The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, have now tried the new stickers and unfortunately have to say that after washing all the stickers are washed off. I wanted to ask if they could be replaced. I'm going to try different ones because I have so much to do with 3 children and new stickers after every wash is not an option. I've had some from Amazon on my clothes for 6 months and they still hold. MfG
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Response from Petit-Fernand
Hello Sandro, thank you for your review. I believe you applied the labels incorrectly, which is why the labels started to peel off. We will contact you by email to find out more details and offer you a solution. MFG, Ana
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Dina L.
Rating: 3 out of 5
I expected it to be printed on fabric or at least a more durable material than paper. It is a simple label that can be found in any stationery store. It must be said, however, that the customer service department promptly stepped in to resolve my concerns.
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Response from Petit-Fernand
Good morning Dina, I hope you are satisfied with the solution proposed by phone. We remain at your disposal for any other concerns or questions. Good day. Margaret
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Sandy
Rating: 3 out of 5
To be honest, I didn't realize that there are only 30 stickers for the price. Unfortunately, I think it's quite expensive. Unfortunately, I can't say whether the stickers will last when washed.
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Response from Petit-Fernand
Hi Sandy, thank you for the review. You have indeed ordered 30 labels for a total price of 9 with free delivery. We hope you like the labels. Yours sincerely, Ana
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G.
Rating: 3 out of 5
I got the labels for kindergarten. They are made well, they are very nice. But the thermal ones don't look very wash resistant to me ??
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Response from Petit-Fernand
Dear GIusy, Thermoadhesive labels are designed to resist washing. I have sent you an email so that we can bring you a satisfactory solution to your problem. I wish you a good day. Margaret
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Jacqui73
Rating: 3 out of 5
The stickers are very nice. I ordered for two children. Unfortunately, the stickers were delivered in a booklet, which is a bit difficult as I wanted to give them away separately. Now I have to take the booklet apart and it no longer looks so nice. What a pity.
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Response from Petit-Fernand
Thank you for your feedback. We are sorry to hear that you did not like the way we send the labels. We send the small orders together for the environmentally friendly reason. Thank you for understanding. MFG, Ana
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Jaja
Rating: 3 out of 5
Iron-on labels are pretty but come off too quickly. Not suitable for wool or nylon.
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Response from Petit-Fernand
Hello Jacques, thank you for your phone call. We apologize for this quality anomaly. Good day, Sandra C-MonEtiquette
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ses
Rating: 3 out of 5
Spare parts seem too expensive to me. Since you can buy similar bottles for the price of one of your caps, for example.
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Response from Petit-Fernand
Good morning Manuel, we have just sent you an email regarding your claim. Have a nice day, Sandra Petit-Fernand
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Giusy L.
Rating: 3 out of 5
The name would have been better to be engraved as for the custom designs, I did not expect the 'sticker, the cap is very hard, the water bottle on the other hand is made well.
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Response from Petit-Fernand
Thank you for your feedback. We are sorry that you were not fully satisfied with our products.
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María Luisa Mendoza Gálvez
Rating: 3 out of 5
Cool designs and affordable prices. It takes too long to get home. On a positive note, it didn't take long to hear back from the team when I contacted them to find out about shipping.
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Response from Petit-Fernand
Thank you for sharing your opinion Maria Luisa. We hope that next time, the delivery will be faster. For anything you need, please write to us :) Sandra Petit- Fernand
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Noe
Rating: 3 out of 5
They take 10 days to arrive and they say it will take 48 hours. The quality is very good but they take too long to arrive.
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Response from Petit-Fernand
We are sorry for the long delivery time with the post office. Thank you for your trust, Sandra Petit-Fernand
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CIVIER CELINE
Rating: 3 out of 5
I was delighted to receive the labels but bad luck, they didn't adhere well to my son's socks. Otherwise for the rest of the clothes no problem.
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Response from Petit-Fernand
Hi Céline, We'll be in touch by phone later today to help you with the labels :) Have a nice day, Sandra - C-MonEtiquette
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Invité
Rating: 3 out of 5
Aesthetically very beautiful thermoadhesive labels, but unfortunately not durable after the first wash some came off.
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Response from Petit-Fernand
Good morning Emanuela, I am sorry you have encountered anomalies with our labels. They should not come off. I have sent you an email so that I can propose a satisfactory solution. I wish you a good day. Margherita
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NICOLAS LEMOINE
Rating: 3 out of 5
I couldn't use the 10% discount code you sent me after my first purchase.
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Response from Petit-Fernand
Hi Nicolas, We've sent you an email about this :) Have a nice day, Sandra - Cmonetiquette
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cliente
Rating: 3 out of 5
Very good quality and quantity. Good glue. Beautiful design. Too bad I ordered for two brothers and they came mixed and messed up.
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Response from Petit-Fernand
We have just sent you an email to help you :) Hello, Sandra - Petit Fernand
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LEFRANC ELODIE
Rating: 3 out of 5
The experience is super I recommend you are adorable
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Response from Petit-Fernand
Hello Elodie, We are surprised by your message, as we contacted you on 8/02 regarding your order. I have just left you a message in order to help you as soon as possible :) A very nice day to you and many thanks for your trust. Sandra - Cmonetiquette
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Nuria Cullell Roca
Rating: 3 out of 5
I like the product very much, but the delivery times are not very much in line with what the website says.
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Response from Petit-Fernand
Hi Nuria, We apologize for the delay of the post office. In general it usually goes quite fast, but yours has unfortunately been delayed. Have a nice day, Sandra - Petit Fernand
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manu
Rating: 3 out of 5
the order was easy, the name tags were as pictured, unfortunately there was no exact description of how to use them, how hot the iron has to be, I first googled, the shipping took 10 days, in a normal letter, I thought that was long.the mail came from France, I didn't know that either.The phone number I gave when I registered was on the outside of the envelope, so much for the fact that they promise to handle the data with care, anyone in the post could read it, I didn't think that was great, I didn't register in the phone book.....ich was on their site because of the instructions, only they don't say how hot the iron should be, each iron has several levels, I then took the highest, only with 8 seconds as described it was not enough, I pressed the iron with pressure on the supplied paper for 30 seconds, whether it survives the laundry I don't know yet, I have given the things to the nursing home ...I'll see if they tell me anything.
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Response from Petit-Fernand
Hello Manu. Thank you for the review. We appreciate any feedback so that we can improve. The phone number was indeed printed on the package and was mainly used by the post office. We have forwarded your suggestion to the management to review this information and from now on it will be removed. The instructions for using the labels are printed on the brochure you received, and you will also find all the information on the website with the video just below the various labels. Standard shipping usually takes 2-6 working days, depending on the postal service provider. Please let us know via email if you have any suggestions on where to place the information or anything else!!! We apologize for any inconvenience!!!
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Jennifer Rodriguez
Rating: 3 out of 5
the stickers are fine, they work, but the shipping was disastrous, arrived late, and got wet in the mailbox, ... the good thing is that it shows that they will hold up well. but it's a shame because the design and utility were good, I do not know if I will buy again.
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Response from Petit-Fernand
Good morning Jennifer, we just left you a voicemail :) Have a nice day, Sandra - Petit Fernand
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Sarah
Rating: 3 out of 5
Delivery arrived just before my son left for his discovery class I sent an e-mail and got a standard reply reminding me of the delivery times I have always been satisfied except this time.
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Response from Petit-Fernand
Dear Sarah, We're sorry about the delay in delivery with La Poste. I've just left you a voice message :) Very nice day to you, and thank you for your confidence. Sandra - Cmonetiquette
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SL
Rating: 3 out of 5
very long delivery time and a couple of labels are already peeling off on the second/third wash
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Response from Petit-Fernand
Good morning Stefania, I am sorry you found the delivery time too long. It is abnormal for the labels to come off, I have sent you an email to propose a satisfactory solution. I wish you a beautiful day. Margherita
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Kunde
Rating: 3 out of 5
Unfortunately, they don't last in the dishwasher.
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Response from Petit-Fernand
Thank you for choosing Esistmeins. We are sorry that the labels are starting to peel off. Please read our email for details on how to resolve this issue. MFG, Ana from Esistmeins.
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Yana T.
Rating: 3 out of 5
Great service overall, however stickers do not stick that great for that long. Also, sometimes is tricky to find some features on the website. For example, I wanted single line Max but couldn't fine the option for single line, so I got an empty space and my son's three-letters-name, not that great
Response from Petit-Fernand
Hi Yana, thank you for your review. We are sorry to hear that the labels started to peel off. This should not happen and we would like to find out more over the email. We always available to answer your questions in a case you can not find some products or require more information on our products. Kind regards, Ana
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Abousefian
Rating: 3 out of 5
I put only 3 stars because I did not receive the 3 of sharing sponsorship which are always waiting. I placed 2 orders in January and was not able to take advantage of the 3. We exchanged phone calls and emails. And the problem is still not solved
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Response from Petit-Fernand
Hello, I'm surprised to read your message, because the 3 sponsorship euros are automatically transferred to your customer account. To use them, just enter "3" at checkout. Have a nice day, Sandra - Cmonetiquette
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Mylene
Rating: 3 out of 5
Good product, I recommend it. On the other hand, paying for fast shipping to receive it more than a week later is average.
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Response from Petit-Fernand
Hello Mylene, thank you for your confidence :) On the other hand, I'm sorry but on your order, you've selected free standard shipping with the post office. If you have two orders in progress, including one with chronopost, we invite you to contact us by phone to better understand and help you. Good day, Sandra - CmonEtiquette
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Invité
Rating: 3 out of 5
Adhesive labels for clothes are resistant to washing,unfortunately,on the other hand,with the thermoadhesive ones I did not find very good because they almost all came off after the first or second wash.I recommend using them on light cotton to make them last a little longer.
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Response from Petit-Fernand
Good morning Chiara, I am sorry you have encountered problems with our labels. It is abnormal for them to come off if the instructions were followed correctly. I have sent you an email so that we can bring you a satisfactory solution. Have a good day. Margaret
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Jenifer
Rating: 3 out of 5
Some iron-on labels don't really hold, I have to go over them several times. And the labels could have been a bit smaller.
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Response from Petit-Fernand
Hello Jenifer! That can't be :( I'll send you a private message right away so that we can find a solution.
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Invité
Rating: 3 out of 5
Unfortunately, the first stickers have already fallen off during the 1st wash at 30 degrees !!!
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Response from Petit-Fernand
Good morning, we have just replied to your email and will resend the labels in the next 48 hours.
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Sebastian
Rating: 3 out of 5
Unfortunately, the shipping costs are very high, so a lunch box actually costs 28.00. The first tin lasted almost 3 years.
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Response from Petit-Fernand
Hello Sebastian, thank you for your review! We are doing our best to reduce shipping costs.
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Anne
Rating: 3 out of 5
Unfortunately I have to give a bad rating. I have never waited so long for an order. I have already written 2 emails. Where each time only a prefabricated automatic reply mail comes. So you can't do anything with it. We needed them so urgently by tomorrow. And then that's just extremely annoying! We are curious to see when they will finally arrive. And hope that at least the labels will do a good job.
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Response from Petit-Fernand
Hello Anne, unfortunately I can't find your order because your email address is invisible. You are welcome to reply to our email so that we can help you! It can sometimes take longer than planned between shipment and actual delivery.
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Invité
Rating: 3 out of 5
Too slow shipping
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Response from Petit-Fernand
Good morning Barbara, I am sorry you found the shipment too slow. It may be a delivery anomaly, I have sent you an email. I wish you a good day. Margaret
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Invitée
Rating: 3 out of 5
Delivery takes almost 15 days
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Response from Petit-Fernand
We are very sorry for the delay in delivery. This is not usual. We usually deliver between 2 and 4 working days :) Have a nice day, Sandra - CmonEtiquette
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Berioska
Rating: 3 out of 5
The thermo adhesive stickers have mostly peeled off after washing the clothes in the washing machine. The others are still in place.
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Response from Petit-Fernand
Hi Virginia, I just contacted you by email to help you with your order. Good day and thank you for your confidence :) Sandra - Petit Fernand
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Fiammetta G.
Rating: 3 out of 5
I have purchased your object labels several times before, but this time I have difficulty removing the labels, more than one does not come off the backing well and the adhesive part remains attached which you can remove later.
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Response from Petit-Fernand
Good morning Fiammetta, I am sorry you encountered problems with our labels, this is an anomaly. I have sent you an email with a satisfactory solution to apologize for the inconvenience. I wish you a good day. Margherita
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Invité
Rating: 3 out of 5
After the first wash, several labels unfortunately peeled off.
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Response from Petit-Fernand
Hi Estelle, I'll be in touch later today to help you with the order. Have a nice day, Sandra - CmonEtiquette
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Uhuhu
Rating: 3 out of 5
The stickers are already usable. But there's far too much garbage around them: stapled with an envelope, space between the stickers and additional stickers that nobody needs.
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Response from Petit-Fernand
Hello Uhuhu. Thank you very much for the review. We will take your opinion about the presentation of the labels into consideration and try to improve it soon. We always include free labels with the order to bring more joy to the children and we are sorry to hear that you didn't like it. We hope you like the name labels!
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Cros
Rating: 3 out of 5
Following a delivery problem, I never received my order. But after contacting the after-sales service, my order was reimbursed within 48 hours. Top-notch after-sales service.
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Response from Petit-Fernand
We're glad to have helped you in the end. I hope you have a wonderful day, and many thanks for your confidence, Christian. Sandra - CmonEtiquette
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CAULIER CHRISTELLE
Rating: 3 out of 5
I thought they were fabric labels, but they're plastic. I'm a bit skeptical about the length of time, so I'll see how long it takes.
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Response from Petit-Fernand
Hello Christelle, we're surprised by your message, because on the product sheet you've chosen, it's clearly indicated that these are self-adhesive labels and not sewing. Have a lovely day, Sandra - CmonEtiquette
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Barbara B.
Rating: 3 out of 5
Unfortunately, the new labels for objects (pencils specifically) no longer stick like the ones I used to take come right off.
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Response from Petit-Fernand
Good morning Barbara, we are sorry you had problems with our object labels. We have sent you an email to bring you a satisfactory solution. We wish you a good day. Margaret
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A. M.
Rating: 3 out of 5
Very long wait times. Little clarity on shipping: free for my order (let's be clear, of 60E) but by regular mail and no tracking. From order to receipt took 20 days. For these prices they should provide fast shipping with tracking and free, like other sites
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Response from Petit-Fernand
Good morning Antigone, I am sorry that your order was delivered late and I understand your disappointment. I hope the solution proposed by email is to your liking. I thank you for your patience and wish you a good day. Margaret
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Michela M.
Rating: 3 out of 5
Very good product, too long shipping and delivery time
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Response from Petit-Fernand
Good morning Michela, I am sorry that the delivery time turned out to be too long. I have sent you an email to apologize. I wish you a good day. Margaret
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