The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Pretty labels but not ready to use; I don't have an iron.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to hear that the labels you ordered did not meet your expectations. You had opted for self-adhesive and iron-on clothing labels. The self-adhesive ones can be applied without an iron. Have a nice day, Elise, C-MonEtiquette
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marine R.
Rating: 3 out of 5
Very nice product Except that after 3 days the cap broke.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Manon D.
Rating: 3 out of 5
The labels are great, but the delivery time doesn't keep its promises. I paid a delivery fee to be delivered in 24h 48h max and I received my labels 1 week later my son was back from camp.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, you paid for chrono relais delivery: production in 48 hours and delivery in 2 to 4 days after dispatch. Have a nice day, Elise, C-MonEtiquette
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Lucia S.
Rating: 3 out of 5
I placed 3 orders, one of which never arrived. I was told it would be sent back but it did not arrive the second time either. Last order arrived but I paid tracking this time. I don't know whose responsibility it is but the experience is not good for logistics. The product is very nice.
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Response from Petit-Fernand
Good morning Lucia, We would like to inform you that our customer service team will send you an email as soon as possible to assist you and resolve the situation. We thank you for your patience and understanding. Clare, Petit-Fernand ?
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Lidia
Rating: 3 out of 5
I am very happy with the product, without any doubt I will buy again but what I did not like and I have been slow to order it is the shipping method, not having the option to mark orders to my address is quite annoying because having to move to a collection point is more difficult for me.
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Response from Petit-Fernand
Hi Lidia, Thank you very much for your message. We are delighted that you like our products. We have indeed changed our shipping methods for a faster delivery. However, your comments are very important to us as they allow us to improve all the time ! Good morning, Camille Petit-Fernand
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Valérie D.
Rating: 3 out of 5
very good, fast delivery
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Response from Petit-Fernand
Hello, Thank you so much for your feedback. Have a nice day, Elise, C-MonEtiquette
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Annalisa A.
Rating: 3 out of 5
Quick receipt of the ordered goods. to be tested on the garments and especially post use and washing but the first impression is positive
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Response from Petit-Fernand
Hi Annalisa!!! We sincerely thank you for your kind words! We are happy to know that you liked our product! ?? Best regards, Chiara, Petit-Fernand
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patricia C.
Rating: 3 out of 5
I'm very happy with the stickers on the care labels (we'll have to see how long they last)! On the other hand, the iron-on labels don't hold up at all after only 2 washes. I'm very disappointed with this one, as it's the one that interested me the most, so I'm not sure about the whole thing.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. ?? Have a nice day, Elise, C-MonEtiquette
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Chiara T.
Rating: 3 out of 5
I have purchased the adhesive fabric labels twice and they are great. The thermoadhesive ones, however, have disappointed me. They have no hold and come off easily, even though I followed the application directions. .
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Response from Petit-Fernand
Dear Chiara, We apologize for the inconvenience encountered with the thermoadhesive labels. Please contact us by providing the order number or email address used during purchase so that we can better assist you. Thank you for your helpfulness. Clare, Petit-Fernand
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Ruggiero E.
Rating: 3 out of 5
Everything perfect, very durable item adhesive labels! Only downside is very long delivery time .
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Response from Petit-Fernand
Good morning Emanuela, We sincerely thank you for your feedback regarding adhesive labels. We are glad that you appreciated the quality of our products. We apologize for the delivery time you experienced and inform you that we are actively working to improve this aspect of our service. Your feedback is valuable to us and helps us grow. We look forward to providing you with an even better experience in the future. Clare, Petit-Fernand
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Sabine
Rating: 3 out of 5
It's the second time in the last 4 times stickers for kindergarten. Child 1 didn't need a change of clothes very often - everything held up well, child 2 did... I scratch the stickers for the clothes out of the washing machine... I'm already kind of annoyed
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Corinne C.
Rating: 3 out of 5
The proposed labels are too impodent to be placed on clothing.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that our labels do not meet your expectations. If necessary, we can supply iron-on labels thinner than those you ordered. ?? Have a nice day, Elise, C-MonEtiquette
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Michelle K.
Rating: 3 out of 5
Unfortunately my order can never arrive but I hope the 2nd order arrives ?? Great customer service ????
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Response from Petit-Fernand
Hello, thank you for your comment. We are always here to help you as best we can! We hope you like your order. ?? Have a nice day, Elise, EsIstMeins
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Isa
Rating: 3 out of 5
Nice labels but site not easily navigable. It is difficult to retrieve previous orders to reprocess them, you can't put them in the cart for changes, and you have to do it all over again from the beginning.
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Response from Petit-Fernand
Good morning, we apologize for any inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Clare, Petit-Fernand
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LMH
Rating: 3 out of 5
Lovely stickers. Nice design but not sticky enough. They keep coming off in the wash.
Response from Petit-Fernand
Hello Lucy, I appreciate your message. Rest assured, our customer service representatives will be in touch soon to help you. Warm regards, Chiara Petit-Fernand
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Maria C.
Rating: 3 out of 5
The products are of good quality, the patterns should be renewed, and above all, the delivery time should be accelerated and free shipping guaranteed from a minimum amount
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Response from Petit-Fernand
Dear Maria Claudia, We thank you for your feedback. We are glad that you appreciate the quality of our products. We will consider your comments regarding patterns, delivery time and shipping costs. Your opinion is valuable to us and helps us to improve. Chiara, Petit-Fernand
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Frosoni V.
Rating: 3 out of 5
Compared to other labels used the hold is not very good at all. After one wash they are already in the process of coming off despite the fact that all the isteuzinodel of the supplier have been respected
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Response from Petit-Fernand
Good morning Valentina, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
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Liz W.
Rating: 3 out of 5
This is a decent product but took far to long to dispatch. Though ordered in, what I thought was plenty of time, my children had returned to school for over a week before I received them. I would suggest more transparency about the length of time it takes to dispatch and the method of postage so that an informed decision can be made about whether its feasible ot even worthwhile waiting.
Response from Petit-Fernand
Dear Liz, Thank you for your feedback. We sincerely apologize for the delay. We are actively working to improve our shipping processes to ensure that our customers receive their products in a timely manner. Your suggestion for greater transparency regarding dispatch times and postage methods is invaluable, and we will take it into consideration as we strive to enhance our service. We appreciate your understanding and patience, and we hope to provide you with a better experience in the future. Best regards, Chiara, Petit-Fernand
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A Y.
Rating: 3 out of 5
Sadly the stickers don't stick very well.
Response from Petit-Fernand
Hello Ayah, Thank you for your inquiry. I wanted to let you know that our customer service team will get back to you soon to address your needs. Best wishes, Chiara Petit-Fernand
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Virginia
Rating: 3 out of 5
The labels for items are great so far, we've been using them for just under 3 weeks. For clothes it's 50:50 so far, unfortunately some of the stickers have already come off after the first wash.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sara
Rating: 3 out of 5
The thermoadhesive labels are nice and for the moment they also seem quite durable (only one came off during washing). The thing to improve is the shipping time: I took advantage of standard shipping, without further payment, but 10 working days is really a long time!
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Response from Petit-Fernand
Dear Sara, Thank you for your feedback! ?? We are happy that the labels are to your liking. We take note of your comment about the shipping time, we will work to improve it. Thank you again! Best regards, Chiara Petit-Fernand
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cliente
Rating: 3 out of 5
I believe the delivery time can be improved.
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Response from Petit-Fernand
Dear Federica, Thank you for your feedback! ?? We will strive to improve the delivery time. Your opinion is important to us! Chiara Petit-Fernand
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client
Rating: 3 out of 5
Satisfied a few years ago, I didn't hesitate to order a notebook for my youngest daughter's entry into the crèche... But I was disappointed this time. I had ordered for the practicality of the notebook, but all the pages detached, leaving me with loose pages... Not great
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Response from Petit-Fernand
Hello, thank you for your feedback. We're sorry to see that the pages were assembled incorrectly. We hope, however, that your order is complete and that you like it. Have a nice day, Elise, C-MonEtiquette
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MICHAELA M.
Rating: 3 out of 5
I chose for the package to be shipped to a pickup point near me, but I was not notified when the package was shipped nor consequently when it arrived.
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Response from Petit-Fernand
Dear Michaela, Thank you for your feedback and we sincerely apologize for the inconvenience you experienced in the delivery of your package. We understand how frustrating it can be to not have timely information on the status of your shipment. We always strive to provide the utmost transparency and assistance to our customers. Even if the delay was caused by the courier, we are happy to have helped you in any way we could. We care about making sure that our customers are satisfied, and we assure you that we will consider your suggestion to improve our service. We thank you again for your patience and understanding. Clare, Petit-Fernand
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Petronille M.
Rating: 3 out of 5
More than 2 weeks to be delivered, I expected a fast service.
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Response from Petit-Fernand
Hello, thank you for your e-mail. After checking, you have opted for standard delivery, which is the slowest shipping service: 48 hours of production and a delivery time of 2 to 10 working days after sending the order. Have a nice day, Elise, C-MonEtiquette
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PM
Rating: 3 out of 5
The cards arrived 3 weeks later than expected. It took them a week to confirm the issue and resend the order. The last person was very responsive.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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Aurélie
Rating: 3 out of 5
The labels for the clothes come off as you wash them. Too bad
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Response from Petit-Fernand
Hello, We are sorry to see that your order did not meet your expectations. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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CHRISTINE P.
Rating: 3 out of 5
Ordered these stickers last year and had no problems with them at all, stuck to shoes, jumpers, t-shirts. Ordered more for this year and they are not sticking to shoes or jumpers. So far staying on the t-shirts. Same type of shoes and jumpers as last year, quite disappointment and am back to using a pen
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Noëlle
Rating: 3 out of 5
Unusually slow service The labels are always beautiful, but on my previous orders, delivery was always very fast. This time, with no news after a week, I had to phone and wait another week for delivery.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that the delivery is taking longer than expected. However, we have no influence on the postal service. We hope you will receive it very soon. Have a nice day, Elise, C-MonEtiquette
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monti E.
Rating: 3 out of 5
Very nice items but very slow and untraceable shipping
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Response from Petit-Fernand
Good morning Elizabeth, Thank you for your feedback and we apologize for the inconvenience you experienced with shipping. We are glad that you enjoyed our items, but we understand how important it is to have an efficient delivery service. Please be advised that for future times you can opt for tracked shipping, available on our site, which will allow you to track your order. We will do what we can to improve our delivery service and hope to serve you better in the future. Thank you again for your feedback. Clare, Petit-Ferand ?
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Laura J.
Rating: 3 out of 5
Very good quality as usual. However, this time the shipping took far too long. That was never the case with previous orders. Too bad, the labels arrived too late for the start of school Edit: I don't mean the shipping route but the time between ordering and it being sent out
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Response from Petit-Fernand
Hello, we are sorry that the delivery has taken too long. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Claudie B.
Rating: 3 out of 5
My first order was a success with labels that you put on with the iron. The second order, on the other hand, I received labels to stick on the clothes, and I'm disappointed because my daughter is in a specialized institution and the clothes are washed, so I need labels that stick.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, after checking, you have received what you ordered, i.e. self-adhesive clothing labels. Have a nice day, Elise, C-MonEtiquette
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Natyboo
Rating: 3 out of 5
The labels are wonderful except for the thermoadhesive ones that peel off even if you follow the instructions for use, sometimes if you iron them again they last until the next wash. I always get the same thing and it's been a few years since the quality is not the same but it's worth it for the rest of the labels.
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Response from Petit-Fernand
Hello, We are sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
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ESTEFANIA
Rating: 3 out of 5
All very good except the shipping service. It took me a month to arrive! The customer service girl was very professional, friendly and responsive.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope that your order met your expectations. In any case, our customer service was happy to help you. Have a nice day, Elise, Petit-Fernand
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Estelle M.
Rating: 3 out of 5
Good, fast
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Response from Petit-Fernand
Hello, Thank you very much :) Good day, Elise, C-MonEtiquette
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Ainhoa
Rating: 3 out of 5
The labels to stick on clothes are of the same quality as those I ordered previously. However, the labels for shoes are of lesser quality and I'm disappointed. I don't think they'll stick to the soles as well as the previous ones.
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Response from Petit-Fernand
Hello, thank you for your feedback. Don't hesitate to let us know what you think of our labels, we're always interested in constructive feedback. Have a nice day, Elise, C-MonEtiquette
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Simona
Rating: 3 out of 5
It never happened but for the first time the labels came late and wrong too, there was just another name.
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Response from Petit-Fernand
Good morning Simona, we sincerely apologize for the inconvenience you experienced with your order. It is a mistake we did not expect, and your experience does not reflect the standards of service we are committed to offering. To remedy this situation, we have already taken steps to send you a new order free of charge. We are keen to ensure your satisfaction. We thank you for your understanding. Clare, Petit-Fernand
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Sophie
Rating: 3 out of 5
Delivery time far too long for labels with just a first name
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Robert H.
Rating: 3 out of 5
The delivery time of 2 weeks is very long. Actually too long. Perhaps this is due to the French postal service. The labels themselves are good, durable and recommendable, so it was the second order.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Charley W.
Rating: 3 out of 5
Product is good but delivery is unnecessarily long
Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are a French company and are located in Bordeaux. We are happy to see that you like your order. Have a nice day, Elise, Petit-Fernand
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