The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
We are sorry to read that the product you received does not meet your expectations. We try to describe our products as accurately as possible and are sorry that this was not sufficient for you.
Your feedback is important to us. For this, we remain available by email and phone with pleasure.
Have a nice day,
Camille C-MonEtiquette
D
Dienemba B.
Rating: 3 out of 5
following a purchase from 21/05/2025
The labels were not easy to peel off the backing
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Response from Petit-Fernand
Hello Dienemba,
Thank you for informing us of this anomaly.
We are sincerely sorry to find that your labels are difficult to remove from their backing.
We have just contacted you by email to assist you
Have a nice day,
Camille C-MonEtiquette
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aurelie M.
Rating: 3 out of 5
following a purchase from 21/05/2025
My labels are difficult to peel off the paper and there is a plastic film on top
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Response from Petit-Fernand
Hello Aurélie,
Thank you for informing us of this anomaly, we are sincerely sorry.
I confirm that the information has been forwarded to the relevant department.
As for your order, replacement labels will be sent to you.
Have a nice day,
Camille C-MonEtiquette
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Laure R.
Rating: 3 out of 5
following a purchase from 11/05/2025
The label on the hats is not holding
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Response from Petit-Fernand
Hello Laure,
Thank you for sharing your feedback with us.
Our team has just contacted you to understand and provide you with a solution :)
Have a great day,
Camille C-MonEtiquette
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Elise D.
Rating: 3 out of 5
following a purchase from 09/05/2025
There are labels that are not in my son's name... Surely a mistake during printing. But the others are nice
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Response from Petit-Fernand
Hello Elise,
We are sincerely sorry for this human error. However, we hope that you like your labels! 😊
Our customer service is available if you need any assistance.
Have a nice day,
Camille C-MonEtiquette
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Jenna P.
Rating: 3 out of 5
following a purchase from 06/05/2025
After just one wash, the labels come off. I am quite disappointed.
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Response from Petit-Fernand
Hello Jenna,
Our clothing labels are designed to withstand many washes up to 60°C.
We hope the solution provided by our customer service meets your needs 🙂
Have a nice day,
Camille C-MonEtiquette
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Elisa S.
Rating: 3 out of 5
following a purchase from 02/05/2025
Quick! Complete order but still disappointed by the lack of spare parts for lunchboxes that wear out very quickly...
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Response from Petit-Fernand
Hello Elisa,
Thank you for your very valuable feedback.
We do indeed offer spare parts for our lunchboxes and water bottles to help you keep them for even longer.
We are taking your request for new parts to be made available into account and will pass it on to the relevant department.
Have a great day,
Camille C-MonEtiquette
S
Samia N.
Rating: 3 out of 5
following a purchase from 01/05/2025
The labels do not stick well enough on the clothes and as soon as they go through the wash, it's a disaster, they come off.
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Response from Petit-Fernand
Hello Samia,
Thank you for contacting us.
Our self-adhesive labels for clothing are applied to the existing labels on the garments to ensure optimal adhesion as explained on our website. Indeed, they do not stick directly to the fabric.
If you still notice peeling, we recommend contacting our customer service via our contact form. 😊
Have a nice day,
Camille C-MonEtiquette
W
Walid K.
Rating: 3 out of 5
following a purchase from 01/05/2025
Reliable site. Timely delivery but the price is high compared to the quantity of product.
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Response from Petit-Fernand
Hello,
Thank you for your feedback.
Regarding our prices, we regularly offer promotional deals to allow you to benefit from great discounts. Don't hesitate to subscribe to our Newsletter to receive all our offers. 🎉
Have a great day,
Elise, C-MonEtiquette
M
Marion D.
Rating: 3 out of 5
following a purchase from 26/04/2025
I am disappointed with my purchase because I did not see that these were labels to stick on clothing labels and not directly on the clothing.
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Response from Petit-Fernand
Hello Marion,
You indeed chose our adhesive labels for clothing which are applied to the existing labels on the clothing. We specify this on our site to avoid any confusion, but we are sorry that this was not clear to you..😔
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Géraldine D.
Rating: 3 out of 5
following a purchase from 24/04/2025
I paid for express delivery to receive my purchase 6 days later. I sent an email about this and it went unanswered.
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Response from Petit-Fernand
Hello Géraldine,
We are sincerely sorry for this delivery delay.
We confirm that the shipping costs of your order have been refunded :)
We remain available if you have any questions.
Have a nice day,
Camille C-MonEtiquette
F
Fernanda E.
Rating: 3 out of 5
following a purchase from 28/03/2025
The sticker is too small and with so much information (name, mobile number, and drawing) nothing is understandable.
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Response from Petit-Fernand
Hello Fernanda,
We are sorry to read your message.
We try to provide you with all the possible features of our products.
Regarding the font size, we limit the number of characters you can enter so that the label is clearly visible.
However, the more text you enter, the smaller the size will be.
We remain available for more information.
Have a good day,
Petit-Fernand
N
Noémie E.
Rating: 3 out of 5
following a purchase from 30/03/2025
This is the third or fourth time I order and this time I find it quite difficult to remove the labels one by one to stick them, as if the pre-cutting had a defect. Additionally, a transparent film comes every time. This is the case on the entire first page of the large notebook purchased.
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Response from Petit-Fernand
Hello Noémie,
We regret to read your message.
Our labels are normally designed to be easy to use.
Therefore, our teams have just contacted you to assist you as quickly as possible.
Have a nice day,
C-MonEtiquette
S
Stéphanie V.
Rating: 3 out of 5
following a purchase from 02/04/2025
I had already ordered from this site and I was satisfied. This time I ordered and was supposed to receive my order on Thursday or Friday at the latest, having paid for expedited shipping; I received a green letter envelope on Monday and it was not my order. Not receiving it on the expected date, I requested a refund for the shipping costs, which were refunded to me, and upon receiving the order that was still not mine, I filed a complaint for a refund and that was refunded to me. I was disappointed with this order.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences encountered during your last order. This is absolutely not the level of service we wish to provide, especially since you had already been satisfied in the past.
We fully understand your disappointment regarding the delivery delay and the error in sending your order. Our teams did their best to assist you as quickly as possible.
Your feedback is valuable and allows us to strengthen our controls to prevent this type of situation from happening again. We hope to have the opportunity to regain your trust during your next order.
Have a nice day,
C-MonEtiquette
F
Florie J.
Rating: 3 out of 5
following a purchase from 22/03/2025
The adhesive clothing labels are very hard to remove and this is not the first time I have lamented this problem.
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Response from Petit-Fernand
Hello Florie,
We regret to read your message.
Our labels should not be difficult to remove from their backing but rather easy to use.
We have just contacted you to assist you!
Have a nice day,
C-MonEtiquette
C
Catherine V.
Rating: 3 out of 5
following a purchase from 21/03/2025
Not yet tried the labels when cleaning clothes.
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Response from Petit-Fernand
Hello Catherine,
Thank you for your order, we look forward to your feedback 😊
Have a nice day,
C-MonEtiquette
Y
Yasmina M.
Rating: 3 out of 5
following a purchase from 19/03/2025
Good. This is the second time I order a water bottle for my daughter this year. They are very pretty and sturdy, however the inscriptions do not last a full school year, which is annoying given the price. The last one I ordered has my daughter's name already partially worn off and yet I do not put it in the dishwasher. But my daughter loves her personalized water bottles.
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Response from Petit-Fernand
Hello Yasmina,
Thank you for your feedback. We are sorry that the inscription did not last as long as expected. We have just contacted you to assist you 😊
Have a nice day,
C-MonEtiquette
S
Séverine G.
Rating: 3 out of 5
following a purchase from 13/03/2025
Despite my claims, I still have not received the cap corresponding to my order to this day.
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Response from Petit-Fernand
Hello Séverine,
Following our email exchanges, we confirm the reshipment of the cap corresponding to your order.
We sincerely apologize for this error and remain available if needed.
Have a nice day,
C-MonEtiquette
M
Marie-Ange B.
Rating: 3 out of 5
following a purchase from 13/03/2025
2 : Child's backpack arrived on time, beautiful but the straps are way too long despite the adjustment and a rather tall child. Too bad!! Disappointed
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Response from Petit-Fernand
3 : Hello Marie-Ange,
Your feedback is very important to us.
The relevant service has just been informed of your experience. We only have one size for our backpack and we are sorry to learn that it is currently too big for your child 😔
Have a nice day,
C-MonEtiquette
A
Angélique C.
Rating: 3 out of 5
following a purchase from 10/03/2025
2: Label quality is very good, however despite the extra cost for express delivery, it was not only not delivered on time but to a different pickup point. Running around the city for a standard envelope upset me. The outer envelope was disgusting but despite that, the product quality is impeccable. Only the delivery is not good. Best regards
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Response from Petit-Fernand
3: Hello Angélique,
We are sorry for this delivery delay 😔
If you notice any anomalies with your labels, please do not hesitate to contact our customer service so we can assist you!
Have a nice day,
Camille C-MonEtiquette
C
Cindy C.
Rating: 3 out of 5
following a purchase from 10/03/2025
0: Ordering labels for clothing. The peeling off of the labels is difficult in the booklet.
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Response from Petit-Fernand
1: Hello Cindy,
We sincerely apologize for this cutting defect. Our customer service has just contacted you to offer a solution as soon as possible! 😊
Have a nice day,
Camille C-MonEtiquette
V
Valérie D.
Rating: 3 out of 5
following a purchase from 04/03/2025
I am disappointed that I could not benefit from a promo code that was valid at the time of the order.
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Response from Petit-Fernand
Hello Valérie,
We are sorry that the offer could not be applied to your order 😔 Many offers will be available soon, allowing you to benefit from a new discount!
Have a nice day,
Camille C-MonEtiquette
J
Jeremy S.
Rating: 3 out of 5
following a purchase from 02/03/2025
Longer than announced
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Response from Petit-Fernand
Hello Jeremy,
We are very sorry to hear that your order has been delayed by the carrier.
We hope you enjoyed the products you received!
Have a nice day,
Camille C-MonEtiquette
A
Aurelie B.
Rating: 3 out of 5
following a purchase from 01/03/2025
The labels are badly cut. A real pain to detach from their backing.
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Response from Petit-Fernand
Hello Aurélie,
Following your message, we contacted you by phone and e-mail to help you.
We are very sorry that your labels are difficult to remove from their holders. It must be due to a cutting defect in your product.
Have a nice day,
Camille C-MonEtiquette
R
Rebecca F.
Rating: 3 out of 5
following a purchase from 16/02/2025
Is all a great product and arrived in good time bit this batch of stickers is very difficult to remove from the pages so they end up coming off with damaged or wrinkled edges which makes it harder to stick them to the garments long term. This is my 4th or so order from this company over the last few years and the first time this has happened so I’m hoping this is just a one off fault with my order.
Response from Petit-Fernand
Hi Rebecca,
I’m sorry to hear about the issue with your stickers. I’ll contact you via email to assist you in resolving this.
Thank you for your understanding!
Chiara, Petit-Fernand
R
Rebeca M.
Rating: 3 out of 5
following a purchase from 14/02/2025
The quality is not bad, but they took a long time to send them, they sent it to me and the transport company lost it, and even though I told them, they didn't pay attention to me until a week later.
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Response from Petit-Fernand
Hello,
We are sorry for this delivery delay. However, we hope that everything is to your liking as far as our products are concerned.
I remain available for anything by phone or email 😊
Good day,
Camille Petit-Fernand
C
corinne B.
Rating: 3 out of 5
following a purchase from 25/02/2025
Too difficult to remove the label from the backing
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Response from Petit-Fernand
Hello Corinne,
Thank you for letting us know about the problem you're having with your labels.
They shouldn't be so difficult to remove from their backing.
We've just contacted you to help! 😊
Have a nice day,
Camille C-MonEtiquette
V
Vikelis A.
Rating: 3 out of 5
following a purchase from 22/02/2025
Delay problems, but I received my order as I wished. I'll have to wait and see how long the labels last.
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Response from Petit-Fernand
Hello Alicia,
We are very sorry for the delay in delivery.
We hope that despite this, the products you have received meet your expectations!
Have a nice day,
Camille C-MonEtiquette
M
Maria V.
Rating: 3 out of 5
following a purchase from 12/02/2025
The order was fine, as usual, but the delivery was bad. It no longer arrives directly to my mailbox, I have to go to a collection point and the envelope arrived very dirty and damaged and they could not deliver it to me. It took me a week to be able to pick it up....
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Response from Petit-Fernand
Hi Maria,
Thank you for your message, we are delighted that you like them !
As for our shipping methods, we changed them for a faster delivery. From now on, they can be sent to a SEUR collection point or to your home with SEUR :)
Good day,
Camille Petit-Fernand
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- -.
Rating: 3 out of 5
following a purchase from 21/02/2025
Good products. Despite a chaotic order delivery, the experience remains positive thanks to an available after-sales team that acted very quickly.
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Response from Petit-Fernand
Hello Alicia,
We are very sorry for the delay in delivery.
We hope that the products you have received meet your expectations.
It was a pleasure to help you! 😊
Have a nice day,
Camille C-MonEtiquette
E
Emilie J.
Rating: 3 out of 5
following a purchase from 19/02/2025
Perfect
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Response from Petit-Fernand
Hello Emilie,
We're delighted you like our products! 🥰
Have a nice day,
Camille C-MonEtiquette
R
Raphaëlle D.
Rating: 3 out of 5
following a purchase from 18/02/2025
Hard-to-peel labels
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Response from Petit-Fernand
Hello Raphaëlle,
Thank you for letting us know about the problem with your labels.
They should not be difficult to remove from your stand. We've just contacted you to help you as soon as possible :)
Have a nice day,
Camille C-MonEtiquette
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Lina V.
Rating: 3 out of 5
following a purchase from 06/02/2025
The quality is okay, but it differs from the online preview, so I'm not satisfied.
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Response from Petit-Fernand
How do you do?
Thank you for your feedback. Could you please get back to us and explain why you are not satisfied with the preview? I would be delighted to hear your opinion.
Have a nice day,
Customer service EsIstMeins
A
Anne-Séverine R.
Rating: 3 out of 5
following a purchase from 12/02/2025
Nice design, but too small in my opinion. Not convinced by the fact that you only have to stick them on the labels, fortunately they also stick directly on the clothes.
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Response from Petit-Fernand
Hello Anne-Séverine,
Thank you for your comment.
Our self-adhesive clothing labels can be applied to existing labels on your clothes for optimum hold. Once they've been applied in this way, they'll stand up to many washes :)
Have a nice day,
Camille C-MonEtiquette
A
AUDREY R.
Rating: 3 out of 5
following a purchase from 12/02/2025
Delivery a little long
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Response from Petit-Fernand
Hello Audrey,
We're sorry to hear that the delivery of your order has been delayed.
We hope, however, that the products received meet your expectations! 😊
Have a nice day,
Camille C-MonEtiquette
I
Ines S.
Rating: 3 out of 5
following a purchase from 11/02/2025
The labels are beautiful and have arrived! On the other hand, I'm a bit disappointed with the rendering, as several of them peeled off after just one wash.
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Response from Petit-Fernand
Hello Ines,
Thank you for your feedback.
It's not normal for your labels to come off in the first wash. They're designed for long-term resistance.
Our teams have just contacted you to help you as soon as possible. 😊
Have a nice day,
Camille C-MonEtiquette
C
Chantal C.
Rating: 3 out of 5
following a purchase from 11/02/2025
Nice labels, but very small, contrary to the appearance on the presentation paper.
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Response from Petit-Fernand
Hello Chantal,
Thank you for your feedback.
We are sorry that the size of your labels does not correspond to your expectations. We try to provide as much detail as possible on our site (size, shape...) so that you can get a better idea of the final result.
We value your feedback!
Have a nice day!
Camille C-MonEtiquette
B
BERILLE B.
Rating: 3 out of 5
The labels are practical because they can be ironed on, but after 3 washes they come off...
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Response from Petit-Fernand
Hello Beatrice, We're very sorry to hear that your labels have come off like this. Once applied, they are normally very resistant. We've just got in touch with you by phone and e-mail to offer you a quick solution :) Have a nice day, Camille C-MonEtiquette
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GANZAROLLI S.
Rating: 3 out of 5
Beautiful graphically and in size but many do not come off. It is necessary to cut them out by hand
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Response from Petit-Fernand
Good morning Simona, Thank you for your feedback ??we are sorry for this misunderstanding, I confirm that we will contact you to resolve as soon as possible. Chiara, Petit-Fernand ??
F
Flora
Rating: 3 out of 5
Delivery to a point relais 40km from my home instead of the point relais located a few kms from my home because the parcel was incorrectly labelled (according to chronopost).
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Response from Petit-Fernand
Hello Flora, We are very sorry to hear that your order was not delivered to the address you had originally chosen. We will contact the carrier to prevent this from happening again in the future. The entire C-MonEtiquette team apologizes for this inconvenience. Have a nice day, Camille C-MonEtiquette
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