The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The cotton bags are small for 4 changes required in one bag and the sheets in the other are not comfortable. Good quality of the stickers which are very durable. The glass of mediocre quality has already faded.
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Response from Petit-Fernand
Dear Laura,
Thank you for your feedback and we apologize for the inconvenience with the cotton bags and the sheets. We appreciate your comment on the quality of the stickers and will take your observations about the glass into consideration. We are committed to improving our offering and your contribution is very valuable.
Best regards,
Giulia from Petit-Fernand
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Nadia N.
Rating: 3 out of 5
following a purchase from 28/08/2025
Stickers peel off after the second wash!
Response from Petit-Fernand
Dear Nadia,
Thank you for your feedback regarding the stickers from Petit-Fernand. We’re sorry to hear that they peeled off after the second wash. Your experience is important to us, and we will certainly look into this issue to improve our product quality. If you have any further concerns, please feel free to reach out to our customer service team.
Best regards,
Giulia Petit-Fernand Team
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Laura D.
Rating: 3 out of 5
following a purchase from 28/08/2025
The iron-on stickers for clothing come off in the first or second wash. If I could have chosen, I would have only asked for the adhesive clothing stickers as they seem to last longer.
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Response from Petit-Fernand
Hello Laura,
Thank you for sharing your opinion about our stickers. We are sorry that you had issues with the durability of the iron-on stickers. We appreciate your suggestion about the adhesive stickers and will take it into account to improve our products. If you decide to try our adhesive stickers, we hope they provide you with a better experience.
We just sent you an email to assist you :)
Have a good day,
Camille Petit-Fernand
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Stephanie H.
Rating: 3 out of 5
following a purchase from 06/09/2025
Very small writing
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for your feedback regarding our site. We take your comment about the font size into account and we will consider improvements on this matter. Your opinion is valuable to us.
Sandra from C-MonEtiquette
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Poliseno M.
Rating: 3 out of 5
following a purchase from 27/08/2025
Unfortunately this time the stickers were not cut well and it was very difficult to separate them from the sheet…
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Response from Petit-Fernand
Dear Marco,
Thank you for sharing your experience with us. We are sorry to learn that the stickers were not cut correctly. Your feedback is valuable and will help us improve the quality of our products. We invite you to contact our customer service to find an appropriate solution.
Best regards,
Giulia from Petit-Fernand
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ROMANA A.
Rating: 3 out of 5
following a purchase from 05/09/2025
The thermal adhesive clothing labels do not hold up in the wash..... too bad since I wash at 20 degrees.
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Response from Petit-Fernand
Hello Romana,
Thank you for taking the time to share your feedback. We are sorry to hear that you are experiencing difficulties with our thermal adhesive labels.
An email has been sent to you to assist you.
Have a nice day,
Sandra C-MonEtiquette
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Alexandra D.
Rating: 3 out of 5
following a purchase from 02/09/2025
The format has changed and it does not stick at all on my son's school items. First year I am disappointed
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Response from Petit-Fernand
Hello Alexandra,
Thank you for taking the time to share your opinion. We are sorry to hear that the new format does not meet your son's needs. Your feedback is valuable, and we will make sure to review it to improve our products.
I confirm the reshipment of the entire order.
See you soon,
Sandra C-MonEtiquette
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Laura R.
Rating: 3 out of 5
following a purchase from 25/08/2025
The stickers are hard to remove. Especially for children. Additionally, I find the whole booklet and the extra stickers unnecessary.
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Response from Petit-Fernand
Good day, Laura,
I ask you to contact our customer service and attach photos of the labels so that a solution can be offered to you. The additional labels are goodies. I wish you a nice day.
Best regards
Customer Service EsIstMeins
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Cesaro J.
Rating: 3 out of 5
following a purchase from 24/08/2025
Difficult to detach, especially the small ones. However, very beautiful and of quality
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Response from Petit-Fernand
Dear Jessica,
Thank you for your feedback and for appreciating the quality of our products. We apologize for the difficulties encountered in detaching the smaller labels; we will take your suggestion into account to improve further. We are always available for any further needs.
Best regards,
Giulia from Petit-Fernand
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Lady C.
Rating: 3 out of 5
following a purchase from 03/09/2025
Disappointed with the water bottle because the tone-on-tone first name is not visible, I would have preferred a verification service to advise or alert us like the one that exists on some personalization sites.
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Response from Petit-Fernand
Hello Lady Cha,
Thank you for taking the time to contact us.
I am surprised, as it is the font you selected during your order.
I just sent you an email so we can discuss this.
Have a very nice day,
Sandra
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Ernestina C.
Rating: 3 out of 5
following a purchase from 24/08/2025
Unfortunately the labels don't stick like they should.
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
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Katja B.
Rating: 3 out of 5
following a purchase from 22/08/2025
I have bought the labels for crayons before, but this time I am having difficulty getting them to stick.
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Response from Petit-Fernand
Dear Katja,
thank you for your feedback. We are sorry to learn that you have encountered difficulties with the mini labels for crayons. We would be happy to assist you further to find a solution to this problem.
Giulia Petit-Fernand
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nell V.
Rating: 3 out of 5
following a purchase from 01/09/2025
You really have to press super hard and hold for more than 10 seconds for the heat transfer to stick well
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Response from Petit-Fernand
Hello Nell,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties with our heat transfers. Your feedback is valuable and we will take it into account to improve our products. Please feel free to contact us directly if you need advice on their application.
Sandra from C-MonEtiquette
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Sarah B.
Rating: 3 out of 5
following a purchase from 27/08/2025
I am delighted with the labels but a bit disappointed with the stamp, it takes several tries, it is not intuitive ...
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Response from Petit-Fernand
Hello Sarah,
Thank you for taking the time to share your feedback. We are glad that you like the labels! Regarding the stamp, we are sorry to hear that it does not meet your expectations. Your feedback is valuable and we will take it into account to improve our products. Please do not hesitate to contact us if you need further assistance.
Best regards,
Giulia C-Monetiquette
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Francesca P.
Rating: 3 out of 5
following a purchase from 19/08/2025
The labels are fantastic, the customer service is attentive and knowledgeable, but the deliveries leave much to be desired.
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Response from Petit-Fernand
Dear Francesca,
Thank you for your feedback. We are happy that you appreciated our labels and customer service. We apologize for the issues related to deliveries and are working to improve this aspect. Your opinion is very important to us.
Best regards,
Giulia from Petit-Fernand
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Eléonore L.
Rating: 3 out of 5
following a purchase from 28/08/2025
I am satisfied with my order, received quickly and in line with my expectations. A small downside, I paid for envelopes, I did not receive the invoice and moreover, some were dirty. I wrote to customer service, I was told that the defective envelopes would be resent but I am still waiting for them after a month. Really a shame.
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Response from Petit-Fernand
Hello Eléonore,
Thank you for taking the time to share your feedback regarding your order. We are pleased to hear that you are satisfied with the speed of delivery and the compliance of your order. However, we are sorry to learn that you encountered issues with the envelopes and the tracking of your request. We take your comments very seriously and we will ensure that our customer service does what is necessary to resolve this situation as soon as possible. We have contacted you in this regard by email :)
Thank you for your understanding and your patience.
Best regards,
Giulia C-Monetiquette
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Julia D.
Rating: 3 out of 5
following a purchase from 18/08/2025
I think it's good that you can quickly and easily access the old design through reordering, unfortunately, the font I used is no longer available. Now I couldn't make any changes without a new font...
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Response from Petit-Fernand
Good day, Julia,
Thank you very much for your positive review! In fact, our policies are regularly updated to meet everyone's taste.
Have a nice day,
Customer Service EsIstMeins
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Amandine M.
Rating: 3 out of 5
following a purchase from 28/08/2025
I am satisfied with the labels but not with the water bottle. Although very pretty, it leaks and is not waterproof.
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Response from Petit-Fernand
Hello Amandine,
Thank you for taking the time to share your feedback. We are pleased to hear that you are satisfied with our labels. However, we are sorry to learn that the water bottle does not meet your expectations and has issues with waterproofing. We take your feedback very seriously and invite you to contact our customer service to find an appropriate solution. Your satisfaction is our priority.
Best regards,
Giulia from C-Monetiquette
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Margaux G.
Rating: 3 out of 5
following a purchase from 28/08/2025
The decorations around the name on the label are mostly on the border. Once detached, there is little decoration on the label. I had chosen a solid color the previous time, it was better. A bit disappointed.
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Response from Petit-Fernand
Dear Margaux,
Thank you sincerely for your constructive feedback regarding our C-Monetiquette site. We take your comments about the decoration of the labels into account to improve our products. Please feel free to share your preferences so that we can better meet your expectations in the future.
Best regards,
Giulia from C-Monetiquette
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Ana B.
Rating: 3 out of 5
following a purchase from 29/08/2025
The bottle has a grainy appearance, it did not match the previous one purchased.
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Response from Petit-Fernand
Hello Ana,
Thank you for your feedback and your review. We are sorry to hear that the bottle does not meet your expectations in terms of appearance. Your opinion is valuable and helps us improve our products. Please feel free to contact us if you need assistance or if you would like to discuss your experience further.
Best regards,
Giulia from C-Monetiquette
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Nathalie L.
Rating: 3 out of 5
following a purchase from 28/08/2025
I love your labels. My children do too. They are part of their daily universe. However, the mini labels do not stick on crayons and markers as soon as the school year starts. I don't know if it's just bad luck for our batch (two sets for two children, same problem)
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Response from Petit-Fernand
Hello Nathalie,
Thank you very much for your feedback on our labels. We are delighted to learn that they are part of your children's daily life!
We are sorry to hear that the mini labels do not stick on crayons and markers. This is not an experience we want for our customers. We have just contacted you by email to offer you a solution :)
Your satisfaction is our priority. Thank you again for your feedback!
Best regards,
Alice C-Monetiquette
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Fanny G.
Rating: 3 out of 5
following a purchase from 28/08/2025
The water bottles are beautiful but my daughter refused to drink from them because of the plastic smell of the straw. I was embarrassed myself.
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Response from Petit-Fernand
Hello Fanny,
Thank you for your feedback and experience. We are delighted that you find our water bottles beautiful, but we are sorry to hear that the smell of the straw was an issue. Your feedback is valuable and we will examine it closely to improve the quality of our products. We have just sent you an email to find a solution to this problem :)
Best regards,
The C-Monetiquette team
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Melanie M.
Rating: 3 out of 5
following a purchase from 11/08/2025
Personalized water bottle, the letters fade after 2 weeks.
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Response from Petit-Fernand
Hello Mélanie,
Thank you for taking the time to share your opinion on our personalized water bottle. We are sorry to learn that the letters faded quickly. I saw that customer service has sent you a replacement for the defective bottle. Your feedback is valuable and helps us improve our products.
Best regards,
Giulia from C-Monetiquette
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Anne A.
Rating: 3 out of 5
following a purchase from 27/08/2025
Really great labels! For the bags, too bad the first name is a bit small...
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Response from Petit-Fernand
Hello Anne,
Thank you very much for your feedback! We are delighted that you appreciate our labels. We take note of your comment regarding the size of the first name and will incorporate it into our reflections to improve our products. Please feel free to reach out to us if you have any other suggestions.
Best regards,
Giulia from C-Monetiquette
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MARINE R.
Rating: 3 out of 5
following a purchase from 27/08/2025
I love the concept but a bit disappointed with the outcome between the design on the site and the result upon receipt.
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Response from Petit-Fernand
Hello Marine,
Thank you very much for taking the time to share your feedback on C-Monetiquette. We are glad that you like our concept, but we are sorry to hear that the outcome did not meet your expectations. Your feedback is valuable and will help us improve the quality of our products. Please feel free to contact us directly to discuss your experience.
Best regards,
Giulia C-Monetiquette
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Nakou T.
Rating: 3 out of 5
following a purchase from 27/08/2025
The labels are very pretty but not strong enough! I preferred the previous ones that are applied with an iron because the last ones I received for the return do not hold up after a machine wash and that is very unfortunate
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Response from Petit-Fernand
Hello Nakou,
Thank you for your feedback and we are glad that you like the labels aesthetically. We are sorry to hear that they do not meet your expectations in terms of durability. Your feedback is valuable and we take it into account to improve the quality of our products. Please feel free to contact us directly to discuss your experience, we would be happy to find a solution for you.
Best regards,
Giulia from C-Monetiquette
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Ronan T.
Rating: 3 out of 5
following a purchase from 27/08/2025
Good product but one item was missing from the package
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Response from Petit-Fernand
Hello Ronan,
Thank you for your feedback regarding your order on our C-Monetiquette site. We are glad that you appreciated our products, but we are sorry to hear that an item was missing from your package. We invite you to contact us directly so we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
Giulia C-Monetiquette
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Andretta M.
Rating: 3 out of 5
following a purchase from 14/08/2025
Labels beautiful as graphics, but very difficult to peel off the sheet. Too bad, the first time I found them great, this time they were poorly cut.
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Response from Petit-Fernand
Dear Marta, thank you for your feedback. We are glad that you appreciated the graphics of the labels, but we are sorry to hear that you had difficulty peeling them off. We will take your comment into consideration to further improve the quality of our products.
Giulia Petit-Fernand
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Corinne O.
Rating: 3 out of 5
following a purchase from 24/08/2025
These are not the right labels I wanted
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Response from Petit-Fernand
Dear Corinne,
Thank you for taking the time to share your feedback. We are sorry to learn that the labels received do not meet your expectations. We have just sent you an email to resolve the issue. Your satisfaction is our priority.
Best regards,
Giulia from C-Monetiquette
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Alexandra C.
Rating: 3 out of 5
following a purchase from 23/08/2025
The labels are of lower quality than my previous orders, and in my notebook, I had labels that were in the name of another person
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Response from Petit-Fernand
Hello Alexandra,
thank you for your feedback. We are sorry to hear that the quality of your labels does not meet your expectations and that you encountered a problem with your notebook. Please be assured that we take your comments very seriously and we will look into this to improve our service.
Giulia Petit-Fernand
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J-L Patrick C.
Rating: 3 out of 5
following a purchase from 24/08/2025
Quite a quick process but poorly stapled product which affects some labels
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Response from Petit-Fernand
Dear J-L Patrick,
Thank you for taking the time to share your opinion on C-Monetiquette. We are pleased that you found our service practical and quick. However, we are sorry to learn that the quality of some of our products did not meet your expectations. Please know that we take your feedback very seriously and will pass it on to our production team to improve our process. We have just proposed a solution to you by email :)
Best regards,
The C-Monetiquette team
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MELYSE K.
Rating: 3 out of 5
following a purchase from 24/08/2025
On some clothes, they detach with gentle machine washing
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Response from Petit-Fernand
Hello MELYSE,
Thank you for your feedback regarding the deterioration of certain garments after gentle washing. We take your comments very seriously and will examine this issue to improve the quality of our items. We have just contacted you by email to present a quick and effective solution to this problem :)
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Estefania C.
Rating: 3 out of 5
following a purchase from 14/08/2025
They took a long time to send the package, in fact I had to claim it.
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Manon B.
Rating: 3 out of 5
following a purchase from 21/08/2025
The labels peel off very poorly, the cutting was poorly done so I spend a lot of time peeling the label off the booklet! I do not find this to be of good quality.
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Response from Petit-Fernand
Hello Manon,
Thank you for taking the time to share your feedback on C-Monetiquette. We are sorry to hear that you have encountered difficulties with peeling the labels and that the quality was not up to par. Your feedback is valuable and will help us improve our products. We have just contacted you to find a solution.
Best regards,
Alice C-Monetiquette
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Samira H.
Rating: 3 out of 5
following a purchase from 23/08/2025
A bit disappointed, I have been ordering from you for many years and I find that the thermal adhesive labels do not hold as well as before. And yet I followed the same operating procedure. They all peeled off either completely or partially despite following the application instructions.
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Response from Petit-Fernand
Hello Samira,
Thank you for taking the time to share your feedback. We are sorry to hear that you have encountered problems with our thermal adhesive labels. Your loyalty is precious to us, and we take your comments very seriously. We will forward your feedback to our team to assess the situation. We have just contacted you by email to offer you solutions.
Best regards,
Alice from C-Monetiquette.
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Claire P.
Rating: 3 out of 5
following a purchase from 23/08/2025
On the edge of the one piece label, there are big writings (copyright?) in any case it is very ugly very disappointed after several orders
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Response from Petit-Fernand
Hello Claire,
Thank you for taking the time to share your feedback. We are sorry to learn that the appearance of the labels did not satisfy you. Your feedback is valuable and we are constantly working to improve our products.
Our team is available if needed.
Have a nice day,
Camille C-Monetiquette
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Nancy R.
Rating: 3 out of 5
following a purchase from 23/08/2025
I recently bought a textile stamp during the back-to-school week, a bit disappointed because on some garments, after the first wash, the ink fades a bit, and I got a cup with a silicone handle, I don't find it practical because the lid is difficult to close and open and the water flow drains quickly.
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Response from Petit-Fernand
Hello Nancy,
Thank you for taking the time to share your feedback on C-Monetiquette. We are sorry to hear that your experience with the textile stamp and the cup did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss these issues.
Best regards,
Giulia C-Monetiquette
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Aurélie P.
Rating: 3 out of 5
following a purchase from 23/08/2025
Very nice water bottle, we'll see over time if the designs hold up well. Small downside, the bottle leaks a bit if it ends up lying down in the bag. A brush to clean the straw would have been a nice addition.
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Response from Petit-Fernand
Hello Aurélie,
Thank you for taking the time to share your opinion on our water bottle. We are delighted that you find it pretty and take note of your comments regarding the durability of the designs and the leakage issue. We will also consider the idea of including a brush for cleaning. Your feedback is valuable in helping us improve our products. Please feel free to reach out to us if you have any other suggestions!
Best regards,
Giulia C-Monetiquette
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Kimberley C.
Rating: 3 out of 5
following a purchase from 23/08/2025
The children's names have been mixed up so I have 2 booklets with names of the 2 children, I imagine the files have been mixed up, I am wasting time looking for the labels which is a shame. This is the 3rd year I am ordering and the first time this has happened, the labels are of good quality otherwise. A shame for this little hiccup.
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Response from Petit-Fernand
Hello Kimberley,
Thank you very much for your feedback.
I am sorry to see that your order does not meet your expectations.
For your information, practical packs (nursery, kindergarten, etc.) are sent separately. The labels outside of packs are grouped in a single booklet to limit paper use.
For your next order, I invite you to contact me directly by phone so that I can better understand your needs and offer you the most suitable advice.
Giulia C-Monetiquette
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Amélie M.
Rating: 3 out of 5
following a purchase from 22/08/2025
An item missing from my order, which was supposed to be used for the back-to-school...
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Response from Petit-Fernand
Dear Amélie,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that an item was missing from your order, especially for the back-to-school period. I saw that our customer service has resolved the issue and has resent the missing product.
Best regards,
Giulia from C-Monetiquette
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