The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I thought the labels would wash out, but not all of them.
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Response from Petit-Fernand
Hello Laurence, Sorry to read this. I have just sent you an email so that we can find a solution together. Have a nice day!
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Elisabet D
Rating: 3 out of 5
They have taken a long time to arrive and the labels peel off after the first wash. I have used your labels in the past and have never had this happen.
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Response from Petit-Fernand
Good morning Elisabeth, We have sent you an email to help you with your order, Greetings :)
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marta
Rating: 3 out of 5
The products are always great and I have placed several orders. Packaging could be improved; I happened to order for multiple children, specifying that I wanted to receive separate labels but then having them all arrive stapled together.
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Response from Petit-Fernand
Good morning Marta, We have taken note of your message. We are sorry if your order does not fully meet your expectations. However, we only send a separate booklet when it is a savings package (daycare, preschool...). For other cases, and even if the order includes several names, we do not necessarily send multiple booklets, for reasons of paper consumption and staples (eco-responsibility). Thank you for your understanding, Sincerely Alessio
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Magali
Rating: 3 out of 5
The delivery time was too long. It took 3 days to make the labels and 15 days for delivery.
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Response from Petit-Fernand
Hello Magali, We have just written to you by email regarding your order. Have a nice day, and thank you for your understanding.
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Gherman
Rating: 3 out of 5
They came off after the first wash, too bad! I ordered them so many years ago but they were fine but now
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Response from Petit-Fernand
Hi Cristina, An email has been sent to you to help you with the self-adhesive labels. Have a nice day!
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Rebecca LUBIN
Rating: 3 out of 5
Very practical even if I would have liked a little more choice in the designs and very disappointed by the shoe labels which faded after 2 weeks.
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Response from Petit-Fernand
Hi Rebecca, Thank you for your feedback, and so sorry about your shoe tags. We have contacted you by email to help you as soon as possible. Very nice day to you
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Gemaa
Rating: 3 out of 5
Unfortunately the tags didn't hold on some garments. Otherwise affordable price and nice labels.
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Response from Petit-Fernand
Hello Djemaa, Thank you for your time on the phone. Very nice day
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Agnès
Rating: 3 out of 5
Fast delivery
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Response from Petit-Fernand
Great! Thanks for your feedback!
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Quentin Marneffe
Rating: 3 out of 5
The nominettes don't hold up as well as the 1st ones I bought, after 3 washes they're already peeling off, whereas the 1st ones still hold up perfectly well.
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Response from Petit-Fernand
Hello Carine, Thank you for your time. We're sorry again about this incident with your labels.
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laurie ESTEBAN
Rating: 3 out of 5
I've been ordering from the site for several years now because I know that the products are generally of good quality, but I was a little disappointed with the last order, not in terms of the aesthetics of the labels but in terms of their quality and durability. In fact, some self-adhesive and iron-on clothing labels have already come off, either with the first machine wash or for no particular reason. Normally, labels last much longer on clothes, or even don't come off at all! I have clothes that are a few years old and the labels are still in place! It's a bit of a shame to have to re-glue everything! But the packs are complete and the fact that you can have several pieces of information on the labels is really an advantage compared to other sites of the same kind. Sincerely A loyal customer
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Response from Petit-Fernand
Hello Laurie! Thank you for giving us your time by phone. Very nice day to you
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Gemma Font
Rating: 3 out of 5
Labels fine, but shipping took a long time and no delivery forecast or tracking number was given
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Response from Petit-Fernand
Thank you very much for sharing your opinion with us Gemma :)
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Fred
Rating: 3 out of 5
Some labels peeled off on 1st wash.
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Response from Petit-Fernand
Hello Fréderique, We have contacted you by email in order to help you quickly. We apologize for any inconvenience. Have a nice day,
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Milie
Rating: 3 out of 5
I've been ordering self-adhesive labels for several times now, with a wide choice of colors and patterns allowing me to make 1 design that suits my 2 children. Very practical to use, I highly recommend it's my label around me!
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Response from Petit-Fernand
Thank you very much for your confidence :)
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Toni L.
Rating: 3 out of 5
Been using these for three years on my four childrens uniform for ease as they stuck straight on. Previously they lasted well but have noticed on the last year of orders the stickers don't stay stuck as well thought I had dodgy batch but all been same last year to point May try different company as fed up of having to replace ones that are coming off in wash
Response from Petit-Fernand
Dear Toni, we are sorry about the problem with the labels. They should not peel off this easy. I left you a voicemail and would like to find a suitable solution for you so please contact us back.
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Paula
Rating: 3 out of 5
Some labels have not been attached correctly.
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Response from Petit-Fernand
Hi Paula, We have just contacted you by email to help you :) Have a nice day
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Jj
Rating: 3 out of 5
Difficult to detach from the print
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Response from Petit-Fernand
We are sorry to hear about this problem! Please send the picture of the faulty labels to our customer service and we will replace them free of charge!
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Sophie Brébouillet
Rating: 3 out of 5
The labels peeled off very quickly. No need to wash them, yet they stuck when put on the garments.
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Response from Petit-Fernand
Hello Sophie, I have just sent you an email to help you, Have a nice day!
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DELPHINE LEMARINIER
Rating: 3 out of 5
1 out of 3 labels came off after the first wash. It seems to me that this product was more durable a few years ago.
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Response from Petit-Fernand
Hello Delphine, I have just contacted you by email to help you. I'm sorry to see that your labels have come off. Have a nice day :)
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Radjabaly
Rating: 3 out of 5
I've ordered from the site several times before, but this time I was disappointed with the iron-on labels, which didn't stick to the clothes.
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Response from Petit-Fernand
We have just contacted you by email in order to help you. Sorry to see that your labels have come off. Have a nice day :)
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Cassandre Chambry Lorancy
Rating: 3 out of 5
Fast shipping, a bit expensive and a shame not to be able to change the symbol in the packs.
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Response from Petit-Fernand
Hi Cassandre, Thank you for your feedback. We'll pass it on to our graphics department. Very nice day to you
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Sarah R.
Rating: 3 out of 5
Very cute design but unfortunately a few stickers for the clothes come off during washing.
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Response from Petit-Fernand
Hello Sarah, this should not be!!! Can you please contact our customer service with the photos for the replacement ?
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Nuri
Rating: 3 out of 5
In the last two orders the thermo adhesive labels peeled off shortly after having put them on (they last a few days). I hooked it with the iron at the indicated temperature and the seconds indicated, and I don't use the garment immediately, I let it rest for a day. The rest of the labels adhere well. Order arrived in the agreed time.
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Response from Petit-Fernand
Hello Nuria, We have just sent you an email to help you. Good day : )
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Olesea
Rating: 3 out of 5
The delivery service is very bad, I was acasa on purpose all week to wait for the parcel and no one called they left me the parcel in Poste with all the services that offers poste Italiane;((
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Response from Petit-Fernand
We are sorry to hear that the postal service did not live up to your expectations. Thank you for your report, we will initiate an investigation on our part so that the inconvenience does not happen again. Good day Alessio
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Mme Dumont Laurence
Rating: 3 out of 5
I ordered and I did not receive my order I had to send you an email but it took 15 days for me to be able to say that I had not received it before you sent me one and therefore no use because it arrived much too late.
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Response from Petit-Fernand
Hello Laurence, We are very sorry for the delay in your order. We have sent you an email to help you. Have a nice day!
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Anouka
Rating: 3 out of 5
The parcel has not yet arrived... I placed the order 23 days ago! It was for a birthday. I'm disappointed because delivery costs 6 euros, but it's incredibly slow. It's true that it's in a French overseas department, but in that case, it should be specified on the site that the delivery time is very long: I wouldn't have made that choice. I probably wouldn't do it again.
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Response from Petit-Fernand
Hello Eloïse, We are sorry to read that your order has been delayed. We have just contacted you by email to help you. Have a nice day!
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Emmanuelle j.
Rating: 3 out of 5
The site is beautiful... but not always very clear. There are a lot of products on offer and it's a bit confusing... I made a mistake ordering stick-on labels for clothes when in fact I wanted iron-on labels .
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Response from Petit-Fernand
Hello, We're sorry to hear that you had problems confirming your order. We offer the possibility to see the labels on the summary page before payment. We produced and shipped the order as requested. Thank you for your understanding. Have a nice day Alessio
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Mme. EMILIA G.
Rating: 3 out of 5
Self-adhesive labels don't stick to garment labels. Or disappear after the 1st wash. Thermo-adhesive labels are more effective
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Response from Petit-Fernand
Hello, We are taking note of your experience in order to provide a better service to our customers. We have also sent you an e-mail on this subject in order to find a solution. Have a nice day Alessio
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Megane Krobb
Rating: 3 out of 5
By answering a questionnaire I got a 2 discount. But it was not deducted from my order.
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Response from Petit-Fernand
Hello, I'm sorry to hear that you were unable to take advantage of your promotion. I've sent you an e-mail with a new discount code Very nice day Alessio
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Marie Charon
Rating: 3 out of 5
The labels are plastic. I wanted cotton labels, maybe I misread the instructions?
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Response from Petit-Fernand
Hello Marie, we don't have cotton labels on our site. You could also see the details of the labels on the summary page before payment. We produced and shipped the order as requested. Thank you for your understanding, Very nice day, Alessio
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Helene
Rating: 3 out of 5
I'm familiar with heat-sensitive labels, which are effective and very durable, but I have a problem with self-adhesive garment labels, which wash off very quickly and don't stand up to washing.
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Response from Petit-Fernand
We're sorry, but you may have received a defective lot. Could you please contact our customer service department with more details and photos for a replacement?
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Julie Wauters
Rating: 3 out of 5
I had ordered labels and a gourd I received only the gourd and after a refund request to customer service I received the refund of the labels.
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Response from Petit-Fernand
We are sorry that you have not received your order in full. We have refunded the items you did not receive as requested. Is there anything else we can do for you?
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Stéphanie M
Rating: 3 out of 5
A little disappointed that there are no longer any transparent labels to stick on the tags that go into the shoes to protect them.
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Response from Petit-Fernand
Sorry if some products are no longer available. Changes have been made due to order volume and customer interest in other products.
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lauriane
Rating: 3 out of 5
I placed an order because my children went on a seaside trip. When I came back to wash the clothes, most of the labels had come off and were stuck on the drum of the machine.
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Response from Petit-Fernand
We apologize for the inconvenience. If all instructions have been followed correctly, please contact our customer service department for a replacement.
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Sofia C.
Rating: 3 out of 5
I could not pay with my card (Hype), but it was not a bank problem. I couldn't quite figure out why. Otherwise, the order arrived quickly and very good quality labels :)
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Response from Petit-Fernand
Good morning, we are sorry to hear that you are experiencing problems with your payment. It is abba stanza rare, sometimes it may simply be due to the browsing browser or device used. We thank you for your commprehension and wish you ua good day ? Alessio
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Amandine DIJOUX-THERME
Rating: 3 out of 5
Perfect adhesive labels for objects: resistant to various hand washes and dishwashers. Iron-on labels peel off more than half the time. Suitable for ironing and smoothing. On ironed clothes, not ironed. On cotton, on clothing labels. Very disappointed by these labels. I don't know how to get them to stay on without having to spend all day on them. Very nice design and fast delivery.
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Response from Petit-Fernand
Hello Amandine, We have just contacted you by email to help you find a solution together. Have a nice day :)
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Najla El Hachem
Rating: 3 out of 5
Several options can be used to improve service quality
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Response from Petit-Fernand
Hello Najla , We have contacted you by email in order to better understand your request . Have a nice day :)
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Thierry R.
Rating: 3 out of 5
Order takes too long to arrive... the 48 hour delivery time is not respected and if you want something faster you have to pay excessively! Unfortunately, I don't recommend it.
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Response from Petit-Fernand
Thank you for your feedback! The price for 48-hour delivery is set by Chonopost, not by us. You can choose free delivery if you agree to wait for standard delivery. Have a nice day.
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Sandra Fernández
Rating: 3 out of 5
The protective film for the shoe labels was missing.
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Response from Petit-Fernand
Good afternoon Sandra, We have contacted you by email to help you, Have a nice day.
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Li
Rating: 3 out of 5
We used to receive the labels within 3 days, so I made an order for my son to have all his excrement nominated for his 5 day school trip. But I had to write everything down in marker because my order was not delivered after 7 days at home...if I had known....
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Response from Petit-Fernand
Hello , Thank you for your message and your interest in C-monEtiquette! All orders (unless otherwise specified on our site) are produced within 48 hours and then handed over to the postal services. Depending on the type of delivery chosen and the size of the order (parcel or envelope), delivery times may vary, but are generally between 2 and 6 working days. You can also opt for delivery with tracking number, or for faster delivery via Chronopost. You chose standard delivery and received your order within the normal delivery time. Have a nice day and see you soon! ?
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Carolina
Rating: 3 out of 5
I have been ordering my children's labels from Petitfernand for years. For some time now I have seen that they have lost quality, the heat adhesive labels peel off easily. Even if you follow the instructions for use that come in the document. On the other hand, the object labels are going great.
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Response from Petit-Fernand
Good morning, I just sent you an email to help you. Have a nice day :)
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