The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I received the labels quickly and exactly as on the website! However, I stuck the labels on following the instructions and after 2 washes most of them had peeled off! My children are going to camp for 10 days and I'm afraid it won't last!
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Response from Petit-Fernand
Hello and sorry that the quality of our labels is not satisfactory for you! We've just sent you an e-mail to help you find a solution. Have a nice day!
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Vic
Rating: 3 out of 5
Really pretty, lovely choice of styles. About a quarter of my pack doesn't actually work that well unfortunately, the clothing labels have come off in the wash. The item labels on plastic bottles seem to work much better. I'd probably look around for another brand for the clothing labels next time.
Response from Petit-Fernand
Dear Vic, I am sorry to hear about the bad quality of the labels. Please contact our customer service with the photo of the problem for free replacement!
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Giulia P.
Rating: 3 out of 5
Unfortunately, only three stars because the labels to be applied to the fabrics (the thermo-adhesives) do not stick or come off partially even before washing. We tried applying them to different fabrics, using different irons but unfortunately they are not usable. Excellent ones to apply to the label of clothes or objects..!
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. Alessio
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Estela Malo
Rating: 3 out of 5
Some of the stickers have already peeled off, they do not have enough glue on them.
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Response from Petit-Fernand
Good morning Estela, I just sent you an email so I can help you. Have a nice day :)
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Julie Kerguiduff
Rating: 3 out of 5
It doesn't fit....
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Response from Petit-Fernand
Hi Julie, I'm really sorry that your labels don't stick. We have just contacted you via email to find a solution together. Have a nice day!
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Pacot
Rating: 3 out of 5
The labels on the clothes didn't stick well, and after washing some of them came off.
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Response from Petit-Fernand
Hi Cindy, Thank you for your feedback. We're sorry to hear that some labels are coming off, and we've sent you an email to help you quickly. Have a nice day!
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Chrystelle De Brandt
Rating: 3 out of 5
Even though I gave my new address and had it delivered, the labels were sent to my old address.
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Response from Petit-Fernand
Hello Chrystelle, I have just sent you an email to help you with your order. I'm really sorry about this. Bonne journée à vous
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Pauline Hu
Rating: 3 out of 5
1st order of clothing labels, the labels didn't come off the board easily and many came off in the 1st wash... It's a pity, because the designs are always very nice!
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Response from Petit-Fernand
Thank you for your feedback Pauline . We have just contacted you via email in order to find a solution together :)
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Tamara García
Rating: 3 out of 5
The labels for sticking on objects are very good and resistant, but the hotmelt labels peel off after the first use.
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Response from Petit-Fernand
Thanks for your feedback Tamara . I just emailed you to give you a hand :)
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Rocio Mantuano Soriano
Rating: 3 out of 5
They are very cool stickers. The bad thing is that in the first wash the sticker is gone.
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Response from Petit-Fernand
Thank you for your message Rocio :) We are sorry to hear that you had difficulties with the stickers. We have just contacted you by email to help you.
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N. G.
Rating: 3 out of 5
I love the stickers and have ordered them for the umpteenth time. Unfortunately, this time they are very difficult to remove from the foil, which was never the case before.
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Response from Petit-Fernand
We are very sorry to learn that the quality of the goods you received is not satisfactory. It is very rare, but you seem to have received a defective product. Please contact our customer service with further information for replacement.
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Jennifer LERAY
Rating: 3 out of 5
The labels to stick on the garment label don't stick well and come off in the washing machine. The others I bought, to stick on with a nickel iron, don't come off in the wash.
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Response from Petit-Fernand
Hello Jennifer, Thank you for your feedback. We have contacted you by email for more information.
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Jo A.
Rating: 3 out of 5
Unfortunately, the overfoil has not been separated properly so that the foil is torn off the sticker HAVE SENT AN EMAIL ABOUT THE CONTACT FORM
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Response from Petit-Fernand
We are sorry to hear about this problem. Could you please show our customer service team some proof photos and we will be happy to replace it!
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Anne Sophie Godé
Rating: 3 out of 5
Some of the labels I received were not pre-cut and therefore unusable.
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Response from Petit-Fernand
Hello Anne Sophie, We're sorry about this. We have just contacted you by email to help you.
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Nathalie
Rating: 3 out of 5
Fast delivery but the labels don't stick. They peeled off during the week and pop off with the 1st wash.
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Response from Petit-Fernand
Hi Nathalie, Please email us some photos to help you. We have sent you an email :)
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Ziq
Rating: 3 out of 5
The label leaves after 1 wash
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Response from Petit-Fernand
Sorry to read this Sylvain. Please send us your photos via email so that we can understand and help you. An email has been sent to you to help you.
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SDG83
Rating: 3 out of 5
Fast delivery, model corresponds to my order. However, the quality leaves something to be desired: it's difficult to peel off the labels because the pre-cut is not done correctly.
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Response from Petit-Fernand
Hi Sophie, Very sorry to hear that. Please email us the photos to help you. We have sent you an email.
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CHRYSTELLE CHABA
Rating: 3 out of 5
Hello, these labels are practical but increasingly difficult to remove from the substrate. Best regards Chrystelle Chaba
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Response from Petit-Fernand
Hi Chrystelle, Sorry to read this. You can email us your photos to help us help you better.
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Joséphine
Rating: 3 out of 5
Average because the iron-on label has already come off when washed at 30 degrees.
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Response from Petit-Fernand
Hello Joséphine, I'm sorry to hear that. Please contact us via our contact form and send us photos of the labels, so that we can help you.
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Laurence
Rating: 3 out of 5
Self-adhesive labels are difficult to remove from the paper backing (poor die-cutting). And when trying to do so, the labels get damaged in the corners.
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Response from Petit-Fernand
Hello Laurence, We have just written to you via email to help you. Have a nice day!
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Jeremy Gachet
Rating: 3 out of 5
The labels themselves are really good. The biggest problem is the delivery time. On my first order I waited a month and a half, and on the second, I'm still waiting after more than 3 weeks.
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Response from Petit-Fernand
Hello Jérémy, Sorry for the delay. We have just sent you an email to help you.
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Anne Laure Dosse
Rating: 3 out of 5
Disappointed with the quality for the price, frankly... The paint is coming off and my son hasn't even had it a week.
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Response from Petit-Fernand
Hello Anne-Laure, We are very sorry to read this. Can you send us some photos via our contact form?
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Mme REGENT NATHALIE
Rating: 3 out of 5
Bjr, a little disappointed by the presentation of the product: the different sheets were very badly stapled and the sheets were very badly positioned.
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Response from Petit-Fernand
Hi Nathalie, Sorry to read this. We've sent you an e-mail about it so that we can help you quickly.
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Camille B.
Rating: 3 out of 5
Fast delivery, pretty colors but labels badly cut, very complicated to remove them from the paper!
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Response from Petit-Fernand
Hello Camille, We're very sorry about this quality problem. We have sent you an e-mail so that you can send us some photos. Have a nice day!
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Sabrina DAVID
Rating: 3 out of 5
Disappointed because the writing colors are not as requested
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Response from Petit-Fernand
Hello Sabrina, Sorry to read this. We've sent you an email so that you can share some photos with us so that we can understand your request and help you as soon as possible. Have a nice day :)
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ALICIA HIDALGO CABALLERO
Rating: 3 out of 5
The order took 20 days to arrive.
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Response from Petit-Fernand
Hello Alicia, we are sorry for the delay. We apologize for the inconvenience and wish you a happy day! Bea
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Alexandra B.
Rating: 3 out of 5
I received the stickers quite quickly but they weren't well cut so unfortunately not very usable in the end. That said, I used Le Petit Fernard stickies a few times in the past and usually they deliver great products.
Response from Petit-Fernand
Hi Alexandra, we are sorry to hear about your problem with the labels. Could you please contact our customer service with the picture of the damaged product for the replacement?
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Elisabeth Krier
Rating: 3 out of 5
Very nice labels but I made a mistake I ordered a double and when I wanted to cancel it was impossible I'm a little disappointed with the SAV especially that I wanted to cancel 10 minutes after my order as soon as I realized ... It's not very correct I think!
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Response from Petit-Fernand
Hello Elisabeth, I've just sent you an e-mail so that we can better understand the problem and provide you with a solution as soon as possible. I look forward to hearing from you. Have a nice day! Bea
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Chachou
Rating: 3 out of 5
iron-on labels peel off after a few washes, disappointed with the item sticky labels also peel off after a few uses
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Response from Petit-Fernand
Hello Charlotte, thank you for your feedback. I can confirm that this is not normal. I've just sent you an e-mail. I look forward to hearing from you, and wish you a wonderful day! Bea
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CLAIRE GUILLAUME
Rating: 3 out of 5
Customer for several years fast delivery, legible writing and attractive prices however I am disappointed with the quality of my last order they do not stick properly come off easily even without washing...
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Response from Petit-Fernand
Hi Claire, I'm really sorry you're having trouble with our labels. I've just sent you an email to try and understand the problem. I look forward to hearing from you and wish you a wonderful day! Bea
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Mara Sainz de Rozas
Rating: 3 out of 5
They have not worked as expected, they have peeled off after a couple of uses.
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Response from Petit-Fernand
Hi Mara, I am sorry to hear that you have had difficulties with the labels. I confirm that it is not normal for this to happen. I have just sent you an email. I look forward to hearing from you and wish you a good day! Bea
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Iannello Simone
Rating: 3 out of 5
some labels don't fit properly
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Response from Petit-Fernand
I'm sorry you've had problems with our labels. Please write to us at [email protected] and send us photos of the labels coming off or, failing that, photos of where they were applied. I will then be able to provide you with a solution as soon as possible. In the meantime, have a wonderful day! Bea
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Bérengère Beltri
Rating: 3 out of 5
The problem is not c-monetiquette is the post I ordered on 26/01 and received my order on 10/02!
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Response from Petit-Fernand
Hello Berengaria, thank you for your feedback. I'm sorry that you received your order so late. We are sincerely sorry for this delivery anomaly by the postal services. The whole team wishes you a wonderful day!
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Maurizio P.
Rating: 3 out of 5
Great site, packaging and instructions. unfortunately, however, half of the labels came off in the first wash.
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Response from Petit-Fernand
Good morning Maurizio, we are sorry to hear that our order did not meet your expectations. It is probably a defective batch, I have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
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Becky
Rating: 3 out of 5
Not what expected at all. For the price you pay they are tiny. They seem pretty sticky but have only been on things a few days & not washed yet. Don't believe they are value for money, very disappointed
Response from Petit-Fernand
Dear Becky, we display the measurements on the website for everyone to know the actual size. All labels are machine washable at up to 60° and dryer safe if the instruction is followed correctly. Did you receive anything different from what you have ordered?
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Sara C.
Rating: 3 out of 5
a tad long delivery time, otherwise great labels
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Response from Petit-Fernand
Good morning, we apologize for the delivery time. We are glad you like our items and look forward to seeing you soon on Petit Fernand! ? Alessio
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cristina
Rating: 3 out of 5
The bottles are very nice but the caps do not work well. They break easily
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Response from Petit-Fernand
Hello Cristina, I am very sorry for what happened. I have just sent you an email to understand the problem and be able to provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
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Isabelle
Rating: 3 out of 5
Super nice design, unfortunately the iron-on labels for clothes don't hold at all despite following the instructions exactly, most of them come off the clothes after just one wash. I now only buy adhesive labels.
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Response from Petit-Fernand
Hi Isabelle, we're really sorry to hear that. These should not come off. Can you please contact our customer service so that we can find a solution?
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Virginie Dubois
Rating: 3 out of 5
the labels are great, no regrets the lunch box arrived damaged, it didn't take long for my little guy to finish the closure which was imperfect and the decoration is already starting to peel off after 2 weeks it's really disappointing :(
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Response from Petit-Fernand
Hello Virginie, I'm really sorry to read this. I've just sent you an e-mail to find out more about the problem. I look forward to hearing from you and wish you a lovely day! Bea
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Maria
Rating: 3 out of 5
I placed the order and the next day I received a 20% discount promotion, it seems like a joke. The order arrived 20 days after I placed it and it came with Christmas gift tags (at the end of January). This time the experience has not been entirely satisfactory.
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Response from Petit-Fernand
Hi Maria, I am really sorry for what happened. I apologize for the delay and I am sorry that you placed an order before the promotion. Please do not hesitate to contact our customer service for any questions. Best regards, Bea
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