Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Super late merchandise, labels not adhering well, coming off
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
G
Giada
Rating: 3 out of 5
My order did not arrive in the described timeframe so I immediately contacted customer service and they were operative and resent it to me. I purchased through Instagram but maybe due to some bugs in my account I was not seeing the tracking of the order but only that it was shipped. Therefore have to thank the customer service without which I would not have known how to solve it.
Translated reviews
Response from Petit-Fernand
We are the ones who thank you for your opinion and understanding. We remain at your disposal and wish you a good day ?
G
Guadalupe Zapata Valera
Rating: 3 out of 5
The labels were great but took too long
Translated reviews
Response from Petit-Fernand
We apologize for the delay.
L
Leo
Rating: 3 out of 5
Good product, but shipping takes a long time and they don't make it clear when you order.
Translated reviews
Response from Petit-Fernand
We apologize for the delay Leo . Good day
L
Laura Bottari
Rating: 3 out of 5
It is very nice only that in the petit that I stuck in the baby of the little one is peeling off with the washes ?? maybe I'll buy again ??
Translated reviews
Response from Petit-Fernand
Hi Laura, send us an email so we can help you. [email protected] Good morning
A
Araceli
Rating: 3 out of 5
They took a long time to arrive, almost 15 days.
Translated reviews
Response from Petit-Fernand
We apologize for the delay in delivery of your order
R
Raul Dia, Ortin
Rating: 3 out of 5
I placed an order on September 7 and after about 20 days without receiving it, customer service sent the order again. Just one day after sending it again, the first order arrived, but I informed them and they finally compensated me for the wait with the shipment of the two orders.
Translated reviews
Response from Petit-Fernand
Thank you for your message Raul . We hope that for your next purchase, the delivery will be faster. Regards
A
Alberto Molina Romero
Rating: 3 out of 5
Excessive delay in delivery.
Translated reviews
Response from Petit-Fernand
We are sorry for the delay Alberto. It is true that we try to manufacture in 48h, to be delivered as soon as possible, but sometimes the delivery can reach 10 working days. Have a nice day
R
Rr
Rating: 3 out of 5
Delivery time a little long. But the products are great!
Translated reviews
Response from Petit-Fernand
Hello RR. We are sorry if the delivery took longer than expected! Normally it should take 2-6 working days. We are glad you liked the labels!
M
Michela M.
Rating: 3 out of 5
This year's narrow and long version labels have found poor adhesion on crayons and markers . They lift over the entire length. A real shame!
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
J
Jenny Moya
Rating: 3 out of 5
They take longer than stipulated and the product is very good, I am delighted and my children even more so.
Translated reviews
Response from Petit-Fernand
We apologize for the delay of your order. Have a nice day.
D
Danielle
Rating: 3 out of 5
Unfortunately very small so shitty that you can hardly read names. Unfortunately, they didn't last long either... they look cute in themselves, so it's a shame that they didn't last properly with us
Translated reviews
Response from Petit-Fernand
Hello Daniella. We are sorry to hear that your labels are peeling off - of course this should not happen! We have more info via email please.
A
Antonio
Rating: 3 out of 5
Helpfulness on the part of customer service in resolving shipping issues
Translated reviews
Response from Petit-Fernand
Good morning Antonio, we are sorry for this delivery anomaly by the postal service. We have contacted you proposing a solution. Have a nice day ? Alessio
C
Cliente
Rating: 3 out of 5
The order never arrived, I had to write several times through different channels until they finally replied that they will refund me the amount. It's a shame because the designs were beautiful and it is a store that had been recommended to me.
Translated reviews
Response from Petit-Fernand
Hi Miriam, we are sorry for the delay in delivery of your purchase. We hope to have you back in the future. Good day
S
Sarah B.
Rating: 3 out of 5
The package never arrived! But customer service was ready to meet me immediately!
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this non-delivery. As per our exchanges, we can infer that the prblem is related to incomplete address. Waiting for your feedback Good day ? Alessio
V
Valentina G.
Rating: 3 out of 5
I like the product less this time, it comes off badly and sometimes the clear film remains in my hand Too bad
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that your order is not up to your expectations. please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Good day Alessio
E
Egzona S.
Rating: 3 out of 5
Figures were unfortunately not so well pixelated
Translated reviews
Response from Petit-Fernand
Hello Egzona. We sincerely apologize! Could you please let us know more about this issue via email and we will endeavor to find a solution
A
Alessia A.
Rating: 3 out of 5
Unfortunately, I received my order after 21 days and numerous emails
Translated reviews
Response from Petit-Fernand
Good morning Alessia, We are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ? Alessio
N
N.n.
Rating: 3 out of 5
Some of the stickers are very difficult to remove from the sheet.
Translated reviews
Response from Petit-Fernand
Hello N.N, we are very sorry! This should not happen! We will send you the replacement and need some more information by e-mail, please!
A
Anna C.
Rating: 3 out of 5
The labels very nice but with water they come off
Translated reviews
Response from Petit-Fernand
Good morning, It is not normal for labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
M
Marta Z.
Rating: 3 out of 5
Compared to the previous experience I am not fully satisfied. Prompt shipment and everything fine. Product, on the other hand, not in line with what I had hoped for: - object labels: from the externally lacquered crayons come off - thermoadhesive labels: do not withstand the dryer
Translated reviews
Response from Petit-Fernand
Good morning, It is not normal for the labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
C
Cass.
Rating: 3 out of 5
Ordered for the second time, sent very quickly so great. However, I had a small problem with the name on the isothermal bottle. I sent a message to customer service but never heard back... too bad.
Translated reviews
Response from Petit-Fernand
Hello, we're sorry to hear that the article didn't meet your expectations. Unfortunately, it seems that your email did not reach us. We have sent you a message in order to find a solution as soon as possible. Have a nice day Alessio
S
Shahnez Delici
Rating: 3 out of 5
Convenient, cute, fast shipping, but peels off too easily, especially after machines.
Translated reviews
Response from Petit-Fernand
Hello, we're sorry to hear that the article didn't meet your expectations. We have sent you an e-mail to try and find a solution as soon as possible. Have a nice day Alessio
A
Allardcc
Rating: 3 out of 5
Disappointed by the quality of the labels, which do not peel off easily and many are lost.
Translated reviews
Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante If the problem persists, don't hesitate to contact us by email at [email protected] with a photo of the faulty product and we'll do our best to find a solution. Have a nice day Alessio
A
Anne B
Rating: 3 out of 5
I was satisfied with the fast service, I've been ordering from them since 2020 but at the moment I haven't received my order and it's been treated as finished on top of that with no response to my emails and calls since September 04. I had them on the phone after my comment, the shipment was sent according to what I was told in priority, but here's another 1 week without having received the product ...
Translated reviews
Response from Petit-Fernand
Hello Anne, we've left you a voice message to reassure you that your order has been returned. Have a nice day!
S
Séverine
Rating: 3 out of 5
Ordered on Friday evening and received on Thursday of the following week, a far cry from the 48-hour delivery times advertised on the site. Three stars just because of that... The labels are pretty and just what I wanted.
Translated reviews
Response from Petit-Fernand
Hello Séverine, we're sorry to hear about the delay in your order. Unfortunately, the postal service can sometimes extend the delivery time. We're glad the labels are to your liking. Very nice day to you
P
Prescilla Dupuis Bigey
Rating: 3 out of 5
Too bad the special shoe labels don't stick.
Translated reviews
Response from Petit-Fernand
Hello Prescilla, please contact us by email, and send us a photo of the labels in question, so that we can provide you with a solution as quickly as possible.
J
Jennifer
Rating: 3 out of 5
Hello, I bought these labels (in packs of 10) (not iron-on) for my daughter's clothes (3 years old). When I received them, I discovered that they don't stick effectively to the fabric, but that they must be stuck to the care labels or to the garment brand labels, to resist washing. I hadn't seen/read this information before ordering. Unfortunately, I've either already cut out most of these care and brand labels, or they're missing because the brand is written directly on the fabric. The labels stuck on the care labels remain after the various washes. Those stuck on the fabric or on the brand labels come off in the wash. However, the labels have a practical format and a very cute design. My daughter chose the ladybug and loves these colorful labels.
Translated reviews
Response from Petit-Fernand
Hello Jennifer, an email has been sent to you to help you. Have a nice day!
A
Audrey.
Rating: 3 out of 5
Very good site. Very good quality labels. However, I was a little disappointed by the price increase. And I was also a little disappointed by the price increase for the picnic boxes. But otherwise the products are of very good quality.
Translated reviews
Response from Petit-Fernand
Dear Audrey, an email has been sent to you regarding your order :) Thank you for taking the time to write to us. Have a nice day!
E
Emilie Diarra
Rating: 3 out of 5
Perfect self-adhesive labels. Glue very well, nice aesthetics. Fast delivery. Iron-on label a little disappointed. It melts a bit despite the parchment paper and the iron being well adjusted. Does not adapt well to certain fabrics. I've seen that sticky labels for clothes have just come out. Would be nice to have designs for teenagers.
Translated reviews
Response from Petit-Fernand
Hello Emilie, we're sorry to read this about the quality of the thermo labels. We invite you to contact us by email, with photos of the labels in question so that we can help you. Have a nice day!
J
Jeanne Davis
Rating: 3 out of 5
The labels are attractive and consistent. The price is interesting. However, delivery times are much longer than indicated and customer service is non-existent as I never received a reply despite two emails sent several days apart...
Translated reviews
Response from Petit-Fernand
We are very sorry for our late response. We will contact you as soon as possible to help you. Have a nice day!
B
Bonny Timblene
Rating: 3 out of 5
Arrived on time with great labels, unfortunately I was missing the shoe labels that were supposed to be included in the back-to-school pack.
Translated reviews
Response from Petit-Fernand
Dear Bonny, We have tried to reach you by phone, in order to help you. Have a nice day :)
F
Francesca A.
Rating: 3 out of 5
Thermoadhesive labels come off very easily and quickly
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this inconvenience, it is not normal for labels to come off. I confirm that we have sent you a message in order to find a solution. Have a nice day ?
E
Emilia
Rating: 3 out of 5
Really great labels but I didn't receive the right type so I had to reorder.
Translated reviews
Response from Petit-Fernand
Hello Emilia, We have just written you an email to help you. Have a nice day!
C
Carrara Pommereau
Rating: 3 out of 5
I left a complaint about my order on the day I received it, September 05, but I still haven't received a reply as of September 21.
Translated reviews
Response from Petit-Fernand
We have received your private message concerning the receipt of your order, and we have just replied to help you. Have a nice day!
I
Invité
Rating: 3 out of 5
Labels can be removed with the first wash.
Translated reviews
Response from Petit-Fernand
Hi Christelle, we're sorry that the garment labels are coming off. We've sent you an email about this. Have a nice day!
I
Invité
Rating: 3 out of 5
I ordered two kits, and I'm a little disappointed with one. I don't understand it, but I've followed everything to the letter and the labels have already gone into the washing machine on three garments. Lovely evening
Translated reviews
Response from Petit-Fernand
Hello Eva, we have contacted you by email to find a solution together. Have a nice day!
E
Elodie
Rating: 3 out of 5
Prices have gone up and the format has changed, too bad.
Translated reviews
Response from Petit-Fernand
Hello Elodie, thank you for your message. We invite you to contact us by email, in order to better understand which products we are talking about. Have a nice day!
I
Invité
Rating: 3 out of 5
The self-adhesive labels are very pretty. But unfortunately they come off in the washing machine... a little disappointed...
Translated reviews
Response from Petit-Fernand
Hello Gwendoline, we invite you to contact us by email to help you find a solution together.
We use cookies for audience measurement and improving user experience.
English 