The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Nadine, Thank you very much for your opinion! ?? Beautiful day, Camille C-MonEtiquette
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Sandra R.
Rating: 4 out of 5
Very satisfied with my purchase, it is the second purchase and we can trust them I recommend without worries!
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Response from Petit-Fernand
Hello Sandra, We really appreciate your feedback and thank you for sharing your positive experience with us. We're delighted to have been able to offer you a service that lived up to your expectations!?? Have a nice day, Camille C-MonEtiquette
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Marie G.
Rating: 4 out of 5
Just as I expected, very pretty labels
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Response from Petit-Fernand
Hello Marie, Thank you very much for your positive review! We're delighted that our service met your expectations and hope to see you again for a future order? Have a nice day, Camille C-MonEtiquette
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alice A.
Rating: 4 out of 5
fast delivery and perfect labels
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Response from Petit-Fernand
Hello Alice, Thank you for your enthusiastic feedback! Your satisfaction is our priority! Have a nice day, Camille C-MonEtiquette
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Logan
Rating: 4 out of 5
Beautifully finished labels
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Response from Petit-Fernand
Hi Logan, Thank you so much for your encouraging feedback! It's nice to know that you like our products? Have a nice day, Camille C-MonEtiquette
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Zabou
Rating: 4 out of 5
The order was dispatched quickly, just as I had ordered. The only downside might be the difficulty of taking the labels...but maybe I'm doing it wrong, otherwise I'm very happy with my purchase, which isn't for my grandchildren but for my mom who's in a retirement home and whose clothes are often interchanged...proving that use isn't just for children.
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Response from Petit-Fernand
Hello, Thank you very much for your email. We are delighted that you are happy with your order. We are here to guide you through the purchasing process and would be delighted to help you with your next order. ?? Have a nice day, Elise, C-MonEtiquette
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Patrick K.
Rating: 4 out of 5
Very good, only I didn't receive my order sooner.
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Response from Petit-Fernand
Hello Patrick, Thank you for sharing your opinion? We're delighted you like our products and hope the next delivery will be quicker for you! Have a nice day, Camille C-MonEtiquette
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Jacky P.
Rating: 4 out of 5
nice product, fast delivery, only drawback, difficulties to detach the labels
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Response from Petit-Fernand
Hello, it's a pleasure to read your message? We'll try to be more careful next time, and we'll always be available if you need us! Have a nice day, Camille C-MonEtiquette
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Nicole M.
Rating: 4 out of 5
The stickers are beautiful and of good quality. The customer service is great. But unfortunately the delivery time of over 4 weeks is far too long.
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Response from Petit-Fernand
Hello, Thank you very much for your great review. We are sorry that the delivery took so long. ?? Have a nice day, Elise, EsIstMeins
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Houta
Rating: 4 out of 5
Super service!
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which makes us very happy. Your trust and loyalty are our greatest reward. ???? Have a nice day, Elise, EsIstMeins
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Florence
Rating: 4 out of 5
Order never received. And when I report it, I am offered to resend or be reimbursed => I have a choice. I ask for a new shipment (I need the labels!) And the same evening I receive an email that validates a refund even though that's not what I asked for! Not very professional... why ask the customer what they want if you don't follow up on their answer? UPDATE: commercial gesture offered to compensate => I'm amending my bill, thank you!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please accept our apologies for the error concerning your order. We are taking it into account so that it doesn't happen again. We remain at your disposal to discuss this matter. Have a nice day, Elise, C-MonEtiquette
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Francesca B.
Rating: 4 out of 5
I purchased 2 custom bags and a set of labels. I have not done any washes yet so I can check the actual durability of the label but the quality seems good. Aesthetically everything looks very nice. To be improved the shipping service which affect the total price.
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Response from Petit-Fernand
We are so glad you enjoyed your purchase! Your satisfaction means a lot to us! ?? Regards, Chiara, Petit-Fernand
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Florence
Rating: 4 out of 5
Bad experience: ordered but delivery never received. I report it (lost packages happen!), they offer me to send the package back or a refund, I can choose! I ask for a new shipment... but I receive an email in the evening that validates a refund... so I'm back to square one after waiting 3 weeks and without them even respecting my choices. Not very professional. UPDATE: commercial gesture offered to compensate => I'm changing my bill, thank you.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please accept our apologies for the error concerning your order. We are taking it into account so that it doesn't happen again. We remain at your disposal to discuss this matter. Have a nice day, Elise, C-MonEtiquette
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Vic L.
Rating: 4 out of 5
Super labels match the description
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Have a nice day and best wishes for the New Year! ???? Elise, C-MonEtiquette
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Marie
Rating: 4 out of 5
Fast shipping, but from France with DPD, so unfortunately the delivery time was more than 10 days, which I didn't read anywhere in advance and I would have liked, as it was supposed to be a Christmas present. Otherwise all good
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Response from Petit-Fernand
Hello, The delivery time is indicated when you select your shipping method. We are sorry that you were not completely satisfied with the delivery. We will do our best to satisfy you. Have a nice day, Elise, EsIstMeins
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Stéphanie P.
Rating: 4 out of 5
I have already ordered several times and I am always so satisfied?
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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valerie
Rating: 4 out of 5
speed correct product
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Response from Petit-Fernand
Thank you very much for your message. We are delighted that you like our products? Have a nice day, Elise, C-MonEtiquette
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Coralie M.
Rating: 4 out of 5
Great quality. Arrives quickly and can be used straight away.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Francis
Rating: 4 out of 5
Good product. Fast shipping
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Lovely day to you, Elise, C-MonEtiquette
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AXELLE B.
Rating: 4 out of 5
I'm not giving you 5 stars because of the delivery (see previous review), but I've now received my order and we're delighted! The quality is top-notch and the products look very good. My daughter is over the moon. You can order with your eyes closed, but be sure to order in advance.
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Response from Petit-Fernand
Hello, Thank you for your comment, we are very pleased with it. We're sorry, however, that delivery took longer than expected. ???? Have a nice day, Elise, C-MonEtiquette
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Dominique. R.
Rating: 4 out of 5
Easy to use website, fast delivery
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Response from Petit-Fernand
Hello, It's a pleasure to read your message. Thank you for choosing us. Beautiful day, Elise, C-MonEtiquette
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Damien D.
Rating: 4 out of 5
Good quality and choice of motifs. A bit of a shame that the labels aren't smaller, because for children it's coarse on the clothes. More copies in smaller format would be perfect.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We have taken note of your comment and will pass it on to our teams. Have a nice day, Elise, C-MonEtiquette
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Lara
Rating: 4 out of 5
The labels are really very nice and the price is good. However, although I followed the instructions, some came off slightly after a few washes
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Response from Petit-Fernand
Good morning, We are so glad you enjoyed your purchase! Your satisfaction means a lot to us! ?? Regards, Chiara, Petit-Fernand
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Marianna
Rating: 4 out of 5
The labels did not arrive but I was quickly given a refund. I appreciate the fairness.
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Response from Petit-Fernand
Buongirno, Your support inspires us every day! We thank you for your kind words! ?? Cordially, Chiara, Petit-Fernand
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Cazenave
Rating: 4 out of 5
The gourd is beautiful and very practical! However, I'm a little disappointed by the color of the lid, which is more salmon pink than orange (as seen on the site).
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Response from Petit-Fernand
Thank you for sharing your opinion! Your feedback helps us to improve? Have a nice day, Camille C-MonEtiquette
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Bourgatte
Rating: 4 out of 5
Product satisfaction... very nice.
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Response from Petit-Fernand
Hello, thank you very much for your feedback! It's a pleasure to see that you like our products? Have a nice day, Camille C-MonEtiquette
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Priscillia S.
Rating: 4 out of 5
Always responsive and competent. Nice label and choice of personalization. Would recommend
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Response from Petit-Fernand
Hello, thank you for your loyalty? We hope to see you again for a future order? Have a nice day, Camille C-MonEtiquette
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Marlyse
Rating: 4 out of 5
Really easy-to-use site. And very practical concept for personalizing objects. I am satisfied with my order.
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team would like to thank you for your message. We are delighted that our products and our site meet your expectations? Have a nice day, Camille C-MonEtiquette
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Emilie
Rating: 4 out of 5
I am very satisfied with the labels ordered, very nice rendering.
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Response from Petit-Fernand
Hello, thank you very much for your feedback. ?????? A lovely day to you, Elise, C-MonEtiquette
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Sylvie L.
Rating: 4 out of 5
Nice design
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. ?????? Beautiful day to you, Elise, C-MonEtiquette
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Fräni
Rating: 4 out of 5
Nice layout Simple configuration Adhesives on objects hold great, on labels sometimes not over many washes Unfortunately long delivery time
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are delighted to have you in our EsIstMeins family and look forward to your next order. Please write to us about your labels that are peeling off, we will be happy to help you? Have a nice day, Elise, EsIstMeins
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customer F.
Rating: 4 out of 5
Good product too slow shipping
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Response from Petit-Fernand
Good morning Fabiana, We are sorry for the slow shipping, we will do our best to improve this in the future. Thank you for your patience! ? Chiara, Petit-Fernand
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SERENA
Rating: 4 out of 5
Great product and attentive customer care. The first shipment did not arrive and they were able to send me a new replacement order in no time.
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Response from Petit-Fernand
Good morning Serena! ?? It is great to know that you are satisfied. Thank you for the confidence! ?? Chiara, Petit-Fernand
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Christian B.
Rating: 4 out of 5
Good product. Labels appear to be of good quality. We'll have to see how they hold up over time. One small drawback: please be aware that heat-activated labels cannot be used on synthetic garments (down jackets, nylon anoraks, fleeces, etc.), as these fabrics cannot withstand the heat (ironing at maximum setting) required to attach the labels. Another drawback: delivery time too long.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We take note of your feedback and will pass it on to our team. Have a nice day, Elise, C-MonEtiquette
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PAOLA
Rating: 4 out of 5
I have already placed several orders but would like to have the designs updated. Some are far too childish while these labels are not necessarily for the exclusive use of those with children. Already last year I recommended that the chicken be included among the animals, for example. Even Christmas labels could be customizable if the name of the giver could be included. These are just a few ideas.
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Response from Petit-Fernand
Dear Paola, We sincerely thank you for your feedback and for sharing your ideas with us. ?? We are happy to hear that you have already placed several orders and appreciate your comments regarding the label designs. We take our customers' suggestions very seriously and strive to offer a range of products that can meet different needs. Your suggestion to update the designs and include animals such as the chicken is very interesting, as is the idea of personalizing Christmas labels with names. We assure you that we will keep your proposals in mind for future developments of our products. Thank you again for your contribution and we hope to see you soon on Petit-Fernand! Best regards, Chiara Petit-Fernand ?
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Rachael S.
Rating: 4 out of 5
I've used these labels for a few years now, usually they are great. However, the last 2 books i have putchased have started peeling off clothes after a couple of washes. Pretty expensive when I'm having to replace the labels on clothes every few months.
Response from Petit-Fernand
Hi Rachael, Thank you for your honest feedback. ?? We're sorry to hear that you've experienced some issues with the last labels you purchased. We appreciate your loyalty over the years and will take your comments into consideration for improvement. Please feel free to reach out to us if you need any assistance! Best, Chiara, Petit-Fernand
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Francine
Rating: 4 out of 5
I was able to design some lovely labels for nursery for various uses. They were quite expensive but came in a handy booklet to keep them together l.
Response from Petit-Fernand
Hi Francine, We're delighted that you were able to design lovely labels for your nursery! ?? We understand they can be an investment, but we hope they serve you well in keeping everything organized. Best, Chiara, Petit-Fernand
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Jan
Rating: 4 out of 5
Lovely stickers though delivery was much slower than anticipated and arrived outside of the delivery time. Stickers have adhered well to the items I've used them on.
Response from Petit-Fernand
Hi Jan, Thank you for your feedback! We're glad to hear you love the stickers and that they adhere well. ?? We apologize for the delay in delivery and are working hard to improve our shipping times. Best, Chiara, Petit-Fernand
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Louise
Rating: 4 out of 5
Lovely stickers for my Boys clothes but will get used up quick. Delivery took longer than expected.
Response from Petit-Fernand
Hi Louise, Thank you for the glowing recommendation! ?? We're thrilled that our stick-in labels have worked so well for your son's nursery clothes. We're also glad to hear about your positive experience with our customer service. Your support means the world to us! Best, Chiara, Petit-Fernand
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jose
Rating: 4 out of 5
The product is very good and the shopping experience overall is good too. However, I still think that 2 weeks from order to delivery in the UK is far too much and should be improved.
Response from Petit-Fernand
Hi Jose, Thank you for your feedback! We're pleased to know you like our products and overall shopping experience. ?? We understand that delivery times can be improved and appreciate your patience as we work on this. Best, Chiara, Petit-Fernand
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