The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I received someone else's order. I had to contact customer service to finally receive my order more than two weeks after placing it.
Translated reviews
Response from Petit-Fernand
We have just left you a voice message to help you. We apologize for this production incident. Have a nice day Cloé
M
Marion Mercier
Rating: 3 out of 5
I received square self-adhesive labels with a thin white font that was almost illegible on a green background. I wish the site could have prevented us from making such a choice. I wrote to the brand's customer service department but never received a return. As for the iron-on labels, they come off very often, which is dangerous for a small child who could choke on them. Not really suitable for nurseries, I think!
Translated reviews
Response from Petit-Fernand
Hello Marion, We have just contacted you by email to help you. Have a nice day!
E
Erika Castellanos Melgarejo
Rating: 3 out of 5
They are very nice and of good quality but they no longer use the tracing paper for the thermo adhesive labels nor the transparent stickers that protect the shoes, as was the case with my last order, so they have quickly lost their color.
Translated reviews
Response from Petit-Fernand
Hi Erika, Thank you for your feedback. We invite you to write us by email to [email protected] Greetings
E
Elisa C.
Rating: 3 out of 5
The material sold is always great, but the shipping method is bad. Every time you have to go to the post office to pick up the package because the seller is not contacted at the time of pickup.
Translated reviews
Response from Petit-Fernand
Good morning Elisa, we are sorry to hear about this delivery anomaly by postal services. We apologize and thank you for your understanding.
S
Stéphane Rousselle
Rating: 3 out of 5
Stickers do not hold. Very disappointed
Translated reviews
Response from Petit-Fernand
Hello Stéphane, We're sorry to read this. We have just sent you an email to help you. Have a nice day!
N
Nicole Pasturel
Rating: 3 out of 5
don't always hold up in the washing machine Too bad
Translated reviews
Response from Petit-Fernand
Hello Nicole , We're sorry to read this. We have just sent you an email to help you. Have a nice day!
A
Alexia BOLLE
Rating: 3 out of 5
Very pretty set, lunchbox and gourd, but the gourd arrived scratched so I was a little disappointed on that score.
Translated reviews
Response from Petit-Fernand
Hello Alexia, We have sent you an email to help you quickly. Have a nice day!
J
Jennifer G.
Rating: 3 out of 5
Very beautiful motifs. Easy to order. Perfect size for the pens. However, I'm a little disappointed that the stickers don't stick properly to the pens and I had to stick them on with sellotape so they don't come off. Too bad.
Translated reviews
Response from Petit-Fernand
Hello Jennifer. Following our telephone conversation, I can confirm that we will be sending you the replacement labels.
D
Delia H.
Rating: 3 out of 5
Otherwise everything ok
Translated reviews
Response from Petit-Fernand
Thank you for your order, Delia! We are sorry if the delivery took longer than expected!
S
SB
Rating: 3 out of 5
The site is perfect for the labels, but for the bottles, the material they are made of breaks too easily. I recently ordered a gourd for my son.
Translated reviews
Response from Petit-Fernand
Hello Séverine, As agreed on the phone, we will send you a new gourd within the next 48 hours. Very nice day to you, and sorry again for this quality problem.
N
Nath
Rating: 3 out of 5
The labels I received are very pretty. I ordered labels that stick directly onto clothes, to pack my child's suitcase for a week's school trip. When I got back, almost none of the labels had stuck (they hadn't been washed in the meantime). I'm puzzled, as I've been using these labels for a few years without any particular problems.
Translated reviews
Response from Petit-Fernand
Thank you for your phone call. I can confirm that we will send them back to you within the next 48 hours. A very nice day to you and thank you again for your confidence.
S
Stefanie B.
Rating: 3 out of 5
The stickers are great, super practical and sorted in the booklet. The creation was also done quickly, the designs are great. Unfortunately, I had to wait 1.5 weeks for my order. The support was friendly and fast
Translated reviews
Response from Petit-Fernand
Hello Stefanie, thank you for your review! We regret the waiting time. Unfortunately, this is the time frame set by the post office and we cannot influence this. We offer express delivery as an option if you wish.
C
Ciavarella E.
Rating: 3 out of 5
Very nice labels, too bad that on the first wash half came off.
Translated reviews
Response from Petit-Fernand
Good morning Elena, we are sorry to hear that your order did not meet your expectations. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have emailed you to find out more. Have a good day ?
C
Christelle Bernard
Rating: 3 out of 5
Bag and shoe labels don't stick for long (1 day)
Translated reviews
Response from Petit-Fernand
Hello Christelle, I'm sorry to read this. I've just contacted you to find a solution together. Have a nice day Alessio
F
Fabienne
Rating: 3 out of 5
Hello, I was surprised by the plasticized aspect of the labels, I hope it's not too uncomfortable on the little ones' necks... Otherwise, very pretty color and pattern.
Translated reviews
Response from Petit-Fernand
We are sorry to hear that you are not entirely satisfied with your order. In any case, we will take into account your suggestion, for which we thank you, as we do with all our customers' suggestions in order to improve our services and the quality of our products as much as possible, as well as their full satisfaction. Have a nice day!
V
virginie
Rating: 3 out of 5
Fast shipping, product looks like the description but the cap is very difficult to open and close!
Translated reviews
Response from Petit-Fernand
Hello Virginie, We're sorry to hear that you're not entirely satisfied with our products. The choice of this type of cap is designed to prevent water escaping from the water bottle as much as possible, as it is intended for children. In any case, we will keep your suggestion, we thank you, as we do with all suggestions from our customers in order to improve as much as possible our services and the quality of our products, as well as their full satisfaction. Have a nice day Alessio
L
Laurette BIDAULT
Rating: 3 out of 5
Hello, I have always ordered from your site, my son has been going to camp for years and I regularly pass on your contact details to others if necessary. I must confess I'm a bit disappointed because the latest labels I bought come off in the first wash. Perhaps you have a solution or tip to avoid this? Thank you
Translated reviews
Response from Petit-Fernand
Hello Laurette, I'm very sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just sent you an email to find a solution together. Have a nice day Alessio
M
Marine Ovazza
Rating: 3 out of 5
I would expect a customer service based in Bordeaux to be someone who speaks French well enough so that we wouldn't have trouble understanding each other. Don't put it on your website, then!
Translated reviews
Response from Petit-Fernand
Hello Marine, We're sorry to hear that your experience didn't live up to your expectations. We are an e-commerce company, selling our products all over Europe, so we need a multilingual team able to respond to the various requests of our customers. We thank you for your understanding and wish you a pleasant day... .
A
Annie
Rating: 3 out of 5
Disappointing product. Followed the instructions right next to it, but when I washed it came unstuck and didn't hold.
Translated reviews
Response from Petit-Fernand
Hi Annie, Sorry to read this. We have contacted us to solve the problem. Have a nice day.
F
firenzemichela
Rating: 3 out of 5
I ordered them a first and second time. They take forever to arrive. But they look good aesthetically, so hopefully they will last in the washes and dryer
Translated reviews
Response from Petit-Fernand
Good morning, We apologize for this delay in postal services. We hope the etchettes are to your liking. Please feel free to contact us for any information ! Have a nice day
S
Stephanie Lehmann
Rating: 3 out of 5
Hello the labels are good quality but just the shipping and a little late I received 1 month later.
Translated reviews
Response from Petit-Fernand
We are sorry to hear about this delay from the postal service. I hope your order has met your expectations. Next time please do not hesitate to contact us if you have any questions. Have a nice day Alessio
F
Fr. W.
Rating: 3 out of 5
We ordered the stickers for our daughter's clothes again, we like them. Unfortunately, the page had hung up several times in the browser on the PC, the quantities were not transferred to the shopping cart at first, when we opened a new tab several hundred were stored in the shopping cart. Unfortunately, that was very annoying. Then we couldn't add other stickers properly, only again via new tabs.
Translated reviews
Response from Petit-Fernand
Hello Mrs. Wolf, we are very sorry for these technical problems. We have been trying to reach you by phone and email to find out more and of course apologize for the inconvenience!
M
Michela
Rating: 3 out of 5
Shipping was fast. The labels arrive in a cute little block but can be improved...both the thermo-adhesive ones and the regular labels for the items!
Translated reviews
Response from Petit-Fernand
Good morning Michela. We take note of your experience in order to provide better quality service to our clients. Have a nice day and see you soon! ?
R
Raquel Bretones
Rating: 3 out of 5
I love their work but they should improve the speed of delivery of the product.
Translated reviews
Response from Petit-Fernand
Hello Raquel, thank you for sharing your experience. We take note of the transport. Thank you for your confidence :)
J
Julie Bernard hache
Rating: 3 out of 5
One wash and it comes off for some garments
Translated reviews
Response from Petit-Fernand
Hello Julie, We have contacted you by email to help you with your latest order. Have a nice day!
M
MCDS
Rating: 3 out of 5
Quality label, but the logos are a bit babyish for a 12-year-old?
Translated reviews
Response from Petit-Fernand
Thank you for your feedback :) Very nice day
A
aurelie
Rating: 3 out of 5
The labels are pretty, but difficult to remove from the sheet. And the self-adhesive clothing labels peel off after the first run in the washing machine, which is very disappointing.
Translated reviews
Response from Petit-Fernand
Hello Aurélie, We have just contacted you by email to help you with your order. Good day to you, and sorry again for this quality incident.
C
Carole P
Rating: 3 out of 5
Self-adhesive garment labels are machine washable.
Translated reviews
Response from Petit-Fernand
Hi Carole, We've just left you a voicemail to help you with your latest order. Have a nice day!
K
Karine
Rating: 3 out of 5
The only downside is the delivery time, but the order tracking service is great!
Translated reviews
Response from Petit-Fernand
Many thanks for your feedback Karine :)
D
den W.
Rating: 3 out of 5
great labels, however the labels were for two separate grandchildren - so had to disassemble the booklet - split the stickers. If two different names - give two different booklets.
Response from Petit-Fernand
Hello Denise, We are sorry if your order does not meet with your expectations. However, we only send a separate booklet when it is a value packs (nursery, preschool...). For other cases, and even if the order includes several different names, we do not necessarily send several booklets, for reasons of paper consumption and staples (eco-responsibility). I hope you will understand!
F
FM
Rating: 3 out of 5
Labels that come off in the 1st wash, although the gluing procedure was followed... Thank you for sending them back to me, but if I have to take my iron with me every time I wash them to glue them back on, it's not so great!
Translated reviews
Response from Petit-Fernand
Hello Jean Yves, Thank you for your feedback. We have sent you an email to better understand your request. Very nice day to you
C
Caro sanchez Silvia
Rating: 3 out of 5
Very good products but they take too long to deliver the item
Translated reviews
Response from Petit-Fernand
Thanks for your comment Silvia :) We have sent you an email a little while ago. Greetings !
A
Aurelie Abou
Rating: 3 out of 5
Good product but I chose the stick-on labels and they have to be stuck on the labels of the clothes, but there are fewer and fewer labels on the clothes and they are too small.
Translated reviews
Response from Petit-Fernand
Thank you for your feedback Aurélie! Have a nice day
S
So
Rating: 3 out of 5
I'm a bit disappointed with my order for a rather large number of labels for my children. The labels are sometimes difficult to remove from the backing, and the sides remain transparent and sticky. They're still pretty, though.
Translated reviews
Response from Petit-Fernand
Hello Soraya, Thank you for your feedback. We have contacted you by email in order to better understand your request and be able to help you. Have a nice day!
M
mina
Rating: 3 out of 5
Hello... Unfortunately, the colors in the selection were different than how they arrived in the end.
Translated reviews
Response from Petit-Fernand
Can you please send the photo to our customer service department so that we can better understand the problems?
T
Tamara
Rating: 3 out of 5
This second time I have made a purchase the order has not arrived on the date indicated. It has been delayed for more than 7 days.
Translated reviews
Response from Petit-Fernand
Hi Tamara, We are sorry for the delay of your order. Thank you for your confidence
K
Katharina K.
Rating: 3 out of 5
Stickers good, delivery takes a little longer, but the price is very expensive
Translated reviews
Response from Petit-Fernand
Thank you very much for your comment, Katharina! I wish you will find the same quality for cheaper price
G
Gabriele K.
Rating: 3 out of 5
Unfortunately does not hold on all things
Translated reviews
Response from Petit-Fernand
Hello Gabriele. You ordered the iron-on labels for the clothes, that's why they don't hold.
L
Lucia D.
Rating: 3 out of 5
Nice products, fair price and more than reasonable shipping time but the thermo adhesive labels I ordered unfortunately won't stick! I'm thinking of an alternative way to use them because it's such a shame. I'd like to give them a second chance with the adhesive ones and hope I don't have any problems!
Translated reviews
Response from Petit-Fernand
Good morning Lucia. I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva If all instructions were followed and the problem persists, can you provide me with photos of the labels coming off at [email protected] ? I will then be able to provide you with a solution as soon as possible. Looking forward to your reply. Have a great day ! Alessio
J
Jessica
Rating: 3 out of 5
The stickers are great, hold great and look great now but the big ABEr .waited 2-3 weeks for the order. Wasn't really nice, although it was advertised on the internet that you can send it in 48 hours or it will be sent.
Translated reviews
Response from Petit-Fernand
Hello Jessica, We are pleased that you have received your labels. We apologize for the long delivery time, but we cannot influence Deutsche Post and point out in the email confirmation that delivery can take up to 10 working days.
We use cookies for audience measurement and improving user experience.
English 