The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I am disappointed because the color of the names does not match the order (blue).
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Response from Petit-Fernand
Hello Sophie,
We try to accurately represent the visuals of our products on our website. Despite this, some differences in shades may indeed appear between your screen and reality, and we are sorry for that.
We remain available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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MARIA L.
Rating: 3 out of 5
following a purchase from 05/07/2025
I am happy but I ordered 3 names on labels for 3 different people and they all came in one package and I didn't like that, they should have put each one in a package, I had to unpack everything and distribute the labels and the loose iron-on paper, I didn't like that
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Response from Petit-Fernand
Hello,
Thank you for taking the time to share your opinion.
Indeed, we send our labels in a single notebook. The only thing we send separately are our Packs.
However, our customer service is still available to help you.
Have a great day!
Camille Petit-Fernand
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Katherine C.
Rating: 3 out of 5
following a purchase from 14/07/2025
I did not like the print quality. Moreover, the name is too small.
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Response from Petit-Fernand
Hello Katherine,
We are sorry that your order does not bring you complete satisfaction
Our customer service is still available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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Audrey B.
Rating: 3 out of 5
following a purchase from 12/07/2025
Labels of lower quality than previous years. From the first wash, 4 labels found in the machine (despite washing 48 hours after applying the labels)
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Response from Petit-Fernand
Hello Audrey,
We are sincerely sorry that your labels have come off like this. Our products are designed to last over time. Therefore, our teams have just contacted you to assist you as best as possible.
Have a nice day,
Camille C-MonEtiquette
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Marjolene T.
Rating: 3 out of 5
following a purchase from 12/07/2025
The quality is not amazing...
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Response from Petit-Fernand
Hello Marjolene,
We are sincerely sorry that the quality of the products received does not meet your expectations.
Our customer service has just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Anaïs G.
Rating: 3 out of 5
following a purchase from 10/07/2025
The personalized green small cotton bag is also perfect. However, I absolutely do not recommend the stamp.
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Response from Petit-Fernand
Hello Anaïs,
Thank you very much for your feedback.
Regarding our ink stamp, your feedback is very important to us! We have therefore just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Fanny C.
Rating: 3 out of 5
following a purchase from 10/07/2025
Disappointed because the cutting of the labels cuts off a large part of the design... there is not much left in the end.
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Response from Petit-Fernand
Hello Fanny,
We are sincerely sorry to see that your order does not bring you complete satisfaction.
Our customer service remains available if needed.
Have a nice day,
Camille C-MonEtiquette
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Karine E.
Rating: 3 out of 5
following a purchase from 10/07/2025
I received the order and I am missing some items. I am a bit disappointed because I made a complaint and now I have to wait to receive it.
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Response from Petit-Fernand
Hello Karine,
We are sincerely sorry for this oversight that affected your order.
However, we hope that the products returned by our teams meet your expectations.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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sylvie M.
Rating: 3 out of 5
following a purchase from 10/07/2025
Disappointed with the water bottles, as soon as there was a small bump the decoration came off...
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Response from Petit-Fernand
Hello Sylvie,
We are sincerely sorry to read your message.
Our water bottles are designed to last over time. To assist you better, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
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Marine T.
Rating: 3 out of 5
following a purchase from 03/07/2025
No problem with the site and good communication regarding the order processing. I am a bit disappointed because the bottle has leaked several times, it needs to be held upright which is not easy with a baby.
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Response from Petit-Fernand
Hello Marine,
Thank you for your feedback!
Our bottle is indeed designed for vertical use. However, once closed, it does not leak anymore. If you notice any anomalies, I invite you to contact our customer service via our contact form.
Have a nice day,
Camille C-MonEtiquette
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Elodie L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Late delivery, a bit disappointed with the adherence, on the cap and backpack. Otherwise, very nice print.
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Noëlla L.
Rating: 3 out of 5
following a purchase from 08/07/2025
Nothing to complain about the labels. I wanted to order a personalized tasting box and I am disappointed. The design is actually a poorly stuck sticker with bubbles. Disappointing for the price of the tasting box.
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Response from Petit-Fernand
Hello Noëlla,
Thank you for your feedback.
I am sincerely sorry to see that the box you received does not fully satisfy you. I will contact you to provide a solution.
Have a nice day,
Elise, C-MonEtiquette
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Stéphanie L.
Rating: 3 out of 5
following a purchase from 07/07/2025
Too expensive for the few labels received... The quality seems to be there, however.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for your feedback.
We understand your comment about the price — quality and customization are at the heart of our products.
Glad you noted that!
Have a great day,
Chiara – C-MonEtiquette
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Constance C.
Rating: 3 out of 5
following a purchase from 07/07/2025
Good product but expensive, it can double the price of the labeled material for a pencil, for example.
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Response from Petit-Fernand
Hello Constance,
Thank you for your feedback.
We understand your remark. Our prices reflect real quality work, made to last.
Glad that you like the product nonetheless.
Have a very good day,
Chiara – C-MonEtiquette
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Agnes D.
Rating: 3 out of 5
following a purchase from 26/06/2025
This time we ordered stickers for various items like clothing, shoes & objects. Everything is good here. Sensibly compiled in the small booklets and just as hoped. We also ordered 2 drinking glasses with straws. They turned out very, very nice and our children love them. Unfortunately, our daughter's drinking glass started to rust on the thread from the outside after just 1 week. That's really a shame. We will try to make a complaint and hope for the best. The other bottle did not have this issue. Maybe just a "Monday product".
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Response from Petit-Fernand
Good day Agnes,
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to get more information about it.
Have a nice day,
Customer Service EsIstMeins
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Amandine D.
Rating: 3 out of 5
following a purchase from 04/07/2025
Object labels way too big
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Response from Petit-Fernand
Hello Amandine,
We are sorry to learn that the object labels you ordered are too big for the use you intend to make of them.
For your information, different sizes are available on our site. You can access them by selecting "shape" on our customizer
Have a nice day,
Camille C-MonEtiquette
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Philippine P.
Rating: 3 out of 5
following a purchase from 05/07/2025
Quite disappointed with the iron-on labels... They tear and crack when the iron is placed on them... It was the first time but I much prefer the adhesive ones
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Response from Petit-Fernand
Hello Philippine,
Thank you for sharing your opinion.
I am sincerely sorry to learn about this issue regarding your iron-on labels.
To assist you, I have just contacted you by email
Have a nice day,
Camille C-MonEtiquette
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Lucie B.
Rating: 3 out of 5
following a purchase from 03/07/2025
Very satisfied with my children's labels, however, those for my wedding are not centered at all, I am disappointed with these...
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Response from Petit-Fernand
Hello Lucie,
Thank you for sharing your feedback!
I am delighted that the labels for your children please you. However, I am sincerely sorry to hear that the labels for your wedding are not well-centered...
To assist you, I have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Julie G.
Rating: 3 out of 5
following a purchase from 03/07/2025
I am a bit disappointed with my order. I placed two orders thinking I had made a mistake with the size of the labels, as I wanted thinner labels for the pens. Upon receiving the second order, identical to the first, I realized that in reality, there is only one label format for the items. However, on the site, the mention "pen" does appear, which suggests that there is an appropriate format. But when you click on it, it simply redirects to the classic labels, which are far too large for this type of use. I think it would be helpful to make this information clearer on the site to avoid this kind of confusion.
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Response from Petit-Fernand
Hello Julie,
Thank you for taking the time to share your feedback.
I am sorry to hear that the labels you received do not quite meet your expectations.
There are indeed several label formats for pencils. To select the different sizes, you can click on "shapes" and choose the size that best fits your pen or marker.
I have just forwarded your suggestion regarding highlighting this on our site to the relevant service. Your feedback is very important to us as it allows us to constantly improve.
Have a nice day,
Camille C-MonEtiquette
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Amélie V.
Rating: 3 out of 5
following a purchase from 01/07/2025
Not the right format I wanted. Maybe I made a mistake.
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Response from Petit-Fernand
Hello Amélie,
We are sincerely sorry to read your message.
When placing your order, you can contact our customer service to confirm with our team the products you have selected.
Have a nice day,
Camille C-MonEtiquette
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Jennifer K.
Rating: 3 out of 5
following a purchase from 01/07/2025
I am moderately satisfied. I bought two water bottles for my children. The designs on them are actually stickers and not engravings. So I'm not sure they will last over time if we use them regularly. I find that it feels less qualitative…
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Response from Petit-Fernand
Hello Jennifer,
I assure you, the personalization on our water bottles is done by printing directly on the product. It is indeed not a sticker. The relief is due to our protective layer ensuring the quality of your personalization.
Our customer service is available if needed!
Have a nice day,
Camille C-MonEtiquette
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Alexandra L.
Rating: 3 out of 5
following a purchase from 30/06/2025
I ordered labels and a water bottle that match the description, but I ordered a personalized bag size L in anticipation of putting my son's school things in it. You need to explain to me how this is a size L if I put a t-shirt and a pair of socks size 2 years, we are good!!!!
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Response from Petit-Fernand
Hello Alexandra,
Thank you for sharing your opinion.
I am sorry to see that the bag does not meet your expectations. We provide the actual sizes in the description of our products to give you a better idea of the final result.
I am sorry to see that this was not enough.
We remain available via our contact form if needed.
Have a nice day,
Camille C-MonEtiquette
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Helene T.
Rating: 3 out of 5
following a purchase from 29/06/2025
Barely washed with water without product or abrasive sponges since I use microfiber, some stickers have come off or faded. Moreover, there seems to have been a mistake regarding the color of a water bottle, that's too bad for me, but for the price, it doesn't justify anything. I wanted to switch from the brand Badabulle which is 0% quality for the price and I relied on your reviews... I am disappointed.
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Response from Petit-Fernand
Hello Helene,
I regret to read your message.
The personalization of our water bottles is done by printing and should therefore not come off like this.
To assist you, I have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Fouzia Z.
Rating: 3 out of 5
following a purchase from 29/06/2025
I did receive labels for school supplies for my older child but I received clothing labels for his little brother when I had ordered labels to stick on the school supplies for my 2 boys.
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Response from Petit-Fernand
Hello Fouzia,
Thank you for your comment.
I am sincerely sorry that your order does not fully satisfy you. However, we can see on your order invoice that it indeed contains labels for items but also for clothing.
You can also check your confirmation email on your side.
Our customer service is available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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Sandy B.
Rating: 3 out of 5
following a purchase from 29/06/2025
I am mixed, I love this brand but I did not receive my entire order! When I call, I am told that the rest is coming, that it was shipped the same day and that I will have a tracking email... it's been several days and still nothing, no email, nothing at all...
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Response from Petit-Fernand
Hello Sandy,
Thank you for your loyalty!
I am sincerely sorry that your order was sent to you in two parts.
I just contacted you to ensure that your entire order has finally arrived at your home.
Have a nice day,
Camille C-MonEtiquette
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sylvie B.
Rating: 3 out of 5
following a purchase from 28/06/2025
Hello, this is the 2nd water bottle I have bought for my grandchildren.. the 1st one, the prints were engraved in the material and three years later, the prints are not altered. The cap was broken but the bottle is still useful. By the way, you have modified the opening which is very good. However, for this last purchase, the prints are glued on the bottle.. I doubt their longevity in use... As for my labels, I was expecting fabric labels.. but I must have misread the specifications.. thank you for your response.
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Response from Petit-Fernand
Hello Sylvie,
Thank you for taking the time to share your opinion.
Your feedback regarding our products is extremely important to us!
We can guarantee that the personalization of your water bottle is printed directly on it and is therefore very durable :)
As for your labels, you chose our adhesive labels for clothing. They apply to the existing labels on your clothing and are indeed not made of fabric.
Our customer service remains available to answer your questions via our contact form.
Have a nice day,
Camille C-MonEtiquette
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Emilie P.
Rating: 3 out of 5
following a purchase from 24/06/2025
The labels peel off poorly, they tear when I try to peel them off their backing.... I did not have this issue with my previous orders...
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Response from Petit-Fernand
Hello Emilie,
I just sent you an email after reading your complaint.
Indeed, there was an anomaly, I assure you.
Everything is back to normal.
Thank you for alerting us :)
Have a nice summer to you and your little tribe.
Sandra C-MonEtiquette
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Maglie A.
Rating: 3 out of 5
following a purchase from 14/06/2025
The water bottles described should have a capacity of 450 ml, instead it says 350 ml on the bottom..what a shame
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Response from Petit-Fernand
Dear Annalisa,
The water bottle from your order is correctly 350 ml, as indicated on the bottom and on our website. Perhaps you are referring to the bottle with a straw, which has a capacity of 450 ml, but you ordered a different model.
Thank you for your understanding!
Chiara, Petit-Fernand
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Juana G.
Rating: 3 out of 5
following a purchase from 27/04/2025
On one bottle, the cap fell off after a few days, so that the needle is sticking out of the holder and the toddler can no longer use the bottle for safety reasons. On the second bottle, after about 2 months of use, the writing has peeled off (only hand washing, no machine). The product itself is nice, but the quality of the individual parts and the print leaves much to be desired.
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Response from Petit-Fernand
Good day Juana,
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins
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Laetitia T.
Rating: 3 out of 5
following a purchase from 21/06/2025
The writing on the labels is 2 lines and really very small, almost unreadable while there is still space around the writings, it's a shame.
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Response from Petit-Fernand
Hello Laetitia,
Thank you for your feedback.
I am sincerely sorry that the labels you received do not fully satisfy you.
The font size indeed changes depending on the number of characters you add. I regret that your text is consequently smaller. This is also why we limit the number of characters on our products.
I have just forwarded your feedback to the relevant department so that it can be taken into account for future orders.
Have a nice day,
Camille C-MonEtiquette
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clemence P.
Rating: 3 out of 5
following a purchase from 19/06/2025
The labels are really great, I order them every year... but the stamp is useless, despite its €30! It makes a big ink stain next to the first name...
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Response from Petit-Fernand
Hello Clémence,
Thank you for your trust.
I am sincerely sorry to read your feedback regarding our stamp.. This is one of our new products, so I have just contacted you by email to understand what happened.
Have a nice day,
Camille C-MonEtiquette
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Cristina F.
Rating: 3 out of 5
following a purchase from 06/06/2025
This is the second time I order the labels and I love them....the only thing is that the ones I received are very difficult to unstick and some break... Thank you
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Response from Petit-Fernand
Hello Cristina,
Thank you for your comment and your trust.
We are sorry to hear that you are having difficulties peeling the labels from their backing.
To help you as best as possible, I have just contacted you
Have a nice day,
Camille Petit-Fernand
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Nina H.
Rating: 3 out of 5
following a purchase from 05/06/2025
Average quality, long delivery times
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ludivine L.
Rating: 3 out of 5
following a purchase from 14/06/2025
The quality of the bottle is good but disappointed that they are stuck stickers. They wear out quickly. I prefer the quality of the children's bottles I bought about 5 years ago where the design was painted into the mass. Otherwise very nice, true to the rendering.
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Response from Petit-Fernand
Hello Ludivine,
Thank you for your transparency.
I just contacted you by email to discuss with you.
Have a very nice day,
Sandra
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Celine V.
Rating: 3 out of 5
following a purchase from 10/06/2025
I ordered 2 packs of iron-on labels and the printing on one of the packs of all the labels has a symbol that hides the end of the name. It's a shame....
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Response from Petit-Fernand
Hello Céline,
Thank you for your feedback.
We are sorry to hear that the labels you received do not fully meet your satisfaction.
In order to understand the problem encountered and thus be able to assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Gloria T.
Rating: 3 out of 5
following a purchase from 30/05/2025
I noticed a few days ago that you forgot to put the 'y' on Thierry
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Response from Petit-Fernand
Hello Gloria,
We are sorry to read your message.
Indeed, we see that the original order does not have a 'y', as received. You can check your order confirmation to verify the customization you chose.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Fiori F.
Rating: 3 out of 5
following a purchase from 28/05/2025
very expensive
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Priscia G.
Rating: 3 out of 5
following a purchase from 06/06/2025
I have been ordering for 3 years, always happy with the quality and speed of the shipments, except that in this last order, the cutting edge is not well done, I have to use scissors, which is really not practical.
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Response from Petit-Fernand
Hello Priscia,
Thank you so much for your loyalty.
As you may have noticed in the past, our self-adhesive labels for clothing are usually easy to use.
We have just contacted you by email to assist you!
Have a nice day,
Camille C-MonEtiquette
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Mylene D.
Rating: 3 out of 5
following a purchase from 05/06/2025
Practical product for traveling, the downside is that everything comes off in the wash
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Response from Petit-Fernand
Hello Mylene,
Thank you for your feedback.
Our labels are normally designed to withstand washes up to 60°C. Yours should not come off like that.
To assist you, we have just contacted you
Have a nice day,
Camille C-MonEtiquette
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Ana A.
Rating: 3 out of 5
following a purchase from 21/05/2025
The stickers received on this occasion are not die-cut enough, making it very difficult to remove them from the booklet they come in.
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Response from Petit-Fernand
Hello Ana,
I am very sorry to read that your labels are difficult to peel off their supports. It must be a manufacturing defect, and we apologize for that.
To assist you in the best way possible, we have just contacted you.
Have a good day,
Camille Petit-Fernand
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