The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The label booklets arrived in a torn envelope and the printing of some labels is not clear. I have already ordered several times. I had always been very satisfied... Not this time.
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Response from Petit-Fernand
Dear Romain,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your last order did not meet your expectations, particularly regarding the condition of the envelope and the quality of the printing. Your satisfaction is our priority and we take your comments very seriously. Please feel free to contact us directly so we can resolve this issue as quickly as possible. We hope to provide you with a much better experience on your next order.
Best regards,
Giulia C-Monetiquette
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Melissa B.
Rating: 3 out of 5
following a purchase from 22/08/2025
I am disappointed because I received the labels too happy as I wanted the day I received them it was very wet and the packaging of the labels and the label booklet was soaked and torn even after letting it dry unfortunately they do not stick to the clothes
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Response from Petit-Fernand
Hello Melissa,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered problems with the packaging and adhesion of our labels. Your experience is important to us, and we take your feedback very seriously. We will look into these issues to improve the quality of our products. Please feel free to contact us directly so we can assist you better.
Best regards,
Giulia C-Monetiquette
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Bene B.
Rating: 3 out of 5
following a purchase from 22/08/2025
Labels on several pages were not adhesive and therefore unusable, and for the 3 names given the price, it represents a significant loss of money
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Response from Petit-Fernand
Hello Bene,
Thank you for taking the time to share your opinion on our C-Monetiquette site. We are sorry to hear that some of your labels were not adhesive and that this may have caused a loss. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly so we can resolve this issue.
Best regards,
Giulia C-Monetiquette
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Fatiha B.
Rating: 3 out of 5
following a purchase from 22/08/2025
I am disappointed despite having followed the instructions and not having washed the clothes immediately, the labels came off.
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Response from Petit-Fernand
Dear Fatiha,
Thank you for your feedback and we are sorry to hear that you encountered problems with our labels. Your experience is important to us and we will escalate your comments to improve the quality of our products. Please feel free to contact us to discuss the situation and find a satisfactory solution.
Giulia C-MonEtiquette
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Stéphanie S.
Rating: 3 out of 5
following a purchase from 22/08/2025
The labels may be pretty but impossible to peel off the paper. This is the first time this has happened as this is my third order.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with peeling the paper off your labels. Your satisfaction is essential to us, and we take your comment very seriously. Please feel free to contact us directly so that we can assist you and find a satisfactory solution.
Best regards,
Giulia from C-Monetiquette
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Alanna L.
Rating: 3 out of 5
following a purchase from 12/08/2025
The product is great but the website should say clearly that it would take a week to arrive and is coming for France and next day delivery isn’t an option. The labels arrived a week after I needed them for camp
Response from Petit-Fernand
Dear Alanna,
Thank you for your feedback on your recent experience with Petit-Fernand. We're glad to hear you love the product! We apologize for any inconvenience caused by the shipping time. Your suggestion about clearer information regarding delivery timelines is valuable, and we will work on improving that on our website. We appreciate your understanding and hope to serve you better in the future.
Best regards,
Giulia Petit-Fernand Team
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Linda L.
Rating: 3 out of 5
following a purchase from 21/08/2025
I find the labels a bit too big to stick on the labels at the collar level. And I had a lot of trouble peeling them off the sheets, some got cut from trying too hard
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Response from Petit-Fernand
Hello Linda,
thank you for your feedback. We are sorry to hear about this issue with your labels. We have just contacted you by email to find a quick solution.
Best regards,
Chiara C-MonEtiquette
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Anais P.
Rating: 3 out of 5
following a purchase from 21/08/2025
A bit disappointed with my order, the labels peel off very poorly; this is the first time this has happened to me and yet, I am not new to ordering. Otherwise, the labels are in accordance with my request (design, font, colors...)
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Response from Petit-Fernand
Hello Anais,
Thank you for your feedback. We are sorry to hear about this issue with your labels. We have just contacted you to find a quick solution.
Best regards,
Chiara, C-MonEtiquette
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candice Z.
Rating: 3 out of 5
following a purchase from 20/08/2025
I still love the labels. I find it really unfortunate that I can't do the spack with the One Piece collection. It really adds up to be very expensive
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Response from Petit-Fernand
Dear Candice,
Thank you for taking the time to share your feedback. We are delighted that you love our labels! Your feedback is valuable and we will take it into account to improve our offering in the future.
Feel free to share your suggestions with us!
Best regards,
Chiara from C-Monetiquette
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Astrid M.
Rating: 3 out of 5
following a purchase from 20/08/2025
Hello! I ordered object labels (1 line and mini) and self-adhesive clothing labels with express shipping. - clothing labels: great, nothing to complain about - delivery time: top - object labels: blurry printing, the writing is not clear and the edges stick poorly on pencils and Bic pens despite very careful handling to avoid damaging the glue - problem with the carrier: the "package" which was supposedly in the shape of a barely thick envelope did not go through the mailbox and I had to go pick it up by bike 10 minutes from my home and the envelope was well torn. Not a recommended service.
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Response from Petit-Fernand
Hello Astrid,
Thank you for taking the time to share your experience with us. We are glad that you are satisfied with the quality of our clothing labels and the delivery time. However, we are sorry to hear that the object labels did not meet your expectations and that you encountered problems with the delivery.
Your feedback is valuable and we will take it into account to improve our service. Please feel free to contact us directly to discuss the situation regarding the blurry labels, we would be happy to help you.
Best regards,
Chiara C-Monetiquette
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Laura J.
Rating: 3 out of 5
following a purchase from 10/08/2025
The colors do not match what I ordered. Otherwise, the quality is perfect but I expected red and received orange.
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Response from Petit-Fernand
Hello Laura,
We regret that the labels received are not exactly as you expected.
It is possible that, on some occasions, there may be a slight difference between the color shown on the website and the color of the label received. However, we try to be as realistic as possible in our representations.
Have a good day,
Camille Petit-Fernand
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Roberta B.
Rating: 3 out of 5
following a purchase from 10/08/2025
The labels are really convenient, I've been using them for years, but I think they stick less than before
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Response from Petit-Fernand
Dear Roberta,
Thank you for your feedback and for the trust you have placed in our labels. We are happy that you find them convenient and we are sorry to hear that you encountered a problem with the adhesion. Your comment is valuable and we will take it into consideration for future improvements.
Best regards,
Giulia from Petit-Fernand
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Irina D.
Rating: 3 out of 5
following a purchase from 08/08/2025
I ordered name stickers for two children. They arrived mixed up, so I had to search for where each one is. Otherwise good.
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Response from Petit-Fernand
Good day, Irina,
thank you very much for your review.
Only labels sold in predefined packs are printed separately, which is not the case with your order. Therefore, all individual labels were in a single booklet.
We wish you a nice day,
Customer Service EsIstMeins
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Christelle G.
Rating: 3 out of 5
following a purchase from 19/08/2025
Sticker on the snack box poorly positioned with little bubble spots
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Response from Petit-Fernand
Hello Christelle,
Thank you for taking the time to leave your review on our C-Monetiquette site. We are sorry to learn that the sticker on the snack box did not meet your satisfaction due to its positioning and the bubbles. Your feedback is valuable and we will take it into account to improve the quality of our products. We have contacted you and hope that the proposed solution will bring you satisfaction.
Best regards,
Alice C-Monetiquette
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Florence C.
Rating: 3 out of 5
following a purchase from 19/08/2025
I had bought the same thing 2 years ago (the sticky labels) After 48 hours, first wash, they all went to the machine...
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Response from Petit-Fernand
Hello Florence,
Thank you for taking the time to share your experience with our sticky labels. We are sorry to hear that they did not hold up in the wash as expected. Your feedback is valuable and will help us improve our products. We have contacted you directly by email to resolve this issue and understand what happened.
Best regards,
Alice C-Monetiquette
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Johanna D.
Rating: 3 out of 5
following a purchase from 19/08/2025
A bit disappointed, the personalized snack boxes have a large sticker, this one was quite poorly stuck with a lot of bubbles
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry to hear about your disappointment regarding the snack box. We will get back to you privately to find a quick solution.
Chiara, C-MonEtiquette
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Cecile D.
Rating: 3 out of 5
following a purchase from 19/08/2025
The labels are perfect as every year but the tasting box is tiny for a relatively high price... What a shame...
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Response from Petit-Fernand
Hello Cécile,
Thank you for your feedback on our labels and we are glad you like them every year. We take note of your comment regarding the size of the tasting box. Your satisfaction is our priority.
Have a nice day,
Camille C-MonEtiquette
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Diane F.
Rating: 3 out of 5
following a purchase from 19/08/2025
The labels for clothing come off in the wash. But my other orders are great.
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Response from Petit-Fernand
Hello Diane,
Thank you for your feedback and we are delighted to hear that you are satisfied with your other orders. We confirm the reshipment of the order within the next 48 hours.
Sandra
The C-MonEtiquette team
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Annika F.
Rating: 3 out of 5
following a purchase from 08/08/2025
I have ordered several times already. In the last order, the pages were completely glued together. The ordered sample is partly outside the stickers. What a shame!
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Response from Petit-Fernand
Good day, Annika,
thank you very much for your kind review. I hope to welcome you back with us soon.
Have a nice day,
Customer Service EsIstMeins
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Nathalie R.
Rating: 3 out of 5
following a purchase from 18/08/2025
The labels were poorly pre-cut and therefore very hard to remove
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Response from Petit-Fernand
Hello Nathalie,
Thank you for your feedback regarding your experience with our labels. We are sorry to hear that you have encountered difficulties with the pre-cutting and take your comments very seriously. We will ensure to improve the quality of our products to better meet your expectations in the future.
Have a nice day,
Camille C-MonEtiquette
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Mawaheb C.
Rating: 3 out of 5
following a purchase from 18/08/2025
The label is difficult to peel off in one out of two notebooks. One was great and the second has trouble peeling off.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry for this cutting difficulty. We are contacting you to quickly find a solution.
Chiara, C-MonEtiquette
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Daniel L.
Rating: 3 out of 5
following a purchase from 18/08/2025
Labels that are often difficult to peel off the backing (the cut is not sharp enough) and that peel off a bit too easily from school items
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Response from Petit-Fernand
Hello Daniel, thank you very much for your feedback. We are sorry for this issue. We will contact you privately to quickly find a solution.
Chiara, C-MonEtiquette
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Fanny F.
Rating: 3 out of 5
following a purchase from 14/08/2025
A lot of difficulty detaching the labels this year. They are of good quality apart from this problem which still makes you lose considerable time.
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Response from Petit-Fernand
Hello Fanny,
Thank you for taking the time to share your feedback on our labels. We are delighted that you appreciate their quality, but we are sorry to hear that you encountered difficulties detaching them.
We hope that the solution proposed by our customer service meets your expectations.
Have a nice day,
Camille C-MonEtiquette
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Sabrina T.
Rating: 3 out of 5
following a purchase from 14/08/2025
The labels are already coming off... I put them on the pens last night, they are already coming off! Disappointed with the quality
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Response from Petit-Fernand
Hello Sabrina,
Thank you for taking the time to share your feedback regarding our labels. We are sincerely sorry to hear that you are experiencing a quality issue with your order. Your satisfaction is our priority.
To assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Sandra M.
Rating: 3 out of 5
following a purchase from 14/08/2025
We were very satisfied last year but it's a disaster this year. There is no space between the label and the plate, resulting in it being impossible to peel off the label without damaging it. I'm not even talking about the time we had to spend on it. No issues with the bowls which are very nice.
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Response from Petit-Fernand
Hello Sandra,
Thank you for taking the time to share your feedback on our site.
We are glad that you appreciated the bowls, but we are sorry to hear that you encountered problems with the labels this year. Your feedback is valuable and we will examine it carefully.
To assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Aurélie L.
Rating: 3 out of 5
following a purchase from 14/08/2025
First year I go through C Mon Etiquette. Disappointed with the quality of some labels that really do not peel off easily from the backing
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Response from Petit-Fernand
Hello Aurélie,
Thank you for taking the time to share your feedback on C-MonEtiquette. We are sorry to hear that the quality of the labels did not meet your expectations, particularly regarding peeling. Your feedback is valuable and helps us improve our products.
We have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Dorothée M.
Rating: 3 out of 5
following a purchase from 07/08/2025
I am satisfied with the quality of the product! But for the first time since various purchases made, I am disappointed with the result. The pink color of the background of the label is either not the one chosen, or there is too great a difference between the color on the site and reality.
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Response from Petit-Fernand
Hello Doroth e9e,
Thank you for your feedback and we are pleased to hear that you are satisfied with the quality of our products. However, we regret that the color of the label does not meet your expectations. Please know that we take your comments very seriously and will pass them on to our team to improve color matching.
Have a nice day,
Camille C-MonEtiquette
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Gwenaelle P.
Rating: 3 out of 5
following a purchase from 11/08/2025
An order every year for the back-to-school and first disappointment... This year the die-cutting is poorly done, impossible to peel the labels one by one. Disappointment but the designs are still beautiful
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Response from Petit-Fernand
Hello Gwenaelle,
Thank you for taking the time to share your feedback. We are delighted that you appreciate the designs of our labels, but we are sorry to hear that the die-cutting did not meet your expectations this year. Your feedback is valuable and will help us improve our service.
We have contacted you to propose a solution.
Have a nice day,
Camille C-MonEtiquette
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Lydia T.
Rating: 3 out of 5
following a purchase from 12/08/2025
Hello, The labels come off very difficultly as if the cutting was poorly done. It's a shame
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Response from Petit-Fernand
Hello Lydia,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our labels. Your feedback is valuable and we will review it to improve our products. Please feel free to contact us directly via our contact form on our website.
Sandra from the C-MonEtiquette team
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Christine M.
Rating: 3 out of 5
following a purchase from 13/08/2025
Honestly, it was always perfect in terms of delivery and quality. This time the quality is top-notch but the delivery and customer service... no... it took twice as long and customer service hasn't even responded to me yet...
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Response from Petit-Fernand
Dear Christine,
Thank you for taking the time to share your experience on our site. We are delighted to hear that you are satisfied with the quality of our products. However, we sincerely regret the inconveniences encountered regarding delivery and customer service. I have just contacted you by email to assist you.
Best regards,
Sandra from the C-MonEtiquette team
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Elisabeth P.
Rating: 3 out of 5
following a purchase from 12/08/2025
My order is incomplete. I ordered 4 different types of labels and I only received 3. I'm missing the unicorns. I will contact customer service
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Response from Petit-Fernand
Hello Elisabeth,
Thank you for taking the time to leave a review. We are sorry to hear that your order is incomplete and that you did not receive all the desired labels. Your satisfaction is our priority, and we are happy to have been able to assist you during our email exchanges. Hoping that the rest of your order has brought you all the possible satisfaction :)
Best regards,
Alice C-Monetiquette
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Grégory B.
Rating: 3 out of 5
following a purchase from 11/08/2025
The sandwich boxes are great, but the water bottle still has a smell even after washing, my daughter doesn't want to drink from it
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Response from Petit-Fernand
Hello Gregory,
Thank you for your feedback regarding our products. We are glad that you appreciate our sandwich boxes, but we are sorry to hear that the water bottle does not meet your expectations. We encourage you to contact us directly so that we can help you resolve this issue.
Best regards,
Alice C-MonEtiquette
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Martine J.
Rating: 3 out of 5
following a purchase from 12/08/2025
Surprise at the choice of colors upon delivery which changed from white to yellow for the background and from blue to a very ugly green color. But it's done!
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Response from Petit-Fernand
Hello Martine,
Thank you for taking the time to share your opinion. We are sorry to hear that the colors of your delivery did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us for any other comments or suggestions.
Have a nice day,
Camille C-MonEtiquette
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Géraldine M.
Rating: 3 out of 5
following a purchase from 11/08/2025
It's a shame that the labels were not properly pre-cut because I had to redo all of them with a cutter to be able to peel them off. This is the first time in three years that I have this issue.
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Response from Petit-Fernand
Hello Géraldine,
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered a problem with the cutting of the labels. This is an issue we take very seriously and we will look into this point to improve our service. We appreciate your loyalty over the past three years and hope to fully satisfy you with your future orders.
To assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Marine L.
Rating: 3 out of 5
following a purchase from 11/08/2025
Satisfied with the received labels. Less so with the water bottle. My son has trouble drinking from it, sometimes it works, sometimes it leaks. Not simple... Too bad for the price of the bottle
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Response from Petit-Fernand
Hello Marine,
Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the labels, but we are sorry to learn that the water bottle does not meet your expectations. We take your comment very seriously and will examine this situation.
We have just contacted you by email to resolve the issue quickly.
Best regards,
Alice from C-Monetiquette
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Lauren R.
Rating: 3 out of 5
following a purchase from 01/08/2025
I can’t fault the quality of the stickers. They’re really durable. Unfortunately I received the wrong order twice then had to wait an additional time to receive them. The customer service team were fantastic and rectified the issues quickly.
Response from Petit-Fernand
Dear Lauren,
Thank you for your feedback! We're glad to hear that you appreciate the quality of our stickers and that our customer service team was able to assist you. We apologize for the mix-up with your orders and appreciate your patience. Your experience is important to us as we continually strive to improve.
Best regards,
Giulia Petit-Fernand Team
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pauline J.
Rating: 3 out of 5
following a purchase from 10/08/2025
The labels are pretty and seem to be of good quality. However, the adhesive labels for objects are very difficult to remove from their place, they are poorly pre-cut. I spent more time peeling them off than if I had to write by hand on labels. My son couldn't peel them off without my help, which spoiled the experience. However, the iron-on labels for clothing are practical and quick to apply.
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Response from Petit-Fernand
Hello Pauline,
Thank you for your feedback regarding your labels from our "C-Monetiquette" site. We are pleased to learn that you appreciate the quality and aesthetics of our products, but we are sorry to hear that the experience with the adhesive labels did not meet your expectations.
Your comment about the pre-cutting is valuable and we will examine it to improve our products.
Have a nice day,
Camille C-MonEtiquette
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Priscillia B.
Rating: 3 out of 5
following a purchase from 10/08/2025
The water bottle is beautiful, however I am skeptical about the fact that they are stickers.. we'll see if they hold up
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Response from Petit-Fernand
Hello Priscillia,
Thank you for taking the time to share your feedback on our C-Monetiquette site. We are delighted that you like the water bottle. Regarding your doubts about the durability of your customization, we want to assure you that it is a print directly on the product made to withstand daily use.
Please feel free to contact us if you have any other questions or if you would like to share your experience after use.
Have a nice day,
Camille C-MonEtiquette
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Diana M.
Rating: 3 out of 5
following a purchase from 09/08/2025
There should be an option for smaller labels in larger quantities for pens. Also this time the printing was out of cut
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Response from Petit-Fernand
Hello Diana,
Thank you for your feedback regarding our site "C-Monetiquette". We take your suggestion into account about adding options for smaller labels for pens and we will also ensure to improve our printing process to avoid cutting issues in the future. Your opinion is valuable to us.
Have a nice day,
Camille C-MonEtiquette
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Megan H.
Rating: 3 out of 5
following a purchase from 30/07/2025
Great for plastic water bottles-so far the stickers have stayed put but all come off the labels of clothes
Response from Petit-Fernand
Dear Megan,
thank you for your feedback regarding our stickers. We are pleased to hear that they are performing well on plastic water bottles, but we apologize for the issues you've experienced with clothing labels. Your input is invaluable, and we will work on improving the adhesion for fabric surfaces.
Best regards,
Giulia Petit-Fernand
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