The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
We take your comment about the number of heat-adhesive labels into account and we will consider adjusting our offer to better meet your expectations. Your satisfaction is our priority and your feedback is valuable to us.
Have a nice day,
Camille C-MonEtiquette
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Sandra B.
Rating: 3 out of 5
following a purchase from 08/08/2025
The envelope was wet and the labels too 90% of the labels are intact
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Response from Petit-Fernand
Hello Sandra,
Thank you for your feedback regarding your order on our site "C-Monetiquette". We are sorry to hear that the envelope and the labels were damaged during shipping, and we take your comments very seriously to improve our services. Please do not hesitate to contact us for any further assistance or to resolve this issue.
Have a nice day,
Camille C-MonEtiquette
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paola B.
Rating: 3 out of 5
following a purchase from 21/07/2025
Everything is perfect. Thank you
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Response from Petit-Fernand
Dear Paola,
thank you for your feedback and we are glad that you found everything perfect. We wish you a pleasant experience with our products and remain available for any further requests.
Giulia Petit-Fernand
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Jennifer L.
Rating: 3 out of 5
following a purchase from 29/07/2025
I had ordered stickers for different children as a gift. Unfortunately, the names were mixed up in the "blocks"/packaging. I had to open the brackets and sort everything out. I had ordered for 3 children and only received two notebooks. Each name should have its own packaging. I have never experienced anything like this with any other company. Therefore, point deduction. The quality of the stickers is fine.
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Response from Petit-Fernand
Good day, Jennifer,
According to our standard procedure, only predefined packs are printed on separate sheets. Unless a special request was indicated with your order, we have not received any note that special care is required when printing your labels. We would also like to ask you to consider the ecological impact: Printing individual labels on three separate sheets leads to an additional consumption of paper and cardboard, which is significantly higher than that of the packs we offer. In the interest of waste reduction and environmental protection, we limit the amount of paper used, except for predefined packs.
However, we are pleased that you like the quality!
Customer Service EsIstMeins
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Fabienne E.
Rating: 3 out of 5
following a purchase from 03/08/2025
I placed an order for which part is not compliant. I ordered a stamp to be engraved with lowercase for the first name and uppercase for the last name. I received everything written in uppercase. Customer service is unable to change the font, so I had to resign myself to accept the order as it is. I am obviously disappointed knowing that the stamp costs €30.
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Response from Petit-Fernand
Hello Fabienne,
Thank you for taking the time to share your feedback. We are sorry to hear that your order does not meet your expectations, particularly regarding the font you chose.
Your feedback is valuable, and we will look into this situation to improve our service.
Have a nice day,
Camille C-MonEtiquette
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Aurelie L.
Rating: 3 out of 5
following a purchase from 07/08/2025
Water bottle ordered less than two months ago and the printing came off. I had bought it for my son's return to school, I had to buy another one elsewhere because several letters came off even though he only used it 3 times. However, the clothing labels are good.
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Response from Petit-Fernand
Hello Aurélie,
Thank you for taking the time to share your experience with us. We are sorry to hear that the personalization of your water bottle did not hold up, despite limited use. Your feedback is valuable and helps us improve our products. We are glad that the clothing labels met your satisfaction.
We hope that the solution provided by our customer service is satisfactory for you.
Have a nice day,
Camille C-MonEtiquette
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Priscillia C.
Rating: 3 out of 5
following a purchase from 02/08/2025
Some labels in my "kindergarten" pack are pixelated ... It does not hinder usage but the result is not clear
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Response from Petit-Fernand
Hello Priscillia,
Thank you for your feedback regarding the labels in your "kindergarten" pack. We are sorry to hear that they have a pixelated appearance. Your comment is valuable and we will examine it closely to improve the quality of our products.
We invite you to contact us so that we can assist you.
Have a nice day,
Camille C-MonEtiquette
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Marine C.
Rating: 3 out of 5
following a purchase from 07/08/2025
The labels do not stick properly
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Response from Petit-Fernand
Hello Marine,
Thank you for your feedback and we are sorry to hear that the labels do not meet your expectations in terms of adhesion. Your opinion is valuable and will help us improve the quality of our products.
We have just contacted you to propose a suitable solution.
Have a nice day,
Camille C-MonEtiquette
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Louise M.
Rating: 3 out of 5
following a purchase from 06/08/2025
An printing error made on a sheet of 10 labels in the kindergarten pack that I ordered! Another name appears on it! The labels are therefore unusable.
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Response from Petit-Fernand
Hello Louise,
Thank you for your feedback and we are sincerely sorry to learn about this printing error on your order. We understand that this can be frustrating, and we have just contacted you to assist you.
Your satisfaction is our priority.
Have a nice day,
Camille C-MonEtiquette
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Manuela A.
Rating: 3 out of 5
following a purchase from 27/07/2025
Unfortunately, this time the chamber was set incorrectly so that individual stickers cannot be used.
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Response from Petit-Fernand
Good day,
we have just solved the problem and suggested a solution to you via email.
Have a nice day!
Customer service EsIstMeins
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JESSICA M.
Rating: 3 out of 5
following a purchase from 06/08/2025
The labels are great, I have been ordering them for 6 years, nothing to say, but for the first time I ordered the bag with the first name for the start of the school year in small section, I find it too small and the same for the writings of the first name and last name for the price, they could have made it bigger...
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Response from Petit-Fernand
Hello Jessica,
We sincerely thank you for your loyalty and constructive feedback. We are delighted that you appreciate our labels, and we take your comments regarding the size of the bag and writings into account. Your opinion is valuable to help us improve our products.
Have a nice day,
Camille C-MonEtiquette
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Laurianne V.
Rating: 3 out of 5
following a purchase from 05/08/2025
The snack box I ordered is not great, the customization on it is a poorly stuck film. The customer service, however very efficient, sent me another box but it was also poorly stuck. I now have two boxes, so the customization is not up to what one can expect from French manufacturing. The 3 stars are for customer service and delivery speed.
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Response from Petit-Fernand
Hello Laurianne,
Thank you for your constructive feedback. We are sorry to learn that the quality of the customization of your snack boxes did not meet your expectations. Your satisfaction is important to us, and we take your comments very seriously. We will review our manufacturing process to ensure better quality in the future.
We also thank you for your appreciation of customer service and delivery speed. Please do not hesitate to contact us if you have any other suggestions or concerns.
Have a nice day,
Camille C-MonEtiquette
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Corinne G.
Rating: 3 out of 5
following a purchase from 05/08/2025
Pretty water bottle but the decoration is glued when I thought it would be painted.
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Response from Petit-Fernand
Hello Corinne,
Thank you for your feedback on our water bottle. We are sorry to hear that the decoration did not meet your expectations and we appreciate your remark, which will help us improve our products in the future. Please feel free to contact us if you have any other questions or suggestions.
Best regards,
Alice from C-MonEtiquette
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Monia Z.
Rating: 3 out of 5
following a purchase from 02/08/2025
Very disappointed with the stamp that leaves ink stains. Given the very high price compared to other brands, I will not repurchase and would not recommend.
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Response from Petit-Fernand
Dear Monia,
Thank you for taking the time to share your feedback on our site "C-Monetiquette". We are sincerely sorry to hear that you encountered issues with your stamp and that it affected your experience. Your feedback is valuable and we take it very seriously.
We strive to offer quality products, and we will look into this issue to improve our items. We have just contacted you by email to resolve this incident.
Thank you again for your comments.
Best regards,
Alice C-Monetiquette
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Maxime M.
Rating: 3 out of 5
following a purchase from 01/08/2025
Received blurry labels and others not.
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Response from Petit-Fernand
Hello Maxime,
Thank you for taking the time to share your opinion on C-Monetiquette. We are sorry to hear that some of your labels were blurry and that others did not meet your expectations. Your satisfaction is our priority, and we would like to better understand your situation. We have contacted you directly by email to get more details about the products concerned by this defect.
Best regards,
Alice from C-Monetiquette
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Mylène D.
Rating: 3 out of 5
following a purchase from 02/08/2025
The colors are less beautiful than in previous years. I believe this will be my last order. Otherwise, fast shipping.
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Response from Petit-Fernand
Hello Mylène,
Thank you for your feedback on our site "C-Monetiquette". We are sorry to hear that the colors do not meet your expectations this year. Your opinion is valuable and we take it into account for our future collections. We are nonetheless pleased that you appreciated the speed of the delivery. Please feel free to share your suggestions for your next orders.
Best regards,
The C-Monetiquette team
C
Coralie L.
Rating: 3 out of 5
following a purchase from 03/08/2025
The labels are pretty but the quality was better before... Disappointed, the hold is not great on the items
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Response from Petit-Fernand
Dear Coralie,
Thank you for taking the time to share your feelings about our labels. We are glad you find them pretty, but we are sorry to learn that the quality does not meet your expectations. Your feedback is valuable and we will examine it closely to improve our products. Please feel free to contact us directly if you would like to discuss this further.
Best regards,
Alice C-Monetiquette.
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AMANDINE C.
Rating: 3 out of 5
following a purchase from 20/07/2025
Hello, The envelope arrived in a postal package because it had been opened and some labels and stickers were damaged and torn. Maybe not your fault but unfortunate!
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Response from Petit-Fernand
Hello Amandine,
Thank you for taking the time to share your experience with us. We are sorry to hear that your order arrived damaged. Although this may be due to transportation, we understand that it is disappointing. We have just sent you an email again to find a quick and effective solution. Your satisfaction is very important to us.
Have a nice day,
Alice C-MonEtiquette
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Kerstin S.
Rating: 3 out of 5
following a purchase from 23/07/2025
Unfortunately, I received the wrong stickers first. Good that only the first name and no phone number was on it. The complaint was processed quite quickly and the stickers hold well.
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Response from Petit-Fernand
Good day, Kerstin,
thank you very much for your kind review. We apologize once again for these inconveniences.
Have a nice day,
Customer Service EsIstMeins
S
Sophie D.
Rating: 3 out of 5
following a purchase from 02/08/2025
It's just a bit complicated to peel off
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Response from Petit-Fernand
Hello Sophie,
Thank you for taking the time to share your opinion on C-Monetiquette. We are sorry to hear that you find peeling a bit complicated and we will take this into account to improve our users' experience. We have just contacted you by email to resolve this issue.
Have a nice day,
Alice C-MonEtiquette
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Thierry P.
Rating: 3 out of 5
following a purchase from 02/08/2025
Perfect labels, deplorable shipping, package lost 2 times 10 days for delivery
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Response from Petit-Fernand
Hello Thierry,
Thank you for your feedback regarding your experience with C-Monetiquette. We are glad that you are satisfied with the labels, but we are sorry to hear that you encountered problems with the delivery. We will forward your comment to our logistics department to improve this aspect. The shipping costs have been refunded to you : )
Have a nice day,
Alice C-MonEtiquette
V
Véronique B.
Rating: 3 out of 5
following a purchase from 31/07/2025
The delivery time is a bit long
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Response from Petit-Fernand
Dear Véronique, thank you for your feedback and we take your comment about the delivery time into account. We apologize for this wait and are working to improve our logistics to better satisfy you in the future. Please feel free to share your suggestions to continue improving our services.
Alice C-MonEtiquette
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Elise B.
Rating: 3 out of 5
following a purchase from 30/07/2025
I received my package and the product meets my expectations, but despite several emails indicating a security issue with the site informing me of a fraud alert via Google, no one has contacted me back. I also indicated that several of my orders do not appear on my profile. I was contacted again to inform me of my tracking and that the shipment was made. So perfect. Everything is received and perfect. But my orders do not appear. So, I deleted my credentials but still no one to explain to me why. Apparently, the site is poorly protected.
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Response from Petit-Fernand
Dear Elise,
Thank you for your feedback, and we are glad that the product met your expectations. However, we would like to apologize for the concerns you encountered regarding the security of our site. Your security is our priority, and we take your concerns very seriously. We will closely examine these issues and ensure that a member of our team contacts you as soon as possible to clarify the situation. Thank you again for your understanding and patience.
Best regards,
The C-Monetiquette team
K
Katrina B.
Rating: 3 out of 5
following a purchase from 21/07/2025
Whilst the bag was a good size and lined ,one of the webbing handles ,which are cream in colour,had purple threads running through it which spoilt the overall look of the bag. The decorations on the water bottle are stickers .Which to be honest I could have probably done myself.I don't think they will last very long . The water bottle does however seem of good quality,and my child's name was painted on it. Overall I felt that the products where over priced.
Response from Petit-Fernand
Hi Katrina,
Thank you for your detailed feedback. We're sorry to hear that some elements of the bag and water bottle didn’t meet your expectations.
We’ll be contacting you by email to learn more and see what we can do to improve your experience.
Chiara, Petit-Fernand
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Delphine M.
Rating: 3 out of 5
following a purchase from 31/07/2025
I am waiting for a new order because the first one never arrived. After, it's nice of them to offer me a new shipment at their expense hoping to receive this new order.
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Response from Petit-Fernand
Hello Delphine,
Thank you for your feedback. We are sorry to learn that your first order did not reach you. We have taken your situation into account and have indeed proposed a new shipment at our expense to resolve this issue. We hope that this time, you will receive your order quickly. Please do not hesitate to contact us if you have any other questions.
Best regards,
Alice C-Monetiquette
O
Ophelie D.
Rating: 3 out of 5
following a purchase from 30/07/2025
Very practical water bottle, my son loves it, the designs and colors are great. Except that my son's name written on the bottle is already fading even though it was bought about 15 days ago, never put in the dishwasher, only hand washed.
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Response from Petit-Fernand
Hello Ophelie,
Thank you for your feedback on our water bottle, and we are delighted to hear that your son enjoys the designs and colors. We are sorry to learn that the name has faded so quickly! We have contacted you by email to resolve this issue as soon as possible.
Alice C-MonEtiquette
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Michèle P.
Rating: 3 out of 5
following a purchase from 28/07/2025
Solid labels, but very expensive shipping to Belgium even with an order over 50€...
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Response from Petit-Fernand
Hello Michèle,
Thank you for taking the time to share your feedback. We are glad to hear that you appreciate the quality of our labels. Regarding the shipping costs to Belgium, we understand your frustration and we have just refunded those costs to you. Your feedback is valuable and helps us improve our service. Please feel free to contact us if you have any other questions or suggestions.
Best regards,
Alice from C-Monetiquette
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Elodie T.
Rating: 3 out of 5
following a purchase from 29/07/2025
I have been ordering labels from C Mon Etiquette for years. I have two children and I take a school pack for each, but this year the labels were mixed in the packages, instead of having one pack for each child. I find that unfortunate.
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Response from Petit-Fernand
Hello Elodie,
Thank you for your feedback and your loyalty to C-MonEtiquette. We are sorry to hear that you encountered a problem with the packaging of your labels this year. Your satisfaction is our priority, and we will take your comment into account to improve our service. Please do not hesitate to contact us directly so that we can assist you.
Have a nice day,
Camille C-MonEtiquette
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LAUREEN F.
Rating: 3 out of 5
following a purchase from 28/07/2025
Hello, The water bottles are great, very high quality!! But for the tasting boxes, I am very disappointed to see that it is just a simple label stuck on the boxes!!! With air bubbles too...
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Response from Petit-Fernand
Hello Laureen,
Thank you for your feedback and we are delighted to hear that you appreciate the quality of our water bottles. However, we are sorry to learn that our tasting boxes did not meet your expectations. Your comments regarding the label and the air bubbles are very valuable and we will pass them on to our team to improve our products. We have just contacted you by email to find a quick and effective solution to your problem :)
Best regards,
Alice C-Monetiquette
C
Christelle G.
Rating: 3 out of 5
following a purchase from 28/07/2025
Iron-on labels are top-notch! But disappointed with the stamp, the writing is too small.
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Response from Petit-Fernand
Hello Christelle,
Thank you for taking the time to share your opinion on our products. We are delighted to hear that you are satisfied with our iron-on labels. However, we are sorry to learn that the writing stamp does not meet your expectations in terms of size. Your feedback is valuable and we will evaluate it to improve our products. Please do not hesitate to contact us if you have any other suggestions or questions.
Have a nice day,
Camille C-MonEtiquette
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Marion S.
Rating: 3 out of 5
following a purchase from 27/07/2025
I am quite disappointed because, contrary to many sites, you charge VAT for a delivery to Réunion while some commercial sites remove it. I also had to pay 18 euros in customs fees on an order of less than 100 euros, so it is not really profitable to order from your site.
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Response from Petit-Fernand
Hello Marion,
Thank you for your feedback and we are sorry to hear that your experience on our site did not meet your expectations. We understand your disappointment regarding the VAT applied to all our destinations.
As for your customs fees, they should indeed not have applied to your order. We therefore invite you to contact our customer service by providing your payment receipts.
Have a nice day,
Camille C-MonEtiquette
S
Sara F.
Rating: 3 out of 5
following a purchase from 17/07/2025
The stickers can be even smaller and narrower
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Response from Petit-Fernand
Good day, Sara,
Thank you very much for your review! We also offer mini formats.
Have a nice day,
Customer Service EsIstMeins
C
Christelle H.
Rating: 3 out of 5
following a purchase from 26/07/2025
The labels are pretty, but a bit small
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Response from Petit-Fernand
Hello Christelle,
We regret reading your review.
We provide the size of our labels so that you can get an idea of the result as close to reality as possible.
We are sorry that this was not enough for your order, we will do our best to improve.
Have a nice day,
Camille C-MonEtiquette
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Julie V.
Rating: 3 out of 5
following a purchase from 25/07/2025
I really like the products they make but the commercial part leaves much to be desired. It's a shame that we are offered a discount and that ultimately this discount is applicable site-wide
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Response from Petit-Fernand
Hello Julie,
We are sincerely sorry that the offers we provide do not meet your needs.
We try to adapt as best as we can to your needs and take note of your observations.
Have a nice day,
Camille C-MonEtiquette
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Latino S.
Rating: 3 out of 5
following a purchase from 09/07/2025
Some labels are printed incorrectly. The surname is missing as expected from the order preview.
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Response from Petit-Fernand
Good morning Sharon,
We are very sorry to hear that some labels do not match what you expected.
We will contact you shortly via email to better understand what happened and find a solution.
Chiara, Petit-Fernand
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Jonathan T.
Rating: 3 out of 5
following a purchase from 23/07/2025
it's good but it's expensive
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Response from Petit-Fernand
Hello Jonathan,
Thank you for sharing your opinion.
We understand that this may represent a cost for you. The quality of our products is however our priority!
Have a nice day,
Camille C-MonEtiquette
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Jonathan L.
Rating: 3 out of 5
following a purchase from 10/07/2025
Generally the product is good but there was a page of labels with a totally different name on them.
Response from Petit-Fernand
Hi Jonathan,
Thank you for your feedback and we're very sorry about the issue with your order. We'll be contacting you shortly to help resolve this. Please accept our sincere apologies for the inconvenience!
Kind regards,
Chiara, Petit-Fernand
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Amandine A.
Rating: 3 out of 5
following a purchase from 18/07/2025
Good product but the personalization is very small and only on one side... it's a shame for the price...
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Response from Petit-Fernand
Hello Amandine,
Thank you for your feedback. We are glad that you like the product overall and take note of your comment regarding the size and placement of the personalization.
Your suggestions are valuable for us to continue improving!
Best regards,
Chiara – C-MonEtiquette
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sandrine P.
Rating: 3 out of 5
following a purchase from 18/07/2025
I ordered for 2 children. I expected to have 2 label notebooks like every year. Unfortunately not! Not easy because I had to unpack everything to give it to the other child.
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Response from Petit-Fernand
Hello Sandrine,
Thank you for your feedback. We are sincerely sorry for the inconvenience caused. Indeed, even when ordering for multiple children, the labels are not packaged separately, except in our economical packs.
We regret if this was not clear enough at the time of ordering and take note of your comment.
Best regards,
Chiara – C-MonEtiquette
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Tess M.
Rating: 3 out of 5
following a purchase from 16/07/2025
My order arrived completely soiled with the heavy rains, I am very disappointed
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Response from Petit-Fernand
Hello Tess,
We are sincerely sorry to read your review.
We hope that your labels are indeed intact. To ensure this, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
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