Have a nice day? Luce C-MonEtiquette
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Jennifer Simon
Rating: 3 out of 5
I've been ordering your labels for years, but lately I've noticed that the quality isn't as good. They come off the markers. Which is a shame, because that's the main use I have for them. I have to add sticky paper around the labels to hold them in place...
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Response from Petit-Fernand
Hello, thank you for your feedback. It's true that the labels you ordered are not suitable for pens and pencils. The "mini" size labels are the most suitable! We can be reached at [email protected] for more information about our products. Have a nice day? Luce C-MonEtiquette
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Caroline
Rating: 3 out of 5
Hello, I thought the labels were made of fabric, like plasters, to adhere better to clothes, but in fact they are simply stickers, a little disappointed.
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Response from Petit-Fernand
Hello, we're sorry our labels aren't what you expected. Indeed, our self-adhesive labels are very "classic" and are designed to resist washing, but also to be removed more easily than our iron-on labels, which are permanent! Don't hesitate to contact us by e-mail ([email protected]) if you have any questions about our products! We're here to help, have a nice day? The C-MonEtiquette team
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Coralie
Rating: 3 out of 5
The labels are nice and the service fast. It's a pity that the kindergarten pack doesn't offer the self-adhesive labels option only if you're not interested in iron-on labels.
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Response from Petit-Fernand
Hello and thank you for your message! We take into account all the suggestions we receive. We have forwarded this one to the appropriate department. Have a nice day? The C-MonEtiquette team
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CECILE
Rating: 3 out of 5
Surprised because I ordered for 3 children, and I received only 1 booklet with all the children. 2 children are mine, the 3rd is a friend it was for a gift. So I had to cut out the little boy's plates from the booklet. In short, average for a gift.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. In fact, they are sent in one and the same booklet in order to respond to an environmental logic. We'll take this feedback into account and pass it on to the relevant department! Have a nice day? The C-MonEtiquette team
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Marjory HUYGHE
Rating: 3 out of 5
Disappointed by the labels that come off, I just prepared the markers and pencils for the start of the school year and a week later I had to tape everything back on.
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Response from Petit-Fernand
Hello, 1-line labels are not suitable for pens and pencils, we recommend "mini" size labels for this type of item! Have a nice day? The C-MonEtiquette team
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Invité
Rating: 3 out of 5
The labels are great. My first delivery was probably lost at the post office. Instead of checking this directly when I asked, I was told to use the link to track my shipment. However, I had already stated in my inquiry that the link was not working. Not ideal customer service. I had to write 5 emails before they took care of my problem and looked into it.
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Response from Petit-Fernand
We are very sorry for the first shipment that the order was lost by the post office. Unfortunately, the post office has a problem on their side, which is why the tracking link did not work. We cannot influence our partner and we have then sent the labels at our expense. We would like to be contacted for more information about this. We wish you a nice day. LG, Elise
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Anne Duhautpas
Rating: 3 out of 5
I like the labels, but the children's bottles don't have very good stoppers. The original caps were broken, so I recommended two new ones a year ago. Unfortunately, the caps didn't close. I asked for new ones, they confirmed it, but both caps were lost in shipping apparently... Now, a year later, I've recommended the same stoppers again, as we like gourds, but I'm afraid they won't last long. It's a shame...
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Response from Petit-Fernand
Hello Anne, We are sorry that you are not entirely satisfied with our products. Please don't hesitate to contact our customer service department ([email protected]) so that we can find a solution for you, including our screw caps! We'll be happy to help. Have a nice day? Luce C-MonEtiquette
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Guyliane RAHIR
Rating: 3 out of 5
Label very good, but I ordered 2 packs for 2 different kids and the 2 packs are mixed up. Sometimes in one and sometimes in the other. When we put the same color labels for 2 boys. Guaranteed waste of time! I'm going to unhook everything and redo it, but hey...
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Response from Petit-Fernand
Following our telephone call, I would like to thank you once again for this feedback and we have passed it on so that this does not happen again! Thank you for your understanding. Have a nice day? The C-MonEtiquette team
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Anne-Cécile
Rating: 3 out of 5
Fast and careful delivery, quality labels. No forgotten order this time... But I'm still disappointed that I never received a return or refund for my previous order, even though they forgot to place it. Unprofessional customer service.
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Response from Petit-Fernand
Hello Anne-Cécile, we'll be contacting you by phone this morning to find out more about your order, as we can't find any order history. Good day, Sandra C-MonEtiquette
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