The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Debora, thank you for your feedback. I can confirm that your order was refunded on February 11. Have a nice day! Bea
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Michelle B.
Rating: 1 out of 5
I still haven't received my order, very disappointed
Response from Petit-Fernand
Hi Michelle, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on the 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm wih our customer service that the address you gave when you placed your order is?
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Leïla Debiesse
Rating: 1 out of 5
I still haven't received my order, after several weeks, so it's too late! Leïla Debiesse
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Response from Petit-Fernand
Hello Leïla, I've just sent you an email to check the delivery address. Looking forward to hearing from you, I wish you a great start to the week! Bea
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CloMart
Rating: 1 out of 5
I bought two personalized water bottles. For one of them I had to change the cap, which was cracked. The caps are unsuitable for children. It's impossible to open or close them. Today my children have bottles with the cap still open. It's very disappointing for a product at this price!
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Response from Petit-Fernand
Hello, thank you for your feedback. I'm very sorry that you've had problems with the caps on our water bottles. I invite you to write to us at [email protected] so that we can understand the problem and provide you with a quick solution. I look forward to hearing from you and wish you a pleasant day! Bea
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MONICA
Rating: 1 out of 5
Although there has been some difficulty in communication, they wrote to me to solve a problem with the shipment. I hope that the product will now arrive. Thank you!
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Response from Petit-Fernand
Hello Monica, thank you for your message. I am sorry that you did not receive your order. Yesterday I asked you if you would like to keep the same address for the new shipment. Without a reply from your side unfortunately we can't do anything. I am waiting and I wish you a good day! Bea
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Khadija Kad
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Khadija, thank you for your message. I can confirm that your order is being processed and will be shipped as soon as possible to the confirmed address. I remain available and wish you a beautiful day! Bea
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Enrico
Rating: 1 out of 5
I am awaiting the requested order on 09/01/2022
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email to confirm the address. Looking forward to Sue, Have a nice day ? Alessio
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Rita L.
Rating: 1 out of 5
Order still not received after 20 days.
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
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Caroline Dubois
Rating: 1 out of 5
I have not received my order....
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Response from Petit-Fernand
Hello Caroline, I'm sorry you didn't receive your order. I can confirm that it was dispatched on Friday January 28 to the confirmed address. It should be arriving in your mailbox shortly! A great start to your week! Bea
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Rachel
Rating: 1 out of 5
I have still never received my order
Response from Petit-Fernand
Dear Rachel, we are sorry to hear that you still did not receive your order. Could you please contact customer service to verify your address?
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Sofiane Imazatene
Rating: 1 out of 5
I ordered clothes labels that were even supposed to wash out. After a week my son lost them all.
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Response from Petit-Fernand
I'm sorry you've had trouble with our labels. It's not normal for them to come off like this. I've just sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
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Justine Pruvost
Rating: 1 out of 5
order error sent request the same day could not be changed because reply several days later and order was already ready!
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Response from Petit-Fernand
Hello Justine, thank you for your feedback. I apologize on behalf of C-monEtiquette for this error on our part. I confirm that I have proceeded with the refund of your order. We apologize for the inconvenience. Bea
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Sara
Rating: 1 out of 5
The purchase unfortunately was a disappointment, the labels after a few minutes came off all the pencils, pens and markers, despite the fact that even on your own site it was communicated as a usage scenario.
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Response from Petit-Fernand
Good morning Sara, We are sorry to hear that the product did not meet your expectations. We have sent you an email to find a solution to the inconvenience. Alessio
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claire leostic
Rating: 1 out of 5
I did not receive the parcel. Claire LEOSTIC-HERVE
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Response from Petit-Fernand
Hello Claire, I'm sorry you didn't receive your order. I've just sent you an e-mail to try to understand the problem and find a solution. I look forward to hearing from you and wish you a wonderful day! Bea
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Jordana Corona
Rating: 1 out of 5
I still haven't received my order. Confirm my address Rue La Roche Fatale 81 1200 Woluwe Saint Lambert
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Response from Petit-Fernand
Hi Jordana, I've just sent you an e-mail confirming that your order has been sent to the address you requested. Have a nice day! Bea
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Emilie HILL
Rating: 1 out of 5
Never received Mail sent to customer service almost 15 days ago 0 returns No reply received Please contact me Or refund me Pr info... on my last order... the labels didn't stick.... The ... never received
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Response from Petit-Fernand
Hello Emilie, thank you for your message. You wrote to us on January 13th and I replied on January 14th asking if the delivery address was correct. Without a reply from you, we are unfortunately unable to take any action. Looking forward to hearing from you, Very nice day! Bea
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Sarah G.
Rating: 1 out of 5
Still not received my order, where is it?
Response from Petit-Fernand
Hi Sarah, Sorry to hear that you still did not receive your order. Could you please confirm your address with the customer service so we can resend to you the missing goods?
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Stephanie ROGER
Rating: 1 out of 5
Order never received but payment was taken and no way of contacting anyone, except by sending a message via "contact" with the warning that the message may take a long time to process. One thing's for sure, I'll never order from this site again.
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Response from Petit-Fernand
Hello Stéphanie, thank you for your message. You can contact customer service by writing to [email protected] and we'll get back to you within 24 hours. I've just written to you to find out more about why the order didn't arrive at its destination. Looking forward to hearing from you, I wish you a great start to the week! Bea
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Severine Mota
Rating: 1 out of 5
Merchandise still not received my son left without labels
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Response from Petit-Fernand
Hi Severine, I'm sorry the labels didn't arrive in time for departure. I completely understand your frustration. I have written to you by e-mail so that we can find a solution. Have a nice day! Bea
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Betta
Rating: 1 out of 5
Unfortunately, my assessment can only be negative. It has been 15 days since the order, which was given for delivery after 3 days at the time of purchase, and I still have not received the goods. I cannot express an opinion on the goodness of the product but I think that for a company customer care is also very important. Despite asking where my package is the only response I received from customer service was an automated email saying that they entrust shipping to the post office and have no record of it. I hope to receive what I ordered...sooner or later
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Response from Petit-Fernand
Good morning elisabetta, We are sorry you did not receive your order. I have sent you an email about the confirmation of the address so that we can proceed with a solution. Looking forward to your, Good day Alessio
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Ioana A.
Rating: 1 out of 5
Not worth the price for the quality. Extremely bad for delivery.
Response from Petit-Fernand
Hi Ioana, we are sorry to hear about your bad experience. Could you please provide with the details of the problem to the customer service so we can help to solve the problem.
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Julie DELPORTE
Rating: 1 out of 5
Hello All the labels come off after 1 wash even though they were glued correctly. I had already ordered on your site and I am very disappointed.
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Response from Petit-Fernand
Hello Julie, I'm sorry to read this. I have just sent you an e-mail so that we can find a solution. I look forward to hearing from you and wish you a lovely day! Bea
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Daniela D.
Rating: 1 out of 5
Failure to receive labels
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Response from Petit-Fernand
Good morning Daniela, Sorry you have not yet received your order. We have sent you an email to find an appropriate solution. Have a good day ? Alessio
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M. H.
Rating: 1 out of 5
I placed an order on August 28, 2021 that I paid for in advance and never received. I complained several times by email to no avail. Finally they told me they would resend the order but they lied again. I never received anything , only emails for me to leave a valuation. As of January 19, 2022, I think I can already confirm that the company Petit Fernand is unprofessional to use no other words to describe them. They have my money for nothing. Very very disappointed
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Response from Petit-Fernand
Hello, I am very sorry for what happened. I confirm that your order has been shipped to the confirmed address. I am really sorry that you did not receive the labels. I have requested the refund from our accounting department. It will be reflected in your account in 2 to 5 working days. I remain at your disposal for any further information. Have a nice day! Bea
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KE
Rating: 1 out of 5
I have not received my order for more than two weeks. The money was booked immediately, but no delivery So outrageous. Never again
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Response from Petit-Fernand
We are sorry to hear that the labels were lost in the post. The new batch was sent to you on January 11. We hope that you will receive them soon.
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Clara
Rating: 1 out of 5
Unfortunately I ordered a replacement cap for a personalized water bottle that my sister had given to my son arrived yesterday also this cap does not close defective in short 10 euro cap thrown away
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Response from Petit-Fernand
Good morning Clara, we are sorry the product did not live up to your expectations. The cap in question has an anti-leakage system that makes it complex to open. For additional reassurances on the matter, I invite you to contact us at [email protected] Alessio
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Sabina
Rating: 1 out of 5
Very bad delivery the order arrived after a month Absurd
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Response from Petit-Fernand
Good morning Sabina, we are sorry about the delivery time. The postal services must have surely encountered a problem in getting the package delivered to them. We thank you for your understanding and remain available for any additional information at [email protected] Alessio
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Diana Torres Ibáñez
Rating: 1 out of 5
My order never arrived I placed it in September
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Response from Petit-Fernand
Hi Diana, I am very sorry for what happened. I have just sent you an email in order to find a solution. I am waiting for your reply. Best regards, Bea
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Claire
Rating: 1 out of 5
I selected name stickers with vehicles on so my son would be more willing to have them in his clothes. My 3 year old was disappointed that his stickers then didn't have a picture on as ordered. I don't think I would have paid a premium had I have expected this to happen.
Response from Petit-Fernand
Hello Claire, Thank your for your order. I am really sorry the stickers are not how you expected them to be. However, it is shown on our website that the picture (bus) was unavailable for the background you had chosen. I have sent you an email with the screenshots so you can see. Wishing you a lovely day, Bea
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Brigitte taravella
Rating: 1 out of 5
Good evening, never received the labels.
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Response from Petit-Fernand
Hello Brigitte, I've just sent you an e-mail to check with you whether the address provided was correct. I look forward to hearing from you, and wish you a wonderful day! Bea
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Pierre Faure
Rating: 1 out of 5
Too bad I didn't receive my order
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Response from Petit-Fernand
Hello, I'm sorry you didn't receive your order. My colleague replied to your e-mail on January 7, asking if the address you provided at the time of purchase was correct. I look forward to hearing from you and wish you a wonderful day! Bea
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Client
Rating: 1 out of 5
I place an order and realize that I have made a mistake, so I am offered to change my order because it is not yet produced. I changed it 5 minutes after placing my order ... they replied 3 days later, telling me it was too late to change it! So why offer me this? Lame, avoid it!
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Response from Petit-Fernand
Hello, Please accept our sincerest apologies. It's true that you requested the modification within the allotted time. In order to find a solution to your problem as quickly as possible, I have sent you an e-mail. Sincerely, Alessio
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